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Business Profile

Bank

Barclays Bank Delaware

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see

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Barclays Bank Delaware has 40 locations, listed below.

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    Customer Complaints Summary

    • 3,055 total complaints in the last 3 years.
    • 1,030 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2023, I purchased 2 tickets for JetBlue flights on my JetBlue Plus Mastercard. I was double charged for these tickets. I have not been able to obtain a refund from Barclays or JetBlue for this double charge since that time. I have attached screenshots of the double charge, my attempts to reach out. I also filed a dispute with Barclays which they denied saying it was past their window for dispute but as you can see I informed them of the issue immediately in January of 2023 when it first occurred.

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please mail all correspondence the address captioned below by referencing client’s name. ****** *** **** ******* ** ********** ** ***** ************ *************om SEPTEMBER 10, 2024 RE: ***** ********** DELAY IN DEBT SETTLEMENT DUE TO GROSS NEGLIGENCE Please be advised, this complaint is filed due to Barclays Bank Delaware gross negligence to settle the debt owed by me; The following are adverse consequences resulted by the Barclays Bank Delaware actions and neglect. filling civil action with the Broward County Florida Civil Court, based on fraudulent information in April 2024; failing to provide legitimate and correct information about collection agency the account was transferred to; denied an opportunity to settle debt for prolonged period of time; caused damage to my overall financial credibility; created disadvantage, and limiting my prospectives in obtaining employment and housing; damaged acquisition opportunities; Barclays Bank Delaware recklessly delayed debt settlement due to incompetence and negligence. Last contact was made with the Barclays Bank Delaware on 09-10-2024 at 2:29PM ET at 866-408-4070. Representative, named Eric, stated that the account was transferred TrackAmerica Collection on July 10, 2023. Representative was unable to further help. Further as suggested by the Barclays Bank Delaware, a call was placed to TrackAmerica Collection the same day on 09-10-2024 at 855-400-3889 at 2:45PM. The representative stated that the account was received by TrackAmerica on September 7, 2024. Representative was unable to see debt amount and suggested to call back in 5 business days. Request for the debt to be dismissed, credit resolved, credit agencies notified and damages in the amount of $5,000.00 (five thousand even) in light of the above stated proceedings. Sincerely , ***** **********

      Business Response

      Date: 10/09/2024

      P.O. Box 8885
      Wilmington, DE 19899-8885



      October 9, 2024


      Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

      We completed our investigation and sent you a detailed summary, which may include actions taken to resolve the matter. Please allow 7-10 days for delivery by mail.

      If you do not receive the summary, or if you have additional questions, please contact our office at [email protected] or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

      Sincerely,



      Office of the President 

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thank you for your efforts regarding my billing dispute with POIZON (the merchant) and subsequently, Barclays (my credit card issuer) in the amount of $159.83 purchased on 5.27.24. A provisional credit was issued to my credit card account on 7.10.24 while my claim was presented to the merchant’s bank. I was certain this would be the final resolution. However, I received notification Barclay's was unable to pursue further because "merchant has not violated terms and conditions of sales agreement.” As proof of non-violation, merchant provided a photograph of the sole of a shoe in mint condition. I don’t dispute condition of the sole. I sent Barclay's additional supporting documentation/photographs to reassert my claim by certified mail. The inside lining of one of the shoes rubbed off on my socks after 4 – 5 hours of wear. These were supposedly authentic re-issues of Vans Sk8-Hi Side Zipper Shoes. I wish they were authentic & the lining didn’t rub off. I really wanted these shoes. I own dozens of pairs of Vans Sk-8 Hi shoes and, because of a drop foot, can only wear boots or high-top shoes. I contacted the merchant about the problem by phone in mid- June & was issued a return label on 6.18.24. Upon their “inspection”, they returned them to me and said there was no issue with my shoes. That they presented as proof of no issue a photo of the mint condition sole is flat-out deceptive. I submitted photos of damage to Barclay's. I’ve worn Vans for decades & never encountered this problem. POIZON claims to sell authenticated and anti-counterfeit items using a multi-step verification process. They failed on this one. It’s baffling they won’t own their mistake & make this right. And sending Barclay's a photo of only the sole of the shoe wasn't just deceptive, it’s a lie. Also worth noting, it could've been the sole of any Vans shoe. Barclay's is siding with the merchant rather than with me, a loyal customer who's been wronged by the merchant, with verifiable proof.

