Business Profile

Cable TVs

Charter Spectrum

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15,105 total complaints in the last 3 years.
5,013 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have a spectrum account but I keep getting recurring charges for 154.71 on my **** credit card. **** has blocked the vendor multiple times and they keep declining their charges. However, I want them to stop trying to charge me when I don’t have an account with them. Someone I used to be acquainted with has a spectrum account and was using my credit card to pay their bill. I no longer speak or associate with this individual. I just want my card removed from auto pay so I stop getting transaction declined emails from ****
Business Response
Date: 05/08/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** **** ******** involving a billing concern.

Charter records indicate a representative spoke with *** ******** explaining a ticket has been opened to remove her payment information from the Mobile account. *** ******** was advised to dispute any unauthorized transactions with his financial institution and report it to the local authorities.

A Charter representative contacted *** ******** on May 7, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ******** for future reference.

Regards,
Corporate Escalations
Charter Communications

Business Response
Date: 05/08/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** **** ******** involving a billing concern.

Charter records indicate a representative spoke with *** ******** explaining a ticket has been opened to remove her payment information from the Mobile account. *** ******** was advised to dispute any unauthorized transactions with his financial institution and report it to the local authorities.

A Charter representative contacted *** ******** on May 7, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ******** for future reference.

Regards,
Corporate Escalations
Charter Communications

Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spectrum increased my monthly plan from 128.50 to 154.50. I explain to the representatives that I can not afford the increase and they did not notify me of this change. They will not honor my monthly price and I would like a billing adjustment on my bill. I spoke with a manager named Seth and he just copy and pate a generic message about the promotional price and seemed to careless about my issues. He needs a coaching and needs to be re trained how to treat customer because without consumers they would not have the positions that they have.
Business Response
Date: 05/08/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ***** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** **** ***** involving a billing concern.

Charter records reflect a Charter representative spoke with *** ***** regarding a rate increase on the bill due do a promotional step up. *** ***** was informed she was at the best price for her current existing services and no changes were made to her current package.

A Charter representative contacted *** ***** on May 4, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ***** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:05/02/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 11, 2025 I spoke with Amanda with the Escalation team at Spectrum to inquire on retaining me as a continued customer. I told her I had received an offer from ******* on the same services I had with Spectrum but wanted to offer Spectrum the opportunity to retain me as a customer with the same exact services I currently had. She offered me the same exact services I currently had with Spectrum not removing any items that I had. She quoted the price of $188.50 for one year. I repeatedly asked if that included everything including as well as tax and broadcast fees. She confirmed that. I was satisfied with the offer and continued using Spectrum instead of moving to *******. She thanked me for contacting Spectrum before an promotional items expired which she said would have been more difficult for her to adjust. On April 28, 2025 I noticed by bill had increased by $15.85 which prompted me to call Spectrum. After speaking with Jennifer, Terrance, Prisella (chat), Megan, Myria (Account Specialist) and finally Brain (Supervisor) 2 hours on the phone I was told they would have to listen to the conversation I had with Amanda and Brian would call me within the 24-72 hours (May 1, 2025). Having not received any contact reached out to Spectrum again for a resolution. After an additional 2 hours I spoke with Gary (Customer Solutions) and finally Mallory (Supervisor) that is informing me that "the best they can do" is offer a one time $75 credit on the bill. I asked for the $174.35 not $75 . I asked for the next higher authority and was given the story that I would receive a call from 48-72 hours. The next excuse "they are short staffed" I feel this is to get the customer off the phone and to give up. This complaint with Spectrum is for ticket #*******. After over 2 hours on the phone with the Supervisor she simply hung up on me with no resolution I have attached an email received from Spectrum on 3/11/25 confirming all of the services I will be getting
Business Response
Date: 05/06/2025
*** ** ***** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******* **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ******* ******* involving a billing concern.

Charter records reflect that *** ******* spoke with a Charter representative on May 2, 2025. The representative reviewed the interactions and informed *** ******* that her account was corrected. She was advised that a free promotion for Entertainment View was applied to the account, reducing the monthly rate back to the price she was quoted previously. *** ******* confirmed satisfaction and considered this matter resolved.

A Charter representative contacted Ms. ******* on May 2, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ******* for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that I had to submit a complaint instead of resolving the issue at my first contact with the company. Many hours were wasted on this issue. Thank you BBB for taking care of this.

