Complaints

This profile includes complaints for Town Fair Tire Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Town Fair Tire Centers, Inc.

  460 Coe Ave East Haven, CT 06512-3836

  
• 

  Town Fair Tire Centers, Inc.

  1736 Boston Rd Springfield, MA 01129-1175

• 

  Town Fair Tire Centers, Inc.

  286 E Main St Westfield, MA 01085-3310

• 

  Town Fair Tire Centers, Inc.

  875 Merriam Ave Leominster, MA 01453-1236

• 

  Town Fair Tire Centers, Inc.

  376 Boston Tpke Shrewsbury, MA 01545-3850

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I purchased a new tire from Town Fair Tine, **** ****** ***** ********* ** on 4/10/23 2. On 6/2/23 the tire failed wile driving the highway. There was No road hazard or any issues with the tire till that moment. 3. On 6/2/23 the tire instantly went flat for no reason wile driving. I managed to get the car to the breakdown lane. The Low tire pressure was not on. The tire appeared to come apart. The tire tread came apart and the tire immediately went flat. 4. On 6/2/23 I stopped at the first Tire Fair on my route. The person I spoke to agreed ordered the tire to be installed the following day. 5. On 6/3/23 I returned to have the tire installed but was told by another Rep that I would have to pay $269.07 to replace the tire because I did not have the road Hazard insurance. I again explained it was Not a road hazard issue. The rep's reply was " so you say". I had no choice so I paid the invoice. 6. There also is some body damage to the inside of the wheel well caused when the tire delaminated. I understand what a Road Hazzard is. I previously had Town Fair replace the tire that I believe was defective at my cost because I hit a pothole. This tire was one of a set of 4 I had purchased from Town Fair. I believe this is a defective tire and should be replaced at No cost to me.

  

  Business Response

  Date: 06/07/2023

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ****** had with the tire and any inconvenience this has caused him. This is the first this office is hearing of his issue. Form the pitures thit is very difficult to tell whether the damage was frim a road hazard or tire defect. With how new the tire was the store should have offered some form of concession. Even under the workmanship warranty the tire would be covered prorata per the manufacturer's warranty and he would still have to pay for the labor. However given the age of the tire the store should have just taken care of it. With that said as a one tme courtesy we will refund the entire invoice for the 1 tire. We will mail the refund to address provided to the BBB.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer Answer

  Date: 06/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/19/2023

  To Whom It May Concern;
  

  The check in the amount of $355.32 was mailed to the address provided to the BBB as promised. We missed the earlier week's check run and the check mailed on 6/15. Mr. ****** should see the refund in his mailbox shortly.
  

  Sincerely,

  Rich A****
  

  Town Fair Tire 

  Customer Answer

  Date: 06/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a set of rims into town, fair tire in ******* ************* to have them balanced before bringing them in I called and spoke to someone and asked if that size wheel that I had that needed to be balanced could be balanced without any issue they have for me yes they could balance that size wheel and bring it in. I dropped them off. They called me about an hour later and told me that they will be ready to pick up so I went and picked him up and upon getting them to my truck I noticed damages to both of the rims. I spoke to the sales representative that took the rims from me and asked to show him the damages on the rims. He immediately got defensive and said that those there’s no way that they could’ve done that and that the damage looked old. I told them that these damages were not here before I dropped them off and asked how that this could’ve happened when I called beforehand to be sure that they could balance this size wheel without any problems, and I was told yes I also said that when you guys sell wheels like this, I’m pretty sure that you take good care of them that so they would not be damaged upon installation, I told them that I am a frequent customer of this establishment and I don’t appreciate how I’m being treated. When I have a discrepancy he again was defensive and said that there’s no way that they could have done that and when I ask for a manager, he told me t* ** * ****** ** ** *** *** * **** **** ***. I asked for his manager again. He told me the managers name and refused to give me his name, and again told me ** ** * ****** ***** ****** **** ** **, I went and got the manager Doug and explain the same problem to him and he informed me that I would need to call the corporate office in *********** and he took a picture of the damage. I asked him what we will do about the sales representative, that just told me ** ** * ******* and I also asked for the techs name that worked on wheels which you refuse to give me the name and said leave.

