Business Profile

Insurance Companies

The Hartford Financial Services Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

735 total complaints in the last 3 years.
269 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my policy on Feb 14, 2025. They debited my checking on Feb 10. $200.00 for a monthly amount. I got new insurance on Feb. 12. The sent me a bill for $67.17 for service 2/15-3/06. The wanted declaration page and sign document. I did that o March 4. Today I get another bill for the same amount only it is past due notice. I called them they told me I don't owe 67.17 anymore. It is 47.17 for Jan. To Feb. Believe me it isn't the money. It is how they handle a customer that cancels the contrat. They over charge me because I have Kia. I didn't have full coverage. The bill states I will be sent to collections. I have a 822 credit rating. I am so upset with them. Now they want me to wait for a new bill. I just don't trust them. Please help. A
Business Response
Date: 04/16/2025
Thank you for bringing this matter to our attention. I was unable to reach her by phone, so a letter has been mailed to address her concerns regarding the auto policy bill.
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom this may concern, I communicate with you at this time regarding an issue surrounding a refund due to me from my former homeowner's insurance policy. For about a year now, I have been inquiring, to no avail. I cancelled an active/up-to-date policy with The Hartford Insurance Company, (Hartford); resulting from this cancellation, is a sizeable refund, $2,318.00 due to me. Hartford stated a refund check was issued in my name; however, I never received it. A refund check #********** was presented to **** ** ******* and cashed. I contacted **** ** ******* regarding this check, and they only deferred me back to Hartford. Finally, after a couple cycles of back and forth, Hartford started a fraud investigation that is still unresolved to date. I have taken the liberty to include correspondence that contain dates and details giving evidence of the timeline involved as well as the number of attempts for resolution. Attached, please find a letter from Hartford stating check #********** was issued in my name. Also find attached a copy of the check issued by Hartford. So, Hartford is stating their issued check was intercepted and made payable to someone else. I am not acquainted nor affiliated to the person whose name appears on this check. Also, attached are follow-up communications and the last attempt to settle this dispute, to no avail. I believe a statute of limitation is counting down. Now I petition Better Business Bureau for assistance is help resolving this situation. Any assistance or advisement you can lend to this situation is greatly appreciated. My contact information is as posted below, should you need to contact me further information. ***** ****** ******* **** ** ******* ***. ******** ** ***** ###-###-#### phone *********************** My daughter is my acting power of attorney (document attached). Her contact information is as followed: ******* Hardy ###-###-#### cell Thanking you in advance for your support and kind assistance.
Business Response
Date: 03/31/2025
***** *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ************** ****** ******** ****** ***** ******** **** ******* **********

Thank you for your March 27, 2025 letter on behalf of *** ******.

We are currently working with this customer to address the concerns she shared regarding her home policy.

We appreciate you reaching out to us in an effort to assist Ms. ******-*******. If you have any other questions, I may be reached directly, toll free, at ###-###-####, extension *******.

Sincerely,

Kishala B**********

Kishala B**********
Consumer Affairs Advocate
******** ********* ******* *** ******** ****** ********* ********* ** *****

Customer Answer
Date: 04/17/2025
***** *********************** ************************* ***** ********** ***** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

To whom this may concern,

Thank you for your intervention with this financial infraction I had experienced. This is to inform you that I received my refund in full and it had been deposited into my account.

Without your intervention, this success was seemingly out of reach. That is precisely why I felt the need to ask for your assistance. A notable organization such as yours usually yields great results. Your reputation is so well deserved.

I am so appreciative for your contribution in resolving this matter. Thank you once again.
Customer Answer
Date: 04/17/2025
***** *********************** ************************* ***** ********** ***** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

To whom this may concern,

Thank you for your intervention with this financial infraction I had experienced. This is to inform you that I received my refund in full and it had been deposited into my account.

Without your intervention, this success was seemingly out of reach. That is precisely why I felt the need to ask for your assistance. A notable organization such as yours usually yields great results. Your reputation is so well deserved.

