Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account #6647. Navy Federal notified me yesterday that my credit score had decreased from over 800 to 675! Pulling my Experian account, I saw Barclays Bank had filed a late charge against me for its $99 annual fee. Note this account was never activated and is CLOSED. After filing a dispute with Experian, I spoke with Barclays' representative (888 232-0780) advising him that I did not activate the account as I had decided against using additional lines of credit. The Barclay representative was aggressively hostile towards me insisting I was “obligated” to maintain this account. He spoke over me loudly and would not allow me to speak freely whatsoever. He stated he is not from America; his manner is unprofessional to the point of being despicable. His speech was rough and void of courtesy and diplomacy. I expressed much assuredly I am not obligated. I asked his name. He hung up on me. What legitimate company resorts to such gangster tactics? Barclays should not hire tyrants who bully and berate its customers. I am convinced I made the right decision not to continue with this account. I called Barclays again, this time speaking with *******. She noted that Barclays did not have my current address or other contact information. She was very understanding of the lunacy of this unfortunate experience promising to rectify the matter and mail the results in about 10 days. I expressed that Barclaya must “make me whole” by removing this bogus annual fee for an account never activated nor used and remove the derogatory claim on my credit bureau accounts. I filed a dispute with Experian and wrote to FCRA, Credit Bureau Disputes, PO Box 8803 Wilmington, DE 19899 requesting that my excellent credit be restored. I work very hard to maintain. Note I am a veteran of the Air Force and a senior citizen.
Business response
04/22/2024
Please see attached response.Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 8 2024 I was paying my bills using my Bank of America Bill Pay App. I accidently paid Barclays $700. I entered it into the wrong box on the computer. It was my mistake, and I did not catch it in time. When I called to remedy the situation in some way, they refused to give me any refund simply because I paid using my bank app. There was no appeal options. I was told I was just out that money. I have entered into Credit Reconciliation and was not supposed to pay them. It was a simple data entry mistake by a stressed out human (me). And, now I am out that money because I used my bank app? I was told that this would not be an issue had I paid them directly? Why? My mistake is a $700 mistake that will cost me the ability to eat. They really can't afford to refund me because I used a banking app? There is no appeal process to their decision. I'm sure I signed something in small print that allows them to do this to me. This company is absolute garbage. I doubt they will care.Business response
04/19/2024
P.O. Box 8885
Wilmington, DE 19899-8885
April 19 ,2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer response
04/24/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.This is the same issue. This business will not refund my money because I paid using my banking app. They make it seem in their letter like I used some random app to pay them. I used Bank of America's website. This is a loophole they are using to not refund me. I am sure this benefits them greatly because this is probably something that happens often. It's easy to type something in the wrong box. I would bet they get a lot of money from this loophole. You should press them on it. It seems illegal, but I'm sure I signed something that let's them do this to me. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 21556979Business response
05/13/2024
P.O. Box 8885
Wilmington, DE 19899-8885
May 13, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I applied for a credit card today and I was approved. My friend. Also applied for the same credit card and was approved except she was given the option to get her virtual card while she waits for her physical card. I never got that option when I called. I spoke to Candace, she said I wasn’t able to do that and I spoke to a supervisor who basically repeated the same information below are screenshots of that not being true.Business response
04/19/2024
Please see attached response.Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I contacted the customer service of Barclays within 15 minutes of the charge alerting them to the suspected fraud so they could stop the charge but they took my information and gave me a complaint number but said that they didn't expect a resolution for 60 days!!Business response
04/19/2024
P.O. Box 8885
Wilmington, DE 19899-8885
April 19, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.We completed the investigation of your inquiry and sent you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.If you do not receive the summary, or if you have additional questions, please contact our office
at [email protected], or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.Sincerely,
Office of the PresidentCustomer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I am trying to add to my complaint but can't find it. I filed a complaint against Barclays and they did not give me the provisional credit that they said they would and I have called twice
Regards,Complaint ID: 21536694
Business response
05/31/2024
P.O. Box 8885
Wilmington, DE 19899-8885
May 31, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.We completed the investigation of your additional inquiry and sent you a detailed summary of
