ComplaintsforTravelers Companies, Inc.
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought an individual Worker's Comp. insurance from the company through an agent as it was required by the employer that I was working for. I. The premium and got the policy. The duration was only for 1 year. The employer shutdown its doors and the insurance was not needed anymore. The travelers company required an order to report stating that I did not have any claim and that was filed in time with the agent and directly to the company by fax and by snail mail. Few months later, I received a letter that I have to be fined, as I had not sent them an audit report. There was no claims filed to the company at all. again the report was sent with the same letter asking for the audit report and matter was considered closed. 6 to 8 weeks later I received a similar letter again.. This time I wrote on the letter that the report has been filed and it is in your records. They asked for the feet for not filing the ordered report. I do not believe anything is I had filed a report in time for both faxed and mailed to the correct address. 4 weeks later, I received a letter from the collection company about the disputed money. I think the company has very bad recording system. They are either losing the males in faxes or just not paying attention and throwing them into the recycle bins so that they could ask for more money. They never asked me to send them a copy even though it was sent twice. But wanted more money and directly with a threatening letter and then through now with a collection agency. I would not recommend anyone to do business with these people.Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid him for insurance on some property.. he didn't apply all the money towards the down-payment.. then 1 of the policies got canceled and the insurance company sent the refund to his account.. when I contacted him about these issues he said he could write me a check.. I haven't spoken with him or seen him since that conversation.. I've left voicemail and stop by his office which seems abandoned.. he is in possession of 653.00 that should have been returned to me..Business response
05/14/2024
Hello,
Travelers provided a detailed email response directly to the consumer on 5/13/24.
Thank you.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Insurance adjuster came to check out mold problem in my basement and never got back to me4/26/24.Nate P****,Then I talked to Supversior Daniel J***** who said he would sent me information on claim 4/30/24 and never heard back from him.Business response
05/16/2024
Hello, Travelers provided a detailed response directly to the consumer on 5/15/24. Thank youInitial Complaint
05/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a sewer issue which I had a back up flood in my bathroom. I reached out to the company for reimbursement however the representative that is handling my case was very unprofessional in which he uses this because I told him I am going to report to his manager he did a terrible job on my estimation. He excluded some of the damages from the repair cost.Business response
05/15/2024
Hello,
Travelers provided a detailed emailed response directly to the consumer on 5/10/24.
Thank you.Customer response
05/15/2024
Complaint: 21663253
I am rejecting this response because:
Estimate was not resolved.
Sincerely,
Lovanne Wilson IsaacsBusiness response
05/15/2024
Hello,
Travelers provided a detailed response directly to the consumer on 5/10/24. Travelers' position remains unchanged since no new information has been presented.
Thank you.Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In accident on 4/2/2024 in ***** ********. Police report clearly stated that Travelers insured party was at fault. Insurance company has still not offered a settlement amount to repair my vehicle. Estimated damage to my vehicle is $2,500. I have called twice, both times I was told claim is under review. Their client caused the damage, I submitted the cost of repair. There is nothing to review.Business response
05/14/2024
Hello, Travelers provided a detailed response directly to the consumer on 5/13/24. Thank youInitial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Involved in a minor car accident on 4/2. Contacted Travelers to start the claim process. Used the app they provide to start the process. After 2 days of not hearing anything I reached out to Travelers and talked to the person assigned to my claim. They gather info and stated they would have car taken from tow yard to shop they recommended. Shop called and got info from me and stated they would call Travelers for paperwork. Needed a car so agent setup rental had to pay small out of pocket. Week went by no update so called Travelers and said waiting on shop for estimate. Ok, so I called the shop and they said they didnt have the car. Waiting on Travelers to give paperwork. Called Travelers back and they said they would work on it. 2 days go by I ask for another update by calling Travelrs agent is OOO for a week. Reach out to shop and still no car there. So reached out to another agent that finally got the paperwork to the shop. Now 2 weeks has gone by and due to Travelers nothing has been done. I ask for another update from Travelers on Tue (3rd week now) get an email stating car will be done Fri 4/26. Today call the shop asking when car will be done. Havent started work because waiting on travelers again to approve estimate. Going to be 4 weeks and all because Travelers has done nothing unless I call them or then call the shop so they actually communicate. What am I paying 6k a year for multiple years for when a claim is filed I am doing the job? It also would have already been done if any action was taken by agents instead of waiting for me to call them. Horrible customer service and expereince.Business response
05/06/2024
Hello,
Travelers provided a detailed response directly to the consumer on 5/6/24.
