Complaints
This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 966 total complaints in the last 3 years.
- 330 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regarding HomeServe USA They are a company insuring my home interior and exterior drain lines... On 12/26 i filed a claim due to my drain being stopped up from the kitchen. I had spent the previous 3 days using a snake, and plungers, and liquids to unstop it.. I then realized a leak was coming from the wall under the cabinet. This means the drain line has likely calapsed.. I called homeserve on the 26th... They assigned a contractor but he never got back in contact. On the 28th I called Homeserve andvthey assigned another contractor who electronically assigned me an appointment on Jan 3rd... I called Homeserve back and advised I needed the plumber sooner... They say they called and he said okay.. This dance went each day from the 28th thru today Jan 4th. That 2nd contractor never called... Now Homeserve claims to be assigning a 3rd contractor who has not called. It's starting to feel like Homeserve is a fraud company... It's been 10 days and I've been without service of my kitchen... Highly inconvenient during the holidays with family and all.... If they are not a fraud company, I need them to uphold their end of our agreement... I have been reasonable... Monday will be 12 days and that's IF any one 3ven contacts me then.
Business Response
Date: 01/17/2025
We are in receipt of the complaint filed by ****** ******** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and found that our network provider attended the home on January 6th, 2025, finding an incorrectly installed kitchen drain line configuration. The network provider was able to snake the clogged drain to clear the blockage, though rebuilding and correcting the previously incorrectly installed drain line was not covered under the Interior Plumbing and Drainage system plan. *** ******** accepted this outcome with the network provider on January 6th, 2025, paying out of pocket to correct the kitchen drain line. We attempted to reach *** ******** to confirm his satisfaction on January 6th, 2025, January 8th, 2025, and January 10th, 2025, by phone and email but we were unable to connect with him.
We trust this response satisfactorily resolves *** ********’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ******** to reach out to us with any further concerns.Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our sewer backed up 01/03/2025. I called to use our Home Serve home warranty. ** ** **** **** *********** was assigned. I asked Andrew if he was a licensed plumber he said was, I also asked if he has an occupation license. I checked online and found out they are not. When I told Andrew he immediately became angry, called me trailer trash and hung up. I called Home Serve again and was assigned a restoration company from **********. I asked them the same question and they politely said they were neither licensed or had an occupation license, they declined to come to our house. Home Serve then assigned ******* ******* from **********. I asked him the same question. Paul said he didn’t have a license or occupation license but it didn’t matter he wasn’t driving from **********. When I signed up for Home Serve our agreement says a Licensed and Background checked contractor would make repairs when needed. I called Home Serve again and asked to use my own contractor and then be reimbursed. I had the plumber on site and called for reimbursement authorization at 7:00 pm 01/05 the first agent lied and said i would have a call soon and the plumber should wait, I called after a extended period time passed, the second agent lied and said i would receive a call in 4 hours and the plumber should wait, I called a third time after a extended period and the third agent said I would have to wait until tomorrow. I told her what the first two agents said. The third agent said because I refused the contractors I would have to wait. I DIDN’T REFUSE ANYONE THEY REFUSED ME!!! I ONLY WANTED TO CONFIRM THEY WERE LICENSED CONTRACTORS AND LEGAL TO WORK IN MY AREA.None had an occupation license and are operating in ******** ILLEGALLY!!! I on day 3, we’re staying in an apartment. And because of the delay a home insurance claim for property damage. Home Serve needs to honor our agreement and follow ** law. We need our sewer fixed ASAP By a licensed plumber with an occupation licenseBusiness Response
Date: 01/15/2025
We are in receipt of the complaint filed by ******** ******* and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with Mr. ******* to resolve the issue to his satisfaction.
