Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Complete waste of money. Perhaps you will have better luck than I did, but I was only given three leads during the time I had my room published on Furnished Finders. Each of these leads did not even fit the dates that the room was available. I was able to find someone to rent the room elsewhere. I reached out to Furnished Finders to see if I could be refunded my money, since I had only been active on the site for 10 days, they were unwilling to understand the situation as well as even consider the refund. The only thing they offered was to pause or transfer the account to someone else. This was not a viable option since I am moving out of the place listed in 6 months, and will no longer need any type of service then. I continued to explain this, and they were still unwilling to work with me and provided a solution that worked for both me and them. I will never recommend this to someone that is trying to list a room for nurses through Furnished Finders.
Business response
11/24/2021
Good morning,
Your refund has been processed and your account removed from our platform. It should reflect on your end within 3-5 business days.
Have a great day.
Initial Complaint
11/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased about 6 months ago membership to Furnished Finder with the understanding that they had thousands of medical professional requests seeking housing in *******. They claim to have 13 million annual users, and I have gotten about 2 inquiries and that was after I put a message on the board for the nurses. I really believe this is a scram business. The reason I say this is because the 2 people that I have talked to have the same script. I paid $99, plus an additional fee. and after two weeks of not getting any tenants reaching out to me, I requested a refund and they denied my request. Something is wrong. I want my refund. But more importantly I think this company needs to be investigated. I have been busy, but I think I need to figure out how to reach out to others that has joined to see if the have gotten any tenants. I prepared my extra room for this. And I live near all the major hospitals in ********* and nothing. Not one rental since I joined months ago. But according to them they have thousands of medical professionals in my area. I need my refund or I am reaching out to my Grovanor, County Executive, Consumer Affairs for advice.Business response
11/11/2021
Good afternoon *******,
Your refund has been processed as per requested, and your account removed from our system. It should reflect on your end within 3-5 business days.
Have a great day,
Furnished Finder
Initial Complaint
09/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 27 I started the process of listing an apartment with Furnished Finder. I immediately had to pay a $99.00 fee up front in order to access their website and list my property. I had everything completed except the verification process which was through Transunion. I formally had a freeze on my account, but had done a temporary lift on it because I was working with a mortgage company that needed to pull a report. Over the course of nearly two weeks, I attempted to go through the verification process probably 10 times, only to have their broken system continue to tell me they could not verify my account because of a credit freeze. I called Transunion and they told me that FF needed to reset my account. I contacted FF both verbally and in writing. Their stance was it was not a problem on their end. It clearly is on their end. Since I was working with two mortgage companies and they had no problems. I want my $99 back. There is a website for FF.com.pissed.consumer. Dishonest.Business response
09/13/2021
Good morning *******,
Your refund has been processed as per requested. It should reflect on your account within 3-5 business days.
Have a great day!
Customer response
09/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
09/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
September 2, 2021, i paid to set up service, had problems with it put in a ticket for someone to call, no one called, so I called and problems were to be fixed, but was never fixed so I requested my money back and to cancel/delete the account no one called me backBusiness response
09/07/2021
Good Afternoon *****,
Thank you for reaching out to Furnished Finder, your billed charges have been adjusted as per requested.
It should reflect on your account within 3-5 business days.
Have a great day!
Initial Complaint
09/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Without permission, Funished Finder charged my credit card for a renewal profile that I did not consent to. I believe their website and company does a very poor job about their transparency for the renewal of their services and will not consider a refund for an annual membership.Business response
09/01/2021
Good afternoon,
Your refund has been processed as per requested. Itt should reflect on your end within 3-5 business days.
Have a great day.
Initial Complaint
08/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a year long membership to Furnished Finder with the understanding that they had thousands of medical professional requests seeking housing in *******. They claim to have 13 million annual users, and I have gotten only one text from an interested tenant. I paid $99, and after two weeks of not getting any tenants reaching out to me, I requested a refund and they denied my request.Business response
09/02/2021
Good Afternoon Twjuana,
As per our email conversation, your listing has been removed from our system and your membership fee has been refunded.
Have a great day.
*********************
Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a landlord in *********** ******** who was so excited to be part of providing a safe and clean place to our hospital heroes. I was equally thrilled to select Furnished Finders to be my partner. I was all set up to go, spent $3,000 on furniture, hired a professional photographer and set up my page in FF. The last step was verification. The questions were so confusing. Can you remember the type of car you drove 45 years ago? What about choosing the address where you lived, but the house number was a rental and you didn't live there. So, I failed. Three times That was when I was told three times and you are banned for life. What? Nothing on the website tells you that. No appeal process. I'm old school and believe computers should not take the place of the common sense of people. I totally get that the safety of renters is if the upmost important but I can prove who I am and that I own this property. I am a retired executive, not a scammer. I just want my property listed.Business response
10/01/2021
Good afternoon,
We are sorry to hear you were unable to complete our verification. We have implemented this state of the art security process to make our network safe for our users and it is imperative our landlords complete it in order to list with Furnished Finder.
We have refunded your listing fee and wish you the best in your future rentals.
Have a great day!
Initial Complaint
07/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 1, 2021 I signed up with Furnished Finders to rent rooms to traveling nurses in my area. I set up my account and customer service was available to assist. I was informed that 7,000 traveling nurses in my area would be looking for housing. I had my listing looked at several times and it was approved. I paid 99$ plus 39$ for the second room. I have not received 1 viable lead. There are several hospitals nearby within 7 miles of my home. I will send the emails to you and receipts. I feel I was over promised and paid for a service that brought me nothing to work with. Once a request for refund began, I was promised a supervisor would contact me. Judy never reached out. Natalia, a first line representative, forwarded me the refund policy, closed the case and sent me a request for review if her service. I also was speaking with a representative via Instagram who informed me he updated my account and I will be getting leads. No leads arrived. Please assist me in obtaining a refund.Business response
07/29/2021
Good morning,
Your refund has been processed as per requested.
Have a great day!
Customer response
07/30/2021
My money has been returned to me by Furnished Finders. Please cancel the complaint on your end.
Thank you,
**** *********
***All Attachments Pertaining To Case Redacted By BBB***
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
230 total complaints in the last 3 years.
145 complaints closed in the last 12 months.