Reviews

This profile includes reviews for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spark Networks Services GmbH

  874 Walker Rd Ste C Dover, DE 19904-2778

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  Spark Networks Services GmbH

  1209 Orange St Wilmington, DE 19801

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  Spark Networks Services GmbH

  3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

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  Spark Networks Services GmbH

  475 SANSOME STREET SAN FRANCISCO, CA 94111

Review Details

• Review fromAlly R

  Date: 04/06/2025

  1 star

  Ally R

  Date: 04/06/2025

  Don't bother. This is my second time in 3 years signing up for dating site and last time. Silver Singles is horrible. I didn't even finish my profile when I was Blocked by the site for "Inconsistencies" according to them. I had to write support btw, because I didn't get why I couldn't login. So they block me for Inconsistencies but wouldn't tell me what they were. This was part of their first response "Thank you for your message. We regret to inform you that we have blocked your profile because we noticed inconsistencies. We would therefore like you to send us a copy of both sides of your ID, driving licence or passport so that we can remove this block. We are sorry to have to make this request but our reputation comes in part from the secure nature of our site. We thank you for your understanding.." I listed my legal name and unfortunately town and this sketchy entity high Jack's my profile for i.d. It Hell no. Their reputation is bad across several site review platforms. I just sent a legal formatted request to delete my account. They agreed to do so but claim they had to retain my personal information. After doing research quite a few dating sites are owned by this company. If they have such a bad reputation for payments and deception, Are they really in a position to ask for identification? You're asking for my identification but speaking to me at the same email that I set up the account on so if it's not me you shouldn't be speaking with me. I get the feeling that these entities are Data Mining. They should be grilled and put out of business.

  Spark Networks Services GmbH

  Date: 04/10/2025

  We sincerely apologize for the inconvenience you experienced while using our app. We understand how frustrating this must have been for you. We would like to assure you that we take account security very seriously on SilverSingles. Because of this, we may request additional verification from our members to ensure the highest level of security. Rest assured, once you comply with the instructions provided, your issue should be resolved at the earliest possible time. Please be assured that we adhere to strict data protection policies. When you request to delete your profile, we ensure that all your data is securely removed from our systems in accordance with GDPR. We appreciate your patience and understanding in this matter. If you have any further questions or need additional assistance, please do not hesitate to contact our customer care team. Thank you!

• Review fromGabe G

  Date: 03/15/2025

  2 stars
  Regarding Zoosk: I'll give two stars, because as an app, it's fine. It did what was desired for the while I used it. But, now that I'm trying to cancel my subscription (2nd attempt), it is apparent they use deceptive, manipulative tactics to keep you from cancelling. 1) The website doesn't work. Every time I tried "forgot my password" or any other feature to log in, it did nothing. 2) Trying to deactivate my account through the app, it says I can't because I must "cancel my subscription" first. 3) Going to "Subscription" in settings, the only option (aside from offering more services to pay for) is to "Pause account". If I pause account, I'm immediately logged out. When I log back in, everything is right back to where it was. I still can't deactivate nor cancel my account in any other way; my "subscription" gives no indication of being cancelled; and I can still only "pause account". If the ability to do any of these things is elsewhere in the account or settings menu(s) of the app, then they are not making it obvious; they are hiding it. Deceptive business practices. I've sent them messages through the "Contact" form in the app, including a "Cancellation request". I'll see if they respond. They never did via the website.

• Review fromZachary C

  Date: 02/26/2025

  1 star
  These are messages I received after being told, repeatedly, that I'm the one using the application incorrectly by not messaging anyone. ????????? : Then all I can say is that I'm screwing your mother. ??? ?? : Fuck your mother, idiot ??? : Fuck you ?? : Idiot I would love to add my screenshots of this conversation, but you don't support that. BTW: How does this brand have an A-? This makes me feel like my A+ is less valuable.

• Review fromRonald Z

  Date: 02/22/2025

  1 star
  I mistakenly signed up for this "scam" Silver Singles after an internet search that resulted in the top 10 best online dating sites. I chose Silver Singles because it seemed to be optimized for profiling and connecting with people 50 years of age or more. It cost me around $129 for a 6-month premium plan. After the first two weeks I noticed a pattern where there were many registrations from people with either little or no profile or no profile photos. I also came across individuals who were using AI and deep fakes and emails, etc. to bait you. Two individuals immediately asked to exchange cell phone numbers after only conversing online for a short time. I did give out my cell phone number to one of them, my bad, and this person immediately started to text bomb me and sending weird messages. I contacted Silver Singles about this several times and all they did was to send me some information on how to report these individuals. I asked for a refund of my money minus the initial month's fee of $19.99, but they said no. Their standard policy is that no refunds are permitted. All they did was cancel my premium subscription auto renewal. Also, interesting is that the site information indicates that the company is located in Berlin, Germany??? Stay away from this dating service. They are scammers. I don't understand how they "Silver Singles" can be listed in an internet search of the top 10 dating sites. eharmony got the top rating of 10 out of 10 but you may want to be careful with them also because of the wide spread influence of AI and deep fakes, scammers, etc.

