Business Profile

Bank

Barclays Bank Delaware

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,055 total complaints in the last 3 years.
1,030 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, On 10/3/23, I contacted Barclays about a balance transfer request I submitted that had not posted to the account (an AMEX account) from which I wanted the balance to transfer despite it showing up in my Barclays account. The account number was not input correctly on the balance transfer request form, and I was told the balance transfer would not be going through and to contact AMEX. I contacted AMEX, they confirmed that they had no accounts that began with the sequence of numbers I input on the balance transfer form, that they would not be cashing the check, and that it would be destroyed. I contacted Barclays regarding this and to just cancel the transfer request. They confirmed that the check had not been cashed, and that they would resolve it by the next billing cycle. I have followed up numerous times with Barclays with no satisfactory resolution. It is now the next billing cycle, the balance transfer is still posted to my barclays account despite it not posting to my amex account, my credit score has been downgraded by a significant amount, and I have spent hours on the phone with them about this issue with no one able to inform me when or how it is going to be resolved. Now, my credit score is being negatively affected due to it looking like I am utilizing an outsized share of my credit for months because Barclays has not removed the amount in question from my account. I would like this matter to be resolved, for the $3196.84 to be removed from my Barclays account, I would like a refund of the balance transfer fees, and I would like my credit score to be adjusted. Thank you,
Business Response
Date: 11/16/2023
Please see attached response.
Customer Answer
Date: 11/30/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. To this point this matter this complaint is still not resolved, my credit is still being negatively affected, Barclays has not resolved my dispute, and I am still not getting any satisfactory resolution from anyone about this. This has been absolutely zero help. Regards, Complaint ID: 20875119
Business Response
Date: 12/01/2023
Please see attached response.
Initial Complaint
Date:11/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8.25.23 I noticed 2 charges on my America Airline Barclays credit card. Both charges are for the I Market in the amounts of $131.13 and $182.62. I called immediately and told them I am in possession of my cc, it’s not lost or stolen but I have 2 charges that are not mine. The immediately said they would place a fraud claim and report my card stolen to reissues me a new card with a new number. They also said they would apply provisional credit. Today I got a letter that the activity is valid upon their investigation as I failed to maintain security of the card. This is total nonsense. I’ve had the card it’s never been out of my possession. This is a bank that is cheating clients out of money on charges they did not make and creating bogus reasons. I attempted to call and got disconnected multiple times. When I finally got thru customer service said the fraud department is not open on weekends. I am very annoyed that I have to spend time doing all the right things to protect myself and report erroneous charges. I’d like resolution to this investigation and these fraudulent charges removed from my account permanently. Additionally when placing the claim the rep mentioned where the charges were made and I can’t recall the location but told them I had never been in that area in my entire life.
Business Response
Date: 12/05/2023
Barclays Bank Delaware (Barclays) • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
December 5, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office
at [email protected], or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Customer Answer
Date: 12/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 20857855
Initial Complaint
Date:11/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had unauthorized activity on my account in September. Barclays notified me, I spoke with a representative, and they were able to open a case, and issue provisional credit (which turned to final credit - see below). I followed up with supporting documenation, and was prompt in my reponses to Barclays Fraud Department. I was told on numerous occasions via chat, messaging, formal mail, and telephone (would request to have records pulled since recorded) that the open fraudulent activity cases were closed. I woke up two months later on November 10th to see my balance extremely high and noticed that a few of the transactions. I have supplied supporting documentation, spoke with Barclays numerous times and each time assured me that the case was closed and my account/credits were final/permanent. When I called on 11/10, a representative Rose told me they would re-open the case for another review which could take up to 30 days! This was already closed and my account balance was $0.00. I would like to speak with a supervisor,. have this cased formally closed (again!) and my account re-credited.
Business Response
Date: 12/15/2023
P.O. Box 8885
Wilmington, DE 19899-8885

December 15, 2023

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

Sincerely,

Office of the President
Customer Answer
Date: 12/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me provided there are no changes to the outcome. The IntraLinks letter clearly states that the case is closed and the account credited with the permanent credits.

