Business Profile

Travel Agency

Priceline.com LLC

Headquarters

Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,355 total complaints in the last 3 years.
2,219 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This originally was a complaint to ****** Airlines on a trip that was cancelled due to Hurricane Ian for my daughter ******* ***** and ******* on 10/1/2022 TH BBB (you) found out that ****** indeed refunded all required money to us to the cards given to them by Priceline. It has come to fruition that Priceline used a card for an ********** **** (whom we have no idea who that is) for the baggage refund of 70.00. I have spent hours on hours with Priceline and they just keep saying yes we see the error and doing our best to resolve it. Will get back to you soon. One time they said they issued a check for 70.00 then said no they requested a check for 70.00. Then again said it over and over deflecting the answer of when will the refund be sent. Its been many many weeks over 70.00. Yes its only 70.00 but that 70.00 wasnt theirs. It was my daughters who saved up to come see us which never happened. Priceline trip # ***********
Business Response
Date: 12/14/2022
Dear ******* ********,

Thank you for contacting us regarding your reservation with Trip Number ***********.
We are writing in response to your Better Business Bureau complaint.
We understand you were trying to get a refund for ****** Airline's paid seating.
We see that our accounting team released the check refund on December 08, for the $70.
Check refunds are normally processed within 15 days.
Check Number: ********
We apologize for the delay and inconvenience. Stay Safe
Sincerely,
Executive Offices
Initial Complaint
Date:11/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a car reservation on November 28, 2022 on priceline.com. The reservation was canceled in person because of a card issue. I called both the reservation companies to file a dispute because I still needed services then I was informed I would get a refund by priceline and not be charged. On November 29, 2022 I was charged the full price for the reservation that was canceled on me. I called priceline various times to get help getting a refund to which I was informed the reservation was non-refundable after I was already informed I would be refunded. The supervisor assisting me ended the call because of my frustration and never resolved my issue or helped me get services.
Business Response
Date: 12/12/2022
Dear ******* ******,

Thank you for contacting us regarding your rental car bookings with ******* Car Rental for Trip Number *********** and ***** Rent a Car for Trip Number ***********.

We are writing in response to your Better Business complaint.

We understand that the counters did not allow you to rent due to card issues. Our records show that we canceled your reservation with ***** Rent a Car under Trip Number *********** on November 28, 2022, and refunded $302.75 to your ********** ending in ****. We also credited $78 for the Collision Damage Protection to the same form of payment on December 8, 2022.

On the other hand, we confirmed with ******* Car Rental that your reservation under Trip Number *********** was unused. Therefore, we refunded $313.01 to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.

Thank you for your time, and we hope you find this information helpful.

Sincerely,

Executive Offices
Initial Complaint
Date:11/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification message from priceline for black Friday booking 11-25-22. The add stated hurry you still have a couple hours to save on this black Friday deal. Once I clicked on it it disappeared and opened the priceline phone app ready to book. I looked around in the app for information about this black Friday deal but found nothing. I guessed i just needed to book a room since it was linked to the notification but never received any discounts and the notification message was gone. I started a chat with priceline and told them this was misleading and a falsely represented add. I was transferred to a different agent then received messages the chat was now busy and be patient. Then said since I didn't respond case closed. I called and was told the add didn't apply to my reservation but how am I supposed to know that? No details were given. I couldnt find any details of the ad and it disappeared once I selected it. They enticed me to book a reservation for a black Friday deal and once I did that no discount was given then told me the add didn't apply to me but gave no details of the deal. A Completely false representation of an ad to lure customers into booking a reservation with seemingly no intention to give any discount.
Business Response
Date: 12/01/2022
Dear **** **********,

Thank you for contacting us regarding your hotel reservation at the ***** ****** ***** ****** *** *** for Request Number ***********.

We are writing in response to your Better Business Bureau complaint.

