Business Profile

Travel Agency

Priceline.com LLC

Headquarters

Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,355 total complaints in the last 3 years.
2,210 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a 12 passenger van through Priceline December 26th, 2024 for January 16-20th, 2025. Your company cancelled our reservation because you double booked. You gave us 1 day to find a van with all the same specifications and same rental days and time. This was a family vacation that required us having a 12 passenger van to meet our needs. We scrambled last minute to rent the only van available on such a short notice. (All the specifications were the same as per your request.) This was your fault, not ours. We gave you multiple opportunities to respond to our complain and emails. You were suppose to make up the cost difference and we’ve reached out to you multiple times and you’ve failed to respond. (See attachments of letters and invoices we’ve sent you) As you can see your cancellation cost us an additional 327.50$ we are seeking a refund of this amount or future credit. Thank you, ***** and ******* ******
Business Response
Date: 02/18/2025
Dear ***** ******,

Thank you for contacting us regarding your rental car reservation with ******* *** ****** for Trip Number ********518.

We are writing in response to your Better Business complaint.

We apologize for the inconvenience caused by an issue with vehicle availability at the rental counter. Our system confirmed your reservation based on the inventory provided by ******* *** ****** on your scheduled pick-up date and time, and we did not receive any notifications of vehicle shortage for January 16, 2025.

Our records show that your original reservation was for a Standard-Size Van. We indicated in the instructions we sent that your new booking must be for the Exact Car Classification and Exact Number of Rental Days as the original reservation. However, your new rental car booking under Trip Number ********516 with ******* *** ****** shows that you booked a Full-Size Van, a different vehicle class.

Nevertheless, we will refund $327.50 for the rate difference as goodwill. We can reimburse you via ******, *****, or Check. Below are the refund options and the information we need to process your reimbursement.

******
- Birthdate
- Email Address associated with ****** account

*****
- Date of Birth
- Phone Number associated with ***** account

Check
- Mailing Address

Thank you for your time, and we will wait for your rejection with your preferred refund option.

Sincerely,

Executive Offices
Customer Answer
Date: 02/18/2025
Please send check to ***** ******
address
***** ******, *** ********* *** ********* *** *****

Thank you
Business Response
Date: 02/25/2025
Dear ***** ******,

We received your address information.

We submitted a check for $327.50 to our Management Team for processing. You can expect a check for this amount within 15 business days.

Thank you for your time.

Sincerely,

Executive Offices
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Priceline regarding an unauthorized charge and their failure to address the issue despite numerous attempts to resolve it. On December 29th 2024 , we attempted to purchase airline tickets through Priceline twice, using the ***** ** **** ******** as a **** ** ******* employee, a benefit provided to us as part of our corporate program. This means we are not individual customers but part of a network of corporate clients who rely on Priceline for professional, reliable service. The website displayed an error message twice , and we received no email confirmation or indication that the booking was successful. Assuming the transactions had failed, we purchased our tickets through another website. However, three days later, we noticed a charge on our credit card made without any notification, email confirmation, or booking reference. When we contacted Priceline's customer service, we were told the tickets were booked and confirmed. Since then, we have made multiple calls, spoken with several supervisors, and sent emails requesting a refund, sent screenshots and proof. Each time, we were told they needed to contact the airline regarding duplicate tickets, even though this is not our error. Priceline should be issuing the refund directly and handling any issues with the airline afterwards. No supervisor has followed up as promised.One supervisor called the wrong number, delaying the process even further. When we finally got in touch, that same supervisor claimed the airline was closed, despite this being four days after she originally said she would called, plenty of time to resolve the issue. Unacceptable. We're requesting a full refund for the unauthorized charge. This reflects poorly not only on Priceline but also on the ***** ** **** *******, which is intended to offer reliable services to corporate clients like us. We hope the BBB can assist in holding Priceline accountable and help us secure the refund we are rightfully owed.
Business Response
Date: 02/17/2025
Dear ****** *******,

Good day! We wanted to contact you about your Better Business Bureau complaint regarding your flight ticket underTrip Number ********396. We are writing in response to your Better Business Bureau complaint.
We apologize for the inconvenience this situation has caused. Please be assured that we are thoroughly reviewing the matter and working diligently to resolve your concern. We appreciate your patience during this process. Kindly respond to the BBB rejection after 5 business days, and we will provide an update as soon as possible.
Wishing you continued safety and good health.

