Complaints

This profile includes complaints for Schomp Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Schomp Automotive

  1003 Plum Valley Ln Hghlnds Ranch, CO 80129-1000

• 

  Schomp Automotive

  1190 Plum Valley Ln Hghlnds Ranch, CO 80129-1900

• 

  Schomp Automotive

  580 S Havana St Aurora, CO 80012-2004

• 

  Schomp Automotive

  1001 Plum Valley Ln Hghlnds Ranch, CO 80129-1000

• 

  Schomp Automotive

  100 Havana St Aurora, CO 80010-4349

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally came into schomp ford on September 23rd because of a rattling noise I heard while driving. That was the beginning of a nightmare, first my vehicle took 3 days to get a diagnostic. Upon receiving the diagnostic I approved the repairs that needed to be done which was a broken sway bar link. The advisor ****** told me my vehicle would be done by the end of the day on September 27th. The following day Saturday the 28th I called to see if my vehicle was ready for pickup only to be told my advisor ****** was off all weekend as was the mechanic working on it so the person I spoke to told me he had no idea. So I waited all weekend and as soon as Monday came I receive a call from ****** telling me that the work could actually not be done because my vehicle is lifted and the parts don't fit. Upon hearing this I get furious and frustrated because how could they not know it was lifted when they did the diagnostic? And ****** straight up lied when he said my vehicle would be done on Friday the 27th. I realized my car had been in their shop all weekend and weekend with absolutely no service being done to it. I felt like they completely wasted my time. Well as soon as I picked up my vehicle on Monday the 30th a light on my dash came on saying that it had detected a 4x4 fault. I was shocked to see this because that light had never been on. The following day I call ****** and explain to him about the light and his response was to once again bring my car in to get looked at. Convinced that they did this I agreed to take it in again a week later on October 7th only for it to once again sit in their shop for 4 days before I finally gave up and told them I couldnt just have my vehicle there while absolutely nothing was being done to it. Its my daily driver to commute to and from work and not having my car was making it difficult to do that. They offered no remorse or care for wasting my time twice. And to top it off i payed $260 for them to do nothing

  Business Response

  Date: 10/18/2024

  I am truly sorry to hear this and would be  happy to find out what happened and how we can make this right. My name is John Mathieson, I am the General Manager and please feel free to reach out to me directly via email and i will address this immediately. In the meantime i will be reaching out to you as well to assist. I completely agree that everyone's time is more valuable and I can assure you that we will make good use of your time. [email protected]

  Customer Answer

  Date: 10/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22420126, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mario Martinez

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2025 MINI Countryman (new) 6-26-24 from Schomp MINI. Per ******* website my car had incurred a recall 2-12-24 involving the braking system. My husband and I were not informed of brake recall prior to sale. The recall has incurred a "stop sale" in which MINI could not sell cars with the brake recall for a period of time (this time has ended). Car brought in to Schomp MINI for body work 9-25-24 (not a MINI issue) at which time my husband and I requested software fixes and brake recall repair. *** for brake recall parts is currently one month. I have not picked up my MINI, as my husband and I do not feel safe driving it. Requested a loaner 10-1-24 from ******** ******, General Manager. He told me that all loaner(s) have the same brake recall. Requested commercial rental or a car from another Schomp dealer. ******** refused. Instructed me to drive it despite recall. Notified ************ customer service of my loaner request *******, but currently unresolved. Noted MINI/*** did NOT suggest I drive it anyways. I have an unusable new car at a great inconvenience. This is a safety issue. Per ***********, regarding the braking system, "In some cases, there will be a reduction in power assist braking, which could lead to extended stopping distance and increase the risk of a crash." Scary.

  Business Response

  Date: 10/09/2024

  Good afternoon Mrs. Barrett,

   

  We are currently working with MINI USA to get an expedited part to our facility to repair your vehicle. In the meantime we have also received a new loaner vehicle that is not affected by the recall. We would be happy to loan this to you until the vehicle is repaired.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle on June 21, 2024. The vehicle has hail damage and the fixing was in the we owe paperwork I signed from the dealership. I have called several times to have my vehicle scheduled and no one wants to call back. No one there has the time of day to get back with me. I am getting frustrated and want the hail damage fixed like the contract states.

  Business Response

  Date: 09/11/2024

  Dear ************************- 

      Please allow me to formally apologize for the length of time it has taken our team to reach out to you in regard to getting your hail repair scheduled. I have done some digging on your file to see where we missed and I can say we dropped the ball completely. The lack of communication from our team is completely unacceptable and we want to make things right. If you could give me a call back at ************ at your earliest convenience we can get you in asap to begin repairs on your vehicle. That is my personal cell so if its easier to text please feel free to send me a text at anytime. 