Regards,

Complaint ID: 20853647
Initial Complaint
Date:11/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed I had late payments from BRCLYSBANKDE on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.
Business Response
Date: 11/10/2023
Please see attached response.
Initial Complaint
Date:11/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for the JetBlue card back in march of 2023. I used the card several times to meet the requirements for their promotion. I attempted to use to the balance transfer which seems to have triggered there fraud department, this triggered a lock to my account. I attempted to resolve it several times but my first two submissions of the documents requested were unreadable or unacceptable via fax. Their process for reviewing documents is 10 business days. it wasn't until I made copies and mailed them that they were finally able to unlock my account. During this period I requested to make a payment several times but was unable to because my account was locked even with a customer service representative my account was unable to be reviewed. I asked several representatives to please note my account because I didn't want to have a late payment on my credit and they assured me that this would be documented. After everything was resolved I again requested for the late fees to be waived which they were and for them not to negatively impact my score since I was unable to make a payment. A supervisor suggested I send a letter to their credit department. My claim was denied stating that the information was correct. I was left with no choice in the matter and this was not my fault that I was unable to make a payment, I was also lied to because they assured me they would take care of this
Business Response
Date: 11/21/2023
Please see attached response.
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my credit card off through my BECU checking account. The payment was for $1488.92. The payment shows being debited from my BECU account on 10/06/2023. The payment verification number from my bank is VFDV4-3Z19Z. I had my husband call and give the credit card information but they ignored my husband. This is after waiting 45 minutes to talk to someone.
Business Response
Date: 11/08/2023
Please see attached response.
Customer Answer
Date: 11/13/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The business stated that they investigated the complaint but my bank clearly shows money coming from my account to their account as evidenced in my previously shown attachments. No wonder they were afraid to comment here. Not sure what to do except call my bank and somehow take Barclays to small claims court. Not sure what they did with the money but apparently they hire very bad investigators. Regards, Complaint ID: 20778197
Business Response
Date: 12/06/2023
Please see attached response.
Initial Complaint
Date:10/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not open this account. I met with salespeople at Wyndham Vacation Resorts. The employees of Wyndham opened this account without my knowledge and then proceeded to charge $13,765.37 to it. This was not the only fraud that they perpetrated that day because they also opened an account with Comenity Bank and charged $8,400 to it. I filed a dispute with Barclay advising them I did not open the account. I was not aware it was being charged and I wanted a refund. I also advised them that the employees did not let me read the contract and made me sign it electronically using a “sign all” feature. I found out about this account when I received a credit card in the mail and was shocked that it had been charged. I demanded a copy of the application they received on my behalf. They did not provide it, even though I am entitled to demand AND receive a copy of this. They refused to address the fraud that occurred in how this account was opened and charged WITHOUT MY KNOWLEDGE. The response they sent to my dispute simply said no refund would be issued because the merchant (Wyndham) did not receive a letter of cancellation during the cancellation period. I did try to cancel during the cancellation window, by scheduling an appointment with the Wyndham staff. They cancelled the appointment 7 times and denied me my right to cancel. AT that time, I did not know this account existed.
Business Response
Date: 10/20/2023
Please see attached response
Customer Answer
Date: 10/27/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed'Barclay did send me a copy of the application that they received on my behalf from the staff at Wyndham. The acknowledgment form does not contain my signature, it has a straight line across it where the signature should appear. Also, the income listed on the application they received is 3.5 times my actual annual income. The sales people at Wyndham grossly inflated my income. However, Barclay should have had a procedure in place to verify the accuracy of the information they received instead of arbitrarily accepting it and granting a high credit line without verification prior to the approval. Had they followed the proper procedure, this account would have never been opened with such a high credit line, nor would they have allowed Wyndham to max it out with the one and only transaction. Regards, Complaint ID: 20717060
Business Response
Date: 12/06/2023
Please see attached response
Initial Complaint
Date:09/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never was liable for this account with Barclay, I do not have a contract with Barclay, and Barclay has never provided me with an original contract as requested. They have sent statements which is not an original contract. Back in July Transunion removed the amount which show inaccuracy within their own systems to this account when asked to delete this item Barclay sent a letter reported as accurate which is false because they have not produced an original contract.
Business Response
Date: 10/20/2023
Please see attached response.
Customer Answer
Date: 10/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 20667339

So, on Oct 20th I received a email from Barclay (outside of the word Barclay you would not know who it was from) that links you to an external website where you are asked to put your email and it also ask for password which i do not have one Nore have I received instructions with a password. Based on the letter I attached shows that Barclay has been saying they have investigated my account at least since 12/23/2022 with no actual proof. So, I ask that Barclay delete account from my consumer report immediately So, have been given the investigation response to long.