Thank you.
Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had hail damage and Traveler's sent out an adjuster to examine the damage. He authorized that the damage be fixed at their cost. However, more damage was found at a later date and we filed a supplemental claim. Traveler's has not paid us for the additional damage that was found. i.e., the supplemental claim.Business response
05/09/2024
Hello,
Travelers provided a detailed response directly to the consumer on 5/6/24.
Thank you.
Initial Complaint
04/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In February of 2023 I bought a new car and paid the adjusted amount for the newer car to my insurance. My policy renews in March 8th of 2023 I paid the amount in full and got a vehicle insurance identification card for the new car. In November of 2023 travelers insurance agency hit me with a $291 bill, which according to them is the adjustment for the new car. My argument is I paid the adjustment in the 22 to 23 year bill, and in March of 23 I paid my bill in full for the year. There were no changes and there is no reason for this $291 bill. Neither my agent or the company travelers will agree to help me dispute this, so they will send it to collections and I have all the documentation proof that I need to win so this is why I'm filing this dispute.Business response
05/06/2024
A response was sent to the complainant on 5/2/2024. The company's position remains the same.Customer response
05/14/2024
Complaint: ********
I am rejecting this response because:Even if I owe the 300$ that Travelers claims, it was there fault. IF I owe this money it's because they failed to charge me the correct amount in March 2023, and then tried to pass it off as a mid year change in November 2023 after it was paid in full 8 months later.
Sounds like bad business to me! It is their fault they didn't charge me the correct amount back in March. And I should not have to pay extra 8 months later because of their mistake.
I have the insurance card issued in March of 23 that is good till March of 24 and it sounds like they're trying to reneg on their deal of issuing the insurance for a certain amount of money.
Sincerely,
******** ******Business response
05/16/2024
Hello, with no new information provided, Travelers position remains the same. Thank youInitial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint involves damage to our stored personal possessions that the insurance company, Travelers, denied covering. We moved to ********* and while we were undertaking a rebuild of our house, we stored most of our possessions in a storage facility. We contacted the insurance company and confirmed that our policy would cover these items in the storage unit. When we moved our possessions from the storage unit, we discovered that there was water and mold damage to many of the items that were in the back of the storage unit during the time they were stored. We had been to the unit several times before moving and were unaware of the damage as it was not visible. As requested by the insurance company adjuster, we took photos, went through the listing of all items, and included fair market value of these items, and forwarded the data to the insurance adjuster. The amount was substantial, estimated at over $10,000. We received the response that the claim was denied, they could not justify that the damage was caused by one of the listed perils. So, we are wondering what the purpose of purchasing the insurance was if not for the very reason to cover the items while in the storage unit in the event there was damage! It appears that the insurance company is using their interpretation of the perils to escape payment of what would be a reimbursable claim simply based on common sense. Is unfair that the insurance company is dodging the obvious and leaving us out to dry! We also have another property insured with Travelers and we intend to cancel our policies with Travelers insurance and will not recommend them to anyone for insuring their personal possessions.Business response
05/06/2024
A response was sent to the complainant on 5/3/2024. The company's position remains the same.Initial Complaint
04/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Travelers 's Auto Insurance is taking two weeks to settle my auto accident c;aim. I have now heard a word from them. This is not acceptable for a company doing business in the state of ********.Business response
04/25/2024
Hello, Travelers provided a detailed response directly to the consumer on April 24, 2024. Thank you.
Hello, as no new information was provided, our decision remains unchanged. Thank you.
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Customer Complaints Summary
840 total complaints in the last 3 years.
337 complaints closed in the last 12 months.