As we understand, you have concerns regarding the charges on your reservation. We reviewed the information in our system and verified that you saved 44% on the rate we provided. Please note that the deals offered on the website are subject to availability or may be offered for a limited time only. We checked Priceline.com and confirmed that the current rate available for your itinerary is 57% higher than your reservation cost. Regrettably, we cannot issue any refund.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 12/02/2022

Complaint: ********

I am rejecting this response because: My complaint is the manner in which they falsely represent their black Friday notifications. The booking reservation price was never the complaint. Priceline fraudulently uses the notification sale banner to entice members to book reservations. The banner disappears and members are unable to access any discount code. Even when I contacted priceline they deviously ended my chat session. Then I called to get clarification about the black Friday deal but no operator could help or answer questions. I was told if I didn't know the code they can't help and it probably didn't apply to me. This in the true sense is absolutely false advertising. Whether I get any future discount or not this type of add campaign is misleading and fraudulent to the consumer. It should be stopped.

Sincerely,

**** **********
Business Response
Date: 12/07/2022
Dear **** **********,

We received your rejection.

The rate we provided was the best rate we had for your itinerary at the time of booking. When you submitted the request, you agreed to the summary of the charges disclosed on your contract page. We cannot issue any refund.

Thank you for your time.

Sincerely,

Executive Offices
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We booked a trip to *** ***** for Christmas. The booking was made in October, since then our grandfather has fallen ill and is not expected to live past christmas. I was able to cancel the flight online, but was not able to cancel the hotel. I reached out to priceline and got the hotel cancelled but have now been told there will be no refund of the airfare price because of their policies it will be placed as a credit towards a future flight to be used by October 2023. We do not have the availability through work to travel within that time frame, and I am told there is no way to have the money refunded to me. On the priceline website their cancellation policies are conflicting and not specific, I even received two separate emails, one telling me that the refund would be sent back to the original form of payment, and the other telling me I had a credit for future use. This is $850 that I would be out due to their confusing and conflicting policies. and I can get NO help from anyone that I have tried to speak with over the phone or via chat.
Business Response
Date: 12/13/2022
Dear ***** ********,

Thank you for contacting us regarding your reservation with Trip Number ***********.
We are writing in response to your Better Business Bureau complaint.
We understand you were trying to get a refund on your non-refundable tickets.
Our ability to assist in refunding a reservation is dependent upon the exceptions provided and imposed by our travel partners. We apologize, however, our partner is not allowing any refund exceptions at this time. Since this reservation is prepaid, we no longer have access to the funds to refund you.
We regret that we were unable to resolve your request to your satisfaction. Please know that we gave the matter every consideration, and we are unable to grant your request.
We hope to have the privilege of serving your future travel needs under more pleasant circumstances.
Stay safe and healthy!
Sincerely,
Executive Offices
Customer Answer
Date: 12/13/2022

Complaint: ********

I am rejecting this response because: they are stealing my money by not being able to refund it. I fail to accept that response. How are they able to offer a credit that expires in one years time, but can't refund the payment.

Sincerely,

***** ********
Business Response
Date: 12/26/2022
Dear ***** ********,

We got your rejection.

Most airlines offer Travel Credit for unused non-refundable tickets.

Regrettably, we cannot bend the rule imposed by the airline. We appreciate your time.

Sincerely,
Executive Offices
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased reservation for ******** ******** **** * ******** from priceline and never received confirmation. Assumed it did process so made and paid for a second reservation. I was never told by hotel at check in. Amount stolen was 2,552.79. Called hotel and manager Monique claimed she refunded amount to bank. Bank never received refund. I reported to bank and ftc. During my stay someone else had copies of my room key. Twice someone attempted to enter room. I reported to front desk and was told if I am aftaid to leave. Yet they haven't refunded for prior reservation. Now Monique decided to not authorize my stay in which I had to move 2 days prior to my check out. So they stole 2 days at 140.00 and the 2,552.79. On first floor hotel smells horrendous. As if a spill of some sort or a rotten dead animal somewhere. The safety issue is that they reset the keys and deny you reentry to facility. So you are forced to ask for a new key daily. They are also listed as a pet friendly hotel but the housekeepers are afraid of dogs. There is a bad smell of cigarettes and marijuana and the facility is listed as a non smoking business. There are garbage bags in the hallways as no one follows health and cleanliness protocols. I was traveling with kids and my kids were afraid to step out of the room. Just not a good stay at all. I can only imagine how many other customers have been stolen from and mistreated. And being a paying customer at that. There is NEVER anyone at the front desk. The place is run far from a hotel that is listed on a travel site. Had to report incident to police for protection and to make sure this is documented. Am providing pictures of door after they say housekeeper tried to come in not once but twice. Pictures of charges. And reservation numbers.
Business Response
Date: 12/02/2022
Dear ******* ******,

