ComplaintsforFurnished Finder

• Initial Complaint

  09/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am a Landlord and have rented to Traveling Nurses and other medical personnel. I filled out a review from one of our boarders. I thought I would go ahead and list the property on Furnished Finder. Filled out everything and paid my $99. Then came their Verification process. I filled in everything correct. They claim the last mortgage amount was wrong. I offered to have the ** of the bank call them to testify on m y behalf. I asked for a call from a supervisor. 2 weeks later I have gotten 2 emails saying they tried calling and could not get through. I check every call from those days morning to night and nothing from them at all. No messages - No calls. I have many units and multiple mortgages. I have a credit score with TransUnion 779 and Equifax 816. If I can't qualify I seriously wonder who can.

  

  Business response

  09/26/2022

  Good ********************************************** with some of the largest fraud prevention platforms in order to build a safe marketplace for our users and prevent online housing scams. TransUnion directly handles the verification process our landlords go through and we do not store any of the information that you provide throughout the completion of your verification. (See our T&C for more information).

  We noticed you completed your verification successfully with the support of our team and your listing is live active and available on our site.

  Please reach out to our Support team if you need anything else!

  
  
  

  Customer response

  09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It took over a month to get any kind of satisfaction. The last girl ******* finally followed through enough to get me verified. All the emails I sent and it was an automatic reply that you had tried to call which was an out and out false  Statement. No one ever attempted to call me if I had not called back for the 4th time and finally got **************** still would not be verified on your website. No one should have to go through it I went through.

   

   

  
  
  Sincerely,
  
  *********************************************************

   

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company is conducting fraudulent activities by collecting money from people and not refunding because the listing is active. I have been calling for a month now and they are refusing to give me a refund. I explained to them that I do not like the way their portal works because it doesnt work and I requested to refund the same day that my listing went live. They say that they will call you back and it takes them weeks to call you back. They called back before seven in the morning on purpose and do not leave a phone number or name to call back. I have proof that there system doesnt work properly. And I would like a refund fully.

  

  Business response

  08/31/2022

  Good Afternoon,

  Our educational resources are always available to make sure our landlords have all the available tools to understand our system and succeed with the use of our platform. Additionally, our Terms and Conditions clearly represent our services and refund policy.

  It looks like our support team assisted you throughout the listing process and showed how to manage the leads that were available on your Dashboard. Your listing has been since deleted from our platform as per requested and we have also processed a one-time courtesy refund. 

  Have a great day,

  Furnished Finder

  Customer response

  08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid $99 on August 22, to list a property in ***********. I tried to verify my identity a total of 2 times and I got locked out. Then I reached out to customer service at 9:41 PM. I was told someone contact me the next day by 9:30 AM. On Tuesday August 23 no one called from Furnished Finders. By this time I had put in 3 support tickets. I also called at 10:16 AM. I was told by the **** *** it can take up to 12 hours for a response." I waited. 12 hours passed. I called at 3:18 PM. Then I was told, *** it can take 24 - 48 hours for the ****************** to review your request for verification." I also asked why did not one return the call that I scheduled for help. I was told, *** I'm not sure why." So I made another online request for help at 8:30 on August 23. No one called again. Then 9:26 PM on August 22, I got an email to try again. I was given one time to try. I read all the questions...called the credit bureau and still...failed again. No I am upset. 1. You have to scroll and read the terms of conditions under Services, Section 1.2. Furnished Finder can eliminate your account very easily and they can take your money if you cannot pass a background check. (Funny...they do have technology now that does facial recognition that can verify you easily buy sending a link) 2. You will not know that there is credit verification until AFTER YOU PAY THE **** It's listed under terms and conditions but most people are going to trust that if they pay for a service if there is a hiccup they can be helped. 3. I put in two request for a call back for help with verification and still...nothing. 4. You cannot use a state ID to verify. Go figure not everyone can afford a car so maybe they don't drive for another reason. A lot of people do have state IDs but maybe don't have a license. That does not mean they are less of a person. If I cannot get help, or get verified, then I want my money back.

  

  Business response

  08/31/2022

  Good afternoon,

  Furnished Finder partners with some of the largest fraud prevention platforms to provide a better and secure process when verifying our landlords. 