any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at [email protected], or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.Sincerely,
Office of the PresidentInitial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a Frontier Mastercard and the customer service is awful. I can never get in contact with anyone in the states and the agents lie to you about your account just to get you off the phone. I frequently put money on the card because my credit limit is low, but I use the card all the time to accumulate miles for travel. Sometimes, the payment is held for over a week even though it has cleared my bank account. The process is to call Barclay's and have an account Manager make a 3 way call to my bank and verify that the funds have cleared. This hold on my money has happened twice this year. The first time, I spoke to about 5 people who either hung up on me when they placed me on hold, or they lied 3 days in a row and said my funds would be available the next day and they weren't. I had to keep calling back until I was finally transferred to someone in the states who told the truth. Now, it has happened again. I was told 2 days ago that my money would be available today and it's not. This is happening while I'm trying to make purchases with Frontier but I can't because the money is not posted. I've even tried to increase my limit so I don't have to put money on the card so often, but I was denied and I've been a cardholder for 2 years. I have a way higher limit with my other cards. I'm tired of getting the run around on the phone. I am a customer and should not be treated this way. It makes me want to close the card.Business response
04/25/2024
Please see attached response.Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
An account was opened for me with Barclays Bank of Deleware by Foxborough to open an account with Vacation Safeguard Loyalty. I was told the payment would $129 a month for 0% for 100 months. A representative called me from the bank and said I owed $485.24. When I asked why it was so much she said she did not know, but if I did not pay it late fees would be applied. I paid for it, figuring I could call back and talk to a manager. The next time I called the representative told me my next payment was due on February 8, 2024, and it would be $337.61. I told her it had to be a mistake, I would like to dispute the charge. She said they would investigate and get back to me. I have called and talked with over 20 representatives and care managers at this company. I repeated my story each time. Each time they told me a different story. Since then I found that Foxborough had not used the funds to open an account with Safeguard. I have asked for this charge to be disputed several times. On February 18, 2024, I spoke with ****. He said,” This charge has been successfully disputed and your money and all late fees and interest charges will be credited back to your account on March 11, 2024. He went through all the charges and repeated that they had all been taken off my account and that on March 11, 2024, I would see that all money would be credited back to my account. I called back the next morning and talked to ******. I asked her to verify what **** had said. She looked at the account and verified that all the money had been credited back to my account and that I could see for myself if I looked at my statement. I looked and saw that it was true and printed out the statement. On February 26, 2024, I looked at my statement. It showed that I now owed $11,074.34. I called Barclays, I was told the original charge had been found valid though they had no proof. They said it had never been disputed. I received a letter saying it was now too late to dispute the charge.Business response
04/30/2024
Please see attached response.Customer response
05/13/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I Reject the Business Response. Barclay Bamk said that I agreed to the charge. That has never been my issue. I disputed the charge because I never received the item purchased. The money was supposed to be used to create an account with Safeguard Loyalty. This money was supposed to be returned to me in ten years. I have a recorded phone call between ****** ****** of Foxborough. On this call, he agreed that the Foxborough resort was supposed to be complimentary to me if I wished to use it for a charge of $249 in January for the year. But if I didn't want to use it, I didn't have to pay for it and after 4 years it was void. He also admitted that he never sent me a full contract and that he was aware that I never received it. I have two pages from the contract that show he or his company made changes to the contract after my husband and I signed it. I also have an email from Safeguard Loyalty saying Foxborough never started an account for me. I have sent these items to Barclay Bank via email and by mail. The dispute is not whether I agreed to the charge the dispute is that he used the money to buy points in his resort and did not make an account for me with Safeguard Loyalty. Please help me resolve this issue. Regards, Complaint ID: 21528503Business response
05/29/2024
Please see attached response.Initial Complaint
04/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
There was a hard credit pole on my credit on October 24, 2023. I’ve made several attempts to contact the company writing letters calling and I’ve had no results so I’m asking for this to be removed removeBusiness response
04/10/2024
Please see attached response.Initial Complaint