• Review fromThomas T

  Date: 01/22/2025

  1 star

  Thomas T

  Date: 01/22/2025

  Elitesingles is a scam don't fall for it. They share your profile with whomever they wish even if it is against your wishes to do so. The profiles are fake and they don't filter them at all. This imo is a scam website. If you request assistance from customer support they give you ridiculous canned responses that basically say we are sorry that you feel that way and we are going to do nothing to fix the problem. As a software person I'm embarrassed for the programmers and management team of this company because they are either corrupt or very unskilled.

  Spark Networks Services GmbH

  Date: 01/28/2025

  We are truly sorry to hear about your experience, Thomas, and we completely understand your frustration. Ensuring a positive, secure, and transparent experience for our members is our top priority. We take profile authenticity very seriously and have implemented measures to verify accounts and remove any fraudulent activity. If you’ve encountered profiles that you believe to be fake, please let us know so we can take appropriate action. We value your feedback and are committed to continually improving our service. It appears you’ve already engaged with our Customer Care team regarding your account-related issue, and we hope they were able to assist you effectively. If you have any additional questions or concerns, please don’t hesitate to reach out again. We are here to ensure your experience with us is a positive one. Thank you!

• Review fromMatt H

  Date: 01/14/2025

  1 star
  Many fake female profiles. The fakes with USA addresses will flag men profiles. Then you get blocked for suspicious activity. The Filter Off App before it became now Spark was better a year or two ago. Worst dating App , along with Ting, POF. Dating Apps are run by Big Tech thugs. These companies should be shut down. People need to go back to dating and meeting offline.

• Review fromAja G

  Date: 11/18/2024

  1 star
  This website is an absolute scam. They want $50 a month to be able to respond to messages. When you try to cancel your subscription, they purposely provide error messages making it impossible to cancel or delete your account. Good luck getting your money back unless you go through Apple and file a complaint. Whoever is running, this site is definitely not a true Christian. Money, money, money, scam scam scam.

• Review fromMs. O. Gayle A

  Date: 10/28/2024

  1 star

  Ms. O. Gayle A

  Date: 10/28/2024

  These "Evil People" run their organization like "*****"! I had joined as a member and from the beginning I had issues with their "FEATURES" "NOT WORKING" and asked for help from their so called phony Tech Dept. that never fixed "Anything"! I paid for a subscription and could not use it. I disputed the charge because I was not paying for a dating website that I could not use and then they "BLOCKED" MY ACCOUNT and not only did they block "Zoosk" they blocked ALL their dating websites and now i am going to report them to every "AGENCY" that I can find for "discrimination" against me! They never even spoke to me on the phone because they have NO CUSTOMER SERVICE PHONE NUMBER! These people are SCAMMERS and are just looking to take your money. BE FOREWARNED: STAY AWAY FROM ANY WEBSITE CONTROLLED BY "THEM"!!! **** ** ** ***** ************* *** ** ********** The only way that they get in touch with you is a PRE-SCRIPTED E-MAIL that they send to you to address your issue and they are ALL the same!!!

  Spark Networks Services GmbH

  Date: 11/04/2024

  We sincerely regret any inconvenience you may have experienced. Our goal is to provide a positive and welcoming environment for all our members. It appears that you have already engaged with our Customer Support team to resolve your account-related concerns. We value your feedback and are always looking for ways to enhance our services. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to address any issues you may encounter. If you have any further questions or concerns, please feel free to reach out to our team once again, and we will do our best to improve your experience with us. Thank you! 

• Review fromDiane F

  Date: 10/02/2024

  1 star

  Diane F

  Date: 10/02/2024

  Charged and never received the service. I set up an account online and never got a confirmation of registration or a profile saved.

  Spark Networks Services GmbH

  Date: 10/04/2024

  We sincerely apologize for the inconvenience and confusion you’ve faced regarding your account setup and registration process, Diane. We strive to provide a seamless experience for all our members. It seems you’ve already been in contact with our Customer Care team, and they were able to successfully resolve your account-related issue. If you have any further questions or concerns, please don’t hesitate to reach out to our team again. Thank you!

• Review fromSheri C

  Date: 09/05/2024

  1 star

  Sheri C

  Date: 09/05/2024

  They just have an invalid phone number was provided to us and our bank, automatically billed every 6 months. Non management and service at all. There are also many scammers on this site, they don't verify personal information carefully and often issue warning notices after one or two months! It was very unsafe to the people. Especially since no one answered the phone for years and non responsibility at all. They let people use the fake name and info. A lot of scammers and even some of sexual harasser...

  Spark Networks Services GmbH

  Date: 09/09/2024

  We sincerely regret any inconvenience you may have experienced, Sheri. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team works diligently to eliminate fake profiles and maintain a secure environment for all members. We encourage users to promptly report any suspicious profiles or messages so that we can investigate and take appropriate action. Please note that our subscriptions renew automatically unless canceled, and you can cancel at any time via the app or website, depending on the method of purchase. Additionally, we do not provide phone support, but you can easily reach us by using the contact form on our Help pages, which can be accessed by clicking on "Submit a request." Thank you!