ComplaintsforTown Fair Tire Centers, Inc.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In November 2020 I replaced my genuine ***** tires and rims. Shortly after I did so I realized I should not have changed the tires because they were still good with much tread on them (Plus they legitimately would drive 100 miles on a flat with no issues or rim damage) but I had not been educated about it at that time. And when my original ***** tires were still on the car I never got stuck on snow or ice which I have several times since replacing the tires/rims. Furthermore, your sales people never suggested that I get a better quality tire living in *** ******* when we have snow and ice every year!! I found that out the hard way because my car started getting stuck on ice and snow when that had not ever happened with my ***** tires. On top of it I know that my tires were most likely sold to a used tire place and they made money off of me!! So now it’s not even two years since I had these new tires and rims put on and Townfair will not even give me any credit whatsoever!! All of my tires with the exception of one have no tread and they’re not even two years old yet! I find this completely unacceptable and I either want my original ***** tires back or to tell me where they were sold so I can go buy them from that vendor or get similar ones. Townfair quoted me approximately $1200 to get four new decent tires! I don’t have that kind of money and why would I pay that after what they’ve done to me? Or even use them again? Alternatively, I would like to get a good credit towards new tires that are appropriate for *** ******* weather. I did go into Townfair in ******** *********** where the work was done and the purchase made in November 2020 but they said they would not give me any credit whatsoever and I think that is terrible and I’ve been ripped off. Thank you.

  

  Business response

  08/31/2022

  To Whom It May Concern;
  

  We sincerely apologize for the issue Ms. ******* is having with the tires on her vehicle. This is the first this office is hearing of Ms. ********* issue. The tires she purchased with her wheel package were our economy tires. We do offer a 30 day test drive on the tires will normally extend it out to 90 days had she informed us there was an issue. Unfortunately with it being almost 2 years since we installed the wheels and tires we would not have any of her old tires or wheels. We can offer a buy back on the tires. If she has less than 10k miles on the tires we will give 100% credit on what she paid for the tires themselves (about $65.00 per tire).  If she has over 10k miles on the tires we would pro rate the tires for her based on a 40k mile life expectancy and half of her usage as a courtesy. So if she drove 20k milease we would look at it as if she drove 10k miles and and give her a 75% credit instead of a 50% credit. She would be able to put the credit towards the tires of her choice. Please have Ms. ******* contact me at ************** *** *** to arrange the credit in store.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer response

  09/16/2022

  Please be advised that a representative of Town fair tire contacted me and we came to an agreement. 

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went into the **** ******** Store for a tire rotation. I was told that i would need to make an appointment for the next day, which I did. I came in exactly the time of the appointment, and they told me that i would have to wait 3 hours. The manager was a fool. He told me that I should have gone to, other Town Fair Tire stores. I contacted management and was contacted by Rich A****. I tried to contact him in vain, then he sent me an email that he would send me a check for $50.00 for my time. I never received the check or heard back from him again. absolutely terrible customer service. I asked if they could give me an alignment and the $50.00. The appointment was in the middle of the day, and I cancelled other things to be there. I never heard back from Rich A****, after he originally sent me an email apologizing and said he would send me a check. Absolutely terrible customer service from the top down.

  

  Business response

  08/31/2022

  To Whom It May Concern;

  We have been in touch with Mr. *****. His refunds both $25.00 and $50.00 have been mailed out to his address. We have also aligned the vehicle for him at no charge and we are rechecking the alignment in anothe store at no charge.

   

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 20, 2022, I took my car to Town Fair Tire for 2 tires and a 4-wheel alignment. When I got home, I noticed that 3 lug nut caps were missing. I made an appointment to have them put back on my car. When I got there, I told the person waiting on me why I made the appointment and showed him the missing lug nut caps. Another person came over and wanted me to show him. After showing him, he said that they were not responsible and refused to put the caps on my car. If there was a problem putting them on, why didn't that just give them to me. I would have had someone else put them on. How do I get my lug nut caps back from them?

  

  Business response

  08/15/2022

  To Whom It May Concern;
  

  We sincerely apologize for the issue and inconvenience Mr. *********** has experienced. This is the first this office i hearing of this issue. It is unclear if the chicle is missing the plastic caps that inbtergrate into the hubcap or if the lugs are missing the faux chrome caps that are welded on and have a tendency com off after they swell. In either case we will gladly cover their replacement. We will send Mr. *********** $50.00 to cover the caps and the gas to get them. We will send the refund to the address provided by the BBB.

