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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 407 total complaints in the last 3 years.
  • 188 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EASTERN ACCOUNT SYSTEM. I do not have a contract with Eastern Account System, they did not provide me with the original contract as requested

    Customer Answer

    Date: 06/11/2024

    I contacted Eastern Account Systems on 6/11/24 and multiple times before then in reference to this complaint.

    I did not retain the name of the employee I spoke to or the other employees I’ve spoken to in the past.

    Business Response

    Date: 06/12/2024

    Your contact is with the original creditor not Eastern. Eastern Account System has ceased call communications and collection efforts. Please followup with the original creditor directly.    Thank you

    Customer Answer

    Date: 06/12/2024


    Complaint: ********

    I am rejecting this response because:

    I do not have a contract with Eastern Account Systems and Eastern Account Systems failed to furnish a contract upon request. 

    I demand you remove this account from my credit report.


    Sincerely,

    ******* *******

    Business Response

    Date: 06/12/2024

    You do not have a contract with Eastern. Your contact is with the original creditor, please follow up with them directly.

    Customer Answer

    Date: 06/12/2024


    Complaint: ********

    I am rejecting this response because:

    This is exactly what this complaint is pertaining to. 

    I have no contract with Eastern Account Systems, they have no right to add items to my credit report. 

    I demand they remove all items in relation to them off of my credit report with all three credit bureaus immediately.


    Sincerely,

    ******* *******

  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I try to remove this account from my credit report because it is affecting me for the application of a mortgage and as an act of goodwill they could remove, I never received a letter informing me of the validity of my account I only found out about it when it was already on my credit report and I called and paid it. Thank you

    Business Response

    Date: 06/10/2024

    We have made an exception and have requested that the account be deleted. Letters were sent to the same address listed.  Please allow time for the bureaus to update your report. Best wishes on your new home.

    Customer Answer

    Date: 06/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********* *********

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not responsible for the debt with Eastern Account System. I do not have a contract with Eastern Account System. They did not provide me with the original contract as requested.

    Business Response

    Date: 06/06/2024

    Due to the nature of the bills To accurately locate the account in question and to protect your privacy and for security purposes additional information is required. Verification of your date of birth and/or last four of your ssn is needed.  If you can provide the EAS account number and amount reporting; that would help also.  Please contact me - ***********************************. 

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EASTERN ACCOUNT SYSTEM, ** **** **** ***** *** S**** ***** ** ***** To Whom It May Concern, I am writing to formally dispute the debt recently listed under my name in a credit report I received. Following a thorough review, I strongly contest the validity of this debt. Pursuant to the Fair Debt Collection Practices Act (FDCPA), I am exercising my right to request specific information from your company to validate the legitimacy of this claim. In accordance with my rights under the FDCPA, I request the following information from your company: *Copies of the original contract demonstrating my obligation to pay the alleged debt. *The name of the original creditor associated with this debt. *Proof of your licensing in my state, including the license number. *Any and all transactions related to this alleged debt, including documents bearing my complete name and signature. Please be advised that failure to provide all requested information will be interpreted as a directive to cease all collection efforts on this alleged debt immediately, as mandated by the Fair Debt Collection Practices Act (15 USC 1692c(c)). I anticipate your prompt attention to this matter and request an urgent response from your company upon receipt of this letter. Failure to comply with this request or continued collection activities without providing proper validation will leave me with no option but to exercise my rights under the FDCPA, including pursuing legal actions to protect my rights. I kindly request your immediate attention to this matter and appreciate your cooperation in resolving this dispute. Truly, ******* ****** ****

    Business Response

    Date: 06/04/2024

    Eastern Account System takes great pride in our approach, the way we communicate and maintaining compliancy.
    Eastern Account System is a third party collection agency that works on our client’s behalf. ******* placed the account in collections in December 2023 for service provided through June 2023 @ the address: *** ******* ** *** ***  **** **** ***** **. The total balance owed is $87.42. This account was placed with another agency prior to Eastern Account System.  Eastern Account System did send notices allowing time to dispute, pay or validate the debt prior to credit reporting to you. . At no time was the correspondence returned as undeliverable. Additional notices and calls were placed. A representative spoke to you on 3/15/24.   You stated you would be paying this and asked for a bill. Validation was sent to you on 3/18/2024.
    Other than disputes made directly to the bureaus, we have never heard from you since. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************  The account will update to a disputed paid in full zero balance on the credit reports, upon completion of payment.

  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m not liable for this debt with Eastern Account Systems. I do not have a contract with the collection agency attempting to collect a debt. They did not provide me with the original contract as requested.

    Customer Answer

    Date: 06/06/2024

    I contacted eastern account systems on May 17, 2024. i do not know the representative’s name that I spoke to. 

    Business Response

    Date: 06/07/2024

    Your contact is with the original creditor not Eastern.  Validation of the debt you owe was mailed to you.  Thank you

  • Initial Complaint

    Date:05/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously requested a validation of debt and Eastern Account System of Connecticut, Inc. didn't provide my request. There has been no authorization given to Eastern Account System of Connecticut, In, no contractual agreement has been made, and no knowledge of any account with them exists on my part. I demand immediate deletion from all three credit reporting agencies. Also, present a valid ******* State License demonstrating your legal obligation to collect within my state.

