Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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From You Flowers, LLC has 8 locations, listed below.

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  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  
• 

  From You Flowers, LLC

  284 S Main St Salt Lake City, UT 84102

• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for delivery on the Thursday (5/8) before Mother's Day (5/11). They arrived and looked fine. They were placed in water immediately and cared for. By Saturday (5/10) they were wilting and the roses hadn't even opened yet; I contacted their customer service and explained the problem. Their customer guarantee states: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." I requested a replacement shipment since the original was nearly dead already, and requested it be delivered by the next day, Mother's Day, since the flowers were intended to for that holiday. They said they'd send a new order, but would not tell me when it would arrive - after asking multiple times. By Wednesday (5/14) I had not received a replacement order and contacted customer service again. I said forget sending new flowers, I want a refund. They said they'd refund me the cost. It is now 5/27 and I have not received any reimbursement. I am filing a complaint as they do not back their stated customer guarantee. I want a full reimbursement, and I want them to remove their guarantee from their website as it is a lie. Fromyouflowers.com ************************* ###-###-#### ** Address From You Flowers, LLC *** **** **** **** **** *** ********* ** ***** ** Address From You Flowers, LLC *** **** **** ****** *** ***** ** *****

  Customer Answer

  Date: 05/29/2025

  The business has issued a full refund.

  I do request that the business stop contacting me. I am being bombarded with calls and emails apologizing for their horrendous service; their tune sure has changed since I filed my BBB complaint. I want nothing more to do with them, and want them to cease and desist their repeated attempts to contact me. I have blocked their phone number.

  Once they stop contacting me this complaint can be closed.

  Thank you, BBB, for throwing some weight behind this issue.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Formal Complaint Against FromYouFlowers**** Company: From You Flowers, LLC Address: 143 Mill Rock Road East, Old Saybrook, CT 06475 Subject: Complaint Against FromYouFlowers**** – Failure to Deliver as Promised & Refusal to Issue Refund Dear BBB Representative, I am filing this formal complaint against From You Flowers, LLC (FromYouFlowers****) regarding Order #*********, which I placed on May 9, 2025. I paid an additional fee to ensure the order would be delivered on May 11, 2025 (Mother’s Day). Despite this, the order was not delivered until May 12, 2025 at 7:21 PM, thereby completely missing the intended occasion and purpose of the gift. I contacted the company multiple times requesting a full refund, but they failed to respond meaningfully or offer any acceptable resolution. Their last communication simply confirmed the late delivery and ignored my refund request entirely. I am seeking assistance from the BBB to help resolve this issue. My request is for a full refund due to: Failure to fulfill the agreed delivery date, which was critical to the purpose of the order. Lack of customer service response after multiple written complaints and follow-ups. Attached are copies of my order confirmation and correspondence. I hope the BBB can help hold FromYouFlowers accountable and push for a timely resolution.

  

  Business Response

  Date: 05/27/2025

  A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers  

  Customer Answer

  Date: 05/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, On May 19, 2025 i ordered flowers from this company for my sister who lost her precious son my nephew. I went to their website and ordered a plentiful bouquet of flowers in a vase that equaled $72.32 I kept track of the next day delivery but when my sister received the flowers I felt sad and ripped off! a few flowers were stuffed in the vase not equal to what I paid for which was extremely disappointing. How does a company do this to a family who is grieving by ripping them off. I want a full refund for what I received because the bouquet they put together was not what I received and it looked as if they put together a $10 flower arrangement.

  Customer Answer

  Date: 05/21/2025

  Issue has been resolved, company has refunded payment.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my mom and paid to have them delivered the day before Mothers Day, May 10th, as I was going to be out of town and not able to spend it with her. I was following up on the tracking on the day they were to be delivered and there was a *** link that stated they wouldn’t be delivered until Tuesday, May 13th which is 3 days late. I immediately contacted customer service and let them know about the *** link and they assured me that a florist was in route to deliver them that day. I kept asking them to please look at the order as there was a *** tracking link attached to it. They just kept insisting a florist was going to be delivering them. So I waited and when my mom had not received the flowers I contacted customer service again and they just said they were sorry and would call my mom and apologize and give me a $10 credit to use toward their service again. First of all I don’t appreciate being told a florist was delivering them when it was *** all along and then the flowers don’t arrive on time. My mom finally received the flowers on Tuesday which I had let her know to stay close to home as they would be delivered that day. She had only left the house for 10-15 minutes for an appointment when *** delivered the flowers and left them in the direct sun on her front porch. There are plenty of shaded places that the ****** drivers put packages all the time. When she opened the box the flowers wee wilted and already browning. Two days later the irises never opened. I contacted customer service again and sent pictures of the flowers and at first they offered 30% refund and then after going back and forth went up to 50%. I don’t believe a credit of $34 on a $95 is sufficient when the flowers are not only late, but arrive wilted where she couldn’t even enjoy them. Also I don’t appreciate customer service lying to me stating they were in route by a florist the day they were supposed to be delivered when they were not all along.