A member of HomeServe’s Office of the President Team (“OTP”) attempted to contact Mr. ******* on January 7, 2025. They spoke to a lady named “****” who advised they had received the required information to submit a reimbursement request however, had not yet forwarded the information. The OTP member advised we would be happy to review the information for possible reimbursement under the plan terms and conditions, as soon as they are able to send through the reimbursement email or directly to the OTP member.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We look forward to working with Mr. ******* on a mutual resolution to this matter.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has been going on since Nov 21 when I contacted them about a heating / HVAC issue at a rental home. The service technician claimed the unit needed cleaning before he could proceed because he felt the unit had not been cleaned in over a year. I witnessed the quarterly cleaning myself and have the invoices and maintenance records to confirm. I have communicated with two different representatives (Maury and Karen H) and neither of them have kept their promises to get back in touch with me / follow up. Dec 13 - Karen replied to my email and said she would reach out to me after speaking to Maury. Never heard back. Dec 19 - Emailed Karen again. No response at all this time. See attachment for details.Business Response
Date: 01/14/2025
We are in receipt of the complaint filed by ****** ******* and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue, and as a result spoke with Ms. *******, on January 6, 2025, and offered a second opinion regarding her service job. ****** ******* accepted this outcome and the service provider attended on January 8, 2025.
We trust this response satisfactorily resolves Ms. ******* concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome ****** ******* to reach out to us with any further concerns.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of HomeServe Repair for many years and recently I had issues with my service repair claim with HomeServe. My Stove (Range/Oven) had some problems with the oven: it tripped the circuit breaker a few times when I used the oven in early December 2024. I called HomeServe for a repair service on 12/16/24, and a service Technician came in on 12/20/24 to diagnose the issue. He told me that there is an issue with a board that needs to be replaced, and he will report it to HomeServe for next actions, and the order for the new board might take a week or so. On 12/23/24, I received a call from HomeServe claiming the repair is not covered because there was a surge that caused the damage. The problem is that there was no surge in the electric system and the stove five top burners are all working fine, the only problem was in the oven; and all other appliances are fine as well. I asked HomeServe to send me the electrician diagnose report/claim by email, but I have not received the report yet. I called HomeServe on 12/27/24 to discuss the issue and I was told a different story: the repair is not covered because the range is old and normal wear is not covered. I asked to speak to a supervisor to discuss further however no supervisor was available to take the call and I was told someone will call me back. On 12/30/24, I called the HomeServe again to request the call back. Finally, on 12/31/24, someone from HomeServe called me back. However, this time she claimed again that the repair is not covered because of surge. I explained to her that there was no surge in the house. I requested again for the electrician diagnose report/claim by email, and so far (1/3/25) I have not received the report yet. The problems with this claim: (1) Not covering a repair (or replacement) service which should be covered, (2) Providing different reasons to decline the coverage, (3) Not providing electrician diagnose report/claim.Business Response
Date: 01/16/2025
We are in receipt of the complaint filed by **** ** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, called *** ** on January 14th, 2025, and explained that the diagnosis of an electrical surge causing damage to the components of the appliance is not covered under the terms and conditions, which state “What is a covered repair? Repair or replacement of the following for which you have sole responsibility and that fail to perform their fundamental operation(s) in standard service due to normal wear and tear. This Service Agreement covers one (1) of each of the following appliances and all their components and parts, except those noted in the “What is not covered?” section: • Your home’s broken or failed gas or electric range/oven/cooktop (built-in, portable, or freestanding).”
We trust this response satisfactorily resolves *** **** concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ** to reach out to us with any further concerns.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A sore blockage on December 3rd Home serve could not find me a service repair person So I looked for my own And after 3 weeks of my family using buckets to do the business in and driving to a shower house, in which we had to get a hold of a campground owner to open up the shower house because this time of year there is no camping everything's frozen in **. So after all this I submitted my bill for reimbursement which cost me $1,667 and I am a seasonal worker this was an unexpected cost which caused me to drain my bank account and I don't go back to work till February and I told these people that I need this money back and I begged I have actually begged and I sent them the direct deposit forms everything that they need this has been ridiculous I have zero money and I have a family, I need this money back like today I really need this money back today I've been begging since December 20th and you would think it's their job to email me if they need more information but I had to fish for information and email after email after email and no response and no money in my checking account can you please help me somebody help me this is ridiculousBusiness Response
Date: 01/10/2025
We are in receipt of the complaint filed by **** ******* and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President (“OTP”) conducted a detailed investigation of the issue. On January 6, 2025, the OTP member processed a partial reimbursement for Mr. *******, due to some items not being covered under his Exterior Sewer/Septic Line plan. HomeServe attempted to reach Mr. ******* to confirm these actions on January 6th, 2025, January 8th, 2025, and January 10th, 2025, by phone and email, but were unable to connect with him.