   

  Again I am very sorry that we have caused you this inconvenience and we want to do everything in our power to make things right for you. 

   

  Warmest Regards, 

  *************************

  General Manager, Schomp Mazda

  ************

  ************************************************

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my vehicle (2021 Bronco Sport - ****** miles) towed to Schomp Ford on 8/13/24 due to it short circuiting in the middle lane of traffic during rush hour and unable to start. Upon inspecting the vehicle on 8/15, I got a call from Advisor ******************************* letting me know that there was nothing wrong with the vehicle and it had passed all tests. I pushed back and inquired if there was anything else that could be looked into as a fairly new vehicle just wouldn't stop in the middle of the road unable to start. I brought to their attention a recall (24S24) I had noted upon doing some research and asked if this had been looked into. Despite me being told it was typically the first thing looked into, it had not been. As I was picking up my vehicle, I was handed the multi-point inspection form noting all items had been passed and no items needed additional attention. The advisor then told me my total would be $258.68. I had again doubled down on if the recall was run first to which he said yes. This contradicted the invoice indicating diagnostics run first. I again pushed back and said I was not paying this amount due to their error and the advisor agreed. I reported the above to **** (#cxh02511729)On 8/30/2024 the same issue occurred (15 days and 370 miles later, current milage - ******). I was under the impression this issue was resolved. I notified the dealership and requested to be assigned a different advisor - this was ignored. Upon receiving the multi-point inspection form on 9/3, there were 5 issues needing attention. My brake linings were noted as significantly lower than what was listed two weeks prior - first noted all at 8mm, now both rear brakes at 2mm with a quote of $591.24. I called the advisor and asked about this. He indicated the first report was "fat fingered" by the tech. I asked, "did you send me off the lot with bad breaks or do I not need them?", he would not answer the question but insisted today's report was accurate.

  Business Response

  Date: 09/07/2024

  The customer has been contacted and since this report was filed has been in contact with our ******************* At this point it appears that the customer is satisfied and her concerns have been addressed. 

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new truck from Schomp Ford in April of 2024. Immediately there was an issue with the tailgate of the truck and I scheduled service to have it corrected. When I came in for this work I was informed that diagnosis was going to take 3 days and more for the repair and that I could not be given a loaner. At that time I had to walk away as I could not be without a vehicle. I was able to find time a few months later for the work to be done and was in contact with the manager due to the poor experience just after purchase. During this time I was still not offered a loaner vehicle, though I was promised to have one on Monday after trying to drop off Friday. For the sake of getting the fix completed as well as an oil change, I dropped it off and didnt have a vehicle. When I picked up the vehicle (tailgate work incomplete because I could not be without a vehicle any longer) I reviewed the paperwork for my inspection at the oil change. The tire pressure was recorded at 32 PSI, half of what it should be on the truck and the service advisor could not explain why. The oil life was not reset on the truck either. Both of these make me question whether the tire rotation and oil change were performed.As a final note, when the reassembly of the tailgate was completed it was not done properly as the is a handle for the tailgate step that is no longer held in place.As I am no longer in the ****** area, I will not be able to return to this dealer to complete the work.

  Business Response

  Date: 09/04/2024

  Thank you for your detailed feedback. We want to address your concerns thoroughly:
  Oil **************************** change was completed at our dealership on 8/21/2024. We have reviewed our records and can confirm this service was performed.
  Tailgate Issue: We understand you are currently out of state. We communicated to you that your tailgate issue can be addressed by any **** dealership across the **** under the **** Manufacturer Warranty, which covers you for three years or ****** miles.
  Loaner Vehicle: We apologize for the inconvenience caused by not providing a loaner vehicle. Due to the high volume of daily appointments, we cannot always offer a loaner for every service. However, we strive to accommodate loaner requests whenever possible.
  Service Quality Concerns: We regret that the tire pressure was recorded incorrectly and the oil life was not reset. We will investigate this matter internally to ensure our service standards are upheld. As for the tailgate step handle issue, we are sorry that the reassembly was not completed to your satisfaction.
  Additionally, our General Manager has contacted you directly to discuss your concerns and offer further assistance. The ** did offer to pay for an oil change although records show it was completed for customer satisfaction now being located away from the dealer.
  Given that you are no longer in the ****** area, we encourage you to visit any **** dealership near you to have these issues addressed. They will be able to assist you with the necessary repairs and service.
  Please let us know if there is anything else we can do to assist you or if you have further questions. We appreciate your feedback and are committed to improving our service