  

  Business Response

  Date: 05/21/2025

  A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers   

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for flowers on 15 May 2025. I received an email stated that the flowers were delivered on 16 May 2025. However, the recipient never received them. I emailed the company on 17 May 2025 inquiring if they had visual evidence (photo) that the flowers were delivered to the correct address and recipient. The response I received was: "Thank you for your recent order. We are pleased to inform you that your order going to Sung Bounthavong was delivered May 17th at 9:30 Am." This was strange since the previous email stated the flowers were delivered on 16 May 2025. I sent another emailed explaining that the flowers were, in fact, not delivered to the recipient. The response from the company was: "Thank you for your recent order. Please accept our sincere apologies for any inconvenience this may have caused. We will thoroughly investigate this situation and get back to you as soon as possible with our findings. Thank you for contacting us, and rest assured, we will get back to you as soon as we have more information." I am not satisfied with this response, and I would like to have a full refund on my order.

  

  Business Response

  Date: 05/20/2025

  A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Additionally, the delivery was made on May 16th. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers  

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The delivery was actually two days later on Sunday, 18 May 2025 and not on Friday, 16 May 2025 as stated in the response.

  The pre-mature notice that the delivery was made created a lot of confusion both for the company and myself. I'm not sure what occurred, but it stems from a delivery system notification issue. If the delivery system was accurate, I would not have reacted. Rather, I would have waited for the delivery. The pre-mature notification that the delivery was completed prompted a response from me.
  

  Regardless, the outcome is satisfactory to me. 
  

  
  
  Sincerely,
  
  **** *********** 

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bouquet for my Mother In Law to be delivered by Mother’s Day - the order says delivery on 5/10 or 5/11. Got a call on 5/10 that they had to find a new florist for the area and that they would be delivered the next day on 5/11 instead. Thought it was no big deal, but now it’s 5/16 and the flowers have still not been delivered! If they can’t do the order then they should just tell me that and refund me instead of lying and having me wait and be disappointed. Totally ruined what was supposed to be a nice surprise for Mother’s Day. Will never be buying from them again.

  

  Business Response

  Date: 05/19/2025

  A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three $90 bouquets to be delivered on mother's day. One of the orders never arrived, so three days later I reached out to the company. They apologized and said they would give me half of my money back, plus upgrade my order for my loved one. This would have been fine if it had actually happened. They did not refund me 50%, no apology letter sent, and what my grandmother received can only be described as a $20 bouquet from a grocery store. I reached out again, and they refunded me for the entirety of the order. I then reached out to the other two recipients and asked for photos of their delivery. They also received products that were not at all what was ordered. What was supposed to be a full and colorful bouquet was a small handful of dying flowers that did not even fill a small vase. This company is scamming its customers into making a purchase based on photos and then sending a few cheap flowers in its place.

  

  Business Response

  Date: 05/16/2025

  A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a review on fromyouflowers.com they contacted me who was gifted the flowers and the person who gifted the flowers to me. They said they would send another arrangement. They didit is still nowhere near like it should be. I have pictures. I’m over this. They just need to refund the person who gifted me the flowers.

  

  Business Response

  Date: 05/19/2025

  A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers   

  Customer Answer

  Date: 05/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flowers and chocolates to be delivered for a friends birthday on a specific date. The delivery charges were equal to the item charges, but the items were delivered late. Because they were in transit for so long the flowers were wilted once they finally arrived and the chocolates were melted. Poor customer service. The agent led me to believe the delivery charges would be refunded but they were only offering me a credit, which I have no interest in pursuing, I would like an refund since the order was not delivered on time nor was it in good shape due to the delayed delivery.

  

  Business Response

  Date: 05/19/2025

  A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
  Sincerely, From You Flowers   

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the transaction on May 3. Flowers were to be delivered on May 10. They were not delivered. On May 11, I contacted From You Flowers. They said they would figure out what happened and get back to me. I did not receive any updates. On May 14, I contacted From You Flowers again. They said they would figure out what happened. I requested the name of the florist so I could contact them. The florist does not exist. I do not feel as if my problem will be solved. I have been charged for my order.

  

  Business Response

  Date: 05/16/2025

  A supervisor has contacted the customer and left voicemails and sent emails. A 50 percent refund has been processed, which typically will be posted in 1-3 business days, depending on your credit card provider. Additionally, the delivery was made on May 16th. Please let us know if there is anything further we can assist with.
  Sincerely,
  From You Flowers  

  Customer Answer

  Date: 05/16/2025

  My product was finally delivered. Thank you for your prompt response and support.