Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. ***: **********. ***: ****. Partial account number: 000000XXXXXXXXXXX. Date opened: Dec 26, 2024. Original creditor: ******* ***** **************. Balance: $899. Your company is attempting to collect a debt. I dispute that debt and I refuse to pay it. Any prior authorization you may have had to call me is hereby revoked. In addition, my employer prohibits me from receiving your communications at work. Moreover, I filed a dispute with the credit bureaus as NOT MINE.

  Business Response

  Date: 04/10/2025

  Per your request all communications have ceased. The account will be reported as a disputed account.  If this is indeed a case of identity theft, oer the original creditor: To resolve your issue, please click on the following link:    ****************************************
  You may also call ###-###-####.
  Please access one of these resources to validate your claim.

  Customer Answer

  Date: 04/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, I am writing to express my deep concern regarding several unauthorized account with EASTERNACCOS Account number: **** Account balance: $173.00 , which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports. I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case. I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation. Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  Business Response

  Date: 04/09/2025

  Prior to this complaint, we have never heard from you.
  ******** placed an account in collections in October 2024 with a $357.50 balance owed for service provided that began in April 203 through August 2024. 
  The service address was the same that you listed here in this complaint.  
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response.  Additional notices were sent as well as calls; there was not a response.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  Per the original creditor, if this is indeed a case of identity theft:
  File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email)
  Once a police report has been filed, you will need to file a fraud report with client
  It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Eastern Account System & ******** for their persistent failure to address my disputes concerning inaccurate and unverifiable information on my credit report. Despite multiple attempts to rectify these issues directly with the agency, they have neither responded adequately nor taken corrective action. I seek the BBB's assistance in facilitating the resolution of the following matters: The credit report in question includes the following collection accounts, which I dispute on the grounds of lacking proper validation: Account Number:***************** Issue: I have not received any documentation substantiating this debt. Eastern Account System is a collection agency that purchases or services past-due debts from creditors **** ****** ********* *** ****** * *********: Consumers have the right to request all information in their credit file.? **** * ******: Credit reporting agencies must investigate disputed information and correct or delete inaccuracies within 30 days.? **** **** ********** ********* *** ******* * ******* Debt collectors must cease collection activities until they provide proper validation of the debt. Despite my prior written disputes sent via certified mail on 12/9/2024 and 2/27/2025, has failed to provide the required validation or correct the inaccuracies within the 30-day period mandated by **** * ******.?

  Business Response

  Date: 04/08/2025

  Other than disputes made to the credit bureaus; we have not heard from you. Eastern Account System's mailing address is * ********* ** *** **  ******* ** *****.  Please verify that is the address you have on file. We have recently moved.  If you have receipts for the certified mail with a signature; please forward them to ***********************************
  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  ******* placed an account in collections in February 2024 with a $1109.00 balance owed for services provided September 2022.
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response.
  Validation of the debt owed will be sent to you. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've Informed you about the alleged debt March 5th, 2025. I stated i refused to pay the debt. Means you should cease all communications. On February 10th, 2025 the account did not have a dispute remark. After receiving the dispute you marked the account as disputes March 10th, 2025 which i didnt dispute in my dispute letter. I demand that you waive and remove the alleged debt from my report.

  Business Response

  Date: 04/03/2025

  A letter was received that you refused to pay and all communications immediately ceased. Yes, it was marked as a disputed account. We have ceased all future communications including credit reporting.
  Follow up with the original creditor may be required.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, EASTERN ACCOUNT SYSTEM, is reporting this debt under my name from something with a cable company (*******) whom I have never signed any documents with nor does this cable company offer services where I live. I have never been provided a copy any documents for this account or a letter from ******* or this agency about this debt. Nothing verifying that I owe this deb has been provided to me ever. My frustration with this is that it is damaging my credit which is very unfair. How can they just put something on my report without proof of address, in which if they have that should solve this problem because where I live ******* is not offered. I don't have any statements, letters from this collection company or ******* that shows an Account No: ****, yet they have placed a debt on my credit report of $1,772. I have disputed this with all 3 credit bureaus and the debt remains on my credit report. How do I get this removed for good?

  Business Response

  Date: 04/01/2025

  Please contact J**********************************

  I would like to determine if this is a case of identity theft or the credit bureaus picking up the wrong party and reporting on your credit.

  When you contact me, please provide your date of birth and last 4 ssn.

