Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 9/18/24 I paid over $50 to send a big and colorful bouquet to a friend. I was guaranteed same day delivery. Not only was the delivery a day late it looked absolutely nothing like what I ordered. I wish I would have read the reviews first. I'm not just unsatisfied but straight up pissed off.
Business response
09/23/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
09/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered at 1058am. Service says it will have delivered within 4 hours. Received email at 330pm, they are unable to deliver and it will be next day. I feel like this place is a scam! How do you offer a service to have delivered within 4 hours and can’t keep promise! That’s the entire point of website/same day delivery if before a certain time. And you pay for that fee. It was a special occasion and from other reviews I’m reading same issue happens all the time. Company is a lie/doesn’t offer service they sale!Business response
09/23/2024
The customer was given a full refund that processed as a voided transaction. He was also provided the Refund id, the processor authorization code, and the date it was settled in an email as well as on the phone. Sincerely, From You Flowers.Initial Complaint
09/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order Id *********, Order placed 2024-09-11 at 11:00 AM EST. This company repeatedly promises Same day deliver on the day they were ordered. They charged multiple "Expedited Delivery Fee", "Same Day/Weekend Delivery Fees" on top of the normal Delivery Fees. This is not the first time - This is the Third time they have advertised 'Same Day' delivery as long as you are Not within the four hour close of business. They accepted the order knowing they would not/could not live up to the Same Day delivery as promised. I would have happily gone with another - Same Day as promised is what mattered.Business response
09/20/2024
A supervisor has contacted the customer. We did speak with the customer and relayed the following information. We were able to confirm the delivery was made on 9/19/24at 11:30 am. The customer was given a full refund which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered flowers for my sister's funeral and ordered premium, my niece received some well below basic. I am so embarrassed of what my family received, I paid well over 70.00 and it looked like maybe a good 10.00 arrangement. All the company offered was discounts on my next purchase, that is never going to happen. All I want from them is to make it right, deliver what I ordered and I will be OK. I can't believe this company is still in business. Your recent Send Flowers order has been updated #*********.Business response
09/18/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered from the company 2 sets of Bouquets. I paid extra to have them to have them there with in 4 hours. 1 was there with in 4 hours the other was not i let that go. I went over to one of the residents today that received flowers. The flowers were nothing like what was shown in the picture , flowers were not the right colors (the photo showed all orange colors) the delivery had weird yellow flower and a few red roses. In a tall clear vase. The photo showed that it was in a pumpkin like vase. Half of the flowers were dying the day after delivery. It made me question the quality of the second, I very lightly asked for a photo of the other bouquet. I was thinking ok maybe it was a one off. (I would think with that dramatic of a difference they would have contacted me asking if there was something else I wanted). To my surprise the other flowers I ordered were not delivered in the vase I picked out and all the flowers were not the same flower or color. I reached out to the company. What is the point of picking out different priced flowers and vases to have it changed with out my Consent. They explained that it’s up to change if they are out of stock of something or a flower is out of season. These flowers were 360 of what I ordered I can understand if 1 flower is out an there had to be a minor change or they were out of the vases. But for the WHOLE thing to be different then what is the point? When I wrote the company they gave me 10$ back. This is not acceptable. This is truly false advertisement. I would not use this company again. I will go back to 1800 flowers.Business response
09/16/2024
This was also submitted as a review and is being handled there. Thank you. From you Flowers
Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Contacted business online to make a purchase. Picked product with free shipping. Entered all information for shipping and entered all personal information for myself including credit card, email, phone and address. On the last page for payment confirmation I was charged a $17 processing fee. This junk fee was not disclosed up front or at all during the process until they company wasted my time and obtained all my private information.Business response
08/30/2024
We have been unable to locate any order for this customer with the given information. If the customer can provide the order #, his/her last name, the email used on the order for himself/herself, the phone # on the order for himself/herself, or the recipients last name, we would be happy to look further and resolve this for them. Sincerely, From You Flowers.Business response
08/30/2024
We have been unable to locate any order for this customer with the given information. If the customer can provide the order #, his/her last name, the email used on the order for himself/herself, the phone # on the order for himself/herself, or the recipients last name, we would be happy to look further and resolve this for them. Sincerely, From You Flowers.Customer response
09/05/2024
I never submitted the order because I was upset about the undisclosed junk fees they tried to tack on at the last minute. To my knowledge it is against the law to tag junk fees on after the order is in process without informing the customer up front that they are going to tag on junk fees at the endCustomer response
09/05/2024
I never submitted the order because I was upset about the undisclosed junk fees they tried to tack on at the last minute. To my knowledge it is against the law to tag junk fees on after the order is in process without informing the customer up front that they are going to tag on junk fees at the endInitial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered flowers from for you flowers and paid extra for a designer vase with a photo on it. The flowers were wilted and terrible. They were thrown into a vase that didn’t have the picture on it. These were supposed to be for a teenage girl who lost her cousin. This was an embarrassment. I contacted the company and when I asked for a refund and a new bouquet sent, they stopped communicating and said, “since there had been no response, I will end this chat” even though I had responded and was waiting for their next action. You will notice in the pictures of what was sent verses what was ordered the major difference. Also, the photo was just a picture that the girl’s mom taped to the vase herself. I have also attached the conversation with their customer service.Business response
