Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
02/03/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I’m not liable for this debt with ******* ***** *************** I do not have a contract with EASTERN ACCOUNT SYSTEM, INC., they did not provide me with the original contract as I requested.
Customer response
02/04/2025
I contacted them on Feb 1st 2025.
Business response
02/04/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Other than a dispute made to the bureaus directly, we have never heard from you
Customer response
02/05/2025

Complaint: ********
I reject this response.

I am writing to formally request the removal of the collection account from my record, as there is no contract between us.

Additionally, I previously contacted your office regarding this matter on February 1, 2025, yet I see no action has been taken. Please confirm the removal of this collection within 4 business days.

Sincerely,
**** ****
Business response
02/05/2025
I responded to your previous complaint. You do not have a contract with Eastern Account System. The original creditor does and your contract is with the original creditor.
Customer response
02/05/2025

Complaint: ********

I am rejecting this response because:
Please clarify that this will be removed from my credit report on all bureaus it reports to.
Sincerely,

**** ****
Initial Complaint
01/30/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with ******* **************. I do not have a contract with the collection agency eastern account systems.
Customer response
01/30/2025
Hello,

I am writing to confirm I have spoken with Eastern Account Systems on 1/29/2025 at 6:30 PM to declare that I am not the owner of this debt and have no contract with this business. I spoke with agent Breanna W*********.

Thank you,

****** *******

Business response
01/30/2025
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. All calls are monitored and recorded. You claimed the account was under investigation and to not call again; all communications in writing. You claimed the salesperson was misleading when you signed up for service. Per the original creditor the balance is valid and owed. You do not have a contract with Eastern Account System. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.
Customer response
01/30/2025

Complaint: ********

I am rejecting this response because:
I do not own this debt. No documentation has been provided.

Sincerely,

****** ******
Initial Complaint
01/28/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to dispute the collection account reported by Eastern Account System I, account number 000000XXXXXXXXXXX (The actual account number on credit report) , with a reported balance of $206. I am not liable for this debt for the following reasons: 1. **Lack of Knowledge:** I have no record or recollection of this debt. The account was opened on 12/19/2022, but I was never notified of any outstanding balance or contacted by the original creditor or collection agency. 2. **Failure to Validate:** I requested validation of this debt under the **** **** ********** ********* *** ******), but I have not received any documentation verifying its existence or validity. This includes: - The original signed agreement or contract. - An itemized breakdown of the $206 balance. - Proof that I was properly notified of this debt. 3. **Potential Errors or Fraud:** This debt could be the result of clerical errors, misattribution, or identity theft. I have not authorized any transactions related to this account. 4. *********** ** ******** ********** ****:** The failure to validate this debt may violate the **** and *****, causing harm to my credit report and financial standing. I am not liable for this debt with with ********, I do not have any contracts with EASTERN ACCOUNT SYSTEM. They did not provide me with any contract as requested.
Business response
01/28/2025
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
******** placed an account in collections December 2022 with a $205.54 balance owed for unreturned equipment and service provided February 2022 through June 2022. T
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. Several calls were placed and additional notices were sent without a response.
Validation of the debt owed will be sent to you.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
Initial Complaint
01/23/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for the debt with *******. I do not have a contract with Eastern Account System, IN. They did not provide me with the original contract as I requested.
Customer response
01/23/2025
I called multiple times and left messages requesting the original contract and to have it removed from the credit report.
Business response
01/24/2025
The account has been recalled by the original creditor. We are no longer handling this account.
Please follow up with the original creditor directly. (Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System)
Customer response
01/24/2025

Complaint: ********

I am rejecting this response because:
Eastern Account System is on my credit report. Not the original creditor. It needs to be removed from my credit report immediately.

