Reviews

Review Details

• Review fromMike D

  Date: 09/28/2023

  1 star

  Mike D

  Date: 09/28/2023

  Scam! What kind of company doesn't offer refunds for a backpack?? It's not like it can't be resold. Absolutely terrible company policy. Will never buy anything from this company again. Would give less than 1 star if it were an option.

  LGND Supply Co, LLC

  Date: 04/02/2024

  Dear ****, We're genuinely sorry to hear about your dissatisfaction with our policy regarding refunds. We understand your frustration and regret any inconvenience this may have caused you. As per our policies, due to the unique nature of our business, once a purchase is made, customers are automatically entered into the drawing for our current sweepstakes. This is clearly outlined in our terms and conditions, which we encourage all our customers to review before making a purchase. We value your feedback and thank you for bringing your concerns to our attention. Please know that we are continuously working to improve our policies and procedures to better serve our customers. Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding. Thank you for being a customer. Sincerely, LGND Supply Co.

• Review fromPatti S

  Date: 09/13/2023

  1 star

  Patti S

  Date: 09/13/2023

  Got the draw string bag. Got it a month and a week after ordering it. Was pretty excited to get it. All 150.00 of it fit in my mailbox. I opened it and looked thru it and my first thought was...REALLY...I got a t shirt that was nice and a hat that is mint color. Not much of a hat person but hey they didn't know that so okay. The rest of the things we're very cheap. A lanyard that I don't think anyone would buy for more then a buck. 2 stickers that I don't see myself using..ever and 2 air freshener s that I'm pretty sure you get free when you go to your local car wash. Was really disappointed. I thought this my story bag would have some valve stem caps or something to help the appearance of my truck. Anyway won't be doing this again. Sad sad sad

  LGND Supply Co, LLC

  Date: 04/03/2024

  Hi ****** We genuinely appreciate you taking the time to share your thoughts on our "Mystery Bag". We're truly sorry to hear that its contents did not meet your expectations. Our aim is always to surprise and delight our customers with valuable and interesting items, and it seems we missed the mark for you. Rest assured; our team is working on our best in improving our product selection moving forward. Thank you for being a LGND customer!

• Review fromMason C

  Date: 09/07/2023

  1 star

  Mason C

  Date: 09/07/2023

  Been waiting 3 weeks easily for my mystery bag plus now my second one. Wondering if I’m ever going to get anything I ordered at this point. Can not inform customers of packages do not implement that into advertising that shipments will take over a month if you’re not in the state just poor communication skills. Can not say if quality is poor because of now the quality is non existent.

  LGND Supply Co, LLC

  Date: 04/03/2024

  Hello ****** * hope this message finds you well. I am writing to apologize for the delay in delivering your order. We understand how frustrating it can be when a promised delivery date is not met and we sincerely apologize for any inconvenience caused. We want to assure you that our team is working hard to fulfill orders in a timely manner, however, due to unforeseen circumstances, there have been delays in our supply chain and production processes. We are doing our best to resolve these issues. We value you as our customer and apologize for any disappointment or inconvenience this delay may have caused. Our team is committed to providing excellent service and would like to ensure that this will not happen in the future. We appreciate your patience and understanding during this time. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Thank you for choosing us and we look forward to serving you better in the future.

  LGND Supply Co, LLC

  Date: 04/03/2024

  We sincerely apologize for the inconvenience and frustration that the delay in shipping has caused you. We understand how important it is for our customers to receive their orders in a timely manner. Please know that we are actively working on improving our communication channels to ensure that our customers are informed about shipping times more accurately and transparently, right from our website. We highly value your feedback as it helps us to serve you better. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.

• Review fromKarl M

  Date: 08/30/2023

  1 star

  Karl M

  Date: 08/30/2023

  I’ve been waiting for a month for the mystery bag with goodies spent $339 USD and I still haven’t received anything. I’ve been told different things by different people and the wait times for the response is ridiculous. I bought the bag for my sons birthday and he has nothing to show for it. This company has some serious issues which clearly are being expressed by other consumers as well. No refunds I can understand if I received my items but I clearly have not received anything and the drawing is over. How is this even legal when the purpose of purchase was an attempt to win something but how is that they can keep my money and send me no product because of sweepstakes that I didn’t even win!! I’ve been trying to get an answer and they just give me the run around. Maybe I should just pull up to the facility and see what they say then when I ask for a refund.

  LGND Supply Co, LLC

  Date: 04/03/2024

  Thanks for your review, ***** We would like to extend our sincerest apologies for the delay in delivering your order. We understand that this has caused inconvenience and frustration on your end, and we apologize for any negative experience you may have had. At LGND, we strive to provide our customers with quality products and efficient service. However, due to unforeseen circumstances, there has been a delay in fulfilling your order. Please know that we are constantly improving our fulfillment to ensure that all orders will delivered in a timely manner. We value your business and want to assure you that this does not reflect our commitment to providing excellent customer service. We have taken the necessary steps to prevent such delays from happening in the future. We appreciate your understanding and patience. Thank you for bringing this matter to our attention and allowing us to improve. We value your feedback and will continue to work towards providing a better experience for our customers. Please accept our sincerest apologies once again, and we hope that you will give us the chance to make it up to you in the future. We look forward to serving you again soon.