  According to our records, you successfully completed your verification and have been in contact with our team, who has been assisting you throughout your listing process. Your listing is active and you are also receiving traveler leads.

  Please connect with our support team if you need anything else!

  Happy Renting,

  Furnished Finder

  Customer response

  09/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Furnished finder sending me no leads for long term rentals Id like my 99$ back

  

  Business response

  08/29/2022

  Good morning,
  
  Since we are not a booking platform, we are unable to give you an exact timeframe of how long it'll take to secure a renter. We rely on the hiring patterns of the local facilities in order to deliver you with leads, and you and your travelers negotiate and secure a booking directly together. We track and measure our market activity, which can be reviewed under our Stats page, in order for you, as a landlord, to determine the viability of your location. 
  
  It looks like our team has already assisted you with your account internally. Please do not hesitate to reach out to our Support line if you have any additional questions.
  
  Happy Renting,
  
  Furnished Finder.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After paying the $99 yearly fee I see it was a scam and identity fishing.

  

  Business response

  08/11/2022

  Good morning,

  
  Furnished Finder partners with some of the largest fraud prevention platforms in order to build a safe marketplace for our users and prevent online housing scams. TransUnion directly handles the verification process our landlords go through and we do not store any of the information that you provide throughout the completion of your verification. (See our T&C for more information).

  
  We noticed our ****************** has assisted you throughout your verification process, and reimbursed your membership fee, as TransUnion was unable to verify you successfully. If you have any questions about our services or our initiatives to prevent online housing fraud, please reach out to our team at **************.
  

   

  Have a great day!

• Initial Complaint

  07/31/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I signed up with Furnished Finder and paid $99 on June 16, 2022. I was assured there were many leads and requests in my immediate area and that I would have no trouble finding a tenant. (I also had the home listed on other platforms with inquiries coming in frequently). I never read any request on the website that lined up with what our property offered as far as size, price, etc. I never got any leads at ALL. In fact some of the requests on the website seemed a bit canned and suspect as to authenticity. I did change the date of availability after I booked some time from other platforms but still, during this process not once did I get any leads despite how reassuring the salesperson had been. I requested a refund when I finally accepted that no one was ever going to want a house like mine based on the requests published on the website. I was told that was not possible. I asked the request be escalated and was still denied. Then I read all the numerous complaints very similar to mine. Iam just one of many this has happened to. This company is a scam and they don't tell the truth when. They tell you what you want to hear but they don't deliver and then say they dont refund blah blah blah. I just want my $99 refunded. I will also be contacting my bank on the next available business day to dispute the charge. I paid for a service/product and did not receive it.

  

  Business response

  08/02/2022

  Good Afternoon,
  
  Furnished Finder specializes in mid-term rentals (over 30+ days) and many of our travelers look for stays at larger properties as well. Demand, unit size and length of stay rely on hiring patterns of your local facilities, which tend to vary on a day-to-day basis. Upon further review of your account, it looks like we have delivered a handful of potential travelers that are looking for stays that would be a match for your property type, but your property was marked as not available for their inquired dates, which categorized them as "Unmatched" leads. 

  We have removed your account from our system and provided you a one-time courtesy refund, next time, we invite you to check your Tenant Leads and connect with them directly.
  
  Happy Renting!

  Furnished Finder.

  Customer response

  08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband’s phone number has been listed as a contact for a property in Furnish Finder which is a site for traveling nurses to find a place to live while working at the local hospital. The location of our home is also on the site although the photos are not our property. We keep getting texts asking if property is available. I called Furnish Finder. I gave them the phone number but she said there wasn’t anything she could do. We just wanted phone number taken off. Its misleading for nurses looking for a place to live.

  

  Business response

  08/01/2022

  Good afternoon,

   

  Our QA team is attempting to contact the user in order to proceed with the removal of the phone number. Please connect with our team at (661) 489-5907.

   

  Have a great day!

  Customer response

  08/09/2022

  I filed a complaint with BBB ID # ********. I want to say the issue has been resolved. We continued to have contact with each other until it was resolved. I was very pleased as to how it was handled. ***** *

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The sales person told me there were 200 leads in my area for only 11 listings, making me confident that I could find a match. However when I signed up, there was only one lead, and the customer service rep told me it averaged 3 per month (that one lead, also, was VERY freaked out I had her number, and did NOT like being contacted). I requested a refund within 24 hours, and they balked, as they had "provided me with a lead already". So I'm out all my money. DO NOT work with this company, they will lie. I have never left a review before for any company, as I am typically very non-confrontational. However I'd like to **** fellow landlords about this company.