  

  Business Response

  Date: 05/23/2023

  To Whom It May Concern;

  We sincerely apologize for the issue Mr ****** had with the store and the wheels. We have since been in contact with Mr ******. The wheels in question are on order and will be at our other local store within a few days to exchange for him. We have also addressed this issue with the store and the associate in question. His behavior will not be an issue going forward.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer Answer

  Date: 05/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** *** ******** ********** *********** I went in to the Towns Fair Tires shop in ********** ** to get a tire change the other day, I told person working at the desk I didn’t want an alignment, because I already got one earlier this year, and that I had ***, so that got me some kind of discount. They said, don't worry about the *** discount, we already had one on file. With that in mind, I was pretty upset after the tires were finished that there was no *** discount, but more so that I had been charged for an alignment. I’m a college student and money is pretty tight for me, so this extra strain on my wallet has put me in a bind. (The alignment was 124.00 dollars) I went to reach out to customer service and submit a complaint on their website, but after looking at their HTML, their submit button on their page doesn't even link to an actual way to submit my complaint. The invoice number ********** My mother set up the appointment; therefore the name is under ***** *******. To reiterate, no one authorized this alignment and, at least on the invoice, my *** discount does not appear to have been applied. I looked around online, and it it is possible that there is not an applicable *** discount; but my main concern is the alignment. Thanks, **** ******

  

  Business Response

  Date: 06/02/2023

  To Whom It May Concern;
  
  We sincerely apologize for the confusion and poor response in store. This is the first this office is hearing of Mr. ********* issue. The *** discount is taken directly off of the tires or wheels and there will not be a line item for it.The *** discount is 5% off of the regular advertised wheel or tire price. Unfortunately it does not discount any other products or services. The tire price he was charged was $149.00 per tire and the regular price is $179.00. So the tire was discounted well beyond the 5% and may have included the discount. As for the alignment if Mr. ******* did not want the service the store should have honored his request. We will be sure to address this with the store and we will gladly refund him for the alignment which was $69.00 with purchase of tires as indicated on his invoice. The $124.00 is the list price. As an additional courtesy for the confusion we will also refund 5% off of the tires along with the alignment and round the refund up to $100.00. The refund will mail out next week to the address provided to the BBB.

  Sincerely,

  Rich A**** 

  Town Fair Tire

  Customer Answer

  Date: 06/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My step son bought tires from town fair tire a few months ago. Then about 3 weeks ago. He took the car in for a free tire rotation. On his way home the car was shaking horrifically, and his brakes were making loud noises. We took the car back to Town fair tire and asked them what they may have done. They drove it around the lot and said that it wasn't their fault. I took the car to my mechanic and explained to him what had happened, and his response was that Town Fair Tire employs younger unexperienced mechanics and that when the tires were put back on, he over torqued the wheels causing the rotors to bend and destroyed the calipers. I had to have the brakes and rotors and 2 front calipers replaced. The employee at Town Fair Tire said it wasn't their fault and that I couldn't prove that the damage was caused by them. Not a very professional response from them.

  

  Business Response

  Date: 06/02/2023

  To Whom It May Concern;

  
  We sincerely apologize for the issue Mr. ********** step son had with the store and they they handled the situation. This is the first this office is hearing of this issue. It is very difficult to say what could have happened. However we do not currently have any information to research this issue. Please have Mr. ******** contact me at ###-###-####. I would be more than happy to speak with him and work with him and his step son on the issue.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer Answer

  Date: 06/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible, rude and unprofessional service at Town Fair Tire.