    Business Response

    Date: 05/28/2024

    A license is not required for the state of **.  

    A complaint was filed to the ****; we promptly responded.

    The response provided to you: Eastern Account System takes great pride in our approach, the way we communicate and maintaining compliancy.
    Eastern Account System is a third party collection agency that works on our client’s behalf. *** placed the account in collections in December 2018 for service provided through September 2018.  The total balance owed is $155.69. Eastern Account System did send notices allowing time to dispute, pay or validate the debt prior to credit reporting to the same address listed here in this complaint. At no time was the correspondence returned as undeliverable. Additional notices and calls were placed which remain unsuccessful.  
    Eastern. Other than disputes made directly to the bureaus, we have never heard from you.  Your contract is with the original creditor, not Eastern.
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************  The account will update to a disputed paid in full zero balance on the credit reports, upon completion of payment. 

  • Initial Complaint

    Date:05/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this alleged debt with Eastern Account System. I do not have and never have had a contract with EAS. They have never provided me with the original contract as requested multiple times.

    Customer Answer

    Date: 05/24/2024

    To Whom It May Concern,

    Attached are the first two letter I have sent EAS  in attempts to bring resolution.    I have no signed contract with EAS nor any business or personal relationship with this company.   

    Business Response

    Date: 05/28/2024

    You filed several **** complaints, we responded to each one. Validation of the debt was mailed to you and you were advised that your contract is with the original creditor; not Eastern Account System.  The response provided to you through ****: Eastern Account System is a third party collection agency that works on our client’s behalf. We do not own or purchase any debt.***** placed the account in collections in March 2021; for service provided through May 2020. Eastern Account System did send notices allowing time to dispute, pay or validate the debt prior to credit reporting to the same address listed in this complaint. Validation of the debt has been mailed to you more than once, as recent as 4/16/2024.
    Additional notices and calls were placed as well which remain unsuccessful.  
    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

    Customer Answer

    Date: 05/29/2024


    Complaint: ********

    Eastern Account Systems has failed to do what it is legally mandated to do by the ***** and ****. As stated in their response to the complaint, Eastern Account System( EAS)  does not own this alleged debt nor do they buy debt. EAS has failed to provide  all requested documentation proving they have legally authorized to collect this alleged debt, including a copy of the signed agreement that created the original alleged debt and a copy of the agreement between EAS and the original creditor that authorizes collection.  

    Additionally, EAS has violated the ***** recently by calling me at least 5 times in the pass two weeks from two different phone numbers  after being told verbally and in writing that they do not have permission to call.  There also is no notation in my credit report showing that this account is in dispute which is another violation of *****.  

    Sincerely,

    ***** ******

    Business Response

    Date: 05/29/2024

    Validation of the debt owed was mailed to you more than once. You were called on 5/13/24; you hung up on the representative and again on 5/20; no response. You have not been called since, we have ceased all communications. This account was handled appropriately and we maintained compliance throughout.

    Customer Answer

    Date: 05/29/2024


    Complaint: ********

    EAS should not have made any of these recent phone calls. In one of the letters sent to you over the past few years, you were instructed not to call and only communicate in writing.  All of those phone calls are violations of the ***** and the ****. 

    Referring to the call that was ended on 5/13. Your representative did not immediately identify where they were calling from until I asked. In accordance with *****, a debt collector must identify themselves immediately upon contact. EAS violated the ***** by failing to do this.  


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to 18 USC 8, I owe no debt. This company is violating my consumer right to privacy pursuant to 15 USC 1681b 2. Company has also NO permission to report ANYTHING using my info pursuant to 15 USC 1681 4.

    Business Response

    Date: 05/28/2024

    Your permission is not required to report a debt you owe.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been receiving harassing phone calls from this credit agency since last fall on behalf of ********. I've since disconnected my services as ******** assures me that I have no outstanding balance. I have information from ******** that eastern account system will not accept, that I owe nothing. I refuse to pay a bill I do not owe, however I don't want my credit jeopardized by $84. The case number provided by ******** is ***********. The 3 accounts that they have under my name all have $0 balance with proof billing statement and dates are as follows. August 25, 2023 #********** Sept. 8, 2023. #********** May 16 2024 #********** I don't understand why the 2 companies can't communicate. I'm just trying to clear this from my credit and stop the insanity of these harassing phone calls.

    Business Response

    Date: 05/23/2024

    The original creditor recalled the account and we have requested the account be removed from the credit bureau reports. Please allow time for the bureaus to update.

    Customer Answer

    Date: 05/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Much appreciated for your time,

    ******** ****

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ***** ************** I do not have a contract with Eastern Account System, they do not provide original contract as I requested.

    Business Response

    Date: 05/14/2024

    Prior to this complaint, we have never heard from you.
    Eastern Account System is a third-party collection agency that works on our client’s behalf. We do not own or purchase any debt. Your contract is with the original creditor, not Eastern. Eastern Account System did send notices allowing time to dispute, pay or validate the debt prior to credit reporting. At no time was the correspondence returned as undeliverable. We do have several different payment options, you can pay over the phone (###-###-####), online at our website or mailing in the payment. If you opt to pay online the website is ***********************

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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