Business Profile

Bank

Barclays Bank Delaware

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,055 total complaints in the last 3 years.
1,035 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had fraud on my credit card and immediately notified Barclays oct 31 2024 after multiple calls and promises they have NOT removed all charges actually they keep telling me since Oct 31 within 7-10 business days all charges will be removed they still have not after multiple calls and broken promises. This morning I tried sling a supervisor in the fraud set and no one is available to talk to me u til after 10 am I’m done trying it borders elder abuse and I need your help! This continued lack of removal has caused my credit history to drop over 50 points!
Business Response
Date: 02/19/2025
Please see attached.
Customer Answer
Date: 03/28/2025
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have tried being patient with the credit card company they still have not I repeat, have not notified the credit score company in regards to the fraud that took place on my card. My credit score has dropped over 50 points. Please please take care of this. Their lack of professionalism in this matter screams elder abuseI await your response!thank you Regards, Complaint ID: 22896319
Business Response
Date: 04/01/2025
Please see attached.
Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for the debt claimed by BARCLAYSBK. There is no contractual relationship between me and BARCLAYSBK, and they have not supplied the original agreement as requested.
Business Response
Date: 02/19/2025
Please see attached response.
Initial Complaint
Date:01/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The authorized user on my card ending in 7516, ***** *******, has not been reporting to Equifax ever since she was added to my account over a year ago. All other credit bureaus and authorized users are fine, and she has never been reported to Equifax (i.e., account does not exist at all, so I cannot dispute). Barclays' FCRA team needs to file a tradeline reinsertion request with Equifax, which is a dispute on my behalf to reinsert the account into Janet's credit report. This cannot come from me and I cannot dispute anything as mentioned. I contacted Barclays' customer support team and spoke with them for over an hour, and they cannot even file a case with the FCRA team either and has no idea how to rectify this. Many banks (Chase, Discover, etc.) have a dedicated credit reporting team, and it's very discouraging to see that Barclays has 0 agents understanding or even trained on this matter.
Business Response
Date: 02/12/2025
Please see attached response.
Customer Answer
Date: 02/14/2025
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. Hi *******, Thank you. I sent the below response several days ago to the email you’ve indicated to close this issue but have not received a reply: “In order to provide *****’s SSN information, can I upload this over Intralinks? I’m not comfortable sending this by mail or fax and want to confirm it’s received by your department to avoid any credit reporting issues in the future. I did call in today but, as you mentioned, this cannot be added by a phone rep and documentation needs to be provided.” Regards, Complaint ID: 22878225
Business Response
Date: 03/03/2025
Please see attached response.
Initial Complaint
Date:01/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Barclays recently merged their saving and credit cards. During the merge, they locked my online account. I have been calling the banking division and the credit card division. Each says that there is no hold on my account. However, when ever I try to login or reset my password, it says that my account is restricted. The departments keep on pointing fingers at each other saying it is a problem with the banking division or credit card. I have spent hours with each trying to resolve. Nothing has gotten resolved. They still can't figure it out. They just keep on passing me back and forth. This is imply unacceptable that they can't not figure out their IT systems and there is no one competent to fix it.
Business Response
Date: 02/14/2025
Please see attached response
Initial Complaint
Date:01/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint concerns my Barclay AARP credit card account. The bank has in no way assisted in resolving a couple of issues. They bully me. I recently returned from a six-week business trip to Europe and Asia. Before I left town, I called the bank to arrange a travel notification. Every country was listed, carefully Yet the bank immediately declined EVERY attempted transaction while I was away. The merchants indicated that the bank refused the purchases without reason and explanation. I tried to contact the bank, but they did not reply. Also, before I left town I purchased an airline ticket with Alliance Air in India. Some weeks later, the airline canceled the services. I have a record of this. The airline was supposed to fully and promptly refund me for the travel and associated services (an assigned seat fee and luggage charges), but they haven't to date. Again, the airline cancelled the service...I did not. So week ago I disputed the two charges (c. $7612 and c. $44) with Barclay. Barclay has refused to assist over many weeks. No cooperation. No support. No reply. No respect. No courtesy. They in no way are willing to help a customer. I pay $99/year for this card, so Barclay is obligated to assist me as a loyal customer. They won't and don't. Hence this complaint. I am now home, and I want the bank to CALL me. No emails. I want full credit for the two airlines charges and a refund for Barclays $99 annual charage for the card. They aren't allowing me to use the card and don't provide me any service, so I am uncomfortably paying them the $99 wasted fee.