  

  Business Response

  Date: 05/24/2023

  To Whom It May Concern;
  We sincerely apologize for the the issues Ms. ***** had with our store. This is the first this office is hearing of this issue. We tried reaching out to Ms. ***** at the phone number provided to the BBB and left a voice message. If she would like to call us back I can be reached at ###-###-#### and I will be mnore than happy to help.
  Sincerely,
  Rich A****
  Town Fair Tire

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2023 ********* ****** Had an appointment to purchase new tires and have them installed. Employee (later known to be the manager) told me he was adding a wheel alignment into the work. I asked if that was free, he said no, but I will get no warranty (on work or the tires) if I didn't get an alignment. I explained that I'd had one 2 months ago (when getting a service) and he told me it was too bad, either pay for an alignment or get no warranty at all. I've later been told (by their corporate office) that there is no requirement to purchase an alignment, if you can prove there has been one in the last 12 months. The manager at the ********* ****** is scamming customers, making them pay for a service that does not need to be done, threatening no warranty if they don't agree.

  

  Business Response

  Date: 05/04/2023

  To Whom It May Concern;

  We sincerely apologize for the issue Mr. ***** had with the store. This is the first this office is hearing of this issue. There is no such policy that customers are required to align their vehicle with us. As long as the tire maintenance and alignments are done in the proper increments it doesn't matter where the service is done. There also is no way for any employee to void warranties. The only thing that can void a mileage warranty is uneven and or rapid wear due to lack of maintenance. This has been addressed with the store and will not be an issue in store going forward.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had tires put on at town fair tire they over torqued the wheels screwed up the alignment told them about the problem that the wheel felt like the wheel was coming off called cause the lower arm control snapped they said they would cover it called back to give the information where it was and how much now there only willing to cover half won't return the calls to get payment then hang up lied about the rebate on the tires only receiving 50 instead of 200 lied about the price about the tires online called him a liar threw the pen at him in the store

  

  Business Response

  Date: 05/04/2023

  To Whom It May Concern;

  We sincerely apologize for the inconvenence Mr. ********* experienced with his vehicle. We have been in contcat with Mr, ********* and spoke with the mechanic he brought the vehicle to for service. The mechanic stated that the vehicle had worn out parts that were not caused by our service. However as a courtesy for missing the bad parts we paid the mechanic $250.00 as a courtesy with that we consider the matter closed. As for the rebate please have Mr. ********* contact me at ************* *** *** and we will honor the additional rebate.

  Sincerely,

  Rich A****

  Town Fair Tire

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 brand new tires from Town Fair Tire in *********** ** and paid extra money for each new tire for Road Hazard Insurance. They advertise "Don't you just hate when you get a flat tire? As a valued customer you are entitled to the Town Fair Tire Road Hazard Guarantee. In other words, we will repair your deflated or flat tire at no cost to you. If your tire cannot be repaired we will simply replace it, no exclusions. The Road Hazard Guarantee is only available for select tire models, but if you are covered you will be protected against: Run Flats Sidewall Punctures Glass Cuts Curb Damage Stone Damage Pot Holes Well, my tires were leaking air so I brought it in to be checked and they found a nail in one tire so they removed the nail and plugged the tire. Seeing I paid extra to insure each tire for road hazards I was led to believe there would be no cost. They gave me a bill for $13.00 saying I had to pay for the labor cost which I paid and left out of there an angry customer. I feel there should have been no cost to me and the insurance coverage should have covered the cost to remove the nail and plug the tire. $13.00 is a small amount of money but I should have not been charged anything. I am requesting Town Fair in *********** ** to give me back the money paid to fix this insured tire.

  

  Business Response

  Date: 04/05/2023

  To Whon It May Concern,

  We sincerely apologize for the confusion and Mr. ********* inconvenience in store. This is the first this off ice is hearing of Mr. ********* issue. The tire repair itself per our advertisement is completely free. Since we repair the tire internally we recommend that you rebalance the wheel and service the valve stem to start a new seal. The balancing normally ranges $14.95 to $22.95 per tire depending on the wheel diameter and the TPMS reconditioning or standard valve replacement is normally $7.95 per tire. As a courtesy for returning customers we discount both services down to $7.95. If the vehicle also needs a TPMS reset we normally charge $19.95 for that service it is discounted down to $4.95 for returning customers with the flat service. Though we recommend the additional services they are not mandatory and if you do not wish to have them done there is no charge. The troad hazard covers the tires if they cannot be repaired due to aroad hazard damage. That warranty covers the tire tire itself 100%. However it does not cover the balancing and/or the valve stem/TPMS service.This all should have been explained in store at the time of purchase and again when Mr. ******* returned for the repair. We will be sure to address this with the store and we will gladly refund Mr. ******* for the charge. We will send a check to the address provided to the BBB.

