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Find a Location

WSFS Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • WSFS Bank

      500 Delaware Ave Wilmington, DE 19801-1490

      BBB Accredited Business
    • WSFS Bank

      1139 Chestnut Street Philadelphia, PA 19107

    • WSFS Bank

      1065 West County Line Rd. Hatboro, PA 19040

    • WSFS Bank

      1200 W. Township Line Rd Lower Merion, PA 19083

    • WSFS Bank

      1311 Bethlehem Pike Flourtown, PA 19031

    Business ProfileforWSFS Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.53/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    62 complaints closed in last 3 years

    34 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/15/1998

    Years in Business: 192

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    WSFS Bank has 54 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • WSFS Bank

        500 Delaware Ave Wilmington, DE 19801-1490

        BBB Accredited Business
      • WSFS Bank

        1139 Chestnut Street Philadelphia, PA 19107

      • WSFS Bank

        1065 West County Line Rd. Hatboro, PA 19040

      • WSFS Bank

        1200 W. Township Line Rd Lower Merion, PA 19083

      • WSFS Bank

        1311 Bethlehem Pike Flourtown, PA 19031

      Headquarters
      500 Delaware Ave, Wilmington, DE 19801-1490
      BBB File Opened:
      2/1/1974
      Years in Business:
      192
      Business Started:
      1/1/1832
      Accredited Since:
      4/15/1998
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bryn Mawr Trust
      • First National Bank of Wyoming
      • Wilmington Savings Fund Society, FSB
      • Cash Connect ATM Solutions by WSFS Bank
      • WSFS Financial Corporation
      Business Management
      • Mr. Mark Turner, Executive Chairman
      • Ms. Sharon Croft, Administrative Assistant
      • Mr. Rodger Levenson, CEO
      • Ms. Kyle Kelly, AVP. VoC Program Manager
      • Ms. Vernita L. Dorsey, Director of Community Relations
      • Mr. Glen Outten, Senior Vice President
      Contact Information

      Principal

      • Ms. Sharon Croft, Administrative Assistant
      • Mr. Rodger Levenson, CEO

      Customer Contact

      • Ms. Kyle Kelly, AVP. VoC Program Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      62 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      There was fraud on my bank account on 1/6. The bank froze my accounts and would not allow me to access my money or transfer it to another bank for nearly 2 months. I called the bank nearly 50 times and spoke to nearly half a dozen supervisors. I was told wrong information on multiple occasions. I obtained two notarized requests and neither of them were honored despite me doing exactly what I was told my phone representatives. ' It was not until I filed an FBI report, reports with banking regulators, and reached out to members of the board via social media that any action was taken. A bank of this size that does business in multiple states should have a process to remove fraud especially if someone is out of state. I worked for a large financial company and we simply required a notarized form to remove fraud. I was given wrong information time and time again. I did not receive a check for the funds in my account until near the end of February. I would like them to pay $4,000 for taxes and fees for my 401k withdraw I was forced to take due to their incompetence. $20 for two separate notaries. $40 for a checkbook I paid for but never received. In total $4060. I will take legal action and go to news outlets and social media with the story of their incompetence if I am not made whole.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      TG C

      1 star

      06/19/2024

      WSFS bought a personal loan from another lender. They have very predatory banking practices. It is almost impossible to actually pay them. All they have to do is the collect the money I send them. I sent them a payment in good faith through my electronic bill pay service from PNC bank. They are not enabled for automatic payments, so the electronic bill pay service defaults to a live check. This was lost in the mail. Clearly not a good option for moving forward. When I asked about automatic payments, they do not have a mechanism (this is the only biller I have ever heard of without this capacity), to set up and manage an automatic bill payment that isnt the minimum payment of the loan. You have to call customer service, tell them the amount you want withdrawn, and of course, if the phone teller gets any of this wrong, you have nothing in writing as a customer to say that you requested this automatic payment. Between the lack of electronic alignment with bill pay, and the lack of a customer controlled automatic payment option that allows additional principal to be withheld, this bank should be punished for their predatory consumer practices.

      Local BBB

      BBB Serving Delaware

      BBB Reports On

      BBB reports on known marketplace practices.

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