Business ProfileforFerris Home Improvements LLC

We dispute Ferris Home Improvements warranty denial. In October 2018, a tree fell on the roof (see damage photos). The previous owner (***** *********) contracted with Ferris Home Improvements to replace the roof (see invoices). At settlement (June 2021), we were informed the roof had been replaced with no other problems disclosed (see disclosures). The inspector recommended repair with review by a structural engineer to the roof to an area not where the tree fell (see inspection report). We contacted G Fedale (representative **** *****); they too recommended review by a structural engineer. We contacted structural engineer Aaron Siemanowski and two additional roofing companies (Paddy’s Roofing, Siding, and Chimney; Yellowfin Roofing). All said that a large portion of the costs would be to remove and then replace the roof. We contacted Ferris Home Improvements to request a warranty. Verbally they denied the warranty claiming the work performed was due to a tree; the current problem was due to structural problems (see denial). We do not dispute that the prior work was because of a tree; however, we believe that not addressing these problems incurred significant additional costs that could have been avoided. All other contactors told us that the roof should not have been installed with the rafters in this condition. Were the damages identified, significant costs could have been avoided by repairing the rafters while the roof was being replaced. Per Ferris Home Improvements web site, “Ferris Home Improvements are experts in roof leak detection and roof repairs” That implies that they should have at least noticed and disclosed the rafter damage. We believe that our warranty should qualify, to remove the existing roof, repair the structural damages, and replace the roof. We have a schematic from a structural engineer, all we request is the materials and labor that should have been done previously.