      Business Response

      Date: 09/16/2024

      Please see attached response

    • Initial Complaint

      Date:08/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2024-07-22 we had to ask the merchant (home inspector) to leave a property as the contract was cancelled. On 2024-07-22 the merchant stated they would cancel the inspection and issue a refund. As they did not I opened a dispute. Barclays initially sent me digital letters. Then, out of nowhere, the charge reappeared and much later did I receive a letter marked 2024-08-14 that was postmarked 2024-08-17 on 2024-08-20. I had called and the dispute department lady told me that I should mail in or fax my evidence for a rebuttal. I did. She neglected to tell me that my rebuttal had to be signed. That was included in the letter. The letter states 10 days (whether those business or calendar days is unclear). So I sent it in again. With a signed rebuttal letter and also credit card statement. Because Barclay's physical letter was ambiguous on this. My complaints are the following 1: Barclays never asked for my evidence on the first dispute, 2) Barclays, in 2024, relies on mail and fax (clearly designed to the detriment of card holders as merchants are clearly permitted to submit digital documentation), 3) Barclays failed to verbally inform me of the wet ink requirement for a rebuttal, 4) Barclays only sent the denial physically and not digitally. However, previously they had sent digital letters so they are perfectly capable of this. The presidents office reached out after a CFPB complaint. However, since they have gone completely quiet. Obviously because there is no reasonable explanation for this absurdity.

      Business Response

      Date: 08/28/2024

      Please see attached response.

      Customer Answer

      Date: 09/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 22191982

       

       

       

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. BRCLYSBANKDE: 00032287885**** has been CHARGED OFF. Barclays Bank has violated my rights. All debts over $600 require a 1099-C so I am requesting that your company sends me a copy of the 1099-C that was issued by your company when this debt was charged off. I am requesting a copy of the 1099-C that was filed for the debt that was charged off and you failed to send me a response. Because of that, I can only assume you DID NOT follow FEDERAL law and DID NOT file a 1099-C as you should have as dictated by LAW so I WILL report your agency to the IRS for tax fraud via the Form 3949-A form if you do NOT notify Experian, TransUnion and Equifax that this information needs to be DELETED from reporting on my credit report, otherwise known as a consumer report. INCOME is not supposed to be included on a credit report and is not reported by consumer reporting agencies, so therefore, this is inaccurate reporting and must be deleted from all consumer reporting agencies. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C 1681c. (a)(5) Section States: that no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 16815-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 09/05/2024

      P.O. Box 8885
      Wilmington, DE 19899-8885                                                   


      September 5, 2024

      Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
      We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
      Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

      Sincerely,

      Office of the President 

      Customer Answer

      Date: 09/09/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. Dear Eduardo,Thank you for your response regarding my inquiry. However, I must inform you that I do not agree to "sign" or accept any terms electronically or otherwise in order to access the details of your investigation or any responses from Intralinks. I respectfully request that any response or summary you wish to provide be sent to me directly via traditional mail or submitted within the Better Business Bureau (BBB) portal, where I initially filed my complaint.I look forward to receiving your response in one of these formats. Regards, Complaint ID: 22185429    

      Business Response

      Date: 09/23/2024

      P.O. Box 8885
      Wilmington, DE 19899-8885



      September 23, 2024



      Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.

      We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.

      Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

      Sincerely,



      Office of the President 

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My June cc statement, stated my balance was 614.80. May, 20, I paid $246,40, June 17 I paid $450.00 and June 24 paid $300 and finally July 18 I paid 314.80 to the collection agency. I have incurred fees and interest and have been sent to collections for non-payment (destroying my credit). As you can see, I've consistently made payments and yet NONE of them were applied to my account. However, all payments have been cashed. To date, I have paid more than double the original amount. I attempted to resolve the situation with both Barclays and Capital Mgmt (the collection agency). I rec'd 3 form letters from Barclays saying my "payment inquiry has been resolved" no it has not. I have not received my over payment money back and I want to be removed from collections.

      Business Response

      Date: 08/16/2024

      Please see attached response.

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue is that I've been rejected twice for the jetblue plus card and i have a high credit score and clean history. The bank claims that they cannot reconsider my credit card applications based on bank policy( i have several new accounts in the last 24 months). I asked how long do i have to wait and they cant give me an answer. So i have no idea on how long i have to wait to get qualified. This is vague info and this feels discriminatory. I know people who have opened more accounts than me and their applications were accepted.

      Business Response

      Date: 08/28/2024

      P.O. Box 8885
      Wilmington, DE 19899-8885                                                   


      August 28, 2024

      Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
      We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
      Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at [email protected], or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

      Sincerely,

      Office of the President 

      Customer Answer

      Date: 09/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 22121386

       

       

       

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my Banana Republic Barclays credit card in January 2024 and have confirmation the card is closed. On June 27, 2024, a charge was permitted by Barclays in the amount of $21.21 by the Baltimore Sun. I did not authorize this charge and the account was closed several months previous to this charge. I contacted Barclays Customer Service through their online messaging service and was then directed to call Customer Service. I contacted customer service and spoke with four different representatives over a total of nearly two hours on 08/01/2024 and the last representative assured me the charges would be removed. As of today, 8/7/2024, the $21.21 charge remains, a late payment fee of $21.21 was charged on 8/1/24 and a minimum charge amount of $2.00 was added on 08/04/24. I sent a message via the online message center to Barclays on 08/07/24 and was again directed to contact the Customer Service line. I am requesting assistance and advocacy with Barclays to remove all charges on this closed credit card account and to assure that there will be no future charges on this account.