Sincerely,
Executive Offices
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Priceline Dispute – They promised to cancel all together. Called them right after booking On December 2, 2024 a trip # **********5-17 was purchased in the amount of $152.65. As soon as I saw they used a card that was not familiar I canceled with both clicked cancel on the email and immediately called to cancel. They said they usually use a different card and then use mine. It was all done very quickly. When I called Priceline they said that if I joined the VIP program they have that they would cancel it all together. It was all within two hour of the booking so it was all done very fast. I then called ********* and confirmed flight was canceled. I received the cancelation email as well which I have attached. Since it was officially canceled, I then rebooked it alone with *********. The flight with Priceline was canceled right away which was confirmation number *****. The flight with ********* was the only flight I took.
Business Response
Date: 02/17/2025
Dear Evelyn Guzman,

Thank you for contacting us regarding your ********* Air ticket with Trip Number 69337078517. We are actively addressing your Better Business Bureau complaint.

We understand that you are requesting a refund. However, we do not have any record of you canceling this ticket on December 2, 2024. We did receive a call from you on December 2 regarding double charges on your account, and we advised you to submit a copy of your bank statement for review. On December 4, you contacted us again to inquire about our Best Price Guarantee, but unfortunately, you did not qualify, as you were not yet a VIP Member. On December 5, we received another call from you requesting a cancellation and refund due to a medical injury, and we hope you are feeling better now.

Regarding the different card number reflected on the airline's end, please note that your card has been tokenized for security purposes.

As mentioned in your complaint, we did not receive any attachment regarding a cancellation request from ********* Air.

Additionally, we have been informed by your bank that a transaction dispute has been initiated, resulting in the commencement of the chargeback process between your bank and Priceline. Therefore, all further discussions and correspondence regarding this matter should be directed to your financial institution. Given that the chargeback process has been initiated, we regret to inform you that we are unable to take any further action, including processing a refund.

We appreciate your time and understanding.

Sincerely,
Executive Offices
Customer Answer
Date: 02/18/2025
Attached is cancelation information.
Business Response
Date: 02/25/2025
Dear Evelyn Guzman,
Good day!

Due to the chargeback associated with the booking, we are unable to proceed with further investigation of your case. We recommend reaching out to your bank for an update on the status of your dispute.

We appreciate your time and attention.

Sincerely,
Executive Offices
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/4/2025, I called PriceLine and informed them that I need to take my son ***** * ****** off my reservations. I explained to them to certain situations he is no longer with me. I was told I don't neeccarily need a refund and see how we can fix this. I was okay with a refund, credit or I can switch his name with someone else name. THey just kept telling me they cant help me and there's nothing they can do due to the restrictive nature of my seat. I myself have a learning disability and did not understand that previously. I was okay with not getting a refund so I asked can I get a credit instead. They didn't want to help at all . Now I'm stuck with a reservation that they wont help with. I just wanted to remove one name and get a credit or refund or anything . at least try and help me
Business Response
Date: 02/17/2025
Dear ******* *******,

Thank you for contacting us regarding your Vacation Package with Trip Number ********517. We are writing in response to your Better Business Bureau complaint.

We understand your request for a refund or travel credit due to your son, ***** ** ******, being unable to travel with you. However, we would like to clarify that the fare you selected is non-changeable, non-transferable, and non-refundable. This information was disclosed both on the Checkout Page and in the Confirmation Email at the time of booking.

Our ability to issue a refund is subject to the discretion of our partner airline. To assist you, we reached out to ******** Airlines to request an exception for either rebooking or a refund. Unfortunately, we were informed that the request was not approved, and the reservation remains non-changeable, non-transferable, and non-refundable. As a result, we are unable to proceed with your refund request.

We appreciate your understanding and patience in this matter.

Sincerely,
Executive Offices
Customer Answer
Date: 02/18/2025

Complaint: ********

I am rejecting this response because this is not solving it. Nonetheless I will close out my case. Poor service and priceline.com never ever have a solution! I would not recommend!

