ComplaintsforEastern Account System of Connecticut, Inc.

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Initial Complaint
08/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not legally bonded to a contract with this company and they have not proven I am. I have sent a letter to them and they have never responded with any prove of me signing a legal contract.
Business response
08/15/2024
Please update your records: Eastern Account System's address is *** **** ***** ** *********** ** *****. The address on your letter/screen shots is wrong. Due to the nature of the bills and to protect your privacy and for security purposes additional information is required. Please contact me @ ***********************************. Please include your full address, your date of birth, last four of ssn and the EAS account #. Thank you
Initial Complaint
08/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I closed an account with ******** and a scamming link was emailed to me stating that my new account had been opened and my Internet equipment was being shipped. I clicked the link to explain that I had not opened a new account but instead had just closed an account, then a new account was opened due to me clicking the fraudulent link. My bank verified this fraudulent activity and blocked the transaction. I was not the only Regions bank client that this fraudulent activity with.
Business response
08/14/2024
******** placed an account in collections in March 2024 with a $1232.02 balance owed for service provided. Service began in July 2022 – March 2024. This is not a new account.
Validation of the debt has been requested and will be mailed to you. The account will remain on hold for an additional 30 days allowing time for review.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
Business response
08/14/2024
I made an error in my response- The account was placed for collections in July with a balance of $73.80. This is the final prorated balance.
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
this collection company placed a collection on my credit report that does not belong to me. they won't even send me a copy of the account and proof that it belongs to me. I am a victim of identity theft and I tried to explain this to them. I can't prove my innocence because they refuse to listen and send me proof of what they a stating on my report. I'm filing a compliant and ask they please remove this inaccurate collection from my file. they don't even have an account number listed
Business response
08/13/2024
We have no record of ever speaking with you.
******* placed an account in collections in Match 2024 with a $1232.02 balance owed for service provided to: **** * ******* *** *** ** ******* **. Service began in December 2022 – September 2023. The account was disconnected for non payment. Eastern Account System sent notice allowing time to dispute, pay or validate the debt prior to credit reporting. Calls were also placed and an additional notices sent without a response as well. The account did not credit report until approximately 60 days later.
The account was opened utilizing the same email listed in this complaint. We have called the same phone number listed in this complaint.
Validation of the debt has been requested and will be mailed to you.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
If this is indeed a case of identity theft; per the original creditor: To resolve your issue, please click on the following link: ****************
You may also call ###-###-####.
Please access one of these resources to validate your claim.
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an account in collections. The debt was paid off on July 24th, 2024. The representatives have been giving me the run around. They claimed they sent an email with a paid in full receipt of paid debt and I never received it. I disputed the account with the credit bureaus and they said my balance of $565 is correct and current but when I spoke on the phone with several employees they said I have a zero balance. They have failed to show proof of my balance. I have a credit card statement that shows it was paid off. Seems like a scam to keep my credit low
Business response
08/13/2024
Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. I can assure you that no one is giving you the run around. A paid in full letter was previously sent to you per your request. I have requested another one to be emailed to you. Please allow 24-48 hours. Also, check your spam folder. The email comes from ************************
Customer response
08/15/2024

Complaint: ********

I am rejecting this response because:
it’s been 48 hours and I still have yet to see a letter stating my account was paid in full! This is the lying and giving me the run around I was referring to. I want my letter by tomorrow

Sincerely,

******** ********
Business response
08/18/2024
There is no reason for me to lie. The letter was mailed to you on 8/14/24. the email was rejected.
Initial Complaint
08/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 16, 2024, I paid a balance with Eastern Account in full. Despite this, I received notice on August 10, 2024 that Eastern Account reported me to the credit agencies as being in a "collections" status for the paid-off balance. This erroneous negative information has dropped my credit score by 55 points. I am requesting that BBB assist me in correcting this error.
Business response
08/12/2024
***** placed an account in collections in January 2024 with a $822.51 balance owed. astern Account System sent notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address listed int this complaint. At no time were the notices returned undeliverable. The account did not credit report until approximately 60 days later. You did speak to several agents prior to after credit reporting. A payment was made, settled for a lesser amount owed on 5/14/24. The account is reporting to the bureaus accurately.
Customer response
08/12/2024

Complaint: ********

I am rejecting this response because:

Can someone please explain to me why this balance would be reported to the credit reporting agencies as being in collection? It is no longer the case.
why can’t this just be changed?

Sincerely,

****** *****
Business response
08/13/2024
The account was placed for collections, that doesn't change. It is not taken "out" of collections once paid. The account is reporting accurately. Eastern does not purchase or own the debt. We work on our client's behalf. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
Initial Complaint
08/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******* ************* *** ** ** ** * ********* ** ***** *** **** / 8/9/2024 BUREAU NAME EASTERNACCOS ******* ******* ** ****** **** ******** ** ***** Recently,I did an Investigation on my credit report and found several items on there to be inaccurate Under ** ** **** **** * * Accuracy of report Whenever a cosumer reporting agency prepares a consumer report it shall follw reasonable procedures to assure the maximun possible accuracy of the information concerning the individual about whom the report relates ** ** **** **** * treatment of unverifiable information in general if after any reinvestigation under paragraph of any information disputed by a consumer an item of the information is found to be inaccurate or incomplete or cannot be verified the consumer reporting agency shall promptly delete that item of information from the file of the consumer or modify that item of information as appropriate based on the results of the reinvestigation and promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer Pease remove the following items from my credit report immediately accounts # ******** this account is being reported inaccurately please remove this from my credit report immediately
Business response
08/09/2024
******** placed an account in collections in May 2024 with a $156.97 balance owed for service billed to the same address listed in this complaint. Service began in November 2023 – February 2024. The account lists the same address, same name and the last four of the ssn provided. Eastern Account System sent notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address listed int this complaint. At no time were the notices returned undeliverable. Calls were also placed and an additional notice sent without a response as well
The account did not credit report until approximately 60 days later.
We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
Initial Complaint
08/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This collection agency has failed to provide proof of this so called debt that I owe. I have disputed this directly with them on, with no validity sent to me Per ** **** **** * ****** They must remove this inaccurate information.
Business response
08/05/2024
Validation of the debt owed was mailed to you on 1/24/24 to the address you provided with your dispute.
Customer response
08/06/2024