08/30/2024
A supervisor has contacted the customer, and this has been resolved. We left a voicemail and sent an email. We then spoke with the customer as well. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. We did explain the nature of the item she ordered, that this particular item will be delivered in a box by *** or *****, as is stated on the site, as well as the vase. We did explain our policy as well which states: We will issue you a full refund upon your request or agree on some other resolution to your delivery issue that is satisfactory to you. This is on our website as well. The customer acknowledged the receipt of the email and she was asked if she needed further assistance, to which she replied no and thanked us. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
08/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order and requested a delivery date change 20 minutes after placing the order, a representative told me to contact ups to make said changes. I contacted ups, authorized any charges necessary to make delivery happen for my anniversary. FromyouFlowers has not shipped the order and it has not arrived due to it not being shipped before the requested date. I understand flowers have a short lifespan but I was given no further instruction. I feel their practices/policies are bordering predatory. Someone needs to be held accountable and make internal changes to prevent this as less then 10% of customers file a complaint and even less go to the BBB meaning 100's have experienced this situation.Business response
08/27/2024
A supervisor has contacted the customer, and this has been resolved. We spoke with the customer. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. We also explained to him why we could not change the date, (that our growers do not ship on Sundays), and that delivery is scheduled for today as this was the original date. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
08/29/2024
Complaint: ********
I am rejecting this response because:You have taken corrective action to make me financially whole, the problem is how this was handled before the delivery date as shown in the files attached above. If I was made aware of this before hand. I would have had time to react accordingly not scramble the day of paying almost twice what I paid FYF to correct the lack of a product being delivered when your representative said I could simply contact ups and change the date. I even approved extra fees per ups to ensure it was delivered on the 26th. The money does not matter, this is simply an issue of principle and sub par employee training due to 3rd world call centers handling your customers. If I have gone this far how many more customers have been in this exact situation due to the lack of quality knowledgeable customer service.
The proper correction is policy changes and better training for your employees.
Sincerely,
***** *****Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had ordered flowers from fromyouflowers**** and purchased an upgraded bouquet with an assortment of flowers needed for the arrangement. I had scheduled the delivery to be delivered out a couple of days after the order was placed. What I have received was far from the discretion and arrangement that I have bought. I have provided pictures what it should be and what I have received. The bouquet was lacking flowers and did not match what I had originally purchased. They refunded me only $14 of my purchase and should be 100%Business response
08/16/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. The customer responded via email with a "than you". Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
08/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This company is a fraud! I ordered sympathy flowers on a Friday from “From You Flowers” and paid the extra fee for next day/weekend delivery. I contacted them via chat at 5pm the next day as no delivery was made. Was told they could not confirm when/if they would be delivered and refused to give me the vendor’s name citing the following “ due to privacy contracts with our vendors, we are not permitted to release their information.” Their website also states residential deliveries are made by 6pm, so I waited until then and still no delivery. I called and spoke with Eric who told me they were trying to reach the vendor and I replied that the family was in mourning and I did not want them disturbed late in the evening as the delivery should have been made by then. Eric said they could request delivery for Monday?!?! I requested a full refund immediately and kept getting the run around.Business response
08/14/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. The florist stated this was delivered on 8/11/24, not 8/10/24 as the customer requested. We have dealt with them on our end. They were also given a $75 complimentary florist designed arrangement to use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.Business response
08/14/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. The florist stated this was delivered on 8/11/24, not 8/10/24 as the customer requested. We have dealt with them on our end. They were also given a $75 complimentary florist designed arrangement to use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
08/16/2024
Complaint: ********
I am rejecting this response because: Although I received a refund as the company, From You Flowers, states, there were no voicemails left and no $75 floral arrangement was sent pursuant to their response (I just confirmed this with the supposed recipient.)The company is not being honest or following through with their "promises".
Sincerely,
****** ********Customer response
08/16/2024
Complaint: ********
I am rejecting this response because: Although I received a refund as the company, From You Flowers, states, there were no voicemails left and no $75 floral arrangement was sent pursuant to their response (I just confirmed this with the supposed recipient.)The company is not being honest or following through with their "promises".
Sincerely,
****** ********Business response
08/19/2024
We have reached out to the customer several more times and sent the picture of the original delivery we had. The customer has asked us to send the complimentary arrangement out. At this time we are waiting for her to respond with the recipient information for it to be sent to, as we do not want to assume it is the same recipient. As soon as we receive this information, we will proceed with delivery. Please let us know if we can assist further. Sincerely, From You Flowers.
Business response
08/19/2024
We have reached out to the customer several more times and sent the picture of the original delivery we had. The customer has asked us to send the complimentary arrangement out. At this time we are waiting for her to respond with the recipient information for it to be sent to, as we do not want to assume it is the same recipient. As soon as we receive this information, we will proceed with delivery. Please let us know if we can assist further. Sincerely, From You Flowers.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
761 total complaints in the last 3 years.
209 complaints closed in the last 12 months.