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Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spark Networks Services GmbH has 4 locations, listed below.

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    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jdate is a dating site and the transaction was made online on March 2nd. 2025 for $179.94This dating site is dishonest, it tries to show that it has active clients when it DOES NOT. They unilaterally decided to hide the option they had before checking the last time a person entered the site to see if they read the messages or are still subscribed. I complained to customer service and they replied that it is because they only show active users from the last 8 weeks. They think we are dumb and only pay to see photos.

      Business Response

      Date: 03/07/2025

      Hello!

      We are sorry to hear about any inconvenience. We have contacted the customer to find an agreement and we hope this will be to their satisfaction. 

      Best wishes,

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,

      Complaint ID: 23027702

      Miami, March 8th 2025

      Dear Sir or madame,

      I want to receive the money back I paid for the subscription I made believing this site is still the same one it was before and not the dishonest it is nowaday. They "pretend" to have more active customers than they really have, avoiding the possibility to check oneself.

      Thanks

      Business Response

      Date: 03/20/2025

      Hello!


      We are sorry to hear about any inconvenience. We have looked into the matter and are in contact with the user, who has already received a refund of her payment. We hope this will be to her satisfaction. 


      Sincerely,

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 dates Jan 23, 2024 Jul 23, 2024 Jan23, 2025 Unauthorized Money each time of $167.70 withdrawn from my BOA account

      Business Response

      Date: 02/13/2025

      Hi!

      We are sorry to hear about any inconvenience. As checked, the customer's premium membership renewed because the automatic renewal was not cancelled at least 24 hours before the end of her subscription term. We are in contact with the customer, to find an agreement. We hope this will be to her satisfaction. 

      Best wishes,

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,

      Complaint ID: 22929530

       

       

       

    • Initial Complaint

      Date:01/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/16/25 I signed up on the dating service. I was unable to log on so I contacted customer support team. On 1/17/25 I received a response from Jenny who informed me if I was not satisfied with the service I can cancel within 48 hours and subscription fee of $149.94 will be refunded. Within 12 hours I emailed customer support as was instructed and asked that service be cancelled as it did not meet my expectations and for reimbursement as promised. So far no one has responded to me. All I have received are automated emails stating they have received my requests. They do not have a working phone number so there is no way to contact anyone directly. I think they are unscrupulous and should not be allowed to have such a service in this country without an active customer service personnel. I cancelled the subscription online in addition I deleted my personal profile and now all I want is my money back as promised. I have also disputed the charges with my credit card company.

      Business Response

      Date: 01/22/2025

      Hello, we answered the customer's request per the following:

      Hi ****,
       
      We regret that you have chosen to pursue this avenue with your credit card company. Because a dispute has been initiated, we are now obligated to work directly with the Credit Card company and I am not able to discuss this issue with you until it has been resolved. We will work to resolve this issue as quickly as possible.
       
      Regards,

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 22831861

      Sparks reimbursed the amount of $149.94 

       

       

       

    • Initial Complaint

      Date:10/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      stark billing agent for silver singles and other dating sites. bank did stop payment on $107.70 fraudulent amount as silver singles account closed before renewal which i never requested. now stark has found both credit cards and PayPal and doing it all over again all fraudulent charges again and again. the need to be stopped and warn others. have written evidence from Huntington bank

      Business Response

      Date: 10/31/2024

      We are sorry to hear about any inconvenience. As checked, the customer's premium membership renewed because the automatic renewal was not cancelled at least 24 hours before the end of his subscription term. We are in contact with the customer, to find an agreement. We hope this will be to his satisfaction. 

      Customer Answer

      Date: 11/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,

      Complaint ID: 22492726

       

       

       

      Business Response

      Date: 11/09/2024

      Hello!

      We are sorry to hear about customer's dissatisfaction. We are in contact with the user, to find an agreement. We hope this will be to his satisfaction. 

      Sincerely,

    • Initial Complaint

      Date:09/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. I signed up on the EliteSingles.com website on 7/30/24. My username on the site is Summer. During the signup process, you provide your email, and personal identifying information such as your Date of Birth, and current location, and provide pictures. 2. I tried logging back on the site on 7/31/24 but could not log in. After several requests to reset my password, the site would not send an email to allow me to reset it. I finally sent an email to EliteSingles to inform them I was having difficulty logging in and not receiving a reset password email. 3. I received an email from **** *****, 8/1/24, an agent employed under EliteSingles telling me they blocked my profile due to inconsistencies and require that I send my diver's license front and back copy. This email did not specify what inconsistencies were found. 4. I responded to **** ***** on 8/2/24 with a copy of my driver's license (front and back copy) as requested and asked for additional information explaining the inconsistencies because the request came across as a personal bias. I did not receive a response. 5. I sent another follow-up email on 8/7/24 to [email protected] asking if the 8/2/24 email was received but did not receive a response. 6. I then sent an email on 8/8/24 to the following email addresses: [email protected] AND [email protected] did not receive a response. 7. I would like to know why the agent employed under the company collected personal data from me such as my driver's license, my photo on their website, and date of birth, and have not responded as to how my information is being used and the status of my profile. This company has not given me the option to delete my information, continue the use of my dating profile, or provide any explanation. 8. FInally, this company has made no attempts to resolve the problem with me.

