ComplaintsforFurnished Finder

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a 1 year membership on furnished finder. After purchasing I attempted to cancel within 8 hours because my apartment complex advised this was against their policy and would jeopardize my rental agreement. I contacted furnished finder with no resolve and was denied a refund. My bank Navy Federal also refused to do anything

  

  Business response

  07/04/2024

  Dear *****,
  Thank you for reaching out and sharing your concerns.
  As stated in our terms and conditions, we have a strict no refund policy once a listing is completed. We understand the unique circumstances youve described, and while we empathize with your situation, we must adhere to our policy.
  If you have any further questions or need additional assistance, please feel free to contact us.
  Have a great day!

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This transaction was made June 16th. The site did not allow me acess, hence my listing could not go live. I then had to focus my attention on getting the room rented via other platforms. This was very time consuming.. when I finally had the time to call furnish finder to ask for a refund I was told I was one day too late. I called and asked for a refund because I their site did not allow me to complete the process. They then informed me that I only have 10 days to get a refund. My card was actually billed the 16th so this is within the 10 day range.I pleaded with them that my listing was never live so I didn't recieve the service I purchased. They still refused to give a refund.

  

  Business response

  06/27/2024

  Dear *****,
  
  Thanks for reaching out to Furnished Finder! I'm sorry to learn about your refund request.
  
  Unfortunately, we cannot issue a refund based on our Terms & Conditions and Refund Policy. Please see our Property Listing Terms and Conditions under section 3 using the link below:
  
  *************************************************
  
  If you would like to use the membership, feel free to let us know, and we can schedule a call back with a customer service representative to assist you.
  
  I appreciate your understanding and wish you all the best.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Furnished Finder is required by law to send a subscription renewal notice and not automatically charge for my membership. They did not do this, and I have requested the refund to my account

  

  Business response

  06/27/2024

  Good day, ******

  Thanks for reaching out to us. We see that you signed up for our automatic renewal annual subscription, which can be manually turned off or you can give us directions for us to do it for you. Once your renewal payment has been processed, we do not provide refunds. See more information here: **********************************************************************
  
  Additionally, consider that emails we sent you are courtesy and friendly reminders before the renewal fee is processed.
  
  We have records of this emails sent. The subject is: "Important Information About Your Upcoming Renewal," and at the bottom of the message, we informed you, "Your listing is set to renew shortly." This reminders were sent on 4/25/2024 at 7:05:10 AM and also on 4/26/2024 at 7:03:40 AM
  

  If you need assistance with managing your Listing, feel free to contact us.
  
  I appreciate your understanding and wish you all the best.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid furnished finders after telling them that I am looking for a roommate. Since I have been on Furnished Finders NOT ONE person is interested in sharing space. Every person who is on the site wants THEIR OWN PRIVATE PLACE FURNISHED. The admins of this site either do not know who is on their site and are negligent in charging me money and then not refunding it when requested OR the KNOWINGLY MISLED me to purchasing their membership which the KNEW would be not only WORTHLESS to me but actually HAS WASTED MY TIME AND MONEY!!!

  

  Business response

  06/27/2024

  Dear **********,
  Thank you for reaching out and sharing your concerns. We understand your frustration and want to address your points.
  Firstly, we have a strict no-refund policy once a listing is visible on our map and has started receiving leads. This policy is clearly stated in our terms and conditions to ensure fairness and transparency for all users.
  Regarding your experience with finding a roommate, its important to note that updating the calendar section of your listing is crucial. Keeping your calendar up to date significantly increases the chances of matching with potential tenants who are a perfect fit for your property.
  We encourage you to clearly specify in your listing description that you are looking for a roommate to attract individuals interested in shared spaces. Additionally, ensuring your calendar is current will help align inquiries with your availability.
  We are committed to helping you get the most out of our platform. If you need assistance with optimizing your listing or any other support, please do not hesitate to contact us.