Sincerely,

******* *******
Initial Complaint
Date:02/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through *********************************/ which is powered by Priceline.com. The original charge was $95.35 for the rental. I paid that with my credit card on 1/14/2025. Upon checking my credit card charges I noticed an additional charge of $25.00. I called ******* rentals and they told me the charge was for an early drop off. I had noted that I would drop the car off by 8 am on my way to the airport. I questioned the charge because there was no mention of an early drop off charge. ******* rentals (**** *** ***) refused to cancel the charge and told me the problem was with Priceline.com. I called Priceline.com approximately 9:30 am on February 4, 2025. They also refused to refund the additional charge because ******* rentals claims that their site includes that warning. I told the agent that I did not rent the car through ******* rentals, I rented the car through Priceline. The agent said they would not refund the charge. Apparently she spoke to ******* rentals while she had me on hold because she told me the information was listed on the rental agreement. I never received a rental agreement, nor did I receive a receipt. I have included four screenshots. One is from Priceline's site *********************************/ which states that drop off time is from 12:00 pm to 11:59 am and no mention of any additional charge for an early drop off. A second screenshot is the online receipt. The last two screenshots are the charges that were posted to my credit card. I want the either company to refund the $25 early return fee because there was no mention of it on the website that I rented the car through. I returned the car at 7:40 am and there was an entire staff there.
Business Response
Date: 02/12/2025
Dear ****** ******,

Thank you for contacting us regarding your rental car reservation with the ******* ********** for Request Number ********518.

We are writing in response to your Better Business Bureau complaint.

We understand that you were charged an additional amount at the counter. We reviewed the information in our system and verified that we indicated the following information under the Booking Conditions during the booking process.

"Additional charges may apply if you pick up or drop off the car at a different date, time, or location than you requested for your reservation."

Regrettably, we cannot assist you with this charge.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 03/03/2025
***** ****** ****** *********************** ***** ********* ******** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

I was hospitalized from February 20th to the 25th.

The link to the letter has expired.

I disagree with the initial response to my complaint. When I clicked on return time availability it was 24/7 with no mention of a penalty for early or late return.

I dropped the vehicle off at 7;40, there was a full staff. If I were properly advised of the penalty for an early return, I would have waited 20 minutes before checking in.

I'm use oxygen and the driver knew this. Instead of dropping me off at the terminal, which was his obligation, he left me at the car rental location. It was a long walk with many stops to regain breathing regularity. Most of the people movers were shut down due to renovations.

I rented the car through PriceLine.com and they should have prominently posted the penalty for an early or late return. It was not readily available and most likely in some obscure location.
Business Response
Date: 03/07/2025
Dear Edward Alfano,

We received your rejection.

We are sorry to hear that you were hospitalized.
During the booking process, we disclosed the following under the Booking Conditions.

"Additional charges may apply if you pick up or drop off the car at a different date, time, or location than you requested for your reservation."

This charge is at the discretion of ******* **********. Kindly contact them directly for questions regarding their charge.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 03/16/2025
The response from priceline is a cop out. I don't know anyone that reads voluminous presentations when making a purchase.
I see that the trust in Priceline was grossly misplaced. All I can do at this point is, not use them anymore and tell everyone I know that Priceline is not trustworthy.
Thank you for being the middleman. I see the folly in using the BBB as an intermediary.
Initial Complaint
Date:02/04/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: December 13, 2024 Amount Paid: $3,657.23 Business Commitment: *********** ****, **** **** ***** ****** positions itself as the quintessential destination for an island getaway. Located at the water's edge, the resort aims to immerse guests in a state of tropical relaxation, offering modern comforts and a serene beachside lifestyle. In alignment with the vibrant culture of *** ******, the establishment endeavors to create a lush, restorative hospitality experience that encourages guests to unwind and enjoy their surroundings. Nature of the Dispute: I, along with my guest, experienced significant discomfort due to bed bug bites sustained during our stay, resulting in multiple markings on our bodies. On January 25, 2025, I contacted Priceline LLC regarding this issue. My original booking was made through ***********; however, when I attempted to address the problem through them, I was informed that they could not locate my reservation, and the verification code provided was ineffective. They advised me to file a claim with my lender. Subsequently, after filing a dispute with ******, I was informed that Priceline LLC was responsible for the reservation, not ***********. During my conversation with Priceline LLC on January 25, 2025, the representative inaccurately claimed that I had been promised a one-day refund, which is untrue. This misinformation led me to believe that the company would only honor a one-day refund based on their policies. Prior to this interaction, I had communicated directly with the hotel. Their email records indicated that the room would be tested for bed bugs the following day. However, after blocking our email correspondence, they conducted a bed bug test eight days later, asserting that the room was not infected, despite our earlier reports.
Business Response
Date: 02/12/2025
Dear ***** ********,