      Business Response

      Date: 09/04/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      EliteSingles Customer Success Team

      Customer Answer

      Date: 10/07/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have not received a response from this business although they sent you an email on September 10th stating they would reach out. Please advise if this complaint can be reopened or if I need to open a new complaint stating they lied and said they would reach out but hasn't.  Thank you, Regards, Complaint ID: 22230616    

      Business Response

      Date: 10/09/2024

      Hello!

      We already replied to this user on September 4, 2024, but she might have missed that message and we reached out to her again today and wait for her to follow up on her end. 

      Sincerely,

    • Initial Complaint

      Date:09/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with the Christian dating online service Christian Mingle which belongs to the Sparks Network there headquarters there in Dover and within a day I suspected fraudulent handling of the account with my email [email protected] for the following- 1. Pictures I had previously uploaded with Christian Mingle all of a sudden get rejected & my order of pictures removed & Christian Mingle puts them in their order 2. My pictures dont even show on my profile 3. I write to Christian Mingle concerning this -see attached no one responds 4. I then request my account be closed & refunded as I am in the 3 day window for request of agreement cancelled & refunded (see attached) no one responds 5. I write their CEO-**** ****** -He states they will contact me-no one responds

      Business Response

      Date: 09/05/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them with their request.

      Kind regards,
      ChristianMingle Customer Success Team

      Customer Answer

      Date: 09/16/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.  Regards, Complaint ID: 22229965

      Dear BBB Gentle Person,                 

      Good Morning. Hope you are very well. For my complaint 22229965 The business Sparks Network did contact me & did apologize & did refund my fee. Your assistance in all this was greatly appreciated. 

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want a refund from Silver Singles.com. I have never used this and cannot even access the website. They make it impossible to call them or to login so I can stop them from charging me for a service I don’t use and have never used and do not want. I looked at their website once many months ago. Then I get a charge on my card. I tried to login and I am not able to. The site will not let me access to removed my card and prevent them from charging me. This is fraud when you take someone’s money and then refuse them the ability to access the service. I have sent you proof that I have no emails from them granting me access even when I requested it. $199.85

      Business Response

      Date: 08/22/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them with their request.

      Kind regards,
      SilverSingles Customer Success Team

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a 3 month subscription on zoosk about 12 days ago and my account is blocked for no reason just because I report fake accounts and fraudsters that have accounts all over their corrupt dating site! They also claim that the subscription includes unlimited messaging when that is false! They block messaging for an entire day if you send out enough messages to other members! I am demanding the return of all my money that I paid them for a 3 month subscription! This is fraud by zoosk!

      Business Response

      Date: 08/22/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.
       
      Kind regards,
      Zoosk Customer Success Team

      Customer Answer

      Date: 08/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,

      Complaint ID: 22151547

       

       

       

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was flagged for suspicious activity, likely because I used a gift card to pay for a premium version of the site. I contacted them repeatedly to get my account re-enabled, and supplied all the information they asked for me, including location, a picture of photo ID, full name, photo amongst others. After supplying the information I never received a response, and my account is still inactive.

      Business Response

      Date: 08/03/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Jdate Customer Success Team

      Customer Answer

      Date: 08/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.



      Regards,

      Complaint ID: 22078307

       

       

       I was in contact with these people for 4 months, supplying nearly a dozen requested documents. Each time I supplied them, I never got a response. Furthermore, my account was compromised, and they did nothing to inform me about it, even after the email was changed. It was only after I contacted BBB that they actually helped me and responded. 

      There is no way for me to be satisfied with their response, because they only acted after external pressure was put on them, and they did nothing for over 4 months, during which time my account was compromised. So, while it was locked to me, someone else had access to it. 

      Yes, they may have resolved the issue, but I cannot be satisfied with their aggressive incompetence, and that they only acted after external pressure. People should be aware of this. 

      Business Response

      Date: 08/30/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      JDate Customer Success Team

    • Initial Complaint

      Date:07/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      emailed for info ****** continues to answer and is stupid i asked fr someone else since i clearly ask what i want she does not respond she keeps coming back. please assing me someone else not dumb who values my time or i go elsewhere.

      Business Response

      Date: 08/08/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      JDate Customer Success Team

      Customer Answer

      Date: 08/13/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.i know you will send script. but i have heard nothing but scripts. Regards, Complaint ID: 22055361    

      Business Response

      Date: 08/28/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      JDate Customer Success Team

    Spark Networks Services GmbH is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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