Sincerely,

******* *******
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a mobile device from Spectrum to activate a line. Device remained unused and never even activated by me before deciding to return. Once received, spectrum is claiming it has scratches and has to be repaired and automatically charged me $360 with no advance notice and no return of my initial fees paid as stated. This seems to be a very common issue with them online. They refuse to show evidence of these so called scratches and just say they have to go with what the rating is as determined by them and there’s nothing that can be done.
Business Response
Date: 05/08/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ******** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ******** involving a billing concern.

Charter's records reflect that a Charter representative spoke with *** ******** and reviewed the billing on his account. *** ******** has been informed of the adjustments made to his bill for his concern. *** ******** can reach out to Charter directly with any additional concerns.

A Charter representative contacted *** ******** on May 2, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ******** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:04/30/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To say dealing with Spectrum has been a headache is an understatement. They value new customers over loyal ones in ***** ****. I'm being charged $93.45/month for 500 Mbps, while that same plan is advertised online for $50. After being transferred four times and enduring a two-hour call, I finally reached a sales representative who was more interested in pushing a mobile plan and cable TV than addressing my concerns. Despite my repeated refusals, he insisted I add services, promising a rate adjustment "in the area of $50" even without those additions. Ultimately, after all that, I was offered a measly $7.50 discount. This isn't just poor customer service; it feels like a slap in the face to a long-time customer in ***** ****.
Business Response
Date: 05/06/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** *****     **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ******* ***** involving a billing concern.

Charter records reflect a Charter representative spoke with *** ***** regarding lowering the monthly bill. *** ***** accepted a new promotional offer that has been applied to the account and future billing expectations have been set.

A Charter representative contacted *** ***** on May 3, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ***** for future reference.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 05/06/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** *****     **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ******* ***** involving a billing concern.

Charter records reflect a Charter representative spoke with *** ***** regarding lowering the monthly bill. *** ***** accepted a new promotional offer that has been applied to the account and future billing expectations have been set.

A Charter representative contacted *** ***** on May 3, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ***** for future reference.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 05/06/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** *****     **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ******* ***** involving a billing concern.

Charter records reflect a Charter representative spoke with *** ***** regarding lowering the monthly bill. *** ***** accepted a new promotional offer that has been applied to the account and future billing expectations have been set.

A Charter representative contacted *** ***** on May 3, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ***** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been receiving marketing mail from Spectrum at my apartment address addressed to people who do not live here since I moved in nearly four months ago. Roughly one month ago, I submitted a "Privacy Preferences" form through Spectrum's website to opt out of receiving marketing communications. (Link to form: *************************************************************) After doing so, Spectrum stopped sending mail addressed to other names — but instead, I began receiving identical marketing mail with my name on it, despite having explicitly opted out. I did not give Spectrum permission to begin using my name for marketing purposes, and I consider this a misuse of my personal information and a deceptive practice. I am requesting that Spectrum immediately cease sending all marketing materials to my address and delete any personal information they may have associated with my name in their marketing system. I would also like confirmation that my opt-out request has been fully honored.
Business Response
Date: 05/01/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ********** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ***** ********** involving a marketing concern.

Charter’s records reflect that a Charter representative spoke with Mr. ********** to acknowledge his marketing concern. Mr. ********** was informed his contact information have been removed from Charter’s marketing list and that this type of request can take up to sixty (60) days to fully take effect.

A Charter representative left message for Mr. ********** on April 30, 2025, and advised of the above information. The representative provided Charter’s direct contact information to Mr. ********** for future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After Spectrum raised my bill, and didn't have any interest in putting me into another service, we signed with a different company, and set disconnection date of 4/29/25. They lady said she was making sure we wouldn't be billed any further. Today 4/29/25 my service has not been disconnected, and now I owe $73.00. Which is much different than the conversation.
Business Response
Date: 05/03/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** **** ****** involving a billing concern.

Charter records reflect a Charter representative sent an email resolution per customer request regarding disconnecting services. Mr. ****** was informed the services were disconnected effectively on 4/29/25 as requested. The order was backdated so there is a zero balance on the account. No billing adjustments are warranted with a zero-ending balance.

