Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
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  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
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  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
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  Barclays Bank Delaware

  PO Box 1534 Deposit, NY 13754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Gap member for 5+ years and even though I've had to pay late fees for missing my payment a few days late I've never missed it by more than 30 days. On January 7th 2023 I made a payment of $149.75 paying off my remaining balance. The payment posted on January 8th and I thought I didn't have any remaining payments as I had paid the balance off. When I went back in February to make sure all my bills had been paid I noticed a big decrease on my credit score 100+ points. I was confused as I made sure to pay all bills and late fees if necessary. When I noticed it was GAP I called right away. They said the payment made on the 7th was invalid because they were unable to locate my checking account. I didn't receive any notice and I also didn't notice that the payment had not been taken out of my account. When I called they initially said they would correct my credit and also reimbursed me late fees. I told them I was not asking for late fees to be reimbursed but to correct my credit report as I have never been more than 30 days late and I have been a good costumer for them for the past 5+ years. They said they would resolve it. I called again in March as I did not see my credit improve. When I called GAP again they said that they had reimbursed me 3 late payment fees totaling $122.00. I asked why had my credit not been corrected after they said they would. They passed me over to a supervisor who then told me they would have it fixed. In May I received a check of $122.00 from GAP. When I called their customer service they transferred me to their Credit Bureau Department who then told me I had to write/ type a letter disputing my credit report and then mail it to FCRA Credit Bureau Dispute P.O Box 8803 Wilmington, DE. My credit went from from a 770 to a 630. It says it will stay on my record for 9 years. The name on the account is ********* ********* because when GAP changed banks they kept my maiden name and told me I had to send a marriage certificate by mail.

  

  Business Response

  Date: 06/30/2023

  P.O. Box 8885
  Wilmington, DE 19899-8885                                                   
  
  
  June 30, 2023
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President
  
  
  
  
  
  

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 20125865
  

   

   

   

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to request a correction of the following information that was reported on my account. Due to this information my credit score has been affected. Account holder name: Raymond Nee DOB: July 3, 1968 Past addresses: 437 Cross Rd. Dartmouth MA, 02747 Phone Number: 857-333-6937 , & 781-975-2509 Email: [email protected] To Whom It May Concern: The following information was reported due to an error in your system as well as a lack of notes being taken when the error was reported. I am requesting that this error be corrected immediately. On March 23 I scheduled an online payment for the balance of my Old Navy account. The scheduled payment never went through as scheduled. When I contacted Old Navy about the late fee that was charged due to the system not removing scheduled payment I was told that the late fee would be removed, the payment would be charged and it was taken care of. On March 28th when I checked my balance system said I owed $2.31. I then paid that amount thinking that the account would then be up to date. That $2.31 was taken out of my account on April 3rd. Then on April 28th $40 was deducted from my account that I set up on April 23rd. To my knowledge and the available information at that point the card was now paid off. Until I used the card again on May8th. I did not realize there was a new balance that was not there before as well as a new late fee and the new charges. Due to these errors with Old Navy's system I was unable to pay off this card several months ago. If I was able to pay that initial amount when intended no other problems would have followed and the account would have been paid off. I was made aware of this issue on my credit report on 5/25/2023 my score had dropped dramatically Please contact me ASAP with any questions or problems. Thank you for your assistance. Sincerely, Raymond Nee

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed charges from Paramount Acceptance(go check them out, they are a shill for health clubs) It was my fault for not finding this charge earlier. It was for personal training lessons that my wife had not signed up for. I protested November and December and was given credit. Then in January the same bogus charge showed up again. So I disputed that one and told them to lock the account so nothing more would be charged, Well February comes and not only does ANOTHER charge show up. they added back on the charges previously credited. I called AGAIN and disputed and i was told everything would be taken care of.. Well March comes and another bogus charge. I call and ask how a charge could be put on a locked account and of course "the account isn't locked". I was told 4-5 times on that call that owed nothing. I specifically asked that many times since the agent said the call was being recorded. AND I TOLD THEM TO CLOSE THE ACCOUNT. So even after I told them to close the account, I got ANOTHER BILL telling me to pay the disputed charges. I have never had to be this adamant with ANY merchant I've done business with. They conveniently put you on hold when you start arguing your point. I sent them a package of pages and pages of complaints against the gym and Paramount Acceptance, all saying they experienced the same thing. Barclays must be getting a kickback off of these people but seeing how this company is in Delaware, that seems to be a running theme there. Take your $$$ and deny deny deny, I would ask for a refund but I'm afraid if I did they'd reopen my closed account and charge me again