  Customer response

  06/27/2024

   
  Complaint: 21890104
  
  I am rejecting this response because they clearly have no regard for integrity. I DO NOT CARE about their policy that absolves them of no wrong doing!! They have it in place so that they can collect money with doing NO WORK. They should be accountable for the content of their platform, in this case people who are looking for an ENTIRE PLACE TO RENT NOT ROOMMATES!!!  They should have better and clearer parameters. If they do NOT know who is using their platform they should be FORCED TO DO A BETTER JOB AT KNOWING WHAT THEY ARE SELLING!!! This is irresponsible at best criminal at worst. I am a realtor. What they are practicing is like if I were to bring someone to a house for rent and tell them that it was for sale!!!! They are MISLEADING THE PUBLIC TO BE ABLE TO GET THEIR MONEY!  No one on this platform wants a roommate!!!! They all want to rent the entire place!!! I SHOULD HAVE BEEN INFORMED OF THIS PRIOR TO SIGNING UP SO YOUR NO REFUND POLICY IS MUTE BECAUSE YOUR ERROR OCCURRED PRIOR TO SIGN UP!!!
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June 18 $149 The website hides the auto renewal and they're fine print and do not let you know that it exists. They keep your card info and when I reached out on multiple occasions to get it refunded I was told it was not warranted. I do not even have a furnished rental at this point. It is a scam to get money and forcing people to pay renewal. It is also impossible to figure out how to close your account.

  

  Business response

  06/24/2024

  Dear *****,
  Thank you for your message. As we previously informed you, your refund request is currently pending approval. We assure you that we are reviewing it carefully.
  Regarding the auto-renewal, we strive to make our policies clear and transparent.
  If you need assistance with your account or have any other questions, please do not hesitate to contact our support team directly. We appreciate your patience and understanding.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 4, 2024, I contacted Furnished Finders, via email, to inform them that I did not want my listing renewed. It was set to expire on June 9. I was provided information on how to turn off the "auto renewal" funtion which I did. I received an automatic reply stating the they were "...sorry to see me go". On June 9, my credit card was charged a renewal fee of $149.00. I sent an email on June 9 requesting to talk to a customer service rep. I received an auto email stating that my request was received and that I would be contacted within ***** hours. On June 14, not yet hearing from any customer service representative, I called the customer service phone number. The customer service representative stated that my account reflects the email that was sent on May 4 requesting my account NOT be renewed and that a customer service representative would contact me within 24 hours. On Tues, June 18, I received an automated email stating that my request had been completed and my "ticket" had been closed. As of June 20, I have yet to hear from a customer service representative.

  

  Business response

  06/21/2024

  Hi *****,
  Thank you for reaching out to us.
  We noticed that you previously started a dispute with your bank regarding this charge. Due to this ongoing dispute, we will need to wait for the process to be completed before we can proceed further.
  We appreciate your patience and understanding during this time. If you have any further questions or need assistance, please let us know.
  Have a great day!

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 14th of May, 2024, my credit card was charged $149 for an auto-renewal of the membership that I never opted into. When I contacted customer support, they said they don't offer refunds. They claimed they sent me reminder emails in the past month which I never received. They set the auto-renew option turned on by default without the customer's awareness. There is no option to remove my payment information from their website without providing another payment method. It seems to be a common occurrence based on reviews on Trust Pilot for this business (**************************************************************)

  

  Business response

  06/20/2024

  Hi *****, 
  Thank you for reaching out and sharing your concerns.
  We understand your frustration regarding the auto-renewal charge of $149 on May 14th, 2024. We would like to clarify that a refund was processed for you on May 17th, 2024.
  We strive to provide clear communication and transparency regarding our membership policies. The auto-renewal option is set by default to ensure continuous service.
  Since this issue has been resolved and you have received your refund, we kindly suggest removing this complaint to reflect the resolution.
  If you have any further questions or concerns, please feel free to contact us. We are here to assist you.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Sunday June 2 I was charged a $150 fee for a twelve month service period without my permission/knowledge. It was unknown to me that I was automatically opted into this service, nor was this "subscription" visible to me through the mobile app. While I signed up over a year ago, I never rented my home, nor have I actively used this website in months. As stated, the mobile app does not allow the user to see their "subscription", held credit information, of renewal policy information, making it impossible for a user to cancel/view their subscription without being on an actual computer.Needless to say, this feels incredibly unethical (and slimy, to the least.) When I contacted customer service, they told me they would not refund me, because I their "policy" will not allow for a refund.

