ComplaintsforThe Hartford Financial Services Group, Inc.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to complain about the Hartford insurance. I am currently with them I have renters plus car insurance. I am 68 years old have no accidents or tickets on my record I have a clean driving record yet this company is charging me $191 a month was $219 until I added more deductions to my policy for my 2019 Chevy Impala that I and currently financing it's a used vehicle that I got at 140,000 miles and is 5 years old this car is not worth no $191 month for full coverage and that's for the minimum of everything I don't even have rental car or new car replacement heck I don't even have full glass coverage it's the freaking minimum and I'm being charged $191 a month!!! I have family and friends who play less then I do for their 2019 2020 vehicles and they have rental car and new car plus towing and glass they pay $120 a month for their insurance. and they cant use Hart Ford like me cause they aren't ofld enough yet. This insurance company is supposed to save seniors like me money I should be paying what their paying or less lol. I don't understand why I a 68 year old woman has to pay so much when my record is clean have not had any claims with you either ? The car is 5 years old has 160,000 miles on it and the coverage I have is the bare bones minimum? I would like to have someone explain to me why other than we are charging you for other people who can't drive good lol don't punish me and make me pay more cause of other people who can't drive that's not right. I want my insurance lowered down I feel like your scamming me and I'll know if after this policy is up if my insurance goes up even though I'm a clean driver.

  Business response

  07/09/2024

  Thank you for bringing this matter to our attention. I contacted Debra Allemani and her son directly to address their concerns regarding the policy billing.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I, **** *******, called Hartford to get car insurance for my granddaughter. I talked to an agent, she asked for policy number which is # ***********. I gave her my granddaughter's information. When she finished I told her I would call her back for the okay. I started to get her name again and the phone dropped the call. I proceed to call granddaughter to see if she could the amount of $400 month. She said okay. I called right back, I talked to another agent when I called back, she asked for my policy number and had to give her the same information. She asked me did she stay with me. I told her no. Then she said I couldn't put her on my insurance. I told her, the other agent said I could. She told me no. On the 29th of May $483 dollars were taken from my checking agent. I called ,talked to a Supervisor, explained my situation and he stated he would get back with me. He called almost three wks later and left a message I didn't understand. My granddaughter got insurance with other grand mom the same day the agent told me I couldn't do it if she don't live with me. I talked to several Supervisors, they all told me they will call me back. The last call was on June the 15 to a Supervisor and the call dropped. I would like my money returned to me I don't have insurance from them. They can't choose for me were my money go. I have missed paying my bills because of them, interfered with my credit score.

  Customer response

  06/27/2024

  I just setup my phone again, because it was hacked and all my information was wiped out. I just saw the date the money was taken , on May 28, 2024. Evidently it was taken right away and I informed her to wait until I called back. I didn't get to talk to her, so she should have called me back. After the other agent told me I definitely couldn't put my granddaughter on my insurance I thought it was done. 

  Business response

  07/01/2024

  Thank you for notifying us of **** *******'s concerns. We are currently working with Ms. ******* directly to address their concerns regarding her billing. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against The Hartford Insurance Company regarding a serious issue I encountered with their service. I submitted online request, 2/26/2024 to The Hartford and received an auto quote of $1318 for a six-month policy for an auto and home insurance bundle. On June 19, 2024, I contacted The Hartford and spoke with one of their licensed representatives to proceed with purchasing the policies. During this conversation, the representative recalculated the quote and informed me that the price would actually be $1097 for the six-month period. I provided all the necessary information requested by the representative. Subsequently, I was directed to an automated system to complete the payment process. However, after completing the payment, the charge reflected was $1318, not the $1097 that was quoted to me over the phone. The next day June 20, 2024, I contacted The Hartford's customer service to resolve this discrepancy. To my dismay, they were unable to locate the quoted price of $1097 and instead provided a new quote of $1297.24. Three different prices in a 24 hour period. This inconsistency in pricing and the inability to honor the quoted price has caused me significant frustration and inconvenience. I request an immediate adjustment of the payment to reflect the quoted price of $1097 and a refund of the difference, totaling $200. I believe The Hartford should take necessary steps to ensure that their representatives and systems deliver accurate and consistent information to avoid similar issues in the future.

  Business response

  07/01/2024

  **** ** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* **  ***** ***      ******** ****                                 ****** *******             ****** ******** ****** *****              ******** **** ******* **********
  
  I am writing in response to your June 20, 2024 letter on behalf of Mr. *******.  We have reached out to Mr. ******* directly to address his concerns.
  