I am so appreciative for your contribution in resolving this matter. Thank you once again.
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint against The Hartford Financial Services Group Inc, ******* **: When signing for a HELOC with ********** **** in August/September 2024, we were asked if we wanted a quote for homeowners insurance with Hartford and we agreed. We also made it very clear that we did not want to purchase anything, but would only be getting a quote. We did not sign anything for homeowners insurance. We started getting bills for homeowners insurance and called multiple times saying we did not authorize Hartford for any insurance, we already had homeowners insurance with a different company. They continued to bill us and eventually sent us to collections (***** * ****** ***). In my opinion, this is clearly a scam. I believe aomeone made money off of this. We will also be filing a complaint with the ******* ******** ********* office and will be seeking monetary damages if this has any negative affect to our credit ratings. I am being billed $428.00 and I will not pay a cent. I do not know if this has hit or will hit my credit report. These charges and any and all of my information needs to be removed from Hartford.
Business Response
Date: 03/27/2025
***** *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ****** ****** ******** ****** ***** ******** **** ******* **********
Thank you for your March 24, 2025 letter on behalf of *** ******.

We are currently working with this customer to address the concerns he shared regarding his homeowner’s policy.

We appreciate you reaching out to us in an effort to assist *** ******. If you have any other questions, I may be reached directly, toll free, at ###-###-####, extension *******.

Sincerely,

Kishala B**********

Kishala B**********
Consumer Affairs Advocate
Hartford Accident and Indemnity Company
*** ******** ****** ********* ********* ** *****
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:03/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THESE PEOPLE WILL NOT STOP SENDING ALL THESE ADVISTEMENTS AND JUNK MAIL! WITH NO OPTION TO ASK THEM TO STOP. I'M SICK OF IT! STOP SENDING ANY MAIL OF ANY KIND TO THIS ADDRESS! I DO NOT CARE WHO'S NAME IS ON IT!
Business Response
Date: 03/14/2025
Thank you for bringing this matter to our attention.

We have removed the address and all associated names from both our mailing list and ******. We apologize for any frustration this may have caused and ask for your patience as it may take up to 90 days for the mailings to stop completely.
Initial Complaint
Date:02/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After receiving numerous invitations from the insurance company to bundle our insurance, we finally accepted their invitation, and we were told that our home was insured. By mail we received a letter informing us of an inspection to come, of our residence. The letter did not state that the inspection could affect the status of our policy and we thought it to be a formality. We were never informed of the possibility of cancellation of our policy due to the inspection results. This was never communicated in writing or verbally at any time. We were also not on their paperless communication program and should have received written communication and a policy, neither of which was received. A week prior to receiving notice of cancellation of our policy on 2/18/25 (see enclosed copy), I contacted the insurance company to insure our coverage since we were to receive a bundle discount (I wanted to make sure our premiums billed were correct). The employee we spoke with assured us that all was well and we did receive our discount. A week later we were infor\med that in 10 days our policy would be cancelled. The inspection notification was dated 12/15/24 (see enclosed copy). There is no way that it should have taken 2 months to complete the inspection, and then give us 10 days to find new coverage after deciding to cancel our policy. After receiving the cancellation notice, I called the insurance company to inquire as to why we did not receive any prior paperwork regarding potential cancellation. I was told that this was forthcoming. I proceeded to tell the customer service representative that it did not make sense to send such information, after a decision has been rendered. I never received a reply that made sense from the customer service representative, and I informed her that I would seek legal counsel and file a complaint
Business Response
Date: 03/07/2025
***** ** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ****** ********* ****** ******** ****** ***** ******** **** ******* ********** I am writing in response to your February 24, 2025 letter on behalf of *** *********. We have reached out to *** ********* directly to address his concerns.

Thank you for bringing this matter to our attention. Please reach out to me if you have any additional questions. I can be reached by phone at ###-###-####, extension *******, by mail at the address below, or by email at ************************************.