  

  Business response

  07/12/2022

  Good morning,

   

  Since we are not a booking platform, we are unable to give you an exact timeframe of how long it'll take to secure a renter. We rely on the hiring patterns of the local facilities in order to deliver you with leads, and you and your travelers negotiate and secure a booking directly together. We track and measure our market activity, which can be reviewed under our Stats page, in order for you, as a landlord, to determine the viability of your location. 

  Our travelers are also given the option to choose their preferred contact method, whether is to provide their phone number/email or to be contacted only via Furnished Finder. We count on their preferences to provide our landlords with this information. 

  It looks like our team has already assisted you with your account internally. Please do not hesitate to reach out to our Support line if you have any additional questions.

   

  Happy Renting,

   

  Furnished Finder.

   

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by the company about listing my property. I was very exact in the fact that I am not interested in having a tenant less than six months. I could not have been more clear about that fact. I was aware that most stays are for 3 months or less, so that is why I wanted to be very clear about my minimum-6-month-lease requirement. I purchased the evening of July 7th and it was immediately clear that I had been mislead. ZERO people were asking for 6 month stays. Is this something that I could have verified before paying the $99, NO because you can not look at the inquires until you pay the $99. Had I been able to see that I would have never paid the money. Why on earth would I pay for a service that is not going to provide me the service I am looking for? It is now the morning of July 8th, I submitted a ticket because there isn't a direct number to billing. I also called the company to be told that "they do allow refunds except once you list your property you can not have a refund" Which just means no refunds because like I stated earlier, you can not see what people are looking for without listing your property. So the customer is then trapped because you can not see what people are looking for until you pay, but once you see that there is no one looking for minimum 6 month stays you no longer can receive a refund because you listed your property. I can not directly speak to billing directly and have to trust and rely that the customer service personal I spoke to is submitting my full request which is impossible because you don't get an email to see what they wrote to billing. These are terrible business practices and can't believe that I need to fill out a BBB report for something that could have easily been resolved if the company was transparent. The pictures attached will show that you are not able to see what people are looking for until you pay. This means you must rely on the word of the person handling the account.

  

  Business response

  07/12/2022

  Good Morning,

   

  Furnished Finder specialized in mid-term rentals (over 30+ days) and many of our travelers look for stays of 6+ months as well. Demand and length of stay rely on hiring patterns of your local facilities, which tend to vary on a day-to-day basis. Upon further review of your account, it looks like we have delivered a handful of potential travelers that are looking for stays of 5+ months, aside from the 20+ potential travelers that are looking for housing in your market. Our company has delivered on our service, and as per stated in our T&C we are unable to ***** a refund at this time. 

   

  Our team has also been able to assist you as of yesterday, with the internal inquiries submitted. 

   

  For further assistance please reach out directly to our ****************** at **************.

   

  Happy Renting!

  Furnished Finder.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The site I believe is a front for collecting personal information and scamming potential hosts. I signed up and provided the necessary information about my property and personal information and copies of ID to get verified. They notified me that I passed verification but there was a separate automated verification for the property. This is where the scam is. They have all your information and the verification is all bogus questions to verify my identify. I answered properly and was denied 3 times. I attempted the support and they replied saying I was refunded because once you fail there is no way to verify again. Had I not left browser open this message would have never been seen since additional attempts to log in has deleted my listing completely. These listings take a very long time to complete. I did receive a refund but the company got what they wanted which was all my personal information and a copy of my ID. I am fearful my identify could be in jeopardy from them.

  

  Business response

  07/12/2022

  Good morning *****,

  Furnished Finder partners with some of the largest fraud prevention platforms in order to build a safe marketplace for our users and prevent online housing scams. TransUnion directly handles the verification process our landlords go through and we do not store any of the information that you provide throughout the completion of your verification. (See our T&C for more information).

  We noticed you completed your verification successfully with the support of our ******************* If you have any questions about our services or our initiatives to prevent online housing fraud, please reach out to our team at **************.

   

   

  Customer response

  07/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