   

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer response

  08/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

   

   

• Initial Complaint

  06/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to town fair tires in ********** ** to get my 4 tires replace i pay like 580.00 or more they told me the alignment was in cluded there first problem i had town fair tires in ********** ** told they did the alignment it was a lie i had to make another appointment to get my car the alignment fir the second time the car is still dont have the alignment write is the same way i had it now since day 1 i been having problem we the 4 tires town fair tire put in my car the tires are not holding air i took the car for that problem they told me it was fix for the second time did a appointment took my car they told me it was fix im still having problems we the tires i keep waisting money putting air to my tires if the tires are brand new why there not holding the air the onlything im asking for is for town fair tires to return my money i will go some where else and buy the new tires i want all my refund back plus now my car has a bad noise on the right side i didn't have this problem before this people are not professional the onlything i want is my money back and for town fair tires pay for this all mess i have we my car my bame is ****** ****** my phone number is ************ that picture is from the tire today june 26 2022 at10:00 am if i went the 25 to get the tires fix why i have the same problem i want my refund im done we this people thank you very much and here is the receipt of what i pay for the tires plus for the air coming of the tires my tires are damage to

  

  Business response

  06/29/2022

  To Whom It May Concern;

  We sincerely apologize for the Mr. ******** inconvenience and the overall experience. We have been in contact with Mr. ******. we have since changed his tires on 6/29/22 and realigned the vehicle. We are also refunding him for the additional expenses associated with this service Mr. ****** incurred in the amount of $125.00. The check will be cut on thursday 6/30/22 and mailf on Friday 7/1/22. As far as we know the issue has been resolved.

   

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer response

  06/30/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Thats not enough 125.00 i went tru alot we the town fair tire in ********** ** plus my car has a noise uder the car muffler hitting the metal my car didn't have this problem plus a noise in the passenger side rotors im just gonna take town fair tire to court cose 125.00 not gonna cover everything my gas that is expensive plus all the money i waisted im gonna take this to court 

   

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 13, 20022, I went to purchase 4 tires for my 2019 ******** **** (current miles at the time 26380). However, the type needed had to be order and would be available the next day. Tires were ordered and an appointment was made for the next morning. An offer was made to check and inflate exiting tires on car which was excepted. During this check, a large piece of equipment fell on the hood of my car. The manager was informed and requested an estimate for repair. the estimate was submitted on March 15. the estimate was submitted in person and was assured the matter would be resolved quickly. At the time I had a second car available when the ******** **** was in repair. This car is now not available. So i have to request a two day rental car additionally. Called the local store twice with no result or returned updates.

  

  Business response

  06/20/2022

  To Whom It May Concern;
  We sincerely apologize for the issue Ms. ********** had with her vehicle and the store. This is the first first this office is hearing of this issue. I reachedout to thes tore and they will gladly cover the repair along with the rental as needed. Please have Ms. ********* contact either the store or myself at ###-###-#### to arrange the paymnet for the repairs and the rental.

   

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got 4 brand new tires in November 2021. I have had them for only 5 months. We always thought the tire looked funny but town fair said they were fine. A couple days ago we noticed a huge bubble bulge in the tire. I called town fair and they told me I don’t have a warranty and I would have to buy another tire. I spent about 1000 dollars on tires 5 months later I had to spend another 230 dollars for another tire. I tried to call cooperate multiple times but I can’t seem to ever speak to someone directly. I am very disappointed.

  

  Business response

  05/17/2022

  To Whom It May Concern;

  This is the first this office is hearing of Ms.********* issue. We sincerely apologize for the issue she had with the tire. We will gladly offer some the coverage on the tire. However i have been unable to olocate the original invoice. All I have been able to find is new invoice from last month. That is also what is attached from the BBB. Please have Ms. ******* contact me at ###-###-#### so I can find teh invoice and work a credit refund for her since she has already replaced the tire.

  Sincerely,

  Rich A**** 

  Town Fair Tire 

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a set of tires for my 2016 *** ****** a year ago. When I got it service the dealership advised me about my front right tire having internal damage and advise me It was still under warranty. So I bring it to townfair tire to be replaced. When I drop it off there they told me I qualify for a new tire then later on I was called to pick up my vehicle. When I got there I was told my tire was repaired. When I got their I asked how was it repaired if I had internal damage. I was told they plug a hole and seal a beam. When I brought it back to the dealer the next day I was told the damage is still there. So I brought the car back to town fair tire. I told them exactly what the technician said about the belt shifting and I was told it might be a bent rim and they will check it. Then I received a call about not having warranty for the tire. If I didn’t have warranty why was I told the tire will be replace and why did they try to replace it and why did I have to come back twice to be told I wasn’t under warranty

  

  Business response

  04/07/2022

  To Whom It May Concern;

  This is the first this office is hearing of Mr. ***** issue. It is unclear why the tire was out of round. The tire was covered for 40k miles for wear based on usage and defect are covered pro rata for the life of the tire. With that said Mr. *** has driven at least 22k miles on 2 tires and even more on the older 2. This would have given Mr, *** about a 45% credit per tire. The store did issue a credit of 40% or $50.04. At this point as a one time courtesy I will gladly refund the remainder of the tire itself ($83.00). We will send a check to the address submitted to the BBB.

