ComplaintsforConair Corporation

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Looks like I unfortunately have many of the same complaints as others. PURCHASED: Cuisinart Coffee Maker, Perfecttemp 14-Cup Glass Carafe, Programmable Fully Automatic for Brew Strength Control & 1-4 Cup Setting, Black, Stainless Steel, ************1 ORDERED- 2/16/24 REPLACED- 2/23/24 REQ. 2ND REPLACEMENT- spoke w/****** Cust. Service- 4/7/24 Said nothing they can do about the malfunction of the clock (again) & to reach out to Cusinart directly CUISINART/CONAIR -6/18/24 to current 7/1 /24- cust. service says about 7-10 business days for replacement but must cut the cord and dispose BEFORE a replacement. 2 weeks without making coffee is the suggestion? The response from C.Serv. was that's the "warranty" - I said most places send & upon receiving customer cuts cord/sends to company & if that doesn't happen it's charged in full. I was told that when "someone needs a replacement, it means the unit isn't working". But the CLOCK isn't working affecting the progammability (NOT making coffee) of the product & at $100 this should absolutely work. This was the main reason I purchased this unit. Terrible service. The fact they continue to sell this product with obviously (read below for more of the same complaints) the continued KNOWN issues is wrong. I am beyond disappointed with this company & product. I will continue to dissuade friends/ family from purchasing. This company should do better.

  Business response

  07/02/2024

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer response

  07/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response now made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The hope is to have the product continue to work as designed for  a length of time that makes sense, with regular 'wear and tear'.  
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am contacting in regards to order ************* with ***********. The package was supposedly shipped with tracking ***************************************************************************************** However, the driver mis delivered the package to another building up the street. The package was found empty and severely damaged with no Contents within the package. The package photos were sent to the company for claim filing with ****  I emailed company for a refund, they stated a month later that, after telling me that they had filed a claim that the rep that was supposed to file the claim in alleged, didn't have my phone number to file a claim, despite my phone number being on the order invoice twice. It sounded like a sham of an excuse to delay my refund. So after a month after an email saying that they had already field a claim a rep told me that she was filing the claim for the first time via something they internally call a referral. At this time, this company has beyond transgressed their limits on boundaries and subduing to a refund is the only option. Email me a confirmation of a refund so I don't have to escalate to a bank or any authoritative court or arbitration procedures. A. If you look at the package, the person that is supposed to label the packages mislabeled the # building, which was due to the illegible shipping labels B. If you look at the shipping label it is damaged pretty severely, the shipping label are illegible and can not be read. I am assuming your warehouse had an issue with the printer there? It appears the shipping labels might have been damaged by the warehouse printer. So your shipping labels being damaged maybe the cause for this whole mishap C. The items aren't here which is very upsetting. The package came empty with just the package, empty

  Business response

  07/05/2024

  Hello,

   

  You were advised on June 25th that a refund would be processed.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a men's shaver and it doesn't work on me. I cant pay for package pickup. I cant drop it off at *** store. Can you please refund me this one time courtesy. Can you refund it without getting the product back?

  Customer response

  06/11/2024

  Do you have united states postal service return label or fedex return label. I really cant use *** return label.

  Business response

  06/11/2024

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer response

  06/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A few months ago I bought a heating pad from Conair and after buying it, a few months later it stopped working. I called conair and they told me they would only give me a twenty percent discount For a new one and I had ten minutes to get it. When I told them that I was not happy with that situation, they hung up with me. I think a product should last more than just a few months and twenty percent is not gonna make up for what I paid for. I've had a few issues with these heating pads and at at this point I think their products are faulty. They want me to provide a code on the prongs but they are so hard to read. I will take a picture of the code and attach it. Apparently the heating pad had sat in the Store for four years, Avoiding the warranty. And the only way I can prove that I bought it a few months ago if I had the receipt but I couldn't tell you whetre it at or what happened to it. So I have no way of Proving it that I bought it a few months ago. At this point I just want a replacement and I'm will return the old 1 to them. I just want a working heating pad.

  Business response

  06/10/2024

  Hello,

   

  Unfortunately, your unit is out of warranty.  Without a valid receipt we cannot replace the unit.  Try going back to **** *** and see if they could help you, seeing you claim to purchase the unit a few months ago. 

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a ******** professional blow dryer and within a couple months of purchase, the blow dryer started sparking and is no longer working. I filed a warranty claim on May 22, 2024 with representative “Tia” at Conair. She told me that this claim would need to be reviewed and it would be 3-5 days before someone emailed me back. As of June 4, 2024, I have yet to receive any call or information regarding my claim. I called Conair again on June 4, 2024 and the same representative offered no solutions others than to “escalate” the matter and I would have to wait another 24-48 hours for a call back this time. I implored her to put me in touch with a supervisor as we have been without our product now for nearly 14 days and she said all supervisors are in a meeting and one would call back, no one did. We had to purchase a secondary unit further increasing our costs as we cannot wait around for Conair to decide when they’re going to respond. We expect this warranty claim to be handled immediately.

  Business response

  06/04/2024

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer response

  06/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  i will keep this complaint open until i am contacted and the warranty issue is resolved.

   

  Sincerely,
  
  ******** ********

  Business response

  06/05/2024

  Hello,

   

  Check your voicemail, a Customer Service Rep. left a message.

