ComplaintsforJPMorgan Chase Credit Card
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
These guys constantly send me junk mail for credit cards and I have asked them in writing numerous times over the last 4 years to stop. They refuse to stop. They keep sending me junk mail for credit card offers. Identity theft is a thing. Maybe these clowns haven't heard about it, but it is real. Maybe these clowns have also heard that US mail gets lost or misdelivered. I do not want their "Chase Ink" business credit card and I want them to stop junk mailing me and delete my contact info. ***** ****** *** **** ***** ** ****** ****** ** *****Business response
07/09/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is pending satisfactory to me. I say it is pending satisfactory, because these folks have stated numerous times in writing that they would stop junk mailing me, which was a complete lie. So, while I have little reason to trust this outfit, I did actually speak to a human from their organization this time, I will give them the benefit of the doubt that they may actually keep their word this time.
Regards,
Complaint ID: 21928411
Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This is regarding my Chase Southwest Credit Card # ***************8. On 3/11/24, I opened a dispute against merchant, Roche ****** for $9,218.18 due to not receiving the merchandise. I provided a text message between the Sales rep, ****** ***** and myself as evidence but Chase ignored all of it. I purchased a sofa that was “in stock” and ****** *****, sales rep, told me in person and via text message it would be delivered in 3-4 weeks which I provided a copy to Chase as evidence. The merchant Roche ****** response to the dispute was I purchased furniture that would arrive between 20-28 weeks. Roche ****** lied because I purchased furniture that was “in stock”. On 5/14/24, I contacted Chase via phone about not considering my evidence and the rep told me to fax in a request to reopen my case and I did. Chase did not consider the evidence and is paying Roche Bobis $9,218.18 when they breached their own contract and lied. Per the merchant contract, I canceled my order because my sofa did not arrive on time. I request that the case be reopened and my evidence be considered.Business response
05/31/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. My money was refunded by the merchant
Regards,
Complaint ID: 21768381
Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I added a HomeDepot Chase offer (10% cash back on upto $450 purchase each card) to 2 of my Chase credit cards. The offer expired on 4/14/24. I made purchase with the 2 cards respectively on 4/12 and 4/13, in store. More than 3 weeks after the purchase, I did not received any cash/points back. So, I raised an inquiry on 5/13. Chase backoffice gave me the reason that I did not make the transaction before expiration date, which obviously did not make any sense. I called customer service three times, including talking with a customer service manager, he even admitted that both purchase was made BEFORE offer expiration date. During the inquiry, Chase was reluctant of replying through their messages system, and giving any reason to support their rejection. I am request an explanation from Chase bank for the reason of declining my cash back request in details.Business response
05/28/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was told that I added an user to my credit card a few years ago. I never did. The bank did it on their own. I tried to get the use removed but was told sure. Ate multiple attempts they lied to me and said it was impossible. My user never signed anything. They refuse to work with me. I simply want her removed and keep everything.Business response
05/24/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Chase Bank charged me $6.38 for interest on taking out cash of $200 on my credit card. They already took out a transaction fee of $10, which I knew beforehand to be okay. Now they want more money on top of the transaction fee. What does it take to push a button and then charged me a transaction fee, and "slap me in the face," and find a way to charge me an interest fee? It is a "rip off!" No wonder the Biden Administration is going after banks that charge "world record" fees. An example is the overdrawn fee Chase charges for an overdrawn checking account fee that is $34!!! Biden Administration whats it to be $8.00! Now, that is on hold. Why? Lobbyist got to the President to put these fees on hold....probably permanently!!! Now, I just want my $6.38 put back into my checking account.Business response
05/23/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
First off, I was the victim of the AT&T data breach and was the victim of identity theft. I have Never lived in Florida and had to cancel all my credit cards and change bank accounts. I noticed reading my credit report that they have issued some sort of card or loan under my name for over $7,000. This needs to be cancelled and taken off my report ASAP. I will personally go to Florida and deal with the person who stole my identity and they will never be able to do anything like this again. Their address is *** ****** ****** ** ********** FL. This should have never been issued in the first place as I froze my credit. Don't know why this company let it go through.Business response
06/04/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
******** was great to deal with and they were able to resolve the issue quickly.
Regards,
Complaint ID: 21715281
Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
April 20,2042 I used Uber & paid a charge of $21.69 & $36.86 by debut card ending in 6412.On 4/22/24 Uber had pending charges of 36.93,21.69,& 23 cents.I contacted uber,they said they were Auth hold & should drop off in 3-5 business days.I then called Chase,reported it,rep says there's nothing we can until it post. I agreed. .Chase has incorrectly put in the claim for the posted amounts & gave a credit. Why? I told them to pull up the call & listen to why the claim was put in.They are refusing to do so & trying to not resolve this problem with accountability.I was told in 6 days they will reverse the credit.I replied if you make my account insufficient due to the banks mistake,I will start a lawsuit & contact all appropriate agencies.If u spent it,fine,I'll pay it back.Im on a fixed income & they could do it when I get paid on the first,but if you bot going to take responsibility for this error,then let's fight it out. I spoke with Janet who transferred to Supervisor ***** at 2:52 pm.Please see attached Uber messages to back up my claim.Business response
05/16/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is ok to me.
Regards,
Complaint ID: 21705533
Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amazon is DOUBLE charging me even though i have proof i returned the items. When i tried to submit a dispute with Chase, they have an online system that used to work, but now they force me to call them Please call us at 1-800-849-3574 to complete your dispute.Business response
05/16/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Chase Bank offered 30,000 Southwest Airline points and free Companion Pass through 2/2/25 for opening a credit card account, paying annual fee of $69 and making $4,000 in purchases within 90 days of opening the account. I met their criteria 4/17/24 however, they are withholding the award despite meeting the agreed upon criteria for an additional 8 weeks. The award is time sensitive. The witholding and delaying providing the benefit significantly reduces the value and time I have to utilize it. They add insult to injury by responding to my inquiry with an explanation for the delay telling me it is to be sure everything goes smoothly. The offer was misleading at best, unethical and fraudulent at worst.Business response
05/14/2024
We responded to our customer’s concerns in our letter dated May 14, 2024. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
05/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently paid of the balance of the Chase Freedom Unlimited card that I have hard for over 7 years. For the past 7 years, my limit has been the same $3,000. This week, Chase lowered my limit from $3,000 to $600. This will have a catastrophic impact on my credit score. It is not right to do this to a loyal customer who has paid on time for 7 years. I paid off my balance to help improve my score but now that they lowered my limit, it will have the opposite impact. I would like Chase to restore my credit line. When I opened this account, I was in college and now have an income over $150k. This makes no sense.Business response
05/21/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
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Customer Complaints Summary
5,530 total complaints in the last 3 years.
2,307 complaints closed in the last 12 months.