Business Response
Date: 02/04/2025
Please see attached response.
Customer Answer
Date: 02/11/2025
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. Please note, the bank has not provided any reply to me to date, so they are providing a false narrative. Again, no reply or communication. Furthermore, my account has not been adjusted to correct the bank's mistakes. This includes not addressing two disputes and not honoring a travel notification for the use of my two cards. As a result, the bank refused all attempted transactions from merchants in Central and South Asia. They honors European transactions, but refused to honor Asian merchants. This type of geographical and cultural profiling is troubling. I did speak to a woman from the bank -- requesting her to call me to discuss the concerns as the bank wanted to 'investigate' without speaking to me first. How can an investigation be made unless they understand the issues? Clearly they had ignored me when I attempted to resolve their mistakes on my own, and when I filed a BBB complaint they became concerned superfically. So, with my insistance and only with the help of the BBB, did she call me. She claimed she took notes. She also revealed that she was about to leave for vacation and would be back in touch to discuss the issues on her return. This never happened. The bank has not been sincere or helpful. They made mistakes, and they won't embrace them or be honest. They have bullied me in essence. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 22851807
Business Response
Date: 02/24/2025
Please see attached response
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to a purchase i attempted on Jan 6,2025 the bank flagged my credit card as fraud and ever since I have kot been able to use despite obligating me to fax personal records such as a 1040 tax return, DL & utility bill, they are not accepting my phone number to be verified as it is under a family plan. I have been subject of denying me of my credit card which i paid a renewal fee of $495.00. Can’t log in into the portal and i have been subjected of perhaps racial identity because i am hispanic. This has been going on for 3 weeks despite of submiting documents.
Business Response
Date: 02/12/2025
Please see attached response.
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 22851217
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a fraudulent account opened in this bak using my information. Upon realizing it back in 11/24 I contacted the bank to try and get this resolved. They have not tried to help in any way and have given me the run around. The different departments at this bank do not communicate with each other and as a result my credit score is ruined because they will not report this account as fraudulent. I have contacted all three credit bureaus about this problem and the bank is dragging their feet or not doing anything at all. It honestly seems as though this is not a real bank but a scam making it easy for people who are trying to commit credit/identity fraud to do it.
Business Response
Date: 01/30/2025
Barclays Bank Delaware (Barclays) • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
January 30, 2025
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office
at [email protected], or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened account 6/4/24 and spent $57.32 on the new charge account. Never received card or bill. Contacted Barclay about issue, they sent card to different address and the bills and were charging late fees. Requested to get account number to pay my balance of $57.32 and needed account number to set up bill payor at my bank, they would not give me the account number and said they would send new card to correct address. received bills, no card, called to set up bill pay, and they would not give me the account number. Subsequently the account has been gaining late fees. Spoke to Jazmin 1/6/25 and was able to get account number but they are charging $194.63 for a $57.32 purchase and will not waive any more late fees. I have paid the $57.32 but have been told the remaining balance of $137.31 will continue to accrue late fees till paid. I wish for all the late fees removed since they have failed twice to send my card and have refused to give me the account number needed for me to set up a payment with my bank. I also want this taken off my credit report as a delinquent account.
Business Response
Date: 01/28/2025
Please see attached.
Customer Answer
Date: 01/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 22774410
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 17, 2024, Google charged $80 to my Barclays credit card. My card was locked and via fraud alert I asked Barclays to decline the charge. However, the charge posted. Barclays allowed me to report a fraud case against the charge until resolved. Barclays issued a temporary credit of $80 to my account. During the Fraud case, Google confirmed that they were authorized to make the initial charge. Google also responded that a refund was then approved and processed on Nov 25 in Google case number 2-9474000037286 resolved by Kevin Paul. By Nov 25, 2024, Google resolved the matter by issuing the $80 refund to Barclays. After talking Barclays customer service on numerous occasions, I believe Barclays is confusing their temporary fraud credit with the refund which Google sent on Nov 25. Barclays has not applied the refund. Barclays has only added the $80 charge back to my credit statement. Barclays needs to apply the refund which Google has sent and set my account Balance back to $0. As of January 5, Barclays is refusing to apply the refund.