Sincerely,

***** *****
Business response
01/24/2025
The account was recently recalled, allow time for the bureaus to update. You can follow up with the bureaus directly,
Initial Complaint
01/22/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company randomly showed up on my credit report as if I owe ******* ****** 800$, I currently have ******* and spoke with them regarding this- I have no such debt. EAS is reporting balances fraudulently. I filed a dispute immediately with my ******** credit report and then all of a sudden a letter shows up to my house from EAS saying I have to respond by 11/2024.. excuse me it’s January 2025. I want this removed immediately from my credit report or I will seek legal actions against this fraud charge.
Business response
01/22/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your debt is with the original creditor, not Eastern Account System. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. This account was placed with other agencies prior to Eastern. We have ceased all future communications including credit reporting.
Follow up with the original creditor may be required.
Customer response
01/22/2025

Complaint: ********

I am rejecting this response because: I spoke with ******* ******, billing service representative David D*******, employee ID#******* and confirmed again yesterday I have no such debt to their company. Your response is that my debt is with the original creditor and not Eastern Account System, and that you all notified me prior to reporting this to my credit report, which is a lie. I have received no such notices and furthermore I currently use ******* ****** as my carrier and have for a long time. This needs to be removed from my credit report from EAS since you are the ones who placed it on there. Please and thank you.

Sincerely,

***** *******
Business response
01/22/2025
Per my response: We have ceased all future communications including credit reporting.
Follow up with the original creditor may be required.
Customer response
01/22/2025

Complaint: ********

I am rejecting this response because:
I want to know that you all will be submitting to remove this from my credit report, as I spoke with ******* and they advised me this is suspicious activity and they have nothing to do with this balance being on my credit report as my account with them is current and I do not now or ever have owed them anything.
Sincerely,

***** *******
Business response
01/22/2025
I responded that credit reporting will cease as well as all communications.
Initial Complaint
01/21/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The original creditor ******** which I didn't sign a contract with Eastern Account System. This is unauthorized this illegal transaction without my permission. Please move forward with not liable for this collection agency. They did not provide me with the original contract please remove from credit report.
Business response
01/21/2025
Other than disputes made to the bureaus directly, we have never heard from you. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to collect on a balance owed or report a debt owed to the credit bureaus.
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
Initial Complaint
01/21/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not have a contract with Eastern Account Systems. They did not provide the original contract with my wet signature as requested so I'm not liable for this debt. DELETE ASAP before I file a legal action.
Customer response
01/21/2025
Never received any documentation from Eastern stating I have a contract with them please do a investigation, it's been over 50 days since filing a dispute.
Business response
01/21/2025
Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Validation of the debt owed was sent to you on 12/30/24 in response to your letter. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
Customer response
01/21/2025
I'm going to file legal actions so we are going to deal with it that way because I do not have a legal contract with Eastern Account Systems, provide proof of a contract.
Initial Complaint
01/15/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*******/******* charged a balance after ending service with them. All bills have been paid and all equipment returned in store per instructions when ending service with them. Balance generated, reported and sent to “Eastern account System” collection agency from *******/******* was done so mistakenly and without my understanding. I spoke with *******/*******, and confirmed that amount charged was in fact paid, and they admitted their mistake and removed balance. They have also assured me that Eastern Account System would delete collection account from my credit report, which they have not. Instead, they have just changed status of collection account to “balance paid” “balance: $0) and “account closed”. I want this collection account DELETED from my credit report as it shouldn’t have even been sent. *******/******* Ticket ID: ************
Business response
01/15/2025
The account was placed in collections and paid directly to ******* after credit reporting. Eastern Account System sent notice allowing time to dispute, pay or validate the debt prior to credit reporting. Calls were also placed and an additional notices sent without a response as well. The account did not credit report until approximately 60 days later. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
Customer response
01/15/2025

Complaint: ********

I am rejecting this response because:

******* admitted and declared that charge/balance was done so mistakenly, thus Eastern account system had no right to collect and report this inaccurate account. I have paid all balances correctly to *******, and am at no fault. Eastern account system will be reported to CFPB (consumer financial protection bureau) as this account was taken without my consent knowing that it was done so on original creditor error.