Complaint: ********

I am rejecting this response because:
This is a lie. I have never received any kind of debt validation. They do not follow the ****. Nothing was ever sent to validate this claim.

Sincerely,

***** *****
Business response
08/06/2024
Validation of the debt owed was mailed on 1/24/24; to the same address
you provided on the letter received. *** ****** **** ** ******* **
*****. We have no reason to lie. We will send it to you again. If this
is not the correct mailing address, please email
*********************************** with the correct mailing address.
Customer response
08/07/2024

Complaint: ********

I am rejecting this response because:
There is no validation that I owe this so called debt. This must be removed from my credit due to fraud from this company.

Sincerely,

***** *****
Initial Complaint
08/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
?I received correspondence from this organization in an attempt to collect a debt. This company has themselves listed as the creditor with no account information listed. Please be advised this is not a refusal to pay a debt, but a notice pursuant to the Fair Debt Collection Practices Act, ** *** ***** **** *** *** that your claim is disputed and validation is required. ?No dunning notice was provided and I have no knowledge of this account or any knowledge of any contract with this institution. I request that you please verify the following information to assist identifying whether this debt is valid:??1. Full original account number?2. Date original account opened?3. Any and all written agreement(s) between myself and the diversified consultants stating I agreed to pay alleged debt?3. Consumer address at which original account was opened?4. Date of first delinquency?5. Itemized calculation of alleged debt 6. Original signed contract between myself and this creditor, not a copy. 7. A copy of all payments made with beginning and ending balances 8. original creditor.? 9. If the company is unable to provide all of the above identifying account information I will have no recourse but to presume the debt invalid and/or fraudulent and request account DELETION from ANY and all credit reporting agencies without further discussion of payment in full or partial settlement.??This is my attempt to verify the validity of this alleged debt and I appreciate your transparency and cooperation.??Please conduct all communication through written correspondence to the following email address(s) only:? Name: ****** ******* Email Address(s): ************************* Absolutely no phone calls from the company in any manner other than permitted I will cease all communication (invoking my legal right to request to cease communication) with the presumption that the debt is invalid and that I own zero responsibility (in part or whole) for the repayment of said debt.?
Business response
08/05/2024
Eastern Account System is a third party collection agency. Your contract is with the original creditor not Eastern Account System. The account was recalled the end of November and the bureaus were updated in December.Follow up may be required with the original creditor.
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an internet bill from ******* not reach my new address, which lead to me not knowing about that balance. In Nov.2022 I see a collection account on my report, which I investigated and found it was about a last bill for ******* service. I have then contacted ******* and inquire about this bill and this collection account. They have explain that as soon as I pay it they will notify Eastern account system (EAS) to delete this collection account. I in turn immediately paid this bill, however I'm still waiting since then for the collection account to be removed. Since EAS had no interest and had no dealing with this account including payment and it was handled directly by me and ******* they shouldn't be reporting any accounts on my credit reports. I also have received no communications from EAS whatsoever and I'm not even able to get my account number. Eastern account systems
Business response
07/29/2024
The account you are inquiring about is an AEP acct, not *******. You have been communicating with Jessica via email and she confirmed the request was made to have it removed from the credit bureaus.All updates are sent to the credit bureaus on the 10th of each month (or next business day). The next update takes place on 8/12/24. Please allow time for the bureaus to update the reports.
Business response
07/29/2024
The account you are inquiring about is an AEP acct, not *******. You have been communicating with Jessica via email and she confirmed the request was made to have it removed from the credit bureaus.All updates are sent to the credit bureaus on the 10th of each month (or next business day). The next update takes place on 8/12/24. Please allow time for the bureaus to update the reports.
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ***, I do not have a contract with Eastern Account System, they did not provide me with the original contract as I requested repeatedly.
Customer response
08/01/2024
I have spoken with them on multiple occasions for many years. This has been an ongoing issue and I want to do whatever it takes to get it resolved as soon as possible. The most recent time I called I spoke with Amy on July 15, 2024. She said she wasn’t able to give me her last name due to security purposes. This was incorrectly put into my name by a previous roommate when I was in college and the original creditor “***” had said they would transfer it in the correct persons name which was done after they spoke with the roommate but then it randomly showed up on my credit report as Eastern account systems years later as collections which is totally unfair.
Business response
08/02/2024
Other than disputes made to the credit bureaus directly, we have never heard from you prior to this complaint. Several agents reached out to you and you hung up on them. Your contract is with the original creditor not Eastern Account System. There has been a credit/adjustment posted to your account and it has been requested to be removed from the credit bureau reports. Please allow time for the bureaus to update.

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ComplaintsforEastern Account System of Connecticut, Inc.

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