  Thank you

  Customer Answer

  Date: 04/01/2025

  
  Complaint: ********
  
  I am rejecting this response because: I have provided information indicating that this is a debt on my credit and it is clearly identity theft, in which I have had to freeze my credit on all 3 bureaus until this is taken care of. I am not comfortable with providing them more information.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a negative entry on my credit report from Eastern Account System. The account in question has been paid in full, and my balance is zero. However, the negative mark remains on my credit report, which is severely impacting my ability to secure a home loan mortgage. I recently applied for a mortgage, and the lender informed me that this negative entry is lowering my credit score, making it difficult for me to qualify for favorable loan terms. This is causing unnecessary financial strain, despite the fact that I have already fulfilled my obligation by paying the account in full. Additionally, I do not have a direct contract with Eastern Account System, as this debt was originally with another entity. Despite this, they have reported a negative mark on my credit file, which is now creating financial hardship. I previously reached out to Eastern Account System with a goodwill deletion request, explaining that the late payment occurred after I moved out of my apartment and was no longer receiving payment reminders. Prior to this, I maintained a strong history of timely payments. Despite my good-faith effort to resolve this directly, I have not received a response from the company. I kindly request that Eastern Account System remove this negative entry from my credit report as a gesture of goodwill since the account has been fully satisfied. This correction is critical for my ability to secure a mortgage and move forward with purchasing a home. I appreciate BBB’s assistance in facilitating a resolution.

  Business Response

  Date: 04/01/2025

  You sent several emails seeking a "good will deletion" .  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.  ******* placed an account in collections in May 2024 with a balance owed for service provided. The account was paid in August 2024. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable.  Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debit with (EASTERNACCOS acct# ********), i do not have a contract with (EASTERNACCOS acct# ********) they did no provide me with the original contract as i requested. This company is violating my consumer righ TO PRIVACY PURSUANT ** *** ***** **) and ** *** **** ******a) **** and , **** **** ********** ********* ********** ** *** ***** **********, *** ****** * ******** ********** ** ****** *** **** ** *** ** *** *** *******Absent the application of an equitable doctrine, such as fraudulent concealment, the ******* one-year statute of limitations begins to run on the date the alleged violation occurs, not when it is discovered.”]} Other Legal Precedent ** **** *** ******* ** ******** *** ****** *** ***** *** **** ****** ******* ** *** ****** ** ******** *** ** ***** ** **** ***** **** ****** *** ******** ** ********** ********* ***** *** **** **** **** **** *****

  Business Response

  Date: 03/31/2025

  You filed a **** complaint, I promptly responded -please see the response provided: ******* placed an account in collections in September 2024. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. Validation of the debt owed was sent to you 9/23/24. Payment was not made until January 2025.  Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Eastern Associates regarding my account ending in **************,** opened on August 5, 2024. Nature of the Complaint Improper Debt Collection This company has engaged in deceptive collection practices, violating the ***** by making false claims about my account balance. Failure to Validate Debt Under the *****, I requested validation of the debt, but Eastern Associates failed to provide documentation. Resolution Sought I demand debt validation and an end to misleading collection practices.

  Business Response

  Date: 03/28/2025

  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our client’s behalf.
  ******* placed an account in collections in August 2024 with a $156.97 balance owed for service provided that began in March 2021 through January 2024.
  The service address was *** ********* *** *** ***  ***** **** ***** **.
  The account was disconnected for nonpayment.
   The last payment was made prior to disconnect and the final prorated bill being generated. 
  This account was also placed with another agency prior to Eastern Account System
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response.
  We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof? Account No: **** Amount Disputed: $143

  Business Response

  Date: 03/28/2025

  Other than a dispute made to the credit bureaus directly, we have never heard from you.
  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus. ******* placed an account in collections in January 2025 with a $143.04 balance owed for service provided that began in Sep. 2021 through Nov 2024.
  The service address was the same that you have listed here. The last payment was made prior to disconnect and the final prorated bill being generated.  The account was disconnected for non payment
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* ***** ***** *******. I do not have a contract with Eastern Account System, They did not provide me with the original contract as requested.

  Business Response

  Date: 03/28/2025

  Other than a dispute made to the credit bureaus directly, we have never heard from you.
  Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy.
  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus. *** placed an account in collections in January 2025 with a $575.41 balance owed for service provided  through February 2024.
  Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************