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do think, however, that the business did not take the same accountability in this written response that the ** took while discussing this on the phone. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2024 I dropped my vehicle off at the service department to have my brakes replaced and I wanted to have a rear brake light assembly replaced as well, since it was loose and warped. They called me later in the day with several recommendations. Originally, I was told over the phone the front brakes and rotors would cost $384.95, they charged me $729.95 for the front brakes and rotors and said whoever I spoke to was incorrect. That was the first issue that I had. I also ended up paying $1,639.33 that day. I approved other work to be done, because I was already having this repair. The second issue is my third light assembly on the rear rooftop. I was quoted $336.87 to have this replaced. They said they will need to order it, then call me back the following week to bring my vehicle back in and drop it off. They contacted me on August 20, 2024 and said everything was delivered, so I brought my vehicle back in and dropped it off. Since they were already replacing and installing the rear brake light assembly for $336.87, I had them do an alignment on the vehicle for an additional $134.95 and change the transmission fluid for $209.95. ******* called me back and said they have everything taken apart on my vehicle, but instead of the $336.87 they will need to charge me almost $1,100 to do the job. I said that wasn't what I was quoted and that wasn't the conversation I had with my initial point of contact with ********************. Coincidentally, "Rocky" was not there or available so I got the runaround with different stories. Their Service Manager ********************* said he would not honor the price or correct the situation. They were very rude about the situation and not helpful with a resolution. They lied to me and deceived me with their pricing and their bait and switch tactics. This dealership scammed me and it is unethical. The public should be made aware of this dealership, so they don't get ripped off. I want a full refund or finish the job correctly.

  Business Response

  Date: 08/27/2024

  Good morning **************.  My name is ******************* and I am the Service Manager for Schomp Honda.  I have been researching your concerns as stated and I believe I have all of the facts gathered.  It does appear that have been some misquotes as you stated in your complaint.  I had the recordings of your calls with both my call center and with ***** pulled and sent to me for review (I am happy to share them with you as well).  During your call with the call center when you asked for the price for brake services you asked if the price "included rotors".  My call center representative responded with a "yes" but did not specify to you that the price included resurfacing rotors as opposed to replacing them.  During your later call with ***** he did quote the brake service including replacement at $729.95 and you told him to perform that work.  During that same call with ***** he quoted you the replacement of the third brake light assembly at $336.87.  That price doesn't match what is in our quote system so I cannot be certain why he did that and he doesn't recall.  On the 20th he reached out by text to let you know the part for that repair had arrived.  You told him at that time that you would look at your schedule and call in to set an appointment.  ***** responded letting you know he would be out for the rest of the week for a family emergency.  When you arrived on the 21st without an appointment my team was not prepared as well as we could have been did the best they could with the partial information available to them at the time.  I wholeheartedly apologize for the breakdown of our quote process and am happy to perform the work for you at the quoted price.  I can be reached at ************* or at ************************************* during business hours to facilitate that appointment.

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will continue with the last portion of the quote to replace the rear assembly at the original price.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 2021: I went to the above-mentioned dealership and purchased snow tires. The dealership agreed to store my brand new, high performance tires at their facility for $200.00 per year. I fell ill while there with severe Covid and had to run to the *** I was hospitalized for 3 months. I had to deal with many complications from long Covid, plus I didn't need my summer tires until winter was over in ************ (typically June 30). I went to the dealership to get my summer tires the next summer, and the dealership said they couldn't find them and didn't have time to look for them because they would have to search through "1,000s of tires." They have ghosted me for almost two years (I moved to AZ so am not able to pop into their facility). I need help getting them to give me back my tires or pay for my original ones to be replaced. They never respond.

  Business Response

  Date: 08/05/2024

  On July 29th  i sent the email below to **************.  Please note, she never got back to us with a mailing address for us to send her a check.  In addition, I have attached a quote showing how much it would cost me to acquire the tires that she had on her car.

   

  Dear **************,
  
  I hope this message finds you well. We have reviewed your concerns in detail,including your email to ******************, and we sincerely regret the distress this situation has caused you.
  
  After discussing the matter internally, we understand the challenging circumstances you faced in October 2021, including your health issues and the confusion surrounding the storage of your tires. While our records indicate that we never stored your tires, we acknowledge the difficulty in verifying the situation given the time elapsed and the lack of conclusive documentation.
  
  To demonstrate our commitment to customer satisfaction and as a gesture of goodwill, we have decided to provide you with a check for $1,508, which represents the cost to replace all four tires. This decision is made in the interest of resolving the matter amicably and ensuring your continued satisfaction with our dealership.
  
