Complaints

This profile includes complaints for Priceline.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Priceline.com LLC

  800 Connecticut Ave Norwalk, CT 06854-1631

  
• 

  Priceline.com LLC

  Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connnecticut Avenue Norwalk, CT 06854

  
• 

  Priceline.com LLC

  800 Connecticut Ave Ste 3W01 Norwalk, CT 06854-1628

  
• 

  Priceline.com LLC

  5 High Ridge Park Stamford, CT 06905

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5th, 2022, I purchased a price breaker from Priceline for $260.96 for ***** * ** ******* *** ******* (confirmation # *********) I had added my two important filters for free breakfast and a swimming pool in the *** ******* area. The second option was for the price breaker deal between three hotels, so I went ahead and chose it since all three had a pool and free breakfast. Once I pay, I get the hotel name and call them to confirm they had free breakfast and a swimming pool which they then told me their pool was not up and running. I'm upset that I added filters and choose a deal assuming it had the two things I needed. After calling and telling them I specifically requested a hotel with a pool Priceline told me there was nothing they can do even though I had added it to the filters. I believe they should honor the filters by giving me a hotel that has a pool and free breakfast like I requested. If I knew the pool was not guaranteed, then I never would have booked.

  

  Business Response

  Date: 10/14/2022

  Dear ******* *********,
  
  Thank you for contacting us regarding your hotel reservation at the ***** * ** ******* *** ******* for Request Number ***********.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you requested to cancel the reservation because one of the amenities was not available during your stay. We called the hotel and confirmed that the outdoor pool is under renovation. We tried to request an exception or refund but did not obtain approval since they received no complaints during your stay. Since we value your business, we fully refunded your reservation for 260.96 USD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2022, I booked a hotel stay for November 2022 through Priceline. I ended up changing my plans and canceled the booking on August 28, 2022 and was issued a refund in the amount of $303.04. Unfortunately, the bank account that I had used to book had since been closed, and Priceline told me they could not refund to a different account for security reasons, and to contact the financial institution directly. I have had extensive contact with the bank, and they have not been able to resolve my issue, as they told me the refund was rejected and sent back to the merchant, as in Priceline. I have contacted Priceline multiple times and they have refuted having my money, but the bank insists that is the case, and it must be somewhere. I would like it back.

  

  Business Response

  Date: 10/17/2022

  Dear ******* ********,
  
  Thank you for contacting us regarding your reservation at the **** *** ** ******* *** ********* **** for Trip Number ***********.
  
  We are writing in response to your Better Business complaint.
  
  As we understand, your bank rejected the refund from Priceline for your booking since you closed the account you used to pay for the reservation. Our records show that we refunded $303.04 on August 28, 2022. For us to review the details of your refund, kindly send us documentation from your bank indicating that they have rejected the refund transaction from us, and you may attach the file in a PDF or JPG format to your BBB Complaint. 
  
  Thank you for your time, and we look forward to your response.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 10/18/2022

  Complaint: ********
  
  I am rejecting this response because:

  I do not have written correspondence from the bank, but they did give me two tracking numbers for the funds that were sent back, as follows:

  ARN#7-*************************

  ROL case no. **********
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 10/30/2022

  Dear ******* ********,
  
  We received your rejection.
  
  We are currently working with our Finance Team on the status of your refund. Kindly post a reply to this message after five (5) days for an update/resolution.
  
  We appreciate your patience while we continue to work to resolve your issue.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation for All Inclusive hotel through Priceline website. When booking the only option you can chose is all inclusive that includes all food and drinks. It clearly states on Priceline for the hotel chosen. Priceline trip # ************** confirmation # ********** purchase date Aug 11.2022 Check-in Sept 20-21, 2022 Amount $128.97 Upon arrival at the hotel, I was told that the agency booked me for only Room and no "All inclusive" option. I called Priceline customer service on 10.5.2022 and representative refuses to make full refund for services and product not provided.

  

  Business Response

  Date: 10/17/2022

  Dear ****** ******,
  
  Thank you for contacting us regarding your reservation at the ***** ** ***** for Trip Number ***********.
  
  We are writing in response to your Better Business complaint.
  
  As we understand, you booked an All-Inclusive hotel stay, but the room you received did not include the All-Inclusive amenity. Our records show that we processed a 20% refund of $25.79 on October 5, 2022, to your **** card as compensation. We could only issue a partial refund for your booking since you checked in and stayed at the hotel. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.
  