Thank you for contacting us regarding the hotel portion of your vacation package reservation for Request Number ********517.

We are writing in response to your Better Business Bureau complaint.

We understand you were unhappy with your hotel accommodation due to bed bugs. We address complaints directly with our hotel partners to ensure that future customers do not have the same issue; however, our records indicate that you contacted us a few days after you completed your trip.

Since you booked a restricted rate, we contacted the property to request an exception or a refund. As approved by the hotel, we refunded one night (667.22 USD) on January 25, 2025. Please note that our ability to refund depends on our travel partner's willingness to reimburse us. Regrettably, we cannot issue an additional refund.

Thank you for your time.

Sincerely,

Executive Offices
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 30, 2024 my sister and I got a phone call that her daughter was flown my emergency to ********* ******. We traveled to ********* that day to be with her. That afternoon my Nephew called Priceline to get a room reserved for us at ****** ****** *** ***** **** and they charged my ******** **** for for 4 nights totaling 684.56, When we got to the Hotel to check in the manager said they did not have a reservation for us, so I called my nephew and told him and he called Priceline and they said they did'nt know what happened then my nephew told them to please take the charge off my ******** **** because the hotel was just going to put us in a room there selves . I charged that room to a different card. My ******** **** statement came in the last of October and I was charged the 684.56 . I called ******** and they said they would give a credit on my account and take care of it through Priceline. Well I got a call from ******** **** Company and they said that they tried to get ahold of Priceline many times and could not get them to respond and that I should attempt to call them myself. I had already called the motel and talked with them and they said they only had one charge where we had stayed till the weekend and it was charged on my other card which was fine and proper. So i have called Priceline several times and they said the reservation was still holding from like {5 months ago} and that all I needed to do was send the a copy of the reservation that I used, so I did that and then emailed again. They sent me a email back that said if I wanted reimbursement I would have to work with ******** since I started a inquiry with them first. Priceline owes me $684.56 and they admit that but won't refund me the money. HELP I am a widowed women living on a fixed income and that amount of money is needed!
Customer Answer
Date: 02/03/2025
I did not remember to tell you in my report but in the first of January Priceline had my name incorrect. They had **** ****** and my name is ***** ******
Business Response
Date: 02/11/2025
Dear ***** ******,

Thank you for contacting us regarding your hotel reservation at the ********** ** ****** *** ***** **** ***** for Request Number ********518.

We are writing in response to your Better Business Bureau complaint.

We understand that the hotel did not have your reservation available at check in. On November 24, 2024, we received a notification from your bank indicating that you disputed this transaction. The dispute initiated the chargeback process between your bank and Priceline, which means that all communication regarding this case must be made directly with your financial institution. However, if the bank closed its investigation in Priceline's favor, please provide us with an email confirming this. Kindly attach it to your BBB complaint in a PDF or JPG file for further review.

We look forward to your response.

Sincerely,

Executive Offices
Customer Answer
Date: 02/14/2025
***** ***** ****** **************** ***** ********* ******** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

********* has decided to credit me for the princeling charges. So I guess you can close this complaint
***** ******

*********

**** **** ** ******

Initial Complaint

Date:02/03/2025

Type:Facilities Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I booked a hotel stay through Priceline and stayed at ******* *** ******** from January 25th to the 27th 2025, On January 27th at approximately 12:00 am there was a power outage at the hotel for approximately 3 hours with no heat or A/C, no lights ,or any means to eat food as the microwave was out., also there was no acknowledgment from management that this unsafe circumstance had occurred. The hotel stated there was no back up generator because they are a small franchise. During my stay due to the power outage the hotel became very unsafe and uncomfortable. I am writing to BBB to obtain a resolution of a full refund for my inconvenienced stay at ******* *** hotel due to the power outage that took place on January 27th, 2025.