  Please provide us with your preferred mailing address so we can send the check promptly. We hope this resolution meets your expectations and helps bring closure to this issue.
  
  Thank you for your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact me directly.
  
  Kind regards,
  
  
  *****************************
  SCHOMP BMW, General Manager
  **********************************************
  Office ************  |  Fax ************  | *******,*****************************************  |  schomp.com

  Customer Answer

  Date: 11/12/2024

  
  
  Hi ******* - Yes, please update my complaint as resolved. Thank you so much. 
  
  ******** *****
  

  
  

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The list a car vin *****************,When you call or visit to buy they claim it is damaged and it is not available for sale, however the website listing still shows it is available and no damage.This is a fishing practice, to get customer in and start to over something else.It has been shown up for sales for two weeks.Thank you,

  Business Response

  Date: 07/31/2024

  Not a fishing practice, just a glitch in the software that didn't reconcile the vehicle as unavailable. Hoping to have this reconciled today!

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22066570
  
  I am rejecting this response because: The listing it is actives after 24hr from the business response, That is not acceptable practise from a large dealer and acting that the are not able to correct or remove it. 

  ********************************************************************************************************************

  If it is available as your listing state, I am buying then Stop laying to customers. Either You do  or Do not have the car.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle 6/1/2024 Spent $800.00 on a clear coat protection Schomp provided a "We Owe" contract to fix windshield and install clear coat I would like my $800.00 as they have taken my money and not performed any services I would like my windshield fixed as promised There have been several attempts to remediate .but all managers promise to call back and do not.

  Business Response

  Date: 07/08/2024

  Dear ********************,

  I apologize for any miscommunication or lack thereof from my sales team. It is never our intention to disappoint one of our valued customers, and in this case, it appears we did just that.  for that I am truly sorry.

  Under the circumstances, I feel you are entitled to a refund of the $749 you paid for the One Protect Appearance Protection that has not been applied to your car. Please note that this refund will go directly to the lien holder, ************* Services. This will result in a reduction of your loan payoff, but you will not see a reduction in your monthly payment. I mention this to avoid any confusion moving forward.  Another option would be for us to apply the Appearance Protection at a time that is convenient for you. If you prefer this option, please call me directly, on my personal cell phone number, to make arrangements.  My number is **************. Either way, I am here to assist you and answer any questions you may have.

  Once again, I am sorry for any frustration we may have caused you and truly want to make things right going forward.

  Sincerely,

  ***************************** - General Manager

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I purchased a new 2023 Mini ***************** 2 **** electric vehicle. This car does not perform as promised and is not properly designed. I was manipulated.There are design defects, which pose safety issues. First, the advertisements stated a range of 100 to 114 miles on a full charge, which Schomp Mini also told me. Additionally, the advertising said it would take 4 hours to charge at your home and this is what I was also told. Instead, it takes 2 full days at home to get it close to a full charge. While selling the car to me, they promised the car would reach at least 100 miles on a full charge. This car does not reach that amount. Besides the range, it significantly drains the battery to turn on the ** and the heat. If it is cold outside, it will also drain the battery and drastically delay charging. I have to make a choice between being hot/freezing and getting to my destination or not turning on heat/ac and not getting to my destination. In one year, I have had 4 flat tires. I have been told it is because this car is heavier than a gas model. A Schomp Mini mechanic also stated that this model weighs more than a gas model, making it more susceptible to flat tires. This car is not safe, nor is it reliable for a young woman to have. Imagine my tires blowing out on the highway or in a bad neighborhood. The tires go flat every 2 to 3 months. All of this information was withheld from me. Schomp Mini has said there have been a lot of complaints about this car and told me these sound like issues with the car. All three entities are refusing to take accountability for their actions and for this product. I will not do business with any of these companies and will make sure others know as well.Also, Schomp Mini did not provide me with the sales contract at the time of purchase. I have filed numerous complaints with MINI, **** and Schomp Mini. This has been an ongoing problem. They are uninterested in helping me and saying there is nothing they can do.