  Thank you for your time, and we apologize for the inconvenience this may have caused you.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 10/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  When booking this hotel at Priceline website there is no even an option available to book it as room only. The ONLY option is to book as All Inclusive. It's clearly states that the hotel is all inclusive, includes all meals and drinks and the Booking is All Inclusive. I attached screenshots in my prior email for support. 

  On your end or another company you used changed the booking to Room only and the hotel received that information. You misled the customer stating that the booking is All Inclusive. The hotel manager informed me that I should contact Priceline for full refund regarding this case.

  This practice is not acceptable form of doing business (even if you used intermediary for this transaction). 

  Sincerely,
  

  
  ****** ******

  

  Business Response

  Date: 10/30/2022

  Dear ****** ******,
  
  We received your rejection.
  
  Since we value your business, we refunded the remaining $103.18 to your card ending in **** as compensation for the inconvenience. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.
  
  Once again, we apologize for the inconvenience this may have caused you, and we thank you for your time.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 26, I purchased 2 airline tickets using the Priceline app to fly from ******* *** to ******* *** on Nov 6, 2022 with **** *** ******* operated by ******* ********. Priceline trip number 1*********7. Everything went well, they charged me $422.84 (each ticket for $211.42. Attached is a screenshot of the charge on my card) and everything was fine up to that point. On Sep 30, I received an email from Priceline (screenshot attached) with a notification that there was a change on my reservation. I would like to clarify that at no time did I contact the airline nor Priceline to request a change, therefore any change that happened in that time was not due to any request on my part. Once I got in touch with ******* customer service, they said my reservation was cancelled at the request of my travel agency (Priceline) because the payment was not completed. The problem is when I reach out to Priceline, it seems they don't know what the problem is. They tried to reach out to **** *** with no response from them. They said I would have to wait 7-10 days to hear from the airlines and if I want my refund, I'll have to wait 6-8 weeks. That is not acceptable. Priceline already charged my card and they're telling me that they need to hear from the airlines before they proceed? ******* already confirmed with me that the reservation was cancelled at the request of Priceline because they did not receive the payment. I am the one with a charge of $422.84. The reservation was cancelled (not because of any request on my part) and I don't have to be penalized because of their operational limitations. I want my refund immediately. I hope to hear from you soon to solve this matter. Thanks

  

  Business Response

  Date: 10/18/2022

  Dear ********* ********,
  
  Thank you for contacting us regarding your ******* ***** **** tickets with Trip Number 1*********7. We are writing in response to your Better Business Bureau complaint.
  
  We apologize for the flight cancellation. We are currently investigating what triggered the cancellation. We understand that this is none of your faults. While the investigation is ongoing, we decided to process the refund of 422.84 USD today, October 19, 2022. Posting time depends on your bank processing time. We recommend contacting your bank if you don't see the credit to your online bank after 10 business days.
  
  We appreciate your patience. Stay safe and healthy!
  
  
  Sincerely,
  Executive Offices

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Priceline.com last weekend. Conf #**************. We arrived in ****** and were told by the rental company that even though we had a paid reservation that there were no cars. They offered no other advice or help. I called Priceline to ask them how we should proceed and how they can get us another vehicle. After spending over an hour on hold trying to find a decision maker at Priceline, we were told "too bad", it isn't their problem!! We had to go to another on-site rental place(now at 1 in the morning) and rent a car from them. That was finally resolved, but not until after 2 AM. This required us to get a hotel room as we simply couldn't make the drive due to being up for 22 hours. Priceline did tell us they would refund the money, but it has been 5 days since Friday and the only email we received was a letter asking how our rental was?? I have zero faith that anyone at Priceline really cares about the fact that they have a company that rents under their flag that DOES NOT have cars for rent when they have valid reservations. I am demanding that this is resolved immediately. Filing a complaint with the BBB and next with the ******** Attorney General. Priceline must take some responsibility for the vendors they represent or what would be the point. I can see if they have suppliers not coming through from their end, but they should push back on them to take care of the customer. This was not an issue of being late or bad weather or anything else. This was simple negligence that really put a giant damper on our activities. We were late for the first part of the wedding activities due to this and that is unforgivable. I EXPECT a personal apology, the money back for the car rental that wasn't there, refund for the difference in the cost of the new car and approx $150 for the hotel room we were required to stay at. (we paid 25,000 of my reward points to purchase the room) I want this resolved by Friday.

  

  Business Response

  Date: 10/17/2022

  Dear ***** *******,
  
  Thank you for contacting us regarding your rental car reservation with ** *** ******* for Trip Number ***********.
  
