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          Find a Location

          Amtrak has 64 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Amtrak

              1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

            • Amtrak

              60 Massachusetts Ave NE Washington, DC 20002-4285

            • Amtrak

              400 N Capitol St NW Washington, DC 20001-1511

            • Amtrak

              PO Box 70 30th Street Station Philadelphia, PA 19105-0070

            • Amtrak

              53 E Mcgovern Ave Lancaster, PA 17602-1922

            Business ProfileAmtrak

            Railroad
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Amtrak is the name under which the National Railroad Passenger Corporation operates rail passenger service. The corporation was authorized by the U.S. Congress and conducts its business pursuant to statutory authorization provided by Congress
            See all additional business information

            Contact Information

            1 Massachusetts Ave NW

            Office Of Customer Relations

            Washington, DC 20001-1401

            Get Directions
            Visit Website
            (800) 872-7245

            Customer Reviews

            1.13/5

            Average of 98 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            442 complaints closed in last 3 years

            193 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Amtrak is the name under which the National Railroad Passenger Corporation operates rail passenger service. The corporation was authorized by the U.S. Congress and conducts its business pursuant to statutory authorization provided by Congress

            Business Details

            This is a multi-location business.

            Find a Location

            Amtrak has 64 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Amtrak

                1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

              • Amtrak

                60 Massachusetts Ave NE Washington, DC 20002-4285

              • Amtrak

                400 N Capitol St NW Washington, DC 20001-1511

              • Amtrak

                PO Box 70 30th Street Station Philadelphia, PA 19105-0070

              • Amtrak

                53 E Mcgovern Ave Lancaster, PA 17602-1922

              Headquarters
              1 Massachusetts Ave NW Office Of Customer Relations, Washington, DC 20001-1401
              BBB File Opened:
              7/31/1996
              Years in Business:
              53
              Business Started:
              3/30/1971
              Business Started Locally:
              3/30/1971
              Business Incorporated:
              3/30/1971
              Type of Entity:
              Corporation
              Alternate Business Name
              • National Railroad Passenger Corporation
              • Amtrak Vacations
              Business Management
              • Mr. Stephen J Gardner, CEO
              Contact Information

              Principal

              • Mr. Stephen J Gardner, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              442 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/07/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I ordered a $100 ******* gift card from Amtrak Guest Rewards on 5/23/23 using 10k points from my Amtrak Guest Rewards ****** ****. I never received the gift card. I have repeatedly called Customer Service in an attempt to find out where the gift card is and am told they have sent it. I have also emailed them twice and never get an answer. I want this resolved.
              Read 441 More Complaints

              Customer Reviews

              98 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Molly H

              07/16/2024

              If I could give them 0 stars I would but it's not an option. They're never on time, so don't have a schedule that you're on when riding with them. They have no pride in what they do, and no respect for their passengers. Travel with them at your own risk.
              Read 97 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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