Customer ReviewsforWSFS Bank

WSFS bought a personal loan from another lender. They have very predatory banking practices. It is almost impossible to actually pay them. All they have to do is the collect the money I send them. I sent them a payment in good faith through my electronic bill pay service from PNC bank. They are not enabled for automatic payments, so the electronic bill pay service defaults to a live check. This was lost in the mail. Clearly not a good option for moving forward. When I asked about automatic payments, they do not have a mechanism (this is the only biller I have ever heard of without this capacity), to set up and manage an automatic bill payment that isnt the minimum payment of the loan. You have to call customer service, tell them the amount you want withdrawn, and of course, if the phone teller gets any of this wrong, you have nothing in writing as a customer to say that you requested this automatic payment. Between the lack of electronic alignment with bill pay, and the lack of a customer controlled automatic payment option that allows additional principal to be withheld, this bank should be punished for their predatory consumer practices.

This bank owns a house next to mine that is occupied by squatters and they have not done anything to resolve this unsafe situation. I now feel unsafe living in my own home. After multiple attempts by me and my neighbors to get this resolved with WSFS bank we do not see any resolutions.

Our loan was put under WSFS bank and they are by far the worst. We have tried to set up auto pay multiple times and every month the money is not taken out. If you are not paying attention, you will be hit with tons of late fees. Luckily we are paying attention and always pay our bills on time. Then when the money is not taken, we are locked out of our online account every month! On top of it all they are east cost time and we are on the west coast. This means that every month when their joke of website locks us out, we cannot even call them. We have to call from work! They then make me call my husband at work to approve them talking to me.....every month no matter how many times he approves. It is almost like they are intentionally making it difficult for their clients to pay their bill in order to charge late fees. If you are with this bank you will want to pay very close attention or you may be dealing with late fees.

I received an offer to upgrade to the WSFS Philadelphia Union debit card (my mistake). Received the card about two weeks after ordering, tried to activate it using the number on the new card. My current pin would not work, and upon calling the bank I was informed that a new pin was sent out under separate cover with the card. I waited two weeks, and no pin received, so I again called the bank. Oh we are so sorry, we are going to send you out another pin which you should have on 7-10 days. I advised the bank employee, that I have the postal service informed delivery, which allows me to see all mail enroute. My mail is also delivered to a lock box for which I have the only. I was a Bryn Mawr Trust customer for over 30 years, and never had such a problem with such a minor detail. I was so distressed when I was informed that WSFS was taking over Bryn Mawr. WSFS advised me that I could always go into a local branch to activate the card. Hello!!! I live in North Carolina now, and will be looking to withdraw from this nightmare. After I retired to NC from Philadelphia, I wasn't in a rush to move my bank since I had a good steady relationship with Bryn Mawr Trust. They handled all sorts of banking f or me long distance and not a problem along the way. So Long WSFS!!!!

WSFS locked my access to my debit card because I was 3 months late on my credit card; I was in line for groceries last night and could not buy dinner due to this block. I called customer service, 2 of the employees were so nice and understanding to my situation. I finally got in touch with the Collection department where I explained my situation explaining how everyday life/rent/and the economy has played a part. This woman started to scold me. She said, "when you owe the bank money you dent get to access your debit account." *News to me as it was to WSFS's other employees*. She then asked why I couldn't pay the last 3 months and I explained my financial hardships/economy being poor. She then said, "do you have a job?". I was shocked I then stated yes but I have other bills I try to keep up with and can't. She then went on to ask; "did you file for bankruptcy?". I stopped her and told her I did not appreciate this or her attitude to where she replied, "Well I don't appreciate your sarcasm!". So, my review is just to let you know if you are in financial hardships and struggling WSFS and their collection employees believe you are being SARCASTIC! I can't wait to pay off this credit card and never work with this bank EVER again. I wish I wrote down the other 2 employees names because they were more than understanding and compassionate. The other employee I hope finds some compassion and learns what empathy is especially during the holiday season. (The one star is just for the 2 gracious employees).

Mortgage team was a pleasant to work with especially Hoa Nguyen he was very professional and kind throughout the process. He got me to closing within 29 days. One bank declined me but wsfs approved me they will get the job done. He deserve 10 stars for doing an excellent job and being super supportive.

My loan was sold to this company three months ago and I have only received one statement and since when trying to pay my bill I am not able to log in. I have called three times and all three times someone will call tomorrow and nothing. I called back completely over it to pay my bill over the phone and they told me I cannot as they can or get to the next page on my account to assist. HOW CAN I PAY MY BILL PEOPLE!!

This is the worst bank ever!! We used to be customers for Bryn Mawr Trust then they switched to WSFS Bank. We NEVER had any issues until they switched over. Now more problems than it's worth. I will be switching to a new bank!!

Harassed by phone people, and then they shut my accounts down, including my special needs adult childrens accounts. They need shut down permanently.

The branch at Prices Corner is horrible. The employees are rude, non- helpful and demeaning. An employee opened my business account with an in correct phone number. I spent 8 hours in the phone trying to rectify the problem. After discovering the problem, I was told to go into the branch. After the employee corrected my phone number, I still was not able to access my account online. I repeated numerous times that something was wrong with my account. He then had me contacted my phone service carrier to ensure there was not a short code block. 20 minutes later, it was confirmed no code blocking. I repeated again there was a problem with the account. After the employee tried times to access my account, he was finally able to do so. I tried to access the account on my phone and could not. I was frustrated because my time was being taken away from my business. Another employee entered the room without making eye contact and without introducing herself. She then looked at me and said “you were raising your voice, which at some point I did, “and I cannot have you do that”. I then asked why she came in the room and who she was. She stated she was a manager. I was frustrated because I was losing time from my business. She escalated the situation by raising her voice and essentially it was more important to her to stand her ground on her personal feelings. I was asked to leave without having the account corrected. I stayed because I needed access to my account. Once I finally got into my account. I was embarrassed how I was treated, it was humiliating. These employees are in need of formal customer training. Their feelings and their time is more important than the customers.