ComplaintsforConair Corporation

• Initial Complaint

  04/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  A Cuisinart product was ordered on 2/16/22 and the charge of $63.55 was posted to my credit card account on 2/17/22. On 2/26/22 *** noted the package would not be delivered and I filed a lost package claim with ***. On 3/4/22 I alerted Cuisinart that the item was not received and I had filed a claim with ***. I wanted a refund to my original form of payment to which they responded "We are happy to reship the order to you, or have it refunded." On 3/5/22 I again responded, "Please refund my order to the original form of payment. I do not wish reshipment. Refund my order." On 3/7/22 Cuisinart responded "Thank you for your inquiry a referral has been sent in regards to this matter. Please allow 2-3 weeks for the referral to be received and answered. After that time elapsed I was not contacted and received no more information about the order. On 3/25/22 I responded "It has been 2-3 weeks since your last response to me. This delay is entirely unacceptable. Please REFUND $63.55 to me for this lost order. You may use my original form of payment. Their response was "If preferred, we will be more than happy to send a follow up referral to our corporate office who handles all refund requests. We will otherwise be happy to place an order for model DBM-8P1 to be shipped to you at no cost. Please let us know which option best suits your needs. On 3/25/22 I responded "As I said in my email reply to you on 3/5/22, I DO NOT WANT ANOTHER ORDER OR RESHIPMENT. REFUND MY $63.55!! If you continue to delay I will file a complaint with the Better Business Bureau. On 3/28/22 again their response was "Thank you for your inquiry. We have sent a referral in regards to this matter, please allow 1 to 3 weeks for the referral to be received and answered." I am hereby filing my complaint with the BBB. Thank you for hearing my complaint **** ******** ****** *** **** **** ***** ********* ** ***** ************

  Business response

  04/01/2022

  Hi,

   

  We have refunded the $63.55 back to the card you used to make the original purchase and you should see that back on her card within the next couple of days.
  

  Customer response

  04/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the refund is seen to have been made to my account.  As of today, Apr 3, 2022 it has not yet been posted to my account.
  
  Sincerely,
  
  **** ******** ****** ******************

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a Cuisinart Twin Oaks Dual Function Pellet and Propane Gas Grill on November 27th, 2021 from ******* at ** ***** **** ** ****** ** ***** ***** **** with a debit card. It was put together that week, and the first use was on the 4th of December. The second use was on December 11, and after that, I purchased the cover for the grill from ******* and stored it for the winter. At the end of February, I tried to use the grill, but it wouldn't get hot. I tried troubleshooting by watching YouTube videos and calling Cuisinart. Cuisinart said it may be the hot rod, but that still didn't fix the problem. Went to the store for an exchange, but a ******* employee denied my exchange, saying I was over the 90 days and the store manager. Cuisinart customer service person Anjel Lennix stated they can exchange the entire grill only parts. I informed them that I'm a disabled veteran, and I can't change motherboards or disconnect the display unit. I asked for a technician, and she stated they don't have any to come to the home. Sometimes I barely can walk, and it's hard to disconnect the pellet machine constantly for diagnoses.

  Business response

  03/30/2022

  Hi,

   

  Someone from the Fulham Group will give you a call.

  Customer response

  03/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I will attempt to upload email correspondence, which has all the info. In brief, an electric kettle failed within the warranty period. I initiated the warranty process on February 23, 2022. The company told me the I am eligible for replacement under the warranty, however, the item is on back order. On February 28, company indicated that the item should ship "soon." I subsequently discovered that the item is in stock and available within days on ******. I requested that the company have ****** ship the replacement to me. They declined. This is unacceptable. I attempted upload a PDF of email correspondence. I can't tell whether that was successful, or if only the title was uploaded.

  Business response

  03/21/2022

  Hi,

   

  Someone from customer service will give you a call.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Cuisinart coffee (ss10) maker that I purchased from ***** has began to smoke and is hot to the touch. I contacted Cuisinart the end of Feb and was told that it was out of stock and not available. My only other option was the ss12. When I received the ss12 I noticed that It fills from the back and did not have a removable resevior. I contacted Cuisinart again and they have no idea why she would have done that. I now have to wait 3-5 business days to get a return label and the ss10 is not in stock until 03/25. After I hung up I noticed the ss10 is in stock online at Cuisinart. I called back once again, after being on the phone for quite sometime I was told that it's out of stock to the phone line but is in stock elsewhere. She was contacting someone to get it shipped out earlier. She said she would call back the next day to verify info. I did not receive a phone call. I called again 03/10 they could see the conversations but still insisted that they can not ship until 03/25, they will not pull it elsewhere. I have since had to buy another coffee maker. I asked for refund and they refuse.

  Business response

  04/21/2022

  Hi,

   

  You refund check was mailed out, please allow 7-10 business day.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Cuisinart 4 hour coffeemaker is not good at all. This is the 2nd one. When we call, they tell us, and agree that the coffeemaker should not make a banging noise, so they MAKE us CUT the cord, while they send a replacement, which they seem to forget all about until we have to call them yet again. Turns out that they never did send a replacement until we called the third time. In the meantime we had to cut the chord and show a picture, and then we are out of coffee in the morning for breakfast. This is the last straw. My daughter said the rep. hung up on her while she was still talking. We have had it with Cuisinart or CONAIR whoever they are. Maybe they should not be in the coffeemaker business. Very bad company. Very bad product. And what's with the cutting the cord? We need a gift card so we can buy another brand. No more Cuisinart. Bad company, and reps.