We trust this response satisfactorily resolves Mr. *******’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome Mr. ******* to reach out to us with any further concerns.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had this warranty since March 2023. It has steadily increased in price. Recently the company has periodically double or triple charged me. I am not being given any real explanation for this inconsistency when I inquire. I have only gotten one refund. I barely use the service so it is becoming more of a burden & less of a benefit.Business Response
Date: 01/16/2025
We are in receipt of the complaint filed by *** ***** and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President (“OTP”) conducted a detailed investigation of the issue and as a result, contact Ms. ***** several times Via phone, email and written letter to help resolve her concerns. To date, the customer has not responded to the contact attempts.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome Ms. ***** to reach out to us at her soonest convenience and look forward to reaching a suitable resolution.Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My dilemma started on 12-17-2024 when I had an appointment with Home Serve for a boiler and hot water Tune Up. The gentleman called to advise me he was on his way at 8:45 a.m. and I informed him that he wasn’t going to be able to enter my house at that time due to a 4foot deep hole in the front of my house and I asked if he could come later in the day. He told me he would call his office and get back to me. He called back and said no I couldn’t change the appointment so I would have to reschedule. At that time I told him to come and we could see how to work it out and he informed me that my appointment was already cancelled. I called Home Serve to schedule another appointment and was told there were no appointments available until Jan.28th into February to which I replied that I needed an appointment before January 14th because I would be out of town after that date. I asked to speak to a supervisor and I was told someone would call me back. That didn’t happen. On December 20, I called Home Serve and said I wanted to cancel all my contracts with them, I pay $115.97 monthly for various ones. The gentlemen(Todd) took all my info and only refunded my account $18.36 and $18.78. I then receive an email on December 22,2024 stating that I had an appointment with Home Serve on December 23,2024 between 12 and 4p.m. The gentleman showed up and informed my husband that I didn’t have a contract and it would cost $194.43 for the work to be done. We allowed him to do the tune up etc. paid the $194.43 figuring I would take it up with Home Serve. I had paid $37.41 on December 4,2024 for my contract with Home Serve. How is it that when I called to reschedule and was told there were none before the date then when I cancel they miraculously had an appointment 6 days later. I hope to get $194.43 back from this company since I haven’t had any calls from them only the ones I make. I have been a customer since 2019. Thank you for your help. ******* ******* Email ******************Business Response
Date: 01/14/2025
We are in receipt of the complaint filed by ******* ******* and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and, as a result, reached out to **** ******* on January 6th, 2025, and offered a refund for the tune-up service as requested. **** ******* accepted this outcome.
We trust this response satisfactorily resolves **** ********* concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome **** ******* to reach out to us with any further concerns.Customer Answer
Date: 01/21/2025
I was informed that I will be receiving a refund check of $194.43. Thank you!Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim with HomeServe around 7/17/2024 to address a slab leak in my home, They dispatched **** *** *** ******** ******* *** *** to my residence to resolve my issue. The company came out and determine that there was indeed a leak and presented options to remediate the issue. Due to the location and the type of piping materials that existed, they recommended that we did a repipe of our fresh water supply line, since a repair of copper would often result in a leak in another area in the future. I reached back out to Homeserve and advised that I am hiring Hers and His for the the repipe and asked about if I was able to have the maximum plan benefit of the $2,500 applied to the repair, I was told that was the maximum of the benefit and it would be covered. Fast forward several months after work has been completed, I'm now being told that HomeServe only covered the cost of the leak detection of $245. I am now seeking compensation of the approximate remainder of $2,255. Homeserve has been unwilling to resolve this to my satisfaction and state that they've paid out all that I was eligible for.Business Response
Date: 01/09/2025
We are in receipt of the complaint filed by **** ****** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ****** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ****** to reach out to us with any further concerns.
Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 15th, 2024 I provided HomeServe USA documentation from **** ** ******* detailing the $208.80 bill pay transaction sent to them on 9/5/2024. This was after several calls to various HomeServe customer service numbers with numerous mixed messages including "you do not have an account with us" and "you are paid in full" only to receive multiple billing notices in the mail telling us our account is overdue. We finally got **** on the phone with HomeServe and suddenly they could find the account but not my payment. I have received no communication despite being told this would only take a couple of business days. They have stolen my payment and are unable/unwilling to do anything about it. I would provide the account number on my billing notice but no one seems to be able to use that to look up my account. Also, only some of the representatives seemed to have knowledge of a merger/acquisition of Service Line Warranties which is what is on the billing notice. I think this was the root of the problem finding my account but not really the consumers issue. I just want my money back and account closed since clearly I can no longer trust this organization should I need their services.Business Response
Date: 01/06/2025
We are in receipt of the complaint filed by *** ****** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and as a result, contacted *** ****** on December 31, 2024, and offered him a refund. **. ****** accepted this outcome.