A Charter representative contacted Mr. ****** via email with a resolution on May 1, 2025, and discussed the above information. The representative provided Charter’s direct contact information to Mr. ****** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved to a new residence on 04/01/25. My new residence includes cable charges with my rent. I live at ** ******* *** ********* ******* *** I returned all equipment for my previous address on 04/04/2025. Previous address: *** ****** ***, ******* ** *****. Spectrum is telling me I have a bill due for $98.00 on May 3rd for the ****** *** address even though I moved out on 04/01/2025. I went to local office and was told that my service was just cancelled 04/28/25 & they could not do anything about it. I would have to call their business office which I already called on/04/28/2025 and was told I owe this bill for wifi & cable which I no longer have. I believe they just cancelled service after complaining to them about this bill. A Mistake on their end, not mine.
Business Response
Date: 05/06/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ****** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by **. ***** ****** involving a billing concern.

Charter records indicate a representative spoke with **. ****** sho provided a receipt for returning the equipment. *** ****** was informed that she will be receiving a credit adjustment after the equipment is removed from the account.

A Charter representative contacted *** ****** on May 1, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ****** for future reference.

Regards,
Corporate Escalations
Charter Communications

Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/28/25: I attempted to reactivate my ****** Watch ******* *** plan, which had been disconnected for approximately one week due to a repair at *******. After about five attempts and hours of wasted time via chat and phone with Spectrum reps, I have been unable to do so. Further, Spectrum charged me $20 to reactivate a device that was already activated and still does not work. I have been a Spectrum customer for almost 20 years, and my plan includes CATV, Internet, and mobile. My mobile plan includes three phones and two watches. I am asking for a properly trained technical specialist to reactivate my ****** Watch ******* *** plan (paired to my ****** *** ***** phone) and a refund of this $20 reactivation fee.
Business Response
Date: 05/06/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ** *** **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ** ***, involving a Spectrum Mobile device and billing concern.

Records indicate that the mobile device in question has been successfully activated. The customer has been advised of Spectrum’s Mobile Device Activation policy. An adjustment has been issued, which offsets a portion of the previously assessed charges.

A Charter representative contacted *** ** *** on May 5, 2025, by email and discussed the above information. The representative provided Charter’s direct contact information to *** ** *** for future reference.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initially I had 500 mb service, but upgraded to 1 gig due to latency and always needing to reset my modem/router. The service did not improve despite the fact that the data we used was a fraction of what should have been available. I work from home and this is crucial for me to conduct business on a day to day basis. During the time I had their service, I called one time and a tech came out, but the service did not get back. At that point, I knew there was no resolution to have better internet service with Spectrum, but remained with them. When another service came to our area with fiber internet, I decided to try it. Luckily, the service was much better, consistent, and had no latency - plus I was able to go back to 500 mb service and the cost is less expensice. When I called to cancel my service with Spectrum, I was not advised that there would be no proration of the bill. When I called to find out when the updated bill would be available, I was then advised it would not be adjusted. Had I been told that it would not be adjusted when I canceled, I would have delayed the install of the new service and would have waited until the end of the bill cycle with Spectrum. Instead, when I called, the CSR and "member of the leadership team" said they CANNOT prorate the bill, which me being a Customer Service Supervisor actually means WILL NOT. However, shortly after disconnect, they called me and offered me the service for less than what I was paying for the new provider, yet they cannot prorate the last month of service? All I have asked for is my account to be credited for the weeks I did not use/have the Spectrum service - it is approximately $45.00 which is not a lot for a large corporation, but can be to the single family household.
Business Response
Date: 05/08/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ********* **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ***** ********* involving a billing concern.

Charter records indicate a representative spoke with *** ********* advising that a credit adjustment was applied due to the representative not informing her on the bill cycle or remaining balance.

A Charter representative contacted *** ********* on April 30, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ********* for future reference.

Regards,
Corporate Escalations
Charter Communications

Business Response
Date: 05/08/2025
*** ** **** ****** ******** ****** ***** ******* ********** ** ****** **** ********* ** ***** ****** ***** ******** **** ***** ******** ****** *************** **** ****************************** *** ** *** ******** ********* **** ******* ***********

This letter is in response to your correspondence regarding the complaint submitted by *** ***** ********* involving a billing concern.

Charter records indicate a representative spoke with *** ********* advising that a credit adjustment was applied due to the representative not informing her on the bill cycle or remaining balance.

A Charter representative contacted *** ********* on April 30, 2025, and discussed the above information. The representative provided Charter’s direct contact information to *** ********* for future reference.

Regards,
Corporate Escalations
Charter Communications

Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have confirmed that the credit has been placed on my account as agreed upon by both Spectrum and myself.

Sincerely,

***** *********
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have confirmed that the credit has been placed on my account as agreed upon by both Spectrum and myself.

Sincerely,

***** *********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Charter Spectrum is NOT a BBB Accredited Business.