Sincerely,

Kishala B**********

Kishala B**********
Consumer Affairs Advocate
Nutmeg Insurance Company

The Hartford
*** ******** ****** ********* ********* ** *****
Initial Complaint
Date:01/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found it interesting that when I opened this site, I found the first three complaints (I didn't read further) are the same complaint I have. 36 days after purchasing auto coverage, The Hartford informed me by email that I had failed to complete the necessary paperwork to verify my PIP coverage. They changed my policy, increasing my premium significantly. The Hartford was unwilling to provide any relief, so I filed a complaint with *** ***** ** ******** ****, ironically at the suggestion of a senior supervisor at The Hartford. They were of no help. I contacted **** who endorses The Hartford. They were of no help. Last week The Hartford cancelled my policy. As they had all the leverage, I paid the additional premium. I have a six page document detailing my interactions with The Hartford. I've attempted to attach it as a PDF file, but an error occurs. I'm guessing the file to to large to upload.
Business Response
Date: 01/30/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ****** ****** ******** ****** ***** ******** **** ******* **********
I am writing in response to your January 23, 2025 letter on behalf of *** ******. We have reached out to *** ****** directly to address his concerns.

Thank you for bringing this matter to our attention. Please reach out to me if you have any additional questions. I can be reached by phone at ###-###-####, extension *******, by mail at the address below, or by email at ************************************.

Sincerely,

Kishala B**********

Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast

The Hartford
One Hartford Plaza, HO-1-19-3
Hartford, CT 06155

Customer Answer
Date: 01/30/2025
I have no rebuttal. I have fought the good fight but The Hartford has worn me down and played their trump card by cancelling my policy. In order to reinstate it I had no other option but to pay the additional unjustified (in my opinion) premium they were charging me. The argument they present relative to why they must charge the additional premium does not pass the reasonable test with me, but in the end David doesn't always take down Goliath. End of story.
Initial Complaint
Date:01/23/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially spoke with a Hartford representative in early January about switching my auto and home insurance and was quoted an amount to bundle both. In subsequent calls over the next few days the price changed at least two times for various reasons including that 1) the intial quote was just an estimate and 2) we had some other person in as an aarp member and not you and the discount is lower. I also had a discussion around the PIP opt out since i live in michigan and that my auto policy would be lower by a specific amount once i completed the paperwork after paying for my policy. Despite my uneasiness with this I continued to switch on 1/11/25. After paying for the policies in full a few days later i learned that the savings amount from the PIP opt out was actually less than what was promised over the phone. And further to that, I also learned that my policy would go up over $500 because I had to add my child as a driver despite that fact that he is away at school and doesn't have a car and will also be moving out of state upon graduation this spring. And to make my surprise even more there were specific questions about my son at the time of quoting so i believed not having him on the policy was fine. I have read through many complaints with them and these misleading practices are not unusual.
Business Response
Date: 01/28/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ** ****** ******** ****** ***** ******** **** ******* **********
I am writing in response to your January 23, 2025 letter on behalf of *** **. We
have reached out to *** ** directly to address his concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast
The Hartford
*** ******** ****** ********* ********* ** *****
Customer Answer
Date: 01/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to make it clear that for both of my concerns regarding the PIP exclusion price and the addtion of my son as a driver it was acknowledged by the Hartford representative that their call center personnel were at fault for not effectively and factually communicating the details in both cases.