  

  Business response

  06/20/2024

  
  Hi *******,
  Thank you for reaching out to ***
  We understand your frustration regarding the auto-renewal charges. We would like to clarify that a refund was processed already for you on June 2nd, 2024.
  We strive to provide clear communication and transparency regarding our membership policies. The auto-renewal option is set by default to ensure continuous service.
  Since this issue has been resolved and you have received your refund, we kindly suggest removing this complaint to reflect the resolution.
  If you have any further questions or concerns, please feel free to contact us.
  We are here to help you.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Furnishfinder refuses to refund and error involving dual accounts for one service due to their inadequate to say the least software and terrible customer service.

  

  Business response

  06/12/2024

  Dear, ****
  Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you have experienced.
  As you were previously informed, to address this issue promptly and appropriately, please contact our customer service team directly at **************.
  We will be able to assist you with your account and resolve any issues.
  Best regards,

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I created an account in early 2023 with intent to rent out our condo. We never ended up renting it out, and now family lives there. I forgot all about this website until I see a renewal fee of $150 from my checking account. Here are some of my main issues with this situation.The website hides the auto renewal in their fine print and they are not outwardly letting you know it exists. They keep your card info. When I reached out, I was told "too bad, we don't do refunds" and every time I email, in the same thread, I am getting a new person. Feels like a bunch of bots. I've paid $250 for a service I've never once used. They refuse to work with me on this.To make it worse, I've asked for assistance deleting my account all together (obviously) and the instructions they provide do not match their website at all. There is no option to delete! I've been forced into paying a renewal with no way of deleting my account. I shared with friends + family on my Instagram what happened, and furnished finder has BLOCKED me!! A single negative story post and no response. The most unprofessional and scammy site I've encountered in a while. AVOID AT ALL COSTS!

  

  Business response

  06/06/2024

  Dear *******,
  Thank you for contacting Furnished Finder.
  
  We've been following up consistently regarding your account and your supervisor's request.
  
  Per our records, we sent you a couple of courtesy reminders via email before the renewal fee was processed. These reminders were sent to ************************ on 3/25/2024 at 7:02:53 AM and on 3/26/2024 at 7:02:32 AM
  
  We would like to help you understand why a refund is not possible based on our Terms & Conditions and Refund Policy. You can find more information regarding our Property Listing Terms and Conditions under section 3 by using the link below: *************************************************. However, we offered you a 50% compensation as a one-time courtesy, which you unfortunately didn't accept. You can follow up on your case under ticket number #*****.
  
  We trust you will find this information beneficial.

  Customer response

  06/07/2024

   
  Complaint: 21808879
  
  I am rejecting this response because:

  your company practices shady and illegal tactics by hiding the auto renewal from guests when they sign up. I've seen the same complaints and experiences from hundreds of others on here. I believe this is how your company stays in business, by stealing money under the guise of some "renewal" that nobody was outwardly made aware of. You also make it impossible to edit or delete the account all together. I've asked for help via email multiple times and the steps provided do not match what's on your website. I've reported your business to the *** as well. You are legally required to make it a simple process for customers to cancel their "subscription" or membership, which you've failed to do, likely on purpose to keep your revenue coming in. I have read your terms, it is still illegal to hide subscription terms in the fine print. I never signed specifically approving to that type of service. I will continue to follow through with this until my money is refunded. 
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