Business Response

Date: 02/12/2025

Dear ****** ******,

Thank you for contacting us regarding your hotel reservation at the ******* *** ******** for Request Number ********518.

We are writing in response to your Better Business Bureau complaint.

We understand you were unhappy with your hotel accommodation due to a power outage. Our records indicate that a refund of 9.85 USD has been previously provided. Since we value your business, we processed an additional 20% refund for 42.99 USD. Our system processes refunds within one business day. You may contact your bank directly to inquire about their posting time.

We apologize for the inconvenience and hope you find this information helpful.

Sincerely,

Executive Offices

Customer Answer

Date: 02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

Customer Answer

Date: 03/03/2025

Hello, my name is ****** *, I booked at stay at ******* ****** ***** from February 4th through February 9th 2025. On February 4th the day of check in, I was booked in a room full of roaches, the roaches were all over the kitchen room, from big roaches to small roaches. It appeared as there was an infestation in room ****. I was able to get footage of the roaches in the room and I requested to speak with you, However the front desk switched me to another room with no pest. I wanted to reach out to you as hotel manager to request a refund for February 4th hotel stay because of its negligence. My hotel stay was booked by a third party which is Priceline. Priceline took their sweet time responding to this my concern. Priceline denied me a refund for its negligence. I paid about $108 per night at this hotel. I am looking to resolve this issue with a one night refund or more for this issue.

Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel through Priceline.com and I needed to cancel. I called four days before my arrival date and they refused to give me a refund. They said they could not give me a refund without the manager at the hotels approval. Every time I called, they said they called the hotel however the manager was never there.
Business Response
Date: 02/12/2025
Dear ********* ******,

Thank you for contacting us regarding your reservation at the ***** ***** ***** ***** for Trip Number ********518.

We are writing in response to your Better Business complaint.

We understand you requested to cancel your reservation due to medical reasons. During the booking process, we stipulated in the Booking Conditions that this booking is Non-Refundable and cannot be amended or modified. Failure to arrive at the hotel or property will be treated as a No-Show, and no refund will be given (Property policy). Nevertheless, we called the hotel for an exception but did not obtain approval to process a refund. Regrettably, your reservation remains non-refundable.

Thank you for your time.

Sincerely,

Executive Offices
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel that Priceline deceived me. I booked a trip throught Priceline because it appeared to be less expensive. It offered to add a checked bag for less money. So I proceeded to book the flight and add a bag only to find out that the bag was only added to 1 part of the trip. Priceline will not refund me for the checked bag mistake that they made. I never leave bad reviews or complain, but there is a simple solution to the problem that they aren't delivering on.
Business Response
Date: 02/12/2025
Dear **** ******,

Thank you for reaching out to us regarding your ****** ******* tickets (Trip Number ********517). We are actively addressing your Better Business Bureau complaint.

We sincerely apologize for any confusion you may have encountered. We acknowledge that you paid an additional $47.00 for the baggage fee. During the booking process, we provided a link to the Baggage Information page on both the Checkout Page and in the Confirmation Email. For your reference, here is the link: **************************************

As outlined in ****** *******’ baggage policy, they charge fees for carry-on and checked baggage, with lower fees available if the charges are paid online before your flight. We highly recommend taking advantage of this option.

As a gesture of goodwill, we will refund the $47.00 baggage fee you paid. Please note that this refund will not affect your booking with ****** *******. The refund will be issued by us, and currently, we are unable to process it to the original form of payment. However, we are pleased to offer four alternative payout options for your convenience.
ACH (US-Based Bank)
Bank Name:
City/State:
Routing/Transit Number:
Account Number:
ACH (Outside US Banks)
Bank Name:
City/State/Country:
SWIFT Code:
Account Number:
IBAN:
Email Address for Remittance:

******
Birthdate:
Email Address associated with ****** account:

*****
Date of Birth:
Phone Number associated with ***** account:

CHECK
Updated mailing address:

If you choose ****** or *****, please provide your mailing information as we may issue a check if there are any issues with these methods.

Sincerely,
Executive Offices

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Priceline.com LLC is BBB Accredited.