Reviews
This profile includes reviews for WSFS Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromLamar S
Date: 05/15/2025
1 starThe worst bank ever! Deposit treasury check on the April 29 and still haven’t had fund available! It’s may 15 and still not availableReview fromChristin P
Date: 03/11/2025
1 starWorst bank ever! They have miscalculated payments on my HELOC and refuse to do anything about it and it's cost me over $40,000 already! Then they have the nerve to charge fees on a no -fee, senior account. Now I have to hire a lawyer to get them to comply with the law and correctly process my loan that they acquired. Soooo frustrating!!Review fromjames s
Date: 01/31/2025
1 starCredit.ai rated the worst credit card for 2025 Connected TO WSFS Bank Cred.ai is a credit-building service that describes itself as a “high-tech and premium card spending experience.” Its main product is the Unicorn Card, which it says is a “life-changing debit card replacement” that will help you build credit automatically. If you want to build or establish credit but are wary of traditional credit cards, the sales pitch is certainly appealing. Before signing up for Cred.ai, it’s important to understand how the service works to decide if it’s right for you.Review fromHarris K
Date: 10/12/2024
1 starHarris K
Date: 10/12/2024
They pretended to close my mom's account then told us they was to send us a email with the statement, but they never did and now they are charging my mom 315 dollars for charges which if the account has been closed they wouldn't of charged
WSFS Bank
Date: 10/18/2024
I am writing to acknowledge receipt of the review you submitted to the BBB of Delaware on
October 12, 2024. In your review, you stated that you were told your mother’s WSFS account
would be closed but wasn’t and was subsequently charged $315 in fees which would have been
avoided if the account was closed when initially discussed.
Upon receipt of your review, internal departments were engaged to research your review.
Unfortunately, based on the limited information provided, WSFS Bank is unable to locate the
account in question. Please provide further information or documentation as well as any dates
or account numbers. WSFS Bank is sympathetic to your situation and would be happy to assist,
if possible.Thank you for allowing WSFS Bank this opportunity to serve you. Please contact the Customer
Contact Center at (888) 973-7226 for further assistance.Review fromTG C
Date: 06/19/2024
1 starWSFS bought a personal loan from another lender. They have very predatory banking practices. It is almost impossible to actually pay them. All they have to do is the collect the money I send them. I sent them a payment in good faith through my electronic bill pay service from PNC bank. They are not enabled for automatic payments, so the electronic bill pay service defaults to a live check. This was lost in the mail. Clearly not a good option for moving forward. When I asked about automatic payments, they do not have a mechanism (this is the only biller I have ever heard of without this capacity), to set up and manage an automatic bill payment that isnt the minimum payment of the loan. You have to call customer service, tell them the amount you want withdrawn, and of course, if the phone teller gets any of this wrong, you have nothing in writing as a customer to say that you requested this automatic payment. Between the lack of electronic alignment with bill pay, and the lack of a customer controlled automatic payment option that allows additional principal to be withheld, this bank should be punished for their predatory consumer practices.Review fromMary A
Date: 06/10/2024
1 starThis bank owns a house next to mine that is occupied by squatters and they have not done anything to resolve this unsafe situation. I now feel unsafe living in my own home. After multiple attempts by me and my neighbors to get this resolved with WSFS bank we do not see any resolutions.Review fromHolly S
Date: 02/06/2024
1 starOur loan was put under WSFS bank and they are by far the worst. We have tried to set up auto pay multiple times and every month the money is not taken out. If you are not paying attention, you will be hit with tons of late fees. Luckily we are paying attention and always pay our bills on time. Then when the money is not taken, we are locked out of our online account every month! On top of it all they are east cost time and we are on the west coast. This means that every month when their joke of website locks us out, we cannot even call them. We have to call from work! They then make me call my husband at work to approve them talking to me.....every month no matter how many times he approves. It is almost like they are intentionally making it difficult for their clients to pay their bill in order to charge late fees. If you are with this bank you will want to pay very close attention or you may be dealing with late fees.Review fromBill J
Date: 01/27/2024
1 starI received an offer to upgrade to the WSFS Philadelphia Union debit card (my mistake). Received the card about two weeks after ordering, tried to activate it using the number on the new card. My current pin would not work, and upon calling the bank I was informed that a new pin was sent out under separate cover with the card. I waited two weeks, and no pin received, so I again called the bank. Oh we are so sorry, we are going to send you out another pin which you should have on 7-10 days. I advised the bank employee, that I have the postal service informed delivery, which allows me to see all mail enroute. My mail is also delivered to a lock box for which I have the only. I was a Bryn Mawr Trust customer for over 30 years, and never had such a problem with such a minor detail. I was so distressed when I was informed that WSFS was taking over Bryn Mawr. WSFS advised me that I could always go into a local branch to activate the card. Hello!!! I live in North Carolina now, and will be looking to withdraw from this nightmare. After I retired to NC from Philadelphia, I wasn't in a rush to move my bank since I had a good steady relationship with Bryn Mawr Trust. They handled all sorts of banking f or me long distance and not a problem along the way. So Long WSFS!!!!Review fromBenjamin R
Date: 12/06/2023
1 starWSFS locked my access to my debit card because I was 3 months late on my credit card; I was in line for groceries last night and could not buy dinner due to this block. I called customer service, 2 of the employees were so nice and understanding to my situation. I finally got in touch with the Collection department where I explained my situation explaining how everyday life/rent/and the economy has played a part. This woman started to scold me. She said, "when you owe the bank money you dent get to access your debit account." *News to me as it was to WSFS's other employees*. She then asked why I couldn't pay the last 3 months and I explained my financial hardships/economy being poor. She then said, "do you have a job?". I was shocked I then stated yes but I have other bills I try to keep up with and can't. She then went on to ask; "did you file for bankruptcy?". I stopped her and told her I did not appreciate this or her attitude to where she replied, "Well I don't appreciate your sarcasm!". So, my review is just to let you know if you are in financial hardships and struggling WSFS and their collection employees believe you are being SARCASTIC! I can't wait to pay off this credit card and never work with this bank EVER again. I wish I wrote down the other 2 employees names because they were more than understanding and compassionate. The other employee I hope finds some compassion and learns what