04/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Back in Sept. 1,2021 I got an email for credit card for Jet Blue.. it is under Barclays credit card in Wilmington,DE. I did the application I didn’t have a chance to use it because I have been sick. I did call them around 21/Dec. 2001 because they added a $99. Charge to that card, that I was unaware of. My credit score WAS 826, I have NEVER missed a Payment in the past 40 years. I only found out about the charge when I saw my credit report & mine went from 825 to 740! I called Jet Blue & they said they would take care of the card but not my credit score. I have since cancelled the card. I am going on 70 years old and figured i wouldn’t need credit anytime soon. But as time goes on it bothers me more& more. I am asking that they fix my credit score.Business response
04/11/2024
P.O. Box 8885
Wilmington, DE 19899-8885
April 11, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On Aug 8th I used my credit card to pay a merchant for work that I had done, a charge of $1979.53 was applied to my credit card. After I left the merchant I found out some of the work I paid for wasn't done, so I returned to the merchant and complained. **** the service Manager explained to me the part I needed was on order, and that I could come back at a later date and have the work completed, I declined, and ask why was I charged for work that wasn't done, he apologized and offered me a refund. After a week I still hadn't received my refund so I filed a dispute with the credit card company. I went back to the merchant and informed them I filed a dispute with the credit card company, again **** the service manager apologized and said he forgot. He submitted a refund two days later. Then **** the service manager call me and said the credit card charge was reversed due to the dispute I filed, and that if the money wasn't payed there would be a lean placed on my property (motor home), so to avoid legal action against me I payed the $1979.53 with my debit card from Wells Fargo Bank. I found out that my credit card company released the original payment to the merchant on Oct 2nd 2023, Now the merchant is saying they never received the credit card payment, my credit card company is saying the opposite. Attached I have credit card statements, as well as my debit card statement showing that the merchant has been payed twice. Barclay's credit card statement shows transaction date Aug 11th, posting on Aug 13th, also shows the reverse (due to the dispute) then the final posted transaction Oct 2nd. My Wells Fargo statement shows a posted transaction of $1979.53 on September 6th. Both the credit card company, and the merchant are saying they don't have the second payment.Business response
04/10/2024
P.O. Box 8885
Wilmington, DE 19899-8885
April 10, 2024
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentCustomer response
04/29/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I am emailing in regards to a complaint I filed against Barclays Bank in Delaware, my complaint number is (2150279). I received an email informing me that my case was considered close, because I never responded to their response regarding the case I had filed. I never received a response from Barclays Bank, what I did recive is an email stating that my case was being reviewed and that I would be notified when a decision was made via email through interlink, it also stated if I didn't receive the email I could call (866-750-6031) We'll I've called that number several times, left messages, and no one has emailed, or called me back. So I never was given an opportunity to respond to there decision, futher more my issue is still unresolved. I've called this office several times, and left numerous messages (BBB of Delaware) with no response. All I'm asking for is my money back, or proof that the business in question was actually paid. The business in question is stating they never received payment from my credit card company which is Barclays Bank. Could I please have a return call regarding this matter. Thank you...My phone number is ************ Regards, Complaint ID: 21502797Business response
05/08/2024
P.O. Box 8885
Wilmington, DE 19899-8885
May 8, 2024
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the PresidentInitial Complaint
03/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been asking them to change my due date on my credit card since 12/2023 and i have called them to ask them to do it I have went on the website for my card and requested it and still as of 2/ 3/28/2024 there is no change. They say they are working on it. My pay is on the 15th of every month i have asked that it be changed from the 12th of every month to the 16h so i get no late fees. I have been doing my best to pay it by the 12th but i thought it was changed and didnt know it until i logged in becasue i got an email from them verifing my request to change it and to my surprise no so i had late charges , They must be really incompetent in managing to log into a system and change a date. All my other bank cards i call on the phone and they do it while i am on the line. This is the worse card i have ever possessed and they need to refund all my late fees from dec 2023 until today. I would never recommend this card to anyone . They are the worse in customer service and helping their customersBusiness response
04/09/2024
Please see attached response.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered
Regards,Complaint ID: 21501637
i never got any email from them through intralinks and i dont open things i dont know what they are i have had fraud on my accounts before so emails i dont know go to trash bin and are deleted so they need to respond to me in a normal manner about this matter
thank
Business response
04/18/2024
Please see attached response.
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Get a QuoteCustomer Complaints Summary
2,854 total complaints in the last 3 years.
957 complaints closed in the last 12 months.