Sincerely,

***** ***********
Business response
01/15/2025
The account was updated by the original creditor with a payment; not an adjustment or credit. Payment was made on the account.
Customer response
01/15/2025

Complaint: ********

I am rejecting this response because:
the balance posted by original creditor was indeed, paid. But after investigating with creditor, they admitted that balance was mistakenly generated POST-cancellation. They have confirmed with me that they have requested to have report/account deleted because it was unjust and without my knowledge after ending service. This is a clear violation in collecting an account that should’ve never pertained to me nor one that consented to. Creditor has notated all of this in writing and can support my claim. ******* ticket ID: ************006
I would like this unjust account removed from my credit report

Sincerely,

***** ***********
Business response
01/15/2025
We cannot adjust or alter the bill or balance in any way. If and when an update is received from the original creditor, it will update accordingly. As of right now, the account is paid in full and reporting to the bureaus accurately.
Initial Complaint
01/13/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On my credit report it's showing a ******* mobile account that was opened in October 2024 in my name. I contacted ******* and they said that my ONLY acct that I have with the mobile department is current and is under $100, and was opened years before this collections acct popped up on my credit report. This is a fraudulent charge, this is not my account. Also the only past due I had was many many years ago, and was filed in a bankruptcy. I want this amount closed, zero out and my credit report corrected.
Business response
01/13/2025
Your dispute has been forwarded to the original creditor. We have ceased all future communications including credit reporting.
Follow up with the original creditor may be required.
Customer response
01/13/2025

Complaint: ********

I am rejecting this response because the only account that I have open with them is current. The collection company said it was for an old address I had however ******* mobile is stating that at that address that the collection agency has is not past due. That account wa moved to my new address because I moved. And my mobile and wifi account are current, and my current bill is nowhere close to the amount the collection agency has. ******* can't even find an accou t for me for that amount that the collection agency is stating.

Sincerely,

**** ******
Business response
01/13/2025
I responded that we are ceasing communications including credit reporting. Please allow time for the bureaus to update your records., This is not immediate. Eastern is a third party collection agency that works on the original creditor's behalf. We cannot adjust or alter the balance owed. Please follow up with them directly.
Customer response
01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
01/06/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
12/27/24 ****** ******* ** ** (***) and EASTERN ACCOUNT SYSTEM I. Paid bill of $300.33 via the *** company ******. *** said it would take 24 hours to reflect update and get it off my account. I disputed with with ********** back in December of 2024. Experian sent me the resolution of my dispute with Eastern Account today stating it is still unpaid and in collections as of January 2025. This is not a true statement. I need help in getting this resolved. I just spoke to *** 1/4/25 and they said they have nothing they can do. I believe *** customer service mislead me and I am not very frustrated. They were not honest from the beginning. I do not know what to do. Please help me. *** said when paid, the collection would be lifted from my account. This is on my credit now: Account info Account name EASTERN ACCOUNT SYSTEM I Account number 000000XXXXXXXXXXX Account type Collection Responsibility Individual Date opened 10/21/2024 Status Collection account. $405 past due as of Jan 2025. Status updated Oct 2024 Balance $405 Balance updated 01/03/2025 Recent payment - Monthly payment - Original balance $405 Highest balance - Terms 1 Months On record until Apr 2031
Business response
01/06/2025
*** placed an account in collections October 2024 with a $405.71 balance owed for service that began provided through 8/5/24.
Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The account did not credit report until approximately sixty days later.
Payment was made after the account was reported to the bureaus.
The original creditor did report a payment made on the account but there is still a balance remaining. Eastern Account System is a third-party collection agency that works on our client’s behalf. We cannot adjust or alter the balance in anyway. Your dispute has been forwarded to the original creditor. If the balance is deemed as owed, validation of the debt owed will be mailed to you.

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