Thank you for contacting us regarding your hotel reservations at the ******** **** ******* ****** * **** ****** * ******** for Request Numbers *********** and ***********

We are writing in response to your Better Business Bureau complaint.

As we understand, you were not aware that the first reservation was confirmed. Therefore, you booked another reservation at the same hotel, but you checked out early because you were unhappy with your accommodation. We contacted the property and confirmed that they canceled the first reservation (Priceline Trip Number ***********) free of charge. Therefore, we processed a full refund amount of 2,554.80 USD. They also refunded the last two nights' stay on your second reservation (Priceline Trip Number ***********). Therefore, we processed the two nights refund of 289.39 USD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.

We hope you find this information helpful.

Sincerely,

Executive Offices
Customer Answer
Date: 12/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much.

Sincerely,

******* ******
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. 10/22 I booked a wheelchair accessible room with priceline for Nov. 14. I called them rather than book online so that I could speak to someone and have them guarantee the booking. I specifically stated a wheelchair accessible room with a wheelchair accessible bathroom and shower - not a tub and no obstacles to the toilet and shower. I received a guarantee that this was booked with a king bed and I paid extra for the request. The room was advertised at $101.00 with a significant discount if the booking was phoned in. I was charged $105.00. I received an itinerary that identified the booking for an accessible room. It also states the accessible room booking is guaranteed. When we arrived late at night to a dark secluded hotel in a thunderstorm after driving all day we were told “There are no accessible rooms, this booking is for a standard room with 2 double beds”. It was late, there was no where to go, we were stuck. When we entered the room the wheelchair could not navigate between the beds and tv stand. The wheelchair could not fit through the bathroom door. The bathroom also had a tub which is impossible to use. It was a terrible painful night not being able to use the bathroom or navigate the room. If this happened once it could be considered intentional fraud or an accident. When it happens twice it is suspiciously intentional and when it happens three times it is intentional fraud. This was our third booking in a row that the same fraudulent booking occurred. I am requesting a full refund and priceline be investigated for this abhorrent practice. When priceline sent the original receipt via a link to their site the receipt showed a booking for a standard room with two double beds. When I complained the link then showed a receipt for an accessible room with a king bed. These are obviously intentional practices to deceive. How many disabled customers are priceline taking advantage of with this practice?! Thank you.
Business Response
Date: 12/01/2022
Dear **** ******,

Thank you for contacting us regarding your hotel reservation at the ***** * ** ******* ********* ************* for Request Number 19*********.

We are writing in response to your Better Business Bureau complaint.

As we understand, the hotel did not provide you with the guaranteed room type on your reservation. Our system confirmed your reservation for a 1 King Bed Accessible Room Non-Smoking. We called the hotel and confirmed that the handicap-accessible rooms were not available during your stay due to renovation. We tried to request an exception or a refund but did not obtain approval. Since we value your business, we processed a full refund of 105.96 CAD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.

We hope you find this information helpful.

Sincerely,

Executive Offices
Customer Answer
Date: 12/02/2022

Better Business Bureau:

I have reviewed the response made by the business. I accept the refund however the explanation is pure fiction. I booked an accessible room with a king bed. Priceline accepted and guaranteed the booking. I viewed the request sent from priceline to the hotel on the desk clerks computer screen and it stated ‘a standard room with 2 beds’. Also, the first link priceline sent me to a link of my receipt also stated ‘a standard room with 2 beds’. When I complained priceline changed the link to state ‘accessible room with king bed’. The hotel has 4 accessible rooms, 3 were in use and one was under renovation and unavailable when the reservation was made and when we arrived. The explanation is mendacious. However I do appreciate the refund. Thank you BBB.