   

  Sincerely,

  Rich A**** 

  Town Fair Tire

   

   

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To BBB, I ***** ***** made a visit to Town Fair Town *** **** *** ** ***** ** ***** on January 24, 2022 to purchase 4 new tires for my 2006 ******* ****** with mileage of 183336. The cost of the total transaction was 558.98. I noticed the defects in both front end tires on how worn-out the inside tire treads were and immediately contacted Town Fair tire to inform them I was sold used tires and was very upset and dissatisfied that I was sold used tires. Unfortunately the conversation over the phone got aggressive as soon as tire rode was mentioned in our conversation. I really took offense to that, because I felt they immediately was blaming my car for the defects of the tire because the age of my car. My phone conversation was with one of the managers I don't recall his name. But as stated, wasn't happy with the phone conversation. I brought my vehicle back March 4, 2022 at 8AM with the return mileage of 184226. I directed two customers service managers to look at the tires in question both looked at me and said those are band new tires. I took offense and felt I was discriminated based on the age of my vehicle with out really looking into the matter that I got sold faulty tires. I have examples of the faulty tires which I driven 860 mileage to the return date March 4, 2022. I informed both managers that it no way a car can wear out tire treads like that with just 860 miles with a tire alignment it's not possible. I requested for all four tires to be replaced due to the fact I was sold used front tires from the start, but they only replaced the two front tires. I'm really upset and displeased with the customer service at that location. I will never shop there again and won't recommend anyone I know to do so. They sold me used tires and that so dishonest!!!

  

  Business response

  03/23/2022

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ***** is having with the tires and the store. This the first this office is hearing of Mr. *****'s issue. It is unclear what happened with the tires. We agree that on average an alignment takes about 1,000 miles normally to wear tires. However in extreme cases we have seen alignments so severely out that it wore out the tires the same day they were installed. With that said either way the store should have replaced the tires. It sound like 2 were changed and we will gladly replace the other 2 for Mr. *****. Please have him contcat me at ************** *** *** to arrange the swap.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my truck to town fair tire in ******** ri for an alignment and when i went to pick my truck back up the break line was broke and there was break fluid all under my truck the employee tried saying it was already like that which is impossible because its my main breaks and i wouldnt of made it to the store like that and everytime i get out of my truck i always check for leaking fluid and there was non when i first brought my truck there but town fair tire refuses to fix it and so does cooperate i have been treated unfairly and also they did the alignment and didn't tell me the the stabilizer bushing was bad they never wrote it down and their suppose to write everything's that bad on the truck down on paper

  

  Business response

  01/31/2022

  To Whom It May Concern;

  We sincerealy apologize fo rteh issue Mr. ****** is having with his vehicle. The brake line of Mr. ******** vehicle had entirely let go which would have had nothing to do with the work we performed.. At this point Mr. ****** has already repaired the vehicle himself. The store should have offered to cover transportation adn diagnosis. If there was any cost for the transportation we will gladly reimburse him for it. They should have also offerd to apay and have a mechanic diagnose the vehicle. Since this was not doem we will refund Mr. ****** for the cost of the diagnosis we would have covered which is $150.00. We will send a check for the value of the diagnosis to the address supplied to the BBB. If there was transportation costs pleae have Mr. ****** contact me ** ************** *** *** to arrange the reimbursement.

  
  Sincerely,

  Rich A**** 

  Town Fair Tire

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had an appointment with Town Fair Tire in ********* ************* at 5pm on 1/5/2022 to fix a nail in the tire in my less than 2 year old 2021 ***** ***********. Waited an hour for them to say they are sorry but they snapped a lug nut off and that if I bring it to the dealership to get it fixed TFT will reimburse but there wouldn't be a charge for the "nail fix". I asked for them to put it in writing on the slip...since the one they handed(along with the snapped lugnut) didn't state anything about it. The employee seemed annoyed at the request and wrote it in pen on the printed out slip. They didn't even warn me that it wasnt safe to drive and that i needed fix it asap...I had to look that up myself after I left. I want not only FULL reimbursement for the damage but I want and I'm fully entitled to compensation of the time I'm missing for work, aggravation this has caused, the wear and tear this damage has done to vehicle, and the rental car i'm going to need while i wait to get MY CAR serviced.

  

  Business response

  01/07/2022

  To Whom It May Concern;

  We sincerely apologize for teh issue Ms. ******* is having with her vehicle and her inconvenience. This is the first this office is hear of Ms. ********* issue. As the store stated we will gladly cover the repair. It is perfectly safe to drive a vehicle missing the one stud though it shouldn't be left like that forever. We would never let a vehicle drive out in an unsafe condition. With said as promised we will gladly either reimburse or pay directly for the repair. We will also send a check for $100.00 as a courtesy for the aggravation. Please have Ms. ******* contact me ** ************** *** *** to arrange the refund and covering the repair.

   

  Sincerely,

  Rich A****

  Town Fair Tire

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