  Customer response

  06/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  06/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered on the ******** *** on the website, I was using a promo code ******, I made sure that it still qualifd for the deal which was that you get a free ******* shaver with any purchase over $250. the free item auto added to my cart as you can see from the uploaded proof before i paid but they took it off on my receipt..The free shaver was in my shopping cart as you can see when I paid &then on my confirmation page it is not on there. I had to wait until the next Monday since it was a weekend to call them and I just thought it was a glitch but I called I got someone named Tamania she kind of chuckled and said "yea you didn't qualify because you used a code and you can't use both" . I said i can prove that isn't true she said it didn't matter what the website said they aren't going to honor it. I asked to cancel my order she said I can't do that either. This is Classic Bait & switch. I am just asking for them to send me the ****** shaver that I was promised in my order. If not I want the $127.99 it says the ****** shaver is worth.It isn't fair to make the terms not state you can't use a promo& it still show in the cart.it still does it.I uploaded the one I did today to prove it still can see applied,but then not honor their deal to get people to spend hundreds of dollars. I believe it is actually illegal because of bait and switch laws. I tried to get a supervisor to help me but was just left pm hold for 25 min.My order has not shipped, there was no reason it couldn't be fixed/canceled & I would have just removed the promo even tho it says I can use it.I tried multpl xs to get help on this they refused. I just want the ****** shaver I was promised.OR they can refund me the total for the UV shaver $127.99 & I will buy 1.if you can't get it w/ the promo then don't auto put it in.Or remove it like other companies do when you add the promo..I am entitled to what was in the cart when I purc'd.no supervsr cb yet..my cart has the promo still shows the shaver free

  Business response

  06/03/2024

  Hi,

   

  Someone from our Customer Service team will contact you shortly.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  ******************* - I never recieved this. I want a refund at this point. Very aggravated that they are dragging their feet! Refund please

  Business response

  05/30/2024

  Hello,

   

  Your order was delivered on Saturday.  Please see a

  Customer response

  05/30/2024

  
  Complaint: ********
  
  I am rejecting this response because I did Not get the order and they are being a pain to work with!

   

  ******* ******

  
  

  Business response

  05/30/2024

  Close
  Proof of Delivery
  Dear Customer,
  This notice serves as proof of delivery for the shipment listed below.
  Tracking Number
  ******************
  Weight
  11.40 LBS
  Service
  *** Ground
  Shipped / Billed On
  05/22/2024
  Delivered On
  05/25/2024 3:40 P.M.
  Delivered To
  ********* *** **
  
  
  Left At
  See Delivery Photo
  Please print for your records as photo and details are only available for a limited time.
  Sincerely,
  ***
  Tracking results provided by UPS: 05/30/2024 1:36 P.M. EST
  Print this page
  

   

   

  I have attached the picture from *** of the unit on your porch, please see attached picture

  Customer response

  05/30/2024

  
  Complaint: ********

   

  this is my neighbors porch. I live in a single home duplex! I didn't get it. I don't care what photo there is.
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - I received a ********* Wine Fridge as a wedding gift in Oct 2022 - In April 2024 it completely stopped working - There was a one year warranty on the wine fridge, so I understand why it can't be replaced - However, there is no way to fix this fridge. We had a repairman come out and it appears to be an issue with the chip. No one sells the chip to replace it. - It appears from online reviews that this is happening to a lot of customers right after the warranty period. - ********* is not helping with getting this expensive fridge fixed and instead if offering for me to purchase a new fridge.

  Business response

  05/21/2024

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer response

  05/21/2024

  Customer Service reached out to me to offer 25% of purchasing a new wine fridge. I told them that was not going to work for me - I do not want to pay out of pocket for a $600 fridge that will break again within a year. I'd like help finding the part to repair the fridge I have. 

  For now I am going to say that I am not pleased with the response. 

  Customer response

  05/21/2024

  
  Complaint: ********
  
  I am rejecting this response because: I do not want to pay for a new fridge for this to happen again in 1.5 years. 
  
  Sincerely,
  
  ***** ********

  Business response

  05/22/2024

  Hello,

   

  Your unit is out of warranty, and we advise you that we do not have replacement parts or do repairs.  As a gesture of goodwill, we offered you 25% discount on a new unit.

  Customer response

  05/27/2024

  
  Complaint: ********
  
  I am rejecting this response because I do not want to have to purchase an entirely new unit after only 1.5 years. I am skeptical that the new one will last more than 1.5 years. It’s clear from reviews and articles that this is a widespread issue with this product and I don’t think this experience matches the quality I would expect from *********. I believe this is a faulty product and ********* is aware of it being a faulty product.  At this point I would rather buy from a different brand other than *********. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******** *** purchased on 7/26/23. Plates on straightening iron melted causing it to pull out hair. Company notified on 11/6/23. No response. We continued to notify them and never received a response.

  Business response

  05/20/2024

  Hello,

   

  Someone from our Customer Service team will contact you shortly.

  Customer response

  05/27/2024

  I have never heard from Conair to try to resolve this issue. Why have you closed the case?

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The complaint is about ************* ********* Coffee brewer. I've purchased the unit 2 weeks ago, but according to Cuisinart based on the the serial number the unit is not covered by the warranty, The problem is that the power cored is getting very hot during the coffee making time, presenting in my opinion a highly probability of electrical fire. All my attempts to resolve the problem were rejected based on the registered S/N out of warrant period (year3) . Given the possibility of a fire, and given the fact that the machine is build to make coffee unsupervised, I strongly believe that an exchange is warranted superseding the stated warranty period.

  Business response

  05/15/2024

  Hi,

   

  Someone from our Customer Service team will give you a call shortly.

  Customer response

  05/23/2024

  To whom it may concern.

  The complaint was NEVER answered.

  The company according to the first BBB response supposed to contact me by phone or email.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