  LGND Supply Co, LLC

  Date: 04/03/2024

  Hi **** . We sincerely apologize for the delay in preparing your order. The unexpected occurrence of supply chain disruptions has temporarily affected our usual pace of operations. Our team is actively working on addressing these challenges to minimize any inconvenience this may cause you. We deeply appreciate your patience and understanding during this time and are committed to ensuring that your order reaches you as soon as possible. Thank you for your continued support.

• Review fromSteve C

  Date: 08/09/2023

  1 star

  Steve C

  Date: 08/09/2023

  Scam. Over a month and nothing shipped, no response from contact attempts.

  LGND Supply Co, LLC

  Date: 04/03/2024

  Hi Steve . We sincerely apologize for the inconvenience and frustration that the delay in shipping has caused you. We understand how important it is for our customers to receive their orders in a timely manner. Please know that we are actively working on improving our communication channels to ensure that our customers are informed about shipping times more accurately and transparently, right from our website. We highly value your feedback as it helps us to serve you better. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.

• Review fromJake D

  Date: 07/27/2023

  1 star

  Jake D

  Date: 07/27/2023

  Ordered a mystery bag with the promise of receiving $305-$400 worth of merchandise. Items I received didn't add up to $305 on their website. Their customer service team has yet to respond. Wouldnt recommend buying anything from these guys.

  LGND Supply Co, LLC

  Date: 04/03/2024

  Hello ***** We understand the disappointment in discovering that the contents of the mystery bag did not entirely meet your expectations. Please allow us to clarify that part of the intrigue and value of the mystery bag comes from the experience itself, including the anticipation and the surprise element it offers. Importantly, the cost you paid also encompassed the mystery bag as a whole, accounting not just for the individual items inside, but for the unique experience it aims to deliver. We deeply value your feedback and are continuously looking for ways to enhance our mystery bags to ensure they bring joy and surprise to our customers. If you have any further concerns or suggestions, we're here to listen and make improvements where possible.

• Review fromStephen H

  Date: 07/20/2023

  5 stars

  Stephen H

  Date: 07/20/2023

  Iv spend over $6,000 with this company. Yes it may take awhile to get your stuff but iv always gotten my order. Another thing obviously they don’t give a refund because it’s for a drawing and you could just request a refund if you don’t win its common sense. I haven’t won anything from this company but like they say it’s random, no need to be negative if you don’t win. You bought clothing or merch winning the vehicle is an extra. Iv even ordered 3 mystery boxes and they a came with the same stuff I reached out and they sent me 2 new ones and I got to keep the duplicates. 5/5 stars without a doubt

  LGND Supply Co, LLC

  Date: 04/03/2024

  Hi ******** Thank you so much for your valuable feedback and for your continued support! We're thrilled to hear about your positive experiences with us, from receiving your orders to enjoying our mystery boxes. It's wonderful customers like you who truly understand the nature of our drawings and the added value we strive to provide with each purchase, be it clothing or merchandise. Your patience and positive attitude are greatly appreciated, especially in a world where instant gratification is often expected. We're glad you enjoyed the resolution to your mystery box query and hope you find excitement and value in each item you receive. Your 5/5 star review means the world to us, and we look forward to continuing to serve you with the same level of quality and care in the future!

• Review fromBryan S

  Date: 06/16/2023

  5 stars

  Bryan S

  Date: 06/16/2023

  Ordered a key chain got it right away. Great quality!

  LGND Supply Co, LLC

  Date: 06/21/2023

  Thank you for shopping with us, we appreciate your support and feedback!

• Review fromRanessa C

  Date: 05/03/2023

  1 star

  Ranessa C

  Date: 05/03/2023

  I made an order in the beginning of Feb. mind you I placed an order before that and received that order. I purchased the subscription box in Feb. and still have not received it and have been told that it was delayed because they moved facilities. I think this is theft because I have not received my order and can not receive a refund. I have told many people not to order from them and told them what happened and they can’t believe it. I wish I could leave a negative for stars because this company is a joke. Do not order from them ever.

  LGND Supply Co, LLC

  Date: 05/09/2023

  We want to express our gratitude for your support of the brand, because of customers like you we are growing rapidly, due to the growth we have decided to switch fulfillment centers and it's taking a little longer than usual. We understand waiting can be frustrating, especially when your excited about receiving your orders. Our sincerest apologies please continue to be understanding and patient as we work hard getting caught up on send out all orders!

• Review fromJohn S

  Date: 03/25/2023

  5 stars

  John S

  Date: 03/25/2023

  I have never worked with a better giveaway company in my life. You order your merch and it gets delivered easy peasy. Gio sam and John have it down to a Science.

  LGND Supply Co, LLC

  Date: 04/06/2023

  Thank you so much for taking the time to leave us such a wonderful review, John! We are thrilled to hear that you had a great experience with our giveaway company, and we appreciate your kind words about our team members. At LGND Supply Co., our team works hard to provide a seamless and enjoyable experience for all of our customers, and we are glad that we were able to exceed your expectations. We appreciate your business and look forward to continuing to serve you in the future.