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Find a Location

Apple Oil Company has 1 locations, listed below.

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    Business ProfileforApple Oil Company

    Fuel Oil

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers home heating oil with additives, bio-fuel, 24-hour service, service contracts, and automatic delivery.

    Business Details

    Location of This Business
    325 Morgan Ln, West Haven, CT 06516-4135
    BBB File Opened:
    1/1/1981
    Years in Business:
    62
    Business Started:
    9/11/1961
    Business Incorporated:
    9/11/1961
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Apple Oil
    • Apple Oil & Service
    Business Management
    • Mr. Samuel Liveri Sr., President
    • Mr. Samuel Livieri Jr., Vice President
    Contact Information

    Principal

    • Mr. Samuel Liveri Sr., President
    Additional Contact Information

    Fax Numbers

    • (203) 931-0841
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/19/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I had oil delivery and annual service plan with Apple Oil company. Right after the 1/3/22 annual tune-up, I had no heat on 3/26/2022. Apple oil replaced ****** Logic Board, I paid $504. On 4/6/2022,I purchased $800.84 of oil from Apple Oil On 7/1/2022, the A/C can't be turned on. I paid Apple Oil $302.03 to fix my A/C on 6/30/2021 and install a new Turbo Capacitor/wire. The technician said the reason is that wire/isolation relay wasn't properly fixed by previous technician, which caused damages in A/C. Couple weeks later, A/C stopped. They said the board was burned due to improper wire. The technician Ken will come back to fix their technical problems. On 10/4/2022 , the technician failed to fix due to they forget to install the isolation relay part was identified on 3/26/22, which caused the board burned. He promised to order another ****** circuit board. However, he was very upset, rude and screaming "****** ***** *** ***** "it's the last technician made the ******* mess, not me!!! Do not blame me". I begged him to fix the problem as winter cold weather is coming. And calmly mention that isn't he sent by Apple Oil to fix the previous guy's mistakes?" He slammed the door and left. I was very upset by their service, and wrote ****** Review. On 10/12/2022, another technician came and told me he ordered a very old model that was used in the 70's, obsolete, no longer in use in 2020's. I can't trust to use an obsolete version of parts. If it's broken, it will be more difficult to purchase/replace them. I asked him to order the most compatible/new version or the board I bought last year. Since then Apple Oil refused to service me and give back the new ****** board I purchased. They asked me to use another heat or cooling company instead. I am horribly dismayed by Apple Oil's gross negligence and aggressive technics to cause stress and disruption to consumer's wellbeing, safety. We've left in icy cold and scorching heat weather in these 2 years. **** ****
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doug B

    1 star

    08/17/2022

    {Referencing Complaint from 08/15/2022 by Doug B} In an attempt to resolve this issue four months ago we attempted, mutiple times, to speak with the head of the delivery division and never received a returned call. The goal at that time was to see if Apple Oil was willing to do what they are now offering. This offer seems disingenious because it was not made until after filing a BBB complaint. Further, they are aware that we have had the oil tank and contents removed. A representative from Apple Oil contacted me 2-3 weeks ago in an atttempt to resolve the outstanding charges. During that conversation I was never given the offer to have the oil removed, but rather asked if we would be willing to pay the bill if they offered us the current rate of oil ($6/ gal down to $4.50/ gal) which would have reduced the bill by $150. I rejected that offer and informed them that we have moved on and had the tank removed and had no intention of paying for the oil delivery.

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