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer Answer

  Date: 04/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 04/17/2023

  never received a check in the mail per the agreed upon settlement - Still waiting for a refund from Town Fair Tire located in ************ ** - Case ID ******** We sincerely apologize for the confusion and Mr. ********* inconvenience in store. This is the first this off ice is hearing of Mr. ********* issue. The tire repair itself per our advertisement is completely free. Since we repair the tire internally we recommend that you rebalance the wheel and service the valve stem to start a new seal. The balancing normally ranges $14.95 to $22.95 per tire depending on the wheel diameter and the TPMS reconditioning or standard valve replacement is normally $7.95 per tire. As a courtesy for returning customers we discount both services down to $7.95. If the vehicle also needs a TPMS reset we normally charge $19.95 for that service it is discounted down to $4.95 for returning customers with the flat service. Though we recommend the additional services they are not mandatory and if you do not wish to have them done there is no charge. The troad hazard covers the tires if they cannot be repaired due to aroad hazard damage. That warranty covers the tire tire itself 100%. However it does not cover the balancing and/or the valve stem/TPMS service.This all should have been explained in store at the time of purchase and again when Mr. ******* returned for the repair. We will be sure to address this with the store and we will gladly refund Mr. ******* for the charge. We will send a check to the address provided to the BBB. Sincerely, Rich A****

  
  

  Desired Resolution / Outcome

  

  Business Response

  Date: 04/26/2023

  To Whom It May Concern;

   

  We apologize for the delay in the refund. Checks are run on Thursdays and the paperwork must be submitted by tuesday afternoon. The check for Mr. ******* mailed on 4/14/23 to address given to the BBB and should have the check by now.

  
  Sincerely,

  Rich A****

  Town Fair Tire

  Customer Answer

  Date: 04/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment on 3/29, for a quoted $59 mounting. When I brought my vehicle into the shop after two hours they handed me the keys with a 120 dollar bill. I drove off the shop lot and not only is my car pulling to the right, it's wobbling all over. Took it back and they refused to fix it. They said I needed all 20 lug nuts replaced that they broke from over torquing. I'm now without a drivable vehicle. Balance is so out you bounce in the seat. Nothing was wrong when I brought the car in the first time and they didn't ask about aligning it first before charging me. The model of the car is even incorrect on the work order.

  

  Business Response

  Date: 04/05/2023

  To Whom It May Concern;

  We sincerely apologize for the issue Ms. **** had with her vehicle and the store. This is the first this office is hearing of this issue. Ms. **** was charged for a changeover and alignment package. The $59.00 is for the changover with just balancing. This all should have been explained by the associate at the store and then had her choose which option she wanted. Since this was not done we will gladly refund Ms. **** for the complete service. As for the lugs this is a known issue on the ******************* products. From living in *** ****** the 2 piece lug nut they use swell and they no longer fit the socket properly. We will mail the refund for the service to the address provided to the BBB.

   

  Sincerely,

  Rich A**** 

  Town Fair Tire

   

  Customer Answer

  Date: 04/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Town Fair 3 times. Twice via their website form and once by direct email and have not received one reply. I need information as to when a specific tire will be in stock.

  

  Business Response

  Date: 04/05/2023

  To Whom It May Concern;

  We apologize for the issue Mr. ********* had contcating us. I have personally reached out via email and Mr. ********* didn't inform me of what he needed. We are more than happy to assist him in locating a tire. Please have him contcat me at ###-###-#### and I will be more than happy to help. We will even offer a discounted price for the inconvenience.

   

  Sincerely,

  Rich A****

  Town Fair Tire

  Customer Answer

  Date: 04/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********