**** ******
Initial Complaint
Date:11/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to inform Priceline and ******** ******** how disappointed I am in customer service I receive and the lack of knowledge and training the outsouce employees have. I originally had a flight for ******* in September 2021, but because of the pandemic I was giving a credit and it expire in Aug 2022. I called before the expired date and schedule a oneway flight to ******* Nov 30th 2022 and had a remaining credit of about $91 that I was told will not expire for another year. I called a week before Thanksgiving to see about rescheduling or getting a credit for the flight to ******* because I recently had a toe injuring at work that I may need to have surgery on and I may not be able to fly. I thought the Flight was schedule for Nov 23rd but the Priceline agent inform me that it is Nov 30th and she ask me to hold while she check to see if the flight will qualify for credit after been on hold for a few minutes the agent came back and said that it does qualify for credit and to call back if need to cancel for credit. On Nov 26th I called about getting the flight credit because I had slice my hand on thanksgiving and need 12 stitches and with all the other issues going on I am in no shape to travel. I spoke to Jasper gave him the Trip # explain that this originally for Sep 2021 and that I spoke to a agent week prior who told me to call back. Put me on hold for about 10mins and said I can cancel and get a credit then hold again and said I cannot. I told him I was going to make a complaint then he offer to transfer to a supervisor I inform Jasper that if the supervisor going to say the same thing, not interest and he said Daniel the supervisor will have other options. Spoke with Daniel, he confirm I want to cancel for credit place on hold for 15 mins and said it qualifies and then ask can he place me on hold again for 15 mins and inform me that it do not qualify. I spent an hour on the phone just to be told wrong information by people who are not train properly.
Business Response
Date: 12/13/2022
Dear ****** ******,

Thank you for contacting us regarding your reservation with Trip Number ***********.
We received your Better Business Bureau concern.
We're sorry to hear you were not being assisted. We will use this feedback for better customer service.
We are currently making attempts to resolve this issue for you. We are working hand in hand with ******** ******** to check what happened, and while your reservation is still under review.
Please reply to this message after five (5) business, and we will get back to you as soon as possible.
We appreciate your patience while we continue to work to resolve your issue, and we're sorry for the inconvenience. Stay safe!
Sincerely,
Executive Offices
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, 11/26/2022, I made a reservation via Priceline at the ******* *** * ****** ** ******** ** *** airport in *****. My stay was for 11/26/2022 and checking out 11/30/2022 confirmation # *********. I am a Licensed ******** ****** ****** and ****** ****** ********* and I had a patient call with a ****** ****** emergency and needed to ensure their safety prior to leaving to check into the hotel. Unfortunately, I needed to cancel my reservation to ensure my patient was safe, and the hotel asked me to follow-up with Priceline. I called Priceline and was told "well didn't you agree to the no refund terms when you booked". I explained that I was a healthcare provider and could anything be done, even a credit would be OK. They refused and said absolutely no refunds or credit per the policy. I asked to speak to a supervisor and I was told "there is no one else to talk to but me, I am the highest person you can talk to." I decided to end the call because I was in the middle of patient care, but some exceptions should be made to health care providers and there should always be an exception just as a courtesy especially if you have history of using Priceline with no issues. To have complete disregard for the situation is unacceptable. Both Priceline agents were rude and not empathetic at all. The hotel said this is a Priceline issue and not the hotel policy. I am simply seeking a refund of # 247.96. Both my fiancé and I use Priceline as we travel every two weeks. If I am unable to be refunded as a one time courtesy, we will find another 3rd party travel service who is more customer driven.
Business Response
Date: 12/08/2022
Dear ******* *****,

Thank you for contacting us regarding your reservation at the ******* *** * ****** ** ********* ******* *** ******* * *** ********* for Trip Number ***********.

We are writing in response to your Better Business complaint.

We understand you requested to cancel your reservation due to a call of duty to attend to a medical emergency. Our records show that our Executive Offices called the hotel on December 1, 2022, and spoke with Joanna at the front desk, who agreed not to charge a penalty fee for your booking. Therefore, we canceled your reservation on December 1, 2022, and refunded $247.96 to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.