Sincerely,

***** **
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was already an auto policy customer. Signed up for home policy end of Nov. 2024. I aways pay policies in full to avoid any additional fees. The Hartford rep told me there would not be any additional fees for paying the home policy monthly. I reviewed my account online and charged an additional $8 monthly service fee in Dec. I tried to call Hartford on Jan. 16th and 17th based on their hours online, but office was closed. Next pay Jan. 21st, charged another $8. I finally spoke to Hartford to make full payment of remainder balance. Hartford did not credit me $16. The hours of operation on Hartford's website is incorrect.
Business Response
Date: 01/27/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ******** ****** ******** ****** ***** ******** **** ******* **********
I am writing in response to your January 21, 2025 letter on behalf of *** ********. We
have reached out to *** ******** directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company ** *** *********
The Hartford
*** ******** ****** ********* ********* ** *****
Business Response
Date: 01/27/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ******** ****** ******** ****** ***** ******** **** ******* **********
I am writing in response to your January 21, 2025 letter on behalf of *** ********. We
have reached out to *** ******** directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company ** *** *********
The Hartford
*** ******** ****** ********* ********* ** *****
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:01/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with the Hartford to bundle auto and homeowners insurance. I have been an auto insurance customer for several years. I signed up with homeowners maybe three or four months ago. This was all online. On November 27 I received a letter in the mail from the Hartford stating that my homeowners insurance would end on December 30. I had no idea what they were talking about because I had not received anything from them. I called and was told that they emailed me twice. I checked my trash and spam and no email. At this time she told me there were three repairs that needed to be done And that those emails had indicated what was needed. I kept telling her I did not receive any emails. Why would I pretend I had not received emails when my insurance is at stake? I spoke to a few different different people over the course of a week or so. The last one I spoke to assured me that if everything was underway by December 30, I would be OK. I resolved two of the three issues. These were 1. extending a pipe from the air conditioner downstairs to the drain and 2. Having buckled concrete fixed at the bottom of my steps in the front. The third one was a new kitchen floor. I sent photos on December 28 of the first two repairs. On the 30th I sent a photo of my kitchen floor about 2/3 finished. I reminded them that I had only less than a month to do this and it was December, which is a difficult time. I received an email a few days later stating my insurance was canceled because I did not comply with the repairs. I called again and spoke to someone, who told me they had not received any photos. I resent the photos. The representative basically said “ well it’s too late. It’s already canceled.” I don’t know if this case justifies any legal action, but I want to complain and register this complaint even if I am starting with a new insurance company. They did not accept me stating I hadn’t received the emails, then they did not believe that I had sent them photos.
Business Response
Date: 01/16/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ********* ****** ******** ****** ***** ******** **** ******* **********
I am writing in response to your January 13, 2025 letter on behalf of *** *********. We
have reached out to *** ********* directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast
The Hartford
*** ******** ****** ********* ********* ** *****
Customer Answer
Date: 01/16/2025

Complaint: ********

I am rejecting this response because: I was given inaccurate and conflicting information and was not taken seriously with my complaints.

Sincerely,

***** *********
Business Response
Date: 01/29/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ***** ********* ****** ******** ****** ***** ******** **** ******* **********
We have reached out again in writing to ************ and confirmed, as previously
communicated, we explored all available options. We have provided an appropriate conclusion
based on our thorough and comprehensive investigation. Unfortunately, our resolution does not
match her desired outcome, and there are no additional resolutions available.
Please reach out to me if you have any additional questions. I can be reached by phone at **** ********, extension *******, by mail at the address below, or by email at
************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast
The Hartford
*** ******** ****** ********* ********* ** *****
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/7/2024 I signed up for a new auto insurance policy through **** Hartford Insurance. I paid the fee and electronically signed a few documents and as far as I new I was set for my new policy to start on 1/8/25. Hartford then sent a few documents for me to sign at home and send back. I signed the documents and sent them back to Hartford. Then on 1/2/25 a corespondance was sent stating that I had missed one document. So they changed my policy and increased my premium by 850 dollars. I was shocked. I contacted them the next day and after 45 minutes of being on hold a spoke to a lady that told me I had missed a signiture on one of the decleration pages. She then explained to me that I could download the documents from the site, resign them and fax them back and the initial policy would be restored and I would not owe the extra 850 dollars. So the following day I signed and faxed back all documents. I just recieved the corespondance on 1/8/25 and they recieved all documents but reduced the total by 47 dollars. So instead of an 850 dollar increase it was 803 dollar increase. So no the original quote that I paid for was not restored. Not to mention I had to join **** to get insurnce through them. Wasted 30 dollars on that. I don't understand how an insurance company can suck you in on one price then raise that price after the policy was paid in full by 850 dollars for no reason a few weeks later, mind yiou before the policy started, for no apparent reason. This is a deceptive preditory practice that is not honerable and seeks to take advantage of older adults. Well not this one. I am calling tomorrow to cancel this policy and I will never seek insurance through this company again.
Business Response
Date: 01/15/2025
******* *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** ******** ***** ****** ******* ****** ******** ****** ***** ******** **** ******* **********
Thank you for your January 9, 2025 dated letter on behalf of *** *******.
We are currently working with this customer to address the concerns he shared regarding
his former auto policy.
We appreciate you reaching out to us in an effort to assist ** *******. If you have any
other questions, I may be reached directly, toll free, at ###-###-####, extension
*******.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
****** ********* ******* *** ******** ****** ********* ********* ** *****
Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

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The Hartford Financial Services Group, Inc. is NOT a BBB Accredited Business.