We trust this response satisfactorily resolves *** ******’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome **. ****** to reach out to us with any further concerns.Customer Answer
Date: 01/13/2025
I have yet to receive the payment, so I do not consider this closed. They claim to have mailed it but that was supposedly sent 2 weeks ago.Customer Answer
Date: 01/22/2025
I have received the full amount by check for this refund after reaching out to my contact at HomeServe. There was apparently an issue getting my check sent out initially but this has now been received.Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have paid HomeServe monthly for appliance repair. Our wash machine has a hub assembly malfunction that needs repair. A branch of HomeServe, ServiceBench, did not respond to a scheduled appointment Dec.18 or called to reschedule. We have been customers of HomeServe for over twenty years and never experienced this issue before. We would like a response to our problem asap considering the machine is less than two years old. I have documentation of product registration and monthly statements for service. Thanks for your help in this matter.Business Response
Date: 01/08/2025
We are in receipt of the complaint filed by ***** ***** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ***** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ***** to reach out to us with any further concerns.Business Response
Date: 01/08/2025
We are in receipt of the complaint filed by ***** ***** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ***** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ***** to reach out to us with any further concerns.Business Response
Date: 01/08/2025
We are in receipt of the complaint filed by ***** ***** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ***** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ***** to reach out to us with any further concerns.Customer Answer
Date: 01/09/2025
Apparently I’ve reached a dead end road on this complaint because HomeServe(appliance repair I pay monthly) nor ****** will cover the cost of hub assembly malfunction. I’m beyond frustrated that a machine less than two years old cannot meet durable expectations and cannot be covered in good faith being that the hub assembly is a critical component of the machine overall function.Customer Answer
Date: 01/09/2025
Apparently I’ve reached a dead end road on this complaint because HomeServe(appliance repair I pay monthly) nor ****** will cover the cost of hub assembly malfunction. I’m beyond frustrated that a machine less than two years old cannot meet durable expectations and cannot be covered in good faith being that the hub assembly is a critical component of the machine overall function.Customer Answer
Date: 01/09/2025
Apparently I’ve reached a dead end road on this complaint because HomeServe(appliance repair I pay monthly) nor ****** will cover the cost of hub assembly malfunction. I’m beyond frustrated that a machine less than two years old cannot meet durable expectations and cannot be covered in good faith being that the hub assembly is a critical component of the machine overall function.Business Response
Date: 01/16/2025
We are in receipt of the rejection complaint filed by David ***** and regret to learn of his continued dissatisfaction. Homeserve USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.
In response to *** *****’* complaint rejection, a member of HomeServe Office of the President (OTP) verified that the diagnosis of the faulty hub and transmission is not covered under the plan. We understand that *** ***** remains dissatisfied with this outcome; however, we believe our findings and investigation to be fair and consistent with the terms of his service agreement.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ***** to reach out to us with any further concerns.Business Response
Date: 01/16/2025
We are in receipt of the rejection complaint filed by David ***** and regret to learn of his continued dissatisfaction. Homeserve USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.
In response to *** *****’s complaint rejection, a member of HomeServe Office of the President (OTP) verified that the diagnosis of the faulty hub and transmission is not covered under the plan. We understand that *** ***** remains dissatisfied with this outcome; however, we believe our findings and investigation to be fair and consistent with the terms of his service agreement.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ***** to reach out to us with any further concerns.Business Response
Date: 01/16/2025
We are in receipt of the rejection complaint filed by David ***** and regret to learn of his continued dissatisfaction. Homeserve USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.
In response to *** *****’s complaint rejection, a member of HomeServe Office of the President (OTP) verified that the diagnosis of the faulty hub and transmission is not covered under the plan. We understand that *** ***** remains dissatisfied with this outcome; however, we believe our findings and investigation to be fair and consistent with the terms of his service agreement.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ***** to reach out to us with any further concerns.Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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