  We are writing in response to your Better Business complaint.
  
  We apologize for the inconvenience caused by an issue with vehicle availability at the rental counter. Our records show that our Executive Offices have addressed your concern and refunded the total cost of this booking of $332.28 plus $28.69 for the rate difference on October 11, 2022, and requested your hotel receipt for review.
  
  You may respond to the email we sent you on October 11, 2022, and attach a copy of your hotel receipt in PDF or JPG file not larger than 2 megabytes. 
  
  Thank you for your time, and we look forward to your response.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/2022 - Purchase tickets for a trip to my sister's wedding the weekend of 10/7-10/9. I brought 4 tickets one of my sisters contracted COVID in which I was able to cancel out her ticket but now that she is out of the equations all of my other reservation have fell apart. *I needed to change our flight from Thursday 10/6 to Saturday 10/8 due to my sister having Covid we all know that someone has to be here to make sure her children were taken care of while she quarantine. *Priceline has been giving me the run around since Monday when I contacted them about my sister ****** being ill. I understand the pandemic is over but didn't expect to be treated like this

  

  Business Response

  Date: 10/18/2022

  Dear ******* ****,
  
  Thank you for contacting us regarding your ***** *** ***** **** and ******** ******** **** tickets with Trip Number ***********. We are writing in response to your Better Business Bureau complaint.
  
  We comprehend that you want to exchange your tickets without incurring additional fees or to have a refund.
  
  Upon booking, we presented the Fare Rules and Restrictions of the tickets, stating that your tickets are non-refundable and fare difference may apply should you need to rebook.
  
  We are sorry to learn that your sister contracted Covid19 and that all of you didn't take the scheduled flight. We hope that she's feeling better now.
  
  Regrettably, we cannot proceed with your refund request. Our hands are tight with the policy and guidelines of the airlines.
  
  We appreciate your time. Stay safe and healthy!
  
  
  Sincerely,
  Executive Offices

  Customer Answer

  Date: 10/21/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  You guys suck and I wont use PRICELINE anymore

  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed in a suite, 14 days, Room *** in the ****** *** in *******, **********. Not very clean, carpets and the coach were dirty. The entire hotel is not maintained. Lots of issues. The grounds were not kept up. Grass was brown, trees were dead. Swimming pool and hot tub were closed. Looked like it had been closed for years. The door access cards keep failing. Had to go to the front desk 6 times during our stay. The back door access card reader did not work several times during the day. Every time I approached the female housekeeper for fresh towels, she told me to go to the front desk, then we never got any. The male housekeeper was a lot better to deal with. Do not recommend this hotel.

  

  Business Response

  Date: 10/14/2022

  Dear ****** ****,
  
  Thank you for contacting us regarding the hotel portion of your vacation package reservation for Request Number ***********.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that you were unhappy with your hotel accommodation, and some amenities were not available during your stay. We called the hotel and confirmed that the outdoor pool and hot tub are under renovation. We tried to request an exception or refund but did not obtain approval since they received no complaints during your stay. Since we value your business, we refunded 20% of the reservation cost for 573.04 USD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation through priceline express deals, the price illustration from priceline shows 235.98 charged by priceline and 79.9 resort fee to be charged by hotel with total of 315.88. However, when checking in, the hotel charged me 122.99, which is significantly from the total cost priceline showed in the itinerary. Since this reservation is made through priceline with a clear total shown upon making reservation, I'm asking priceline to honor the price they showed and issue a refund of 43.9 that is the difference for what the hotel charged me for upon check in and what priceline said the charge will be. Please see attached pdf for the itinerary with total cost shown and the receipt from hotel when checking in. Thanks

  

  Business Response

  Date: 10/14/2022

  Dear ****** **,
  
  Thank you for contacting us regarding your hotel reservation at *** ******* ***** ********** *********** **** for Request Number 13*********.
  
  We are writing in response to your Better Business Bureau complaint.
  
  We understand that the hotel charged you a mandatory fee more than what was quoted on your reservation. We called the property and confirmed that they charged you a 129.99 USD mandatory fee. Therefore, we refunded the difference from what you were guaranteed for the amount of 50.09 USD. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time.
  
