Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Details & Initial Issues: I purchased the vehicle (*****************) with the understanding that it was in good working condition. However, while driving home from ****** to ****, **, the car began to exhibit severe mechanical issues.Initial ******************* (Oct 28, 2024): I returned the car to **** AutoNation Littleton for inspection on Oct. 28, 2024. The car was kept at the dealership for two months for repairs. On Dec. 27, 2024, I was informed that the transmission had been replaced at a cost of $3,220, and I was told the car was ready for pickup, with assurances that it was in good working condition.Upon receiving the car on December 27, I noticed that it was still not running properly and, in fact, was now operating even worse than before. I returned the car to the dealership on January 8, 2025. The mechanic immediately decided to keep the car in the shop again for further inspection, Miscommunication Regarding Repairs (Jan 16, 2025): On Jan 16, I received a call from the sales agent informing me that the car was ready for pickup, as it had been repaired. However, when I contacted the dealerships mechanic directly, I was informed that the car still had a significant transmission issue and would need to be sent to a *** repair shop for further work. This discrepancy raised serious concerns about the reliability of the dealership's communication and the safety of the vehicle.On Jan. 20, I visited the dealership in person to inquire about the status of my car. I was told that the car was no longer at the dealership but had been sent to *** shop for repair. Car was returned to me last week, with no work done to address the transmission issue. Instead, a driver was sent with a work order that was created in Dec 2024, which is not relevant to the current problem. The car continues to experience the same transmission problems as before, including shaking intermittently. If the vehicle cannot be safely repaired, I would like to explore a full refund

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Littleton *********************** replaced my engine on my **** authorized by **** company during our first road trip after the new engine was replaced. One of-the hoses came loose. Left us stranded and I was out money for hotels and rentals and stuff and I have not been able to collect back. I have been given the run around with Littleton **** as well as the AutoNation Corpo taken my complaint and done nothing with the complaint I am out about $1000 and looking to recoup my expenses Cause by their workmanship, left me stranded.

  Customer Answer

  Date: 02/27/2025

  Please find attached copies of all the expenses we paid due to Autonation **** repairs.  As of today I have received no response from either the dealership or corporate.  

   

  ****** ****

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle with warranties on 08/15/2024. On 09/05/2024 I requested a cancellation in person of 3 plans totaling $5,064, **** ESP (**** premium care 10yr 100k mile $3,555) and 2 AutoNation Plans (Dent Protection $699) and ************* Protection $810) all purchased through the dealer. I did this within ********************************************************** entirely and refused to refund my money. As I received no reply or contact of any kind for my refund. I then contacted **** corporate in October and had the **** ESP plan fully cancelled with an initial request date of September 5th, but the dealer has still refused to refund me or reply to and of my messages or contact regarding the refunds.

  Business Response

  Date: 12/11/2024

  We have made several attempts since Monday to contact the customer.  We will make sure they get the full refund that is compatible to the purchase. 

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a signed pricing document that listed the balance due + financing options with monthly payments. I felt like something was wrong with the math and tried to calculate on my phone but the sales manager assured me everything was correct. At this point, before I paid my down payment they forced me to switch my car insurance to the new vehicle. Once I went into the sales financing room, the total due was $2,000 higher than the price I was quoted in very small font at the top while the monthly financing plan was the exact same. They admitted there was a printing error. I asked for them to honor the original balance due that was signed by the sales manager but they would not honor the total we originally agreed on. I feel like they took advantage by forcing me to switch my car insurance right then and there and then after everything was finalized they attempted their printing error scam trick on me. I have attached the price they quoted me that was signed with the miscalculated monthly payments to show that this was their plan from the start and they are taking advantage of people who dont have a finance background. I dont think I am the only one that has gotten this printing error issue and me being a young female first time buyer made me feel uncomfortable and really shady. I just dont want anyone to be put in the situation I was in a feel forced to go through with it because of them making you take the steps to change your insurance, etc.