  

  Business Response

  Date: 06/06/2023

  Please see attached response

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a barclays account over a month ago. A savings account. I made 2 deposits via check. I had to wait 10 business days for the checks to clear- which I did. The money has posted to my account there. They offer no debit card. They don't use plaid. They have no brick and mortar banks- they are online only. So the only way you can get any money out is by linking an external bank by verifying 2 micro deposits that Barclay sends to your external bank. I tried to link my 2 external Amex Serve accounts and Barclays put a hold on my account asking me to email them copies of my Amex bank statements proving I am the owner of the 2 external accounts. I did this right away and I called the next day and verified they had received the bank statements. I have called them everyday and was told to call back today - The 5th business day of them having the bank statements to review for them to lift the hold on the account. Today I called them and they said they have the bankstatements but still haven't reviewed them and want me to wait another 5 days because they are slow and haven't reviewed them yet. I also opened a checking account yesterday with their sister bank and I put the information into barclays for the test deposits to be sent to that new external account so I could link it and it's been over 24 hours and barclays still hasn't even sent the micro deposits to that account so I can link it either. They aren't doing their job. I literally have been waiting over 20 days for my money. They offer no other ways to withdraw my money. I asked if I could close my account and they said I would be waiting another month to receive my money if I did that. I have no access to my money because barclays refuses to do their job in any timely manner.

  

  Business Response

  Date: 06/09/2023

  Please see attached response

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around April of 2023 my Old Navy Barclay Card was reported as lost or stolen. The Customer service representative failed to put all of the fraud charges into the report and some of the fraud charges are still on my account. The customer service reps are rude and have no idea how to process a claim. I have contacted the credit card company on numerous occasions and I am being charged late fees and they are demanding payment on fraud charges. It is illegal to ask for payment on fraud charges. I want this rectified and a zero balance on my account under the law

  

  Business Response

  Date: 06/02/2023

  Please see attached response.

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 round trip tickets on Aeroflot Airlines- there are no flights because the border is closed. I was charged $3,276.50- refunded and then RECHARGED ?????.We are not able to go to Armenia with Aeroflot Airlines because the border is closed due to the war between Russia and Ukraine. There are no flights available to travel. I have contacted Barclays Credit Card- several times with documents showing that I haven’t been refunded. Barclays refuses to refund my credit card. Please help- thank you for your help in this matter.

  

  Business Response

  Date: 06/07/2023

  Please see attached response.

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I never received the detailed email from Barclays explaining their reason for refusing to refund my money. I spoke with Heather on May 18,2023! I saw the pdf on June 7,2023, but I never received their detailed email explaining why- I called them on Monday June 12, 2023- they never called me back- thank you for your assistance in this matter.  Regards, Complaint ID: 20071785    

  

  Business Response

  Date: 06/26/2023

  Please see the attached response. 

• Initial Complaint

  Date:05/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a credit card with Barclays for a number of years. My car* ***** **** **** ***9 is a Wyndam Rewards, no annual fee card. They replaced my card with an Earners Plus card with an annual fee of $75/year without my authorization. They also decreased my limit from $11,500 to $5,000 in this transition. This dropped my available equity decreasing my FICO. I have contacted them multiple times trying to get my card returned to the original rewards account, no fee witht the $11,500 limit. There response is that there's nothing they can do; I can apply in six months for my original card. This is so unethical!

  

  Business Response

  Date: 06/16/2023

  Please see the attached response.