  Thank you for bringing this matter to our attention.  Please reach out to me if you have any additional questions.  I can be reached by phone at ###-###-####, extension *******, or by mail at the address below.
  
  Sincerely,
  
  Kishala B**********
  
  Kishala B**********, Consumer Affairs Advocate
  Redpoint County Mutual Insurance Company
  
  The Hartford
  *** ******** ****** ********* ********* **  *****
  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On March 4, 2024 I switched my insurance carrier to The Hartford aka ****. Got both auto and home insurance. Thus complaint is solely about the auto insurance policy. On March 4, 2024 I paid $450 which was to cover the next six months. On the phone with salesperson at The Hartford on March 4,2024 we discussed the **** insurance indepth. I have Medicare and am entitled to be exempt from this portion of the policy. Before we hung up , I asked her again if we were OK with the ****, she said yes. I asked do you need anything else from me, she said no. About a week later I got a bill saying I owed $142....I called the Hartford asking what this was all about, and was told they put **** back on bc they didn't have my medicare card.I relayed to her the above that the woman had said we were all set with ****. Also while on the phone with her sent a copy of my Medicare card. She put **** back on. Yet I still owed $51.00. She said she was going to email another depth and have this $51 taken off. She said she would call me in three days. 10 days pass and I called Hartford asking why she didn't call. This lady told me it takes longer than three days and that she would take over the case and she would call me in three days. About 10 days later I again called the Hartford asking why she didn't call me back. This woman said she was taking over the case and would call me back in three days. About 10 days later I recieved a cancelation notice from Hartford over the $51. I again called the Hartford trying to explain all this. She put me on hold for 24 minutes, came back on and told me I needed to pay the $51 and she would call me in three days to refund the money. She never called. Today I go on the Hartford site and it now says I owe $12 and I will owe $192 next month. I have tried all day to get through to them and have been unable. I want my $51 paid back to me and this $192 and $12 taken off as I don't owe them anything.

  Business response

  06/27/2024

  **** *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* **  ***** ***      ******** *****                    ***** *******             ****** ******** ****** *****  ******** **** ******* **********
  
  I am writing in response to your June 20, 2024 letter on behalf of Ms. *******.  We have reached out to Ms. ******* directly to address her concerns.
  
  Thank you for bringing this matter to our attention.  Please reach out to me if you have additional questions.  I can be reached by phone at ###-###-####, extension ******* or by mail at the address below.
  
  Sincerely,
  
  Kishala B**********
  
  Kishala B**********
  Consumer Affairs Advocate
  Hartford Insurance Company of the Southeast
  
  The Hartford
  *** ******** ****** ********* ********* **  *****
  

  Customer response

  06/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  06/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My new homeowner's insurance policy has doubled. I tried calling the company and an automated message said I have calling after hours, which I am not.

  Business response

  06/27/2024

  **** *** **** ******* ********* ****** ******** ******* **** ** ****** **** ********* **  ***** *** ******** *****             **** *******        *** **** *******           ******** **** *** **********
  
  Thank you for your June 19, 2024 letter on behalf of Mr. *******.
  
  We are currently working with this customer to address the concerns he shared regarding his home policy.
  
  We appreciate you reaching out to us in an effort to assist Mr. *******.  If you have any other questions, I may be reached directly, toll free, at ###-###-####, extension *******.
  
  Sincerely,
  
  Kishala B**********
  
  Kishala B**********
  Consumer Affairs Advocate  
  ******** *** ******** ********* ******* ** ********
  *** ******** ****** ********* ********* **  *****
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have the Hartford through my employer *** *** *** ***. I pay the premiums on the ***. I have 2 physicians recommending that I am out of work for 8 weeks or longer due to bulging disc in my back putting pressure on my sciatic nerve. I am an Occupational therapist and my job requires a lot of lifting. My doctors made note that I can’t lift over 5 pounds at this time. I had a recent surgery to try and help improve the pain. The Hartford paid my first 2 weeks and cut me off before I had even had my surgery. I filed for an extension and have provided them with all necessary paperwork they have requested. Every time I call them I get sent to a voicemail and no return calls. I paid for this insurance coverage and now they are failing to provide what I paid for!

  Customer response

  06/10/2024

  I was contacted by the Hartford company today June 10th and they have resolved my issues. Thank you so much!