Business Response
Date: 11/13/2023
Please see attached response.
Initial Complaint
Date:09/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a credit card with BarclaycardUS.com with a Carnival World Mastercard. I notified them of 3 fraudulent charges that were made on my credit card by DD DOORDASH ITSJUSTWI and DOORDASH DASHPASS. The transaction dates were 7/22/2023 for $17.35, another on 7/22/2023 for $1.62 and the third on 7/23/2023 for $9.99 for a total of $28.96. I notified them immediately when I saw the charges while checking my account online. They said they would (and did) issue a credit as fraudulent charges, then 2 months later put the charges back on my card saying they had done an investigation and that the charges were valid since I had made one purchase from DoorDash on July 15th for $12.82. The transaction on July 15 was the only purchase I have ever made with DoorDash. Their "investigation" didn't include any proof that I had made the following 3 purchases. I contacted them and asked if their investigation could provide me with the phone number these orders were placed from and what address they were delivered to which would provide proof that they weren't made by me and their answer was their investigation didn't cover that. This proves they didn't do an investigation. Also on their website they show "$0 Fraud Liability protection." "With our fraud liability coverage, you aren't responsible for unauthorized purchases made with your card that you report to us. It doesn't matter if your card is lost, stolen or breached, online or offline, you're protected." "Shop with confidence etc." I reported these fraudulent purchases immediately. The only conclusions that can be reached from their response are 1. they didn't do an investigation 2. the company is complicit in this fraud or 3. one or some of their employees are complicit. They probably figured the average person wouldn't notice a few extra charges for not a lot of money.
Business Response
Date: 10/18/2023
P.O. Box 8885
Wilmington, DE 19899-8885
October 18, 2023
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your inquiry and sent you a detailed summary of any
actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
If you do not receive the summary, or if you have additional questions, please contact our office
at [email protected], or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Customer Answer
Date: 10/24/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have called multiple times on numerous phone numbers, one left by ****** who claimed he was handling the case on behalf of the president of Barclays and I could call him back on this phone number **********43. He has never answered and never called back even though his recording says I will get a call back within 48 hours. I've called and left messages numerous times over a 7 day period and have received no response. I called ******* back after she called and gave me a number ***********4. When I called that number the recording says it is only an outgoing number and no message can be left. I've provided emails, and documentation with no response. Regards, Complaint ID: 20666387
Business Response
Date: 11/07/2023
Please see attached.
Initial Complaint
Date:09/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I hope this letter finds you well. I am writing to bring to your attention a matter of great importance regarding my account with your bank. I have recently obtained letters from the United States Department of Justice, Criminal Division, Fraud Section, which explain that I am a victim of identity fraud. As a result of this fraudulent activity, I have discovered that I have been shorted by several banks, including yours, during the course of the investigation. I kindly request your cooperation in investigating this matter and rectifying the financial losses I have incurred as a result of the fraudulent activity. I have attached the relevant documentation from the United States Department of Justice for your reference. I kindly request that you consider the following points: 1. Acknowledge the United States Department of Justice's findings regarding my victim status in the identity fraud case. 2. Conduct a thorough investigation into the specific transactions and activities related to my account during the period of the fraud investigation. 3. Provide a detailed account of any funds that were wrongfully withheld or deducted from my account. 4. Take appropriate measures to rectify the financial losses I have suffered, including reimbursing any wrongfully withheld funds and compensating for any additional damages incurred. 5. Ensure that necessary steps are taken to prevent such fraudulent activities from occurring in the future and to enhance the security measures in place to protect customers' accounts. I kindly request that you respond to this letter within 20 business days to acknowledge receipt and provide an outline of the steps you will be taking to address this matter. I believe that open communication and prompt action are essential in resolving this issue. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely,
Business Response
Date: 10/12/2023
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 12, 2023

Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We have also received correspondence forwarded to us from a regulatory agency regarding
the same matter. Once we finalize our investigation, we will provide the customer with a
detailed summary of our investigation, as well as any actions we may have taken through the
regulatory channel.
If you have any questions in the interim, please contact our office at
[email protected] or call us at 866-750-6031. Our office hours
are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President
Customer Answer
Date: 10/17/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. This is not any type of settlement or offer, just that the case is being reviewed. I need them to back up in writing that this is being handled as they've provided this response for a similar situation in the past and it was never actually properly looked into. Waiting for them to give more details before accepting a response.Thanks! Regards, Complaint ID: 20657226
Business Response
Date: 10/27/2023
Barclays Bank Delaware • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
October 27, 2023
Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your additional inquiry and mailed you a detailed summary of
any actions we may have taken. Please allow 7-10 days for delivery by mail.
Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at [email protected], or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,

Office of the President

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