Business Response
Date: 01/16/2025
Please see attached response
Customer Answer
Date: 01/19/2025
Better Business Bureau:Barclays responded to my complaint regarding not applying my refund provided from Google with irrelevant info about the fraud case. Thankfully, Google has recent the refund to Barclays and, after 2 months, Barclays has finally applied the refund. The lesson here is reading comprehension on what the actual issue is about. Account transmissions are electronic so it would have helped for Barclays to show that Google either did not make an initial refund transmission or that the funds were somehow misdirected. Otherwise all should be simple - Google sends a refund, simply apply the refund, save us all a lot of time. The matter is now closed. Regards, Complaint ID: 22772296
Initial Complaint
Date:12/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up payment arrangements for my AAdvantage Aviator Mastercard with Barclay Bank. I missed one payment because the due date was sooner than my pay day. This caused them to send my account to collections with Capital Management Services. This was in September. In October, Barclay took the payment out of my account (after it was sent to collections). I called Barclay and spoke to an agent to ask why it was still being withdrawn. He transferred my call to the collection agency. I spoke with them and set up payment arrangements to be paid monthly. I thought the issue was resolved and my payments would go to the collection agency. November rolls around and Barclay takes another $516 from my account. This was in addition to the payment made to the collection agency. I contacted Barclay Bank again, and this time spoke to a woman who I assume was a supervisor. I explained the situation to her and asked for a refund since they were double dipping. She told me there was nothing she could do to refund the payment they took because it had already posted. She did say that she corrected the issue, and the automatic withdrawals should stop. December comes along and ANOTHER payment is withdrawn from Barclay Bank AND the collection agency, which once again, sent my account into overdrawn status causing me even more fees.
Business Response
Date: 01/21/2025
Please see attached response
Customer Answer
Date: 01/23/2025
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I did receive an email from **** at the office of the president stating she was unable to contact me by phone and to either call her back or let her know a number I could be reached. I called during business hours and was unable to reach anyone, so I replied to her email with my phone number and did not receive a call back. Per the reply I received, the account was charged off on August 29, 2024 and placed with Capital Management Services. This is accurate. The response goes on to say that since Barclays was never contacted to cancel the remaining payments, they are unable to issue refunds. This contradicts the statement in the letter. If the account was charged off on August 29th, 2024 and placed with Capital Management Services, Barclays should have and would have known that and should have stopped the payments at that time, which they did not. Furthermore, I contacted Barclays multiple times over the past several months to stop these payments from coming out. The first time I called, I was transferred to Capital Management Services. I told them what was going on and they said they couldn't do anything on their end, and I would have to contact Barclay's. I called Barclay's again, this time I was transferred to who I assume was a supervisor. She told me she couldn't reverse that months payment because it was posted, and if it happens again to call while it's still pending and they can stop it. She also told me "the payments should be stopped moving forward". They weren't. I finally called again on January 13th, 2025 and was on the phone with them for a very long time to get this resolved. The first person I talked to had no idea what to do and didn't understand what I was asking, so I asked to be transferred to a Supervisor. She said "You want to talk to a US Representative?" I told her "I don't care if I talk to somebody from Mars, I just want to talk to somebody who can help me". She finally transferred to me to another person. I explained the situation again, and was transferred one more time. This time I talked to a woman who was telling me I had to go into my account and cancel the payments on my end because they couldn't do it. She also said the charge was posted on her end (it wasn't with my bank). I explained I couldn't do that because I no longer had access to my account since it had been closed. She said there is nothing they can do on their end and I would have to call my bank and ask them to stop the automatic withdraw. I did that and they canceled the withdrawals and all future auto withdrawals. The response also states that Barclay's canceled the remaining payments on January 15th. If it was charged off, why wait so long? The final thing is they state they can't find any telephone interactions where I called. I guarantee if they contact their IT dept. and ask who and when my account was accessed on their end, they would be able to verify what I have stated is true. Regards, Complaint ID: 22731774
Business Response
Date: 02/24/2025
Please see attached response

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Barclays Bank Delaware is BBB Accredited.