Thank you for your time.

Sincerely,

Executive Offices
Customer Answer
Date: 12/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 18477070, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date of the transaction - 11/06/22 - Money paid - 848.97$ for airfare + 157.97 for a hotel + 100 taxi cab - The business is committed to providing airfare -The nature of the dispute is airfare -The business did not resolve the problem - My Priceline trip number ************** - My confirmation number - ******:****** and my new trip number - ************** and my confirmation number - ********: ****** The detailed explanation is attached
Business Response
Date: 12/19/2022
Dear ******* ********,

Thank you for contacting us regarding your ****** Airlines tickets with Trip Number ***********. We are writing in response to your Better Business Bureau complaint.

Please accept our apology. After further review, we agree to refund you 449.04 USD.

As of the moment, we're unable to refund the original form of payment. Instead, we can refund via ACH or check refund. Please provide us with the needed information on your preferred refund process.

ACH:
Bank Name:
Account Number:
Routing Number:
Address:

CHECK
Mailing address:

We will wait for your Rejection response. Stay safe and healthy!

Sincerely,
Executive Offices
Customer Answer
Date: 12/20/2022
I prefer to provide you our mailing address. Please confirm that this information is sufficient for you.

CHECK
Mailing address: ******* ********
*** ******** ***** ******* ***** ***** ******* ********** **** *****

Business Response
Date: 01/01/2023
Dear ******* ********,

Happy New Year!

We have forwarded a request to send you a check refund of 449.04 USD to our Accounting Department. Please note that the refund process is within 15 working days.

We hope to have the opportunity to regain your confidence in booking with us in the future when you have travel planning needs. We appreciate your time.

Sincerely,
Executive Offices
Customer Answer
Date: 01/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will wait for the refund check and will inform you if I don’t receive it in 15 business days. Thank you very much for your help and understanding.

Sincerely,

******* ********
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am staying at the ****** ******* ***** while i was scrolling on your website and I see the frequent “extend you stay” with a great deal. I have pressed this button before and it would always schedule me a room for the next day. How ever this time it did not. Unfortunately I didn’t check thinking I didn’t have to check because of prior bookings. So I double booked a room I was already in. My first booking was 83.97$ the over booked room. After being on the phone with both the ****** and Priceline. ****** was about to cancel reservations and that Priceline has my money. It does say y’all’s name on my pending transaction. Since this was a website glitch I thought that Priceline would help and refund me my money. But they didn’t want to help me one bit and they put the ****** to blame. when it says “EXTEND YOUR STAY “ it means the next day. Not the day off. I finally had to just get over it cause no one will help me from the Priceline team. Soo I again booked another day threw Priceline again the same room for 115.97$. Spending almost 200 dollars on a room that I shouldn’t have spend. It was y’all’s website glitch and I don’t think I should have to pay for it. Do as you please these are just my thoughts. The damage in my wallet is already done. For someone who uses Priceline DAILY will get thrown under the bus yall do not care about you customers that you have. I just wish I can get the 83.97$ refunded that was the double booking. Confirmation number ********* Priceline Trip # *********** Checkin date November 27, 2022 Thanks. **** *******
Business Response
Date: 12/08/2022
Dear **** *******,

Thank you for contacting us regarding your reservation at the ****** ******* ************* ****** for Trip Numbers *********** and ***********.

We are writing in response to your Better Business complaint.

As we understand, you intended to add a night to your current reservation; however, you received confirmation for your new booking showing the same date. Our records show that the type of reservation you booked does not offer an option to add a night. You have to book the additional night as a new transaction. We contacted the hotel and spoke with La'Ruben at the front desk, who confirmed that you used the reservation under Confirmation Number ********** (Trip Number - *********** for $73.97). On the other hand, their records show that the booking under Confirmation Number ********** (Trip Number - *********** for $83.97) was a no-show, and they have processed the billing for both transactions. Regrettably, the front desk declined our request for a refund of the unused reservation.

However, since we value your business, we made an exception and refunded $83.97 to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.

Thank you for your time.

Sincerely,

Executive Offices

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Business Response

Complaint statuses

Business Response

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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