  Business Response

  Date: 10/02/2024

  Customer never purchased vehicle and after reviewing all the paperwork that was completed all numbers match.  Also our company policy is to have valid vin specific insurance prior to taking delivery if insurance company is available to get the request.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase my vehicle on July 10th 2024 specifically because it had a towing package. After taking it out on a road trip I discovered that the 7-blade plug is not working properly. I called to make a service appointment with them on Sept 6th within the initial 90 day warranty period. The scheduler offered me several times available and asked it I would be waiting for the repair. I said I would and picked the 3:40pm slot. After an hour drive, when I arrived at the service department, they initially were confused why I was there. Once they finally found me in the system, they explained to me that it was too late in the day to start any electrical work. They didn't offer to keep it to work on with a shuttle or rental car. They just sent me on my way with nothing more than an apology for wasting 2-1/2 hours out of my life for nothing, and excuses that their schedulers are located in ****** and apparently have no clue on how long repairs will take. They did tell me that AutoNation North could honor my warranty so that I wouldn't have to drive down there again.Once again I made an appointment with the incompetent scheduler, but made it for 7am at the closer location. This time when I arrived, unbeknownst to me, waiting for the repairs was still not going to be an option as they told me it was going to be 4 days of my car just waiting in the que before they could even run a diagnostic, but I couldn't take it home while I waited the 4 days either. Is it too much to ask to get service on the same day as a scheduled appointment? This is a seriously broken system they are running here. I was also told that while I was under my 90days for the work, that I was over miles due to my trip. It was going to be over $200 just to run the diagnostic. I can't get the wasted hours of my life back, but I would at least like the issue repaired, under warranty with a same day service. If not, I will take my future business elsewhere and highly encourage others to do the same.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 F150 from AutoNation Ford Littleton in September of 2020. The quality problems started immediately. To date, I have experienced the following:Back camera issues - multiple failures Multiple interior speakers replaced Panoramic roof - multiple failures Cracked steering wheel cover MAF and MAP sensor failures Active shutter system failure Front differential - this has been replaced twice Transmission issue - multiple parts have been replaced as part of a failure Rear suspensions issue - tech heard the but still undiagnosed at this point LF wheel bearing replacement Starter replacement for a failure Water pump replaced and thermostat replaced for a failure Many of these were covered under a factory warranty. Given the quality concerns, I purchased an extended warranty. AutoNation now refuses to service the vehicle. I took it to another dealer and they verified the last three issues on the list above. Even when this was brought to AutoNation's attention, they refuse to acknowledge their error and repair the vehicle. Most, if not all, of these issues above have required multiple attempts by the dealer to correct. Now, they refuse to honor the **** extended warranty and repair the vehicle.

  Business Response

  Date: 09/27/2024

  Good Afternoon - We have reviewed his concerns and a couple occasions.  We even had the Ford Field Engineer come out and inspect the vehicle.  Between our Master Technician and the Ford Field Engineer everything on the vehicle is as manufactures specifications.  He is welcome to have other **** stores do the work on the vehicle he is requesting.  Thanks

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used vehicle from AutoNation Ford Littleton on 4/24/24. The car had ***** miles on it. Today is 8/20/24. 2 days after I bought the car the change oil light came on. I called AutoNation and they said get the oil changed and they would reimburse me. I sent the receipt but never got reimbursed. That was the first problem. The 2nd problem is much bigger: Sunday, 8/11/24, as I was driving approximately 60 mph and passing another vehicle, my car died on the highway. No one from AutoNation returns any of my calls.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vehicle from this dealership, on delivery they were supposed to apply a paint protection Film I purchased for $899, which ended up being added to the taxes paid on the vehicle. When I went to pick up the vehicle, I noticed this was not applied. I asked the salesman, *******************, about it and he said they were having trouble with personnel in the service department and they would have to apply it later and they would contact me with the appointment. I continued to call him with updates until he was let go. He gave me another name, *****, to call and handle this. In the meantime my mother died and I was the executor of her estate. So with the added responsibility and working a full time job, I found myself overwhelmed. I did try reaching out to *****, but he never responded. So the next time I had a service appointment (11/21/23), I went up front to talk to the sales manager. At this point, I no longer wanted the product and just wanted a refund. He told me that person to handle this refund was not in, but he would let them know. He told me that they would have to request a refund and I would get a check within 6 weeks. The check never arrived. The next time I went in to speak to the same Sales manager (4/6/2024), he assured me that it was just mishandled and that he would follow up and make sure that the refund was provided. Still nothing. So yesterday, I visited him again on a day where the ****************** was available. They spoke to the General Sales manager and she assured me that the request would be submitted yesterday. I asked for a copy of the request to be emailed to me by the end of the day. When it wasn't, she told me that their controller is on vacation and gave me an email address to follow up with **************************************** I emailed him and have still not gotten a response.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car for cash on 03/28/2024 - The finance person "*************************" added a "Tire and Wheel Protection" package, he was told 3 times not to add. When I got home, I noticed it and he had charged me $884.00 - I told the used car manager right away and we started the refund paper the next day. The person who added the package was fired. I waited for 4 weeks for a refund and I got nothing, I contacted the delareship in person and called and emailed repeatedly for an update. I still have no response. It is almost 4 months and I have nothing. They put *********************** in charge of getting the refund and she just ignores emails and will not provide the confirmation number AutoNation issues for refunds and tracking.

  Business Response

  Date: 08/09/2024

  I have reviewed the details and the email communication.  On 08/05/2024 ****** emailed the customer that all the paperwork and process is started and with Safeguard.  She will update once she gets an update.  We will make sure the cancellations get completed.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 01, 2024, I brought my 2017 **** F150 in to replace the **** I was quoted $320 by the only female service advisor at AutoNation for replacement and programming of the **** When the service was completed, I was charged $566.95. No quote was given for labor for the service outside of the estimate prior to dropping it off.After replacement, the *** was not functioning. I agreed only for a diagnostic, 2 hrs at $225/hr. I received a call from the service advisor saying the diagnostics were complete and 4 wires were repaired at a cost of $678.95. I never agreed to the repair. Typical electrical technician time to jumper 4 wires should be 1 hour. I had no choice but to pay to get my truck back. Total unapproved over-payment = $924.95.