  Business response

  03/22/2022

  Hi

   

  Someone from customer service will give you a call.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a ******** Pro Gold FX High-Performance Turbo blow dryer on December 21, 2021 with the intent to use it as part of my work equipment as a barber. A few weeks into owning the blow dryer, it had a fall from counter height causing the plastic air filter cage to break into multiple pieces. I contacted ConAir's listed support number and after 3 separate attempts to find a replacement part, was told that they did not offer replacement parts for the dryer. This specific model blow dryer was released in July 2021. I asked for a replacement blow dryer or a refund and was told that I would not be getting either because "falling" isn't covered under warranty. I spent $200 on a blow dryer that is now unsafe garbage. The blow dryer got less than two months of use. The part, plastic, probably cost a few dollars to manufacture. I would like the part, a replacement blow dryer or a refund from ConAir. ConAir's customer service has the specifics related to this purchase. I would be happy to provide my purchase invoice.

  Business response

  03/01/2022

  Hi,

   

  Someone from customer service will give you a call.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on 03/27/2021, Order#, *********8, for a ********* 11-Piece Cookware Set. On 2/16/2022, while cooking a steak with the glass lid on, I heard a loud pop from the kitchen, the lid exploded and shattered not only while still on the pan but around the oven. Needless to say if I had been in the kitchen I would have been harmed by the product. At the very least the lid should have been safe to use while using on the stove in the manner a lid on a pan is normally used. I reached out to ******** the same day in an email with a picutre of the shattered lid and glass in the pan and on my stove. Further, the Cookware set was registered for warranty after purchase, of which I also included in the email. No one has bothered to reach out or believe that this is an issue.

  Business response

  04/01/2022

  Hi,

   

  Your replacement was delivered on 3/8/22.

   

    Delivered On
  Tuesday, March 08 at 3:23 P.M.

  Customer response

  04/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am attempting to receive a replacement coffee maker through a warranty replacement. I contacted Cuisinart in late October 2021. My machine was still within the 3 year warranty and was no longer functioning properly. I reached out to customer service in October and was told that I qualified for a replacement, however the machine wasn’t currently in stock. I was given the option to wait until December for the machine to be back in stock or choose from 2 other coffee makers. The 2 options I was given were not comparable to my current machine, so I opted to wait until December. I waited and finally in December the item was back in stock so I reached out to inquire about when my machine would ship. This company has terrible communication and took well over two weeks to respond back. I was told on January 5, that my replacement was processing and it would ship soon. Another week passed with no communication so I reached out again. 2 1/2 more weeks passed and still no response. Then, I finally received a response last week and was told the item has been discontinued….. this is after I was told that the replacement machine was processing and would ship soon. I’ve sent two additional emails in the last week, none of which have been responded to. This company is completely ignoring me and offering no options for me to receive a replacement machine, which I’m entitled to under warranty. they’re telling me that because the machine has all of a sudden been discontinued, although it’s still listed on their website, I’m basically ***. I just want a replacement for my machine since it is no longer working properly.

  Business response

  02/04/2022

  Hi,

  Someone from customer service will give you a call.

  Customer response

  02/07/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have been dealing with this issue since October. The company has lied repeatedly and never follows up. When I am finally able to speak with someone, they give contradictory responses. I have no reason to believe they will actually reach out to me. This is a simple warranty replacement issue. I was approved for a replacement in November, but they refuse to send it to me. This company is a nightmare to deal with. I’ve never experienced such awful customer service.
  
  Sincerely,
  
  **** *******

  Business response

  02/07/2022

  Hi,

   

  unfortunately, we have not stock right now.  A replacement order has been placed and will ship, as soon as stock is available.

  Customer response

  02/08/2022

  
  Complaint: ********
  
  I am rejecting this response because the company repeatedly gives contradictory responses to the issue. One day it’s “the product is not in stock but will ship soon”, sometimes it’s “the product has been discontinued”, or it’s “please give it another 3-5 days and you’ll have your shipping confirmation. This has been going on since October and they’ve given excuse after excuse. Now, they refuse to communicate with me at all. I have a broken coffee maker that’s still under warranty and they refuse to do anything to replace it and rectify the situation. I don’t need the same model…at this point any coffee maker will do, but they refuse to communicate with me.
  
  Sincerely,
  
  **** *******

  Business response

  02/08/2022

  Hi,

   

  As soon as stock is available we will ship the unit out.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April, after attempts to contact ******* customer service through their website and ******** page, one of their reps on ** told me to contact their *********** ** page and they would help find me a replacement cord for my ******. When twice no one responded to my request I went to their Instagram page where eventually someone wrote back explaining that I need to go to a website by ******* ****** and they would help me. In June someone named Esther finally wrote back. Understanding that this person just works at the Customer service desk and does not make policy I feel I have been patient. They told me because I couldn't produce a receipt that I would have to pay for the replacement part which I explained was fine. They gave me Conair's customer service number and said to quote an order number. I called no less than three times and left a message twice and no one has called back. Was then informed it is 4-6 weeks when the part is in stock. Further, I went about my business and now another number of months has passed, and no follow up from Conair Customer Service. I don't understand how any of these companies maintain business with such poor correspondence with their customers.

  Business response

  01/18/2022

  Hi,

   

  Someone from Customer Service will contact you.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My ****** ********* shaver stopped working in less than a year. The warranty says 3 years so I called the Conair customer service in the US. They said this model is not a US model and they cannot help me. They asked me where I had purchased it, to which I responded that it was a gift. They said I need to contact Conair ** ** ****** (yes, two different people said this). One suggested I find the seller and return it for a refund. In none of the interactions I had with them did they try to help me with the actual issue, offer to look at it or replace the charger, etc.

  Business response

  01/25/2022

  Hi,

   

  Someone from Customer Service will contact you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