  We hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

  Customer Answer

  Date: 10/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st I booked a vacation package for a rental car and 2 hotels through priceline.com. They were sent all the money at booking when I booked this package. I went and picked up rental car and that was fine I went to check into my 1st hotel and found out priceline had not paid them yet Not realizing it I paid for that hotel again after priceline had been paid for it and was supposed to send them the money That was supposed to stay from July 3rd to July 6th I got to the 2nd hotel *** ******* ******** and tried to check in and found out priceline hadn't paid for them either, At that point I had no extra money to pay for that hotel too again after priceline had done been sent the money to pay for it and me and my family had to drive home early 4 days early from vacation in the middle of the night I had to drive home with 3 children Because we had nowhere to stay. I have spent countless hours on the phone with priceline trying to get them to fix this they were sent $1921 for this vacation package and all I got was a rental car out of it. Every time I call they tell me the call needs to be escalated and someone's going to email me and I have in fact not received one email from them. It cost Me my vacation time that I had worked hard for at work for a vacation I was supposed to have but never did. Priceline refuses to fix this. It is a sad thing that I have been ripped off like feel i have been. The only thing I got from them that I paid for was a rental car. Please help me fix this I really feel like this was completely taking advantage of me and there is probably many others. I stood there in complete humiliation for 8 hours trying to fix this before leaving hotel. This cost me a lot of money I didn't have for a vacation I was very excited about. Priceline completely ruined it. My conformation trip number is *** *** *** ***

  

  Business Response

  Date: 10/18/2022

  Dear ******* ***********,
  
  Thank you for contacting us regarding the hotel portions of your vacation package reservation for Request Numbers *********** and ***********.
  
  We are writing in response to your Better Business Bureau complaint.
  
  As we understand, the hotel charged you for your first prepaid reservation, and the hotel on your second reservation refused to check you in. We are in contact with The ******* ****** ********* ********** ** ******** regarding the charges on your credit card for your reservation with confirmation number *********. Kindly post a reply to this message after five (5) days for an update. 
  
  Please note that while you booked through Priceline.com, your reservation with T** ****** * * ******** ****** (Booking Number **********) was serviced by ***********. We are in contact with them regarding your concern. Someone from *********** will contact you with a resolution within 3-5 business days.
  
  We thank you for your patience, and we hope you find this information helpful.
  
  Sincerely,
  
  Executive Offices

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to say that I am very ****** at Priceline right now. I made a purchase for a hotel stay for October 12, 2022 and I made the purchase on September 20, 2022. Why in your cancellation policy dates, it says in order for me to get a FULL REFUND, I would have had to cancel before 2022-07-30 @ 11:59 pm? It also reads the following: "This booking is fully refundable if you cancel before 2022-07-30 11:59 pm. This booking is non refundable after 2022 08-20 12:00 am. This booking is non-refundable after 2022-10-12 12:00. If cancelled after 2022-07-31 12:00 am, 20 percent penalty will be charged. Now if I purchased my hotel stay on September 20, 2022 which it also says on my receipt, how in the world can you make cancellation dates prior to the actual purchase. This is stealing and now I cannot get a person on the line and have to speak to. I am automatically placed on a call back because of the high volume. I am speaking with someone on chat and they cannot find my reservation nor the confirmation number provided. I am so angry and going to report yoru company to the Better Business Bureau and the Consumer Affairs. You cannot be stealing people's money and not giving adequate time to cancel a reservation. I sent them a screenshot of the reservation because pictures are better, and they still want me to type everything on that reservation manually. I am so freaking angry. I don't feel good and should be resting, but instead having to deal with this ****. This is very poor customer service and I stealing. Most of you companies have been doing this type of stuff after the pandemic and it is shameful. You are probably getting all of these calls because you are stealing from your customers. I WANT MY MONEY BACK.

  

  Business Response

  Date: 10/16/2022

  Dear ***** *****,
  
  Thank you for contacting us regarding your reservation at the ** ****** *** * ****** ** ******* ******* ******* ***** for Trip Number ***********.
  
  We are writing in response to your Better Business complaint.
  
  As we understand, you do not agree to the cancellation policy as it only allows a refund before the purchase date. Our records show that you booked your reservation on September 20, 2022. During the booking process, we stipulated that this booking is fully refundable if you cancel before July 30, 2022, at 11:59 PM. Based on the cancellation policy, your booking was non-refundable when you submitted your request.
  
  However, our records show that we contacted the hotel on October 4, 2022, and spoke with Tenia at the front desk, who authorized us to cancel the reservation without a penalty. Therefore, we refunded $108.56 on October 4, 2022, to the original form of payment used to make the purchase. Refunds take 3-10 business days to post to your account. You may contact your bank directly to inquire about their processing time if you need to check the status of your refund.
  
  Thank you for your time.
  
  Sincerely,
  
  Executive Offices