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ComplaintsforConair Corporation
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My hair dryer suddenly stopped working. I have sent several emails to Conair, beginning on July 20th. This past Tuesday, the customer service rep finally took my information again and said that she filed a claim for me. I was supposed to get a mailing label from *** to send my product back in 48 hours. Nothing arrived. So on Friday, August 2, I flied another complaint. That rep took my information again and said that I would be receiving a mailing label from *** by yesterday. So far nothing has arrived. I want to return the dryer but cannot get the mailing label needed to return it.Customer response
08/05/2024
The mailing label finally came through to my e-mail today, August 5th. I sent the dryer back through *** and will await my new hair dryer.Initial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 19th, I purchased a Cuisinart Premium Single Serve Brewer in the amount of 160.18 including tax. On July 23rd the brewer arrived; it was defective. When I reached out their customer support @ ************************************, I was advised that I needed to pay to have this brewer sent back to them which is not right. I can totally agree should this have been just a changed mind or found something better, or not 100% satisfied but they sent me a brewer that would not brew. It is not the responsibility of the customer to pay almost $60.00 to return this back to them when the unit does not work. Attached I included the email thread along with copies of the tracking details ****************** to show the unit has since been sent back and due to be received today, August 2, 2024 PLUS the amount it cost me to send it back. I am seeking reimbursement of $56.63.Business response
08/02/2024
Hello,
Someone from our Customer Service Team will contact you shortly.
Customer response
08/02/2024
I did receive a reply from them but only to tell me that notes were added to a "service number", whatever that is supposed mean. Their reply gives me no direction or even an actual reply to getting reimbursed for a defective brewer. I have been contacting them about this since July 23rd and it's already been almost 3 weeks.Business response
08/02/2024
Hello,
I believe you were contacted today about your refund and the next steps.
Initial Complaint
07/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought two of Cuisinart 2-Tier, Large-Capacity Dish Drying Rack, ******* on 6/9/2024 from ******. The amount was $60.32. Just after 2 weeks of use, the product started rusting on connecting joints and now there are rusts everywhere. This is a serious health concern as the product is meant for drying dishes and rusts can contact the dishes. Because return period at ****** is now passed, our only option is to work with Cuisinart warranty support. However their warranty support did not help at all. I have spent hours calling the Cuisinart customer service(###-###-####) but each time the agent disconnected the call in the middle of the conversation resulting in time wasted and needing to call them again and start the process from the beginning. 1 customer support agent provided a phone number to another company that handles this category of products but that number actually does not exist. At this point, there is nothing I can do to get this problem resolved. Resolution I want is full refund of both items that I purchased, plus compensation of the time that I wasted trying to get help.Business response
07/19/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Looks like I unfortunately have many of the same complaints as others. PURCHASED: Cuisinart Coffee Maker, Perfecttemp 14-Cup Glass Carafe, Programmable Fully Automatic for Brew Strength Control & 1-4 Cup Setting, Black, Stainless Steel, ************1 ORDERED- 2/16/24 REPLACED- 2/23/24 REQ. 2ND REPLACEMENT- spoke w/****** Cust. Service- 4/7/24 Said nothing they can do about the malfunction of the clock (again) & to reach out to Cusinart directly CUISINART/CONAIR -6/18/24 to current 7/1 /24- cust. service says about 7-10 business days for replacement but must cut the cord and dispose BEFORE a replacement. 2 weeks without making coffee is the suggestion? The response from C.Serv. was that's the "warranty" - I said most places send & upon receiving customer cuts cord/sends to company & if that doesn't happen it's charged in full. I was told that when "someone needs a replacement, it means the unit isn't working". But the CLOCK isn't working affecting the progammability (NOT making coffee) of the product & at $100 this should absolutely work. This was the main reason I purchased this unit. Terrible service. The fact they continue to sell this product with obviously (read below for more of the same complaints) the continued KNOWN issues is wrong. I am beyond disappointed with this company & product. I will continue to dissuade friends/ family from purchasing. This company should do better.Business response
07/02/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response now made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The hope is to have the product continue to work as designed for a length of time that makes sense, with regular 'wear and tear'.
Sincerely,
******* *********Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am contacting in regards to order ************* with ***********. The package was supposedly shipped with tracking ***************************************************************************************** However, the driver mis delivered the package to another building up the street. The package was found empty and severely damaged with no Contents within the package. The package photos were sent to the company for claim filing with **** I emailed company for a refund, they stated a month later that, after telling me that they had filed a claim that the rep that was supposed to file the claim in alleged, didn't have my phone number to file a claim, despite my phone number being on the order invoice twice. It sounded like a sham of an excuse to delay my refund. So after a month after an email saying that they had already field a claim a rep told me that she was filing the claim for the first time via something they internally call a referral. At this time, this company has beyond transgressed their limits on boundaries and subduing to a refund is the only option. Email me a confirmation of a refund so I don't have to escalate to a bank or any authoritative court or arbitration procedures. A. If you look at the package, the person that is supposed to label the packages mislabeled the # building, which was due to the illegible shipping labels B. If you look at the shipping label it is damaged pretty severely, the shipping label are illegible and can not be read. I am assuming your warehouse had an issue with the printer there? It appears the shipping labels might have been damaged by the warehouse printer. So your shipping labels being damaged maybe the cause for this whole mishap C. The items aren't here which is very upsetting. The package came empty with just the package, emptyBusiness response
07/05/2024
Hello,
You were advised on June 25th that a refund would be processed.
Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a men's shaver and it doesn't work on me. I cant pay for package pickup. I cant drop it off at *** store. Can you please refund me this one time courtesy. Can you refund it without getting the product back?Customer response
06/11/2024
Do you have united states postal service return label or fedex return label. I really cant use *** return label.Business response
06/11/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
A few months ago I bought a heating pad from Conair and after buying it, a few months later it stopped working. I called conair and they told me they would only give me a twenty percent discount For a new one and I had ten minutes to get it. When I told them that I was not happy with that situation, they hung up with me. I think a product should last more than just a few months and twenty percent is not gonna make up for what I paid for. I've had a few issues with these heating pads and at at this point I think their products are faulty. They want me to provide a code on the prongs but they are so hard to read. I will take a picture of the code and attach it. Apparently the heating pad had sat in the Store for four years, Avoiding the warranty. And the only way I can prove that I bought it a few months ago if I had the receipt but I couldn't tell you whetre it at or what happened to it. So I have no way of Proving it that I bought it a few months ago. At this point I just want a replacement and I'm will return the old 1 to them. I just want a working heating pad.Business response
06/10/2024
Hello,
Unfortunately, your unit is out of warranty. Without a valid receipt we cannot replace the unit. Try going back to **** *** and see if they could help you, seeing you claim to purchase the unit a few months ago.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a ******** professional blow dryer and within a couple months of purchase, the blow dryer started sparking and is no longer working. I filed a warranty claim on May 22, 2024 with representative “Tia” at Conair. She told me that this claim would need to be reviewed and it would be 3-5 days before someone emailed me back. As of June 4, 2024, I have yet to receive any call or information regarding my claim. I called Conair again on June 4, 2024 and the same representative offered no solutions others than to “escalate” the matter and I would have to wait another 24-48 hours for a call back this time. I implored her to put me in touch with a supervisor as we have been without our product now for nearly 14 days and she said all supervisors are in a meeting and one would call back, no one did. We had to purchase a secondary unit further increasing our costs as we cannot wait around for Conair to decide when they’re going to respond. We expect this warranty claim to be handled immediately.Business response
06/04/2024
Hello,
Someone from our Customer Service team will contact you shortly.
Customer response
06/04/2024
Complaint: ********
I am rejecting this response because:
i will keep this complaint open until i am contacted and the warranty issue is resolved.Sincerely,
******** ********Business response
06/05/2024
Hello,
Check your voicemail, a Customer Service Rep. left a message.
Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered on the ******** *** on the website, I was using a promo code ******, I made sure that it still qualifd for the deal which was that you get a free ******* shaver with any purchase over $250. the free item auto added to my cart as you can see from the uploaded proof before i paid but they took it off on my receipt..The free shaver was in my shopping cart as you can see when I paid &then on my confirmation page it is not on there. I had to wait until the next Monday since it was a weekend to call them and I just thought it was a glitch but I called I got someone named Tamania she kind of chuckled and said "yea you didn't qualify because you used a code and you can't use both" . I said i can prove that isn't true she said it didn't matter what the website said they aren't going to honor it. I asked to cancel my order she said I can't do that either. This is Classic Bait & switch. I am just asking for them to send me the ****** shaver that I was promised in my order. If not I want the $127.99 it says the ****** shaver is worth.It isn't fair to make the terms not state you can't use a promo& it still show in the cart.it still does it.I uploaded the one I did today to prove it still can see applied,but then not honor their deal to get people to spend hundreds of dollars. I believe it is actually illegal because of bait and switch laws. I tried to get a supervisor to help me but was just left pm hold for 25 min.My order has not shipped, there was no reason it couldn't be fixed/canceled & I would have just removed the promo even tho it says I can use it.I tried multpl xs to get help on this they refused. I just want the ****** shaver I was promised.OR they can refund me the total for the UV shaver $127.99 & I will buy 1.if you can't get it w/ the promo then don't auto put it in.Or remove it like other companies do when you add the promo..I am entitled to what was in the cart when I purc'd.no supervsr cb yet..my cart has the promo still shows the shaver freeBusiness response
06/03/2024
Hi,
Someone from our Customer Service team will contact you shortly.
Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
******************* - I never recieved this. I want a refund at this point. Very aggravated that they are dragging their feet! Refund pleaseBusiness response
05/30/2024
Hello,
Your order was delivered on Saturday. Please see a
Customer response
05/30/2024
Complaint: ********
I am rejecting this response because I did Not get the order and they are being a pain to work with!******* ******
Business response
05/30/2024
Close
Proof of Delivery
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number
******************
Weight
11.40 LBS
Service
*** Ground
Shipped / Billed On
05/22/2024
Delivered On
05/25/2024 3:40 P.M.
Delivered To
********* *** **
Left At
See Delivery Photo
Please print for your records as photo and details are only available for a limited time.
Sincerely,
***
Tracking results provided by UPS: 05/30/2024 1:36 P.M. EST
Print this pageI have attached the picture from *** of the unit on your porch, please see attached picture
Customer response
05/30/2024
Complaint: ********this is my neighbors porch. I live in a single home duplex! I didn't get it. I don't care what photo there is.
I am rejecting this response because:
Sincerely,
******* ******
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Customer Complaints Summary
184 total complaints in the last 3 years.
74 complaints closed in the last 12 months.