      Business Response

      Date: 08/14/2024

      Please see attached.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never activated BARCLAYS Frontier MasterCard. I got confirmation from Frontier Airlines that I should NOT have a balance. I do NOT owe any money to Frontier. I spoke with BARCLAYS over the phone almost a month ago. They confirmed they would close my account, which was NEVER activated in the first place. BARCLAYS Confirmed over the phone I do NOT owe them any money. BARCLAYS refused to send me something in writing when I asked over the phone confirming the fact that I do NOT owe them any money and that my account has been closed. I am supposed to call them and keep hounding them to correct this issue! I keep receiving emails and mail saying the below: Our records show that payments on your FRONTIER Airlines World Mastercard® account are 2 months overdue. By making payments now, you can prevent possible additional late payment fees. This is such a horrible business and the whole reason why I didn’t activate my account is because there is NO human ever available to help with anything regarding any FrOntier matter. What if something happens to me while I travel that only Frontier can help with? BARCLAYS and Frontier are NOT reputable companies. Maybe for a last minute emergency when there is no other option.

      Business Response

      Date: 08/06/2024

      Please see the attached response. 

      Customer Answer

      Date: 08/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      I do not recommend anyone doing business with Frontier or Barclays. This was a simple matter with a straight forward resolution. The company took 3 months to respond and the response only came after I submitted a complaint through BBB!

      Regards,

      Complaint ID: 21983070

       

       

       

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a 3k balance transfer for a friend in June 2023 that expired May 2024. I had made several payments and purchases during that time. In February 2024, my friend paid $3500 to my account from HER bank account (never used before) to pay off her balance transfer. From February to May alone, I made over 8k in payments to my card. June 2024, I receive TWO interest charges (30%) on my statement; one for purchases and the other for the balance transfer. However, that made no sense because I have made more than enough payments to cover that. When I called jetblue they referred me to the crediting agency, Barclays. They informed me that any payment made would go straight to the purchases with a higher interest regardless of the expiration date of the balance transfer. THERE IS NO WAY for the customer to allocate a payment towards the balance transfer and barclays does not allocate any payments towards the balance transfer even if it expires. This means, NO other balance can be had on your card if there is a balance transfer. I have approx 20k limit on that card, and use it frequently and make frequent payments. it is not realistic to not use the card at all. When I spoke to a manager and asked if that means even if I made a purchase last week and made a payment, it would go to that transaction not the 0% interest, she confirmed YES. How can the transfer ever be paid!? In the last 45 days I have made purchased THREE flights, (708, 708, 562) and my current balance is 2k. When I look at the June statement, it says balance transfer purchases balance is 1021 and regular purchases 1009, but that is incorrect! No payments before April of 2024 were applied to the balance transfer AND NO NOTICE WAS PROVIDED TO ME. This is EXTREMELY predatory and puts consumers at risk. Barclays should absolutely be able to allocate payments or allow consumers to do so to avoid additional interest or penalties at such a high rate. I was told my only solution is pay off the entire card

      Business Response

      Date: 07/23/2024

      Barclays Bank Delaware (Barclays) • Wilmington, Delaware
      P.O. Box 8885
      Wilmington, DE 19899-8885
      July 23, 2024
      Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
      forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
      handling, this correspondence was forwarded to Barclays Office of the President to investigate
      and respond.
      We completed the investigation of your inquiry and sent you a detailed summary of any
      actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
      If you do not receive the summary, or if you have additional questions, please contact our office
      at [email protected], or call us at 866-750-6031. Our office hours
      are Monday through Friday, 8:00 am to 8:00 pm ET.
      Sincerely,

      Office of the President

      Customer Answer

      Date: 07/30/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. There was nothing provided other than an investigation will occur. No efforts made Regards, Complaint ID: 21965815    

      Business Response

      Date: 08/16/2024

      Barclays Bank Delaware (Barclays) • Wilmington, Delaware
      P.O. Box 8885
      Wilmington, DE 19899-8885
      August 16, 2024
      Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
      was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
      handling, this correspondence was forwarded to Barclays Office of the President to investigate
      and respond.
      We completed the investigation of your additional inquiry and sent you a detailed summary of
      any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
      Providing an exceptional experience is our goal, and we regret that our previous response did not
      meet your needs. If you do not receive the summary, or if you have additional questions, please
      contact our office at [email protected], or call us at 866-750-6031.
      Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
      Sincerely,

      Office of the President

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