  Melissa Charles

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Hartford financial services group provided me with auto insurance. I agreed to cover two cars full coverage at a rate $265.88 per month. I called them to request a quote to add my daughter to one of the cars. At that time they began charging me $726.97 per month. I was not aware of the new charge until the bill arrived. Once I received the bill for almost $500 more every month, I called the hartford and asked them what was going on. They added my daughter without my authorization and just began charging me the additional $500. I informed the representative at that time that my daughter was not driving any car yet and that I would find another insurance provider. I stated at that time if they would not restore my account to be billed the original agreed upon charge, then I would need to cancel. The cancellation was never processed and my account was never corrected. Instead the Hartford sent me another bill and when I did not pay, I was sent to collections. Now I am being harassed by a collector. I have contacted both the Hartord and the collection company, but the Hartford has stated to me that they are permitted to increase my charges to anything they want and it is my responsibility to pay. This is completely unacceptable to me as a consumer. This is an insurance company trying to bully me as a consumer into paying for something that I never agreed to or requested.

  Customer response

  06/06/2024

  A representative from The Hartford just called me again today 6-6 at approx 1pm MST. The person on the phone wanted to argue about if I had other coverage and that they had a right to increase my rate by $500 without notification and add a driver to my policy against my will. 

   

   I would like them to cease all activity and be held accountable for they reprehensible actions. 

  Business response

  06/10/2024

  **** *** **** ******* ********* ******* ********** ********** ****** ******** ******* **** ** ****** **** ********* **  ***** ***       ******** *****                                ****** ********              ****** ******** ****** *****             ******** **** ******* **********
  
  I am writing in response to your June 4, 2024 letter on behalf of Mr. ********.  We have reached out to Mr. ******** directly to address his concerns.
  
  Thank you for bringing this matter to our attention.  Please reach out to me if you have any additional questions.  I can be reached by phone at ###-###-####, extension *******, by mail at the address below, or by email at ************************************.
  
  Sincerely,
  
  Kishala B**********
  Consumer Affairs Advocate
  **** **** **** ********* *******
  
  The Hartford
  *** ******** ****** ********* ********* **  *****
  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had major back surgery and sought my short disability benefits. The company only paid me for two weeks out and I have been out of work for 8 weeks. I have requested the extension and filed all of the appropriate paperwork and my doctor has supplied all of the requested documentation and the company is still not processing my claim. I have paid my premiums and the company has not been responsive despite multiple phone calls and inquiries. I am not being compensated despite them taking my premium payments. The claims and leave of absence contact address is ** *** ****** ********* ** *****. Phone number is ###-###-####. I have spoken with numerous “customer service” representatives and no one is resolving the issue. My claim number is ********

  Customer response

  05/24/2024

  After notifying the company I was filing a BBB complaint. I received a call this afternoon that I would be receiving my disability benefits middle of next week. I have been contacting them at least 3 times a week for the past 3 weeks and had not been successful in resolving this issue until the BBB complaint was filed. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I just had my basement flood and called to file a claim they told me I was not covered. That was the whole reason I got this policy was for flooding. I have been sick ever since my basement flooded. I have received no help from this company and I need help with my basement.

  Business response

  05/02/2024

  M** ** **** ******* ********* ******* ********** ********** ****** ******** ******* ****                                                  ** ****** **** ********* **  ***** ***      ******** *****                                ******* ******** ****** ******** ****** *****              ******** **** ******* **********
  
  I am writing in response to your April 30, 2024 letter on behalf of Ms. ********. We have reached out to Ms. ******** directly to address her concerns.
  
  Thank you for bringing this matter to our attention. Please reach out to me if you have any additional questions. I can be reached by phone at ###-###-####, extension *******, by mail at the address below, or by email at ************************************.
  
  Sincerely,
  
  
  
  Kishala B**********
  Consumer Affairs Advocate
  Property and Casualty Insurance Company of Hartford

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We had contracted with the Hartford under **** for homeowner’s and auto insurance in August of ‘23. We received a letter the week of April 22, although with a statement date of April 8, stating they were canceling our policy for non-payment. We called and they said the last payment they received was in Jan. We had sent a payment in Feb, which they never received and the check never cleared. We never received a bill for March or April and the next communication we received was the cancellation. They said they could not resume the policy even though we explained the situation and were willing to pay everything owed and set up an autopay so it could not happen again. We have since gotten coverage through another company, but this has had a negative impact on my credit score and made it more difficult to obtain our most recent insurance policy. I am also concerned that we may get fined for not having auto insurance from whatever date they decided to cancel.

  Business response

  05/08/2024

  Thank you for notifying us of ******** ******'s concerns. We are currently working with Ms. ****** directly to address her concerns regarding the policy cancellation. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