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Barclays sent me a letter stating that they could not substantiate my claim that I did not accept an upgrade to their Earner Plus Card that has a $75 annual fee. That is maddening! They also state that I accepted the offer of an upgrade to their Earner Plus Card with a $75 annual fee on 12/31/2022. And they went ahead with the upgrade on January 13th "per terms of accepted offer."First: I would never authorize an upgrade that would cost me an annual fee! I choose credit cards that do not have an annual fee, so it's ludicrous to say that I accepted this offer! And that it can't be substantiated? That's crazy! I've been a bank manager for more that 22 years and we are always compliant in having an authorized signature for basically everything that we do. Second: They state that they did nothing unethical; how can they possibly claim this?!!! They did one of the most unethical things possible: They are lying about me accepting the offer of an upgrade and they are lying about not being able to substantiate my claim that I did not authorize this upgrade. I want to see my authorization that supposedly I did on 12/31/2022! They cannot provide that because I did not authorize the upgrade and they need to refund the $75 they charged me and put me back to the regular card I had with no annual fee!Third: The very last thing I would be doing on December 31, 2022, New Year's Eve, would be going online and accepting an offer, especially one that is not beneficial to me! Plus, I was not home on December 31, 2022! I was downtown Greenville, SC at the Hyatt Regency all day and all night celebrating New Year's Eve! Regards, Complaint ID: 20056669    

  

  Business Response

  Date: 07/13/2023

  Please see attached Response 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my application for the Wyndham Rewards Earner Business Card Application ID 87977305. I have excellent credit and a legitimate business and was informed I would just need to go through simple process to get final approval. I have called your customer security department now 14 times in the past 2 months. In fact, I am now sitting on hold with your customer security department now. Each time I call I am told something different. I keep getting transferred back and forth between the customer security department and the know your customer (KYC) department. Each department keeps insisting the other one needs to approve the application first. My application is otherwise complete and I have now spent over 10 hours with customer service associates who do not seem to know what is going on. I have never experienced this with any bank or other establishment. I am requesting to be contacted by someone from the Business Card Services Security Department to get this matter resolved as soon as possible.

  

  Business Response

  Date: 06/12/2023

  Please see attached response.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online getting ready to purchase one item, and before I had a chance to review the purchase, and when I realized I was being charged for the wrong thing I tried to exit out, but I never finalized the sale and didn't authorize the purchase of $119.99 and $59.99. I called the company immediately and asked them to cancel the order. They claimed they didn't have any order for me. I called the next day and they said the same thing, and told me to contact my credit card co. I never received any confirmation from them of any order, but I contacted my Old Navy Barclay credit card and notified them of this problem and to not authorize this sale. The next day I saw it pending on my account, called them again and explained the issue. They said they had to wait until the charge was finalized, but I told them it was fraudulent, and they should not acknowledge the sale. A few days later I see the charge post on my account called them again, and they issued me a case number 3820353. AFterwards I get an email saying they would issue me a credit and a phone call message saying it was resolved. When I looked at my account the charges were still there and I called again, and was told the case was closed with no acknowledgement of any of my calls and info. All I want is a credit back to my account for notifying them of this fraudulent charge that I did not authorize.

  

  Business Response

  Date: 05/31/2023

  Please see attached response

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 20048575
  

   

   

   

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have identity theft issues I am currently dealing with. I was away on vacation and had several credit cards opened in my name fraudulently. The only bank I am having an issue with is Barclays Bank. This is in reference to a Frontier airlines card that was opened fraudulently in my name. Barclays Bank issues this card. I contacted them immediately and told them it was not me who opened this account. They closed the account immediately. Less than a week later they reinstated the account and said they found no fraud. They did this without even contacting me at all. I received nothing in the mail and not one phone call. I called them and sent in proof that I was on vacation at the time this happened and also sent in an FTC identity theft report, airline tickets for my vacation, police reports, statements of fraud, and other credit card agency letters of fraudulent accounts that were closed. I have called them everyday and have been trying to get supervisor and senior manager to call me and nobody returns my calls. I am not getting anywhere with this issue and need help to resolve this. I want this account closed and reported back to the credit Bureaus that it was fraudulent. I did not open this Frontier Airlines card. I will be attaching tickets, police reports, and the scammers email, where they changed the primary account holders information on the Barclays website . This has changed my credit score. I need this resolved. Thank you

  

  Business Response

  Date: 05/15/2023

  Please see attached response.

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 20022211