  Business Response

  Date: 07/03/2024

  
  Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration and inconvenience you have encountered with your 2023 Mini ***************** 2 Door.
  At Schomp MINI, we strive to provide comprehensive information about all our vehicles, including the differences between gas and electric models. During your purchase process, our goal was to ensure you were fully informed about the benefits and potential drawbacks of an electric vehicle, including the tax incentives available at that time. Our team is trained to provide this information to every guest so that an informed decision can be made. We are confident that this information was also provided to you.
  We are deeply sorry to hear about the issues you have faced with the car's performance, charging time, and tire wear. Based on the information provided it sounds like you are using a standard 110v outlet to charge your vehicle. This is the slowest charging method and would take a substantial amount of time to charge. The charge time you mentioned (4 hours) aligns with using a level 2 240v home charging system which is explained in the information we provide to our guests.
  Regarding the vehicle range- The vehicle has an estimated range of 114 miles from the manufacturer. This can be affected by numerous factors including driving habits, temperature and load usage of the vehicle. We have customers who have reported less than 114 mile range and some with more. If you believe your vehicle to have a battery issue, we recommend getting it diagnosed by a **** repair facility. 
  Regarding the tire issues- it is true that electric vehicles can be heavier due to their battery packs. The **** SE is roughly 300 lbs more than the standard **** ***************** S. However this would not cause the tires to go flat. Tires will naturally lose some pressure through the process of permeation. We recommend checking tire pressures on a regular basis to prevent any issues. From our experience road hazards are the biggest culprit of total tire pressure loss. If you believe your tires are deflating abnormally we recommend having them inspected for leaks. We can also assist with this. 
  
  

  Customer Answer

  Date: 07/15/2024

  During the past 12 months, I have communicated with Schomp Mini on several occasions about issues with this vehicle and how this vehicle was misrepresented to me. I have had to get my car serviced 3 times (July 2023-2 tires, August 2023- 1 tire, May 2024- 1 tire) for 4 separate flat tires. Each time, I got my vehicle serviced at Schomp Mini and each time I spoke with the Service team, including *********************************. While I was there, I spoke to *************** (Sales Manager) and the rest of the service team. They said they receive a lot of complaints about this car. They also mentioned that this car weighs more than a gas model, which makes it more susceptible to flat tires. This information, along with other information was not disclosed to me. During May 2024, I reached out to Schomp Mini regarding a recall I had seen on ****** Blue Book for over 100 units of Mini ****** SEs for issues with the battery, ************************* (MINI Motoring Advisor) said there was no recall and never called me back like she said she would. Additionally, I sent an email to the managers (*****************************, ***************************** and *******************************) at Schomp Mini stating I needed to talk to them and the email went unanswered. On June 25th, 2024, I spoke with one of the sales managers at Schomp Mini named ***************************** over the phone, who said there is nothing they can do besides getting an appraisal. He also said this sounds like "a problem with the car and the performance of the vehicle". I also mentioned how they did not provide me with the sales contract, which is an unacceptable business practice. ****** was referring me to MINI USA and **** Both of which, I had already spoke with on numerous occasions. I was not getting any real answers or solutions and I was continuing to be passed off to different people.  

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21929794

  
  I am rejecting this response because:
  You say "your goal was to ensure you were fully informed about the benefits and potential drawbacks of an electric vehicle", however you did not meet that goal. Schomp Mini and its representatives *************** and ********************* did not mention the vehicle range depending on several factors. They said the range was between 100 to 114 miles on a full charge. They never mentioned the issue of turning on the **/heat or weather conditions affecting charging. I live in ******, ******** where it is either really hot or very cold. The car does not go up to ******************************************************************** heat, it has drastically taken away mileage. It is difficult to go places in this vehicle. I do not get the full driving distance from the beginning and have to constantly charge this vehicle. In order to maintain efficiency of the vehicle, I am unable to turn on heat in the winter and air conditioning in the summer. This is unacceptable and dangerous. It also makes planning difficult. If there was advertising stating any of this, it was not provided to me. The advertising I have does not mention any of this either. They also did not mention the abrupt cessation of charging. They did not mention the error messages while attempting to charge. They advertised the product as 4 hours to a full charge and costing less than a gas model. The dealership made no mention of these things to me. I would not have purchased this vehicle. I was duped and conned. This car is defective. I was told by Schomp Mini this car has design defects. Having this knowledge, why is this car being sold to the public? This is not "tire wear". This is not tire pressure loss, these are tire blowouts on 4 brand new tires. These tires have burst and I have been stranded, which is extremely dangerous and unsafe as a woman. I have spent a lot of money on this car already due to 4 tires blowing out upon hitting the smallest of pot holes. This is a danger and an ongoing expense. I have already filed a complaint with the National Highway ***************************** as well. I have had the car serviced and inspected multiple times at Schomp Mini. You can easily pull those records. One of the managers at Schomp Mini said all of this sounds like "issues with the car and the performance of the vehicle". They also said "this is not their product and they just sell it". Also, why wasn't the sales contract provided to me at the point of purchase? I had to call ************* Services to send it to me last month. With all of this being said, I will have my attorney take it from here. 
  Sincerely,
  
  ******