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Find a Location

Spark Networks Services GmbH has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Spark Networks Services GmbH

      874 Walker Rd Ste C Dover, DE 19904-2778

    • Spark Networks Services GmbH

      1209 Orange St Wilmington, DE 19801

    • Spark Networks Services GmbH

      3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

    • Spark Networks Services GmbH

      475 SANSOME STREET SAN FRANCISCO, CA 94111

    Business ProfileforSpark Networks Services GmbH

    Online Dating Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:

    Consumers report that when their credit card/bank account is charged for this services, it appears as:
    the charge on credit card statements looks like
    Merchant Name: SILVER_US
    Merchant Address: DE 800-942-6026

    Spark Networks is a global dating company with a portfolio of  brands that include EliteSingles, JDate, Christian Mingle, eDarling, JSwipe and Attractive World to name a few.
    Originially founded in 1997 and extended in 2017 through the merger of Affinitas GmbH and Spark Networks, Inc., the company has a presence in 29 countries worldwide, and is publicly listed on the NYSE American LLC exchange under the ticker symbol "LOV."

    Spark Networks’ principal executive offices are located at:

    Kohlfurter Straße 41/43, Berlin
    10999, Germany

    According to the  Terms and Conditions on the company's websites:

    "These Terms & Conditions are between Spark Networks Services GmbH (the “Company”, “Spark Germany”, “we,” “us,” or “our”) and you (“you,” “your,” or “yourself”).
    Spark Networks Services GmbH shall employ the services of its subsidiary, EliteSingles LLC, where applicable. EliteSingles LLC is a Limited Liability Company registered in Dover, Delaware, USA."

    See all additional business information

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 84 Customer Reviews

    Customer Complaints

    271 complaints closed in last 3 years

    90 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Spark Networks Services GmbH has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Spark Networks Services GmbH

        874 Walker Rd Ste C Dover, DE 19904-2778

      • Spark Networks Services GmbH

        1209 Orange St Wilmington, DE 19801

      • Spark Networks Services GmbH

        3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

      • Spark Networks Services GmbH

        475 SANSOME STREET SAN FRANCISCO, CA 94111

      Headquarters
      874 Walker Rd Ste C, Dover, DE 19904-2778
      BBB File Opened:
      9/21/2015
      Years in Business:
      27
      Business Started:
      1/1/1997
      Date of New Ownership:
      1/1/2017
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • CrossPaths
      • Silver_US
      • Zoosk
      • JDate
      • Christian Mingle
      • eDarling
      • JSwipe
      • Attractive World
      • Silver Singles
      • EliteSingles LLC
      Business Management
      • Mr. Markus Baehr, Customer Support Manager
      Contact Information

      Customer Contact

      • Mr. Markus Baehr, Customer Support Manager
      Additional Contact Information

      Fax Numbers

      • (866) 945-4704
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Choosing a dating service

      Customer Complaints

      271 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/30/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On March 10, 2024 I created a profile on Jdate and received a few inquiries "allegedly" based on my profile preferences. In order to respond to these "messages" I had to upgrade my account to a paid account and I was offered what I thought was a six (6) month introductory offer for $29.99 TOTAL, not $29.99/mo, to be collected all at once ($179.99(. I should have checked my bank account and cancelled immediately. In the 19 days I was on the site, I received inquires from exactly 1 man who fits my profile preferences who actually lives within 50 miles of me. I have also received harrassing messages that were insulting and demeaning that attacked my profile, and I had to block him. The 1 person who actually lives near me was so eager to give me his phone number, made it very clear he thought I looked like I wanted "fun" and was pushy for a date and it disgusted me. After the initial flurry of dirty old men looking to score, and men who were either obviously fake profiles or lived 1-3,000 miles away I never saw any eliglble men. For example, I clearly stated I was not interested in dating certain types of men, and yet, that is what was in my "matches" because they have NO members who are eligible, but one can't really learn this without upgrading for a paid account. I realized this was a complete ripoff. I have deleted my profile, I have requested Jdate refund me IN FULL my $179.99 and I have notified my credit card account that the charge, for THAT amount was NOT authorized by me. I want Jdate to respond immediately with the refund and I am never going near one of these dating sites again. For that amount of money I could join a Synagogue and meet people that way and do good at the same time. I was on for exactly 19 days, not even a month, and I just want to forget the entire experience. It was horrible, and Jdate was dishonest. Finally, I request my name not be made available to the public.
      Read More

      Customer Reviews

      84 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maria L

      1 star

      07/22/2024

      I tried Silver Singles THREE TIMES. Each time, 95% of the profiles were scammers. Total garbage site. I will never use them again. Their vetting process sucks.

      Spark Networks Services GmbH Response

      07/24/2024

      We sincerely regret any inconvenience you may have experienced, Maria. We strive to provide a seamless experience for all our members, and it's disappointing to hear that you're unsatisfied. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team is committed to eliminating fake profiles and maintaining a secure environment for our members. We always encourage users to report any suspicious profiles or messages promptly, allowing us to investigate and take appropriate action. We appreciate your patience and will use your input to improve our vetting processes. If you have any specific incidents to report, please contact our customer care team directly so we can address them. Thank you!

      Local BBB

      BBB Serving Delaware

      BBB Reports On

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