Complaints

• Initial Complaint

  08/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have recently filed a complaint against this company when my car had broken down for the third time in one year. Since that complaint, autonation had replaced my short engine block on my vehicle and claimed that this was due to a transportation bulletin. However 3 days after "fixing" my car it had broke down again. I had to pay to tow it to the store and they diagnosed it as an issue with a turbine in the turbocharger. They are offering to replace my engine (again) and have me pay for the cost of a new turbocharger ($1200). Not only do I have an extended warranty on my **** escape and should not have to pay this price, but autonation should be held responsible to COMPLETELY fix my car from the damages that was done to it in the first place. I do not feel safe in this vehicle any more and do not trust that it is going to be repaired at all anymore by this team. I find it absolutely ridiculous that this part (which should be good for at least ****** miles) had failed after all these repairs and that it is my responsibility.I had a perfectly good car prior to the service done by autonation **** and it is not fair to me or any other customer that goes to them to have to be mislead and forced to pay for their mistakes.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This has been by far the worst auto repair service I have ever received in my 50 years for many reasons. Comically poor technical service coupled with absolutely awful customer ********** My ********* has been to this shop 4 times for the exact same problem. The first time, 1 month after I bought it there, they were unable to recreate the noise. The third time, they said the noise was in the timing mechanism, which they said they replaced. (this did nothing to stop the noise). After the most recent "service", they claim it is now the "typewriter noise" which is normal for this engine. (I still don't know how it wasn't the "typewriter noise" the first 3 times).2) My personal mechanic diagnosed this noise as coming from the timing mechanism, which AN **** allegedly replaced. AN **** also diagnosed this noise as coming from the timing mechanism.3) The truck does not make this noise after warmed up nor after an oil change, both characteristics of the "typewriter noise".4) Throughout this ordeal, it was standard for the truck to not even be seen by a technician for 3-4 days. This was even with an appointment. For my most recent visit, the head of service, ***, said not to expect the truck to be seen for 5-7 days. Somehow I had a "diagnosis" by noon. I believe this is because no effort whatsoeverwas made to service the truck.5) Throughout this ordeal, many times it took over an hour just to get someone on the phone. Many other times I went 48 hours without any update whatsoever.In summary, I have wasted countless hours trying to get information, AN **** Littleton has had my truck for days on end without it ever being worked on, AN **** has repeatedly misdiagnosed the problem and I still have a truck that makes a noise in the timing mechanism(that they replaced!). You leave me no choice but to pursue this further in other public and private arenas. If there is anyone actually reading this, I appreciate your time. Also, please forward this to ***,

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 31st, I brought my **** Ranger '1999, to be serviced with a Transmission fluid service.Not only was I charged way more than other dealers ( ranges between $150 to $200)...As a first time customer, I was also amazed at the sloppy paperwork: including the Previous Owner on my paperwork, instead of myself.Additionally, the Service Mgr ( ************?)Suggested to me that their service department used Superior products to ********** Dealerships.!?!?From ***, I received a partial refund of $100. That still left me overpaying.Additionally, after talking with the General Mgr ( ******) I was assured that my concerns would be further addressed, but have Yet to hear back.The overall sloppy transaction, overcharging, unprofessional characterization of other **** dealers, and lack of followup needed to be reported to the BBB.

  Business response

  04/18/2022

  I spoke with ************** in early April after his visit with our service department. We spoke about his concerns in regard to the price for the services performed and the sloppy handling of documentation. Immediately after speaking with ************** I met with our Service Director *******************.  We went over the sloppy handling of paperwork and ensuring we verify information on all ROs.  ************** was already issued a refund at the time of dispute. 

   

  Regards

  ***********************

  General Sales Manager 

  AutoNation Ford 

  ************

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle at the *************** in Littleton ******** in December of 2021. The detail crew that typically prepares new cars had gone home for the evening and the ones left attempted to remove the adhesive wrap from my new car incorrectly resulting in adhesive residue scratches and damages to the rubber trim. My salesperson insisted he would have it taken care of but to leave in the new car that was damaged and he would make an appointment to come back. I went back the adhesive was buffed out only to work worse and I was told the rubber piece was backorder. I cannot get anyone at the dealership to ************* and they keep telling me someone is going to reach out and they dont. *********************** and **** at the dealership keep giving me the run around. This is not how business is done. Im beyond disappointed and out of ideas to get help. I purchased a brand new car not in brand new condition. I had reservations about leaving in the car that night and my intuition was correct.

  Business response

  04/27/2022

  We met with **************** and have ordered all the pieces that need to be replaced.  Our communication was poor initially and we apologized for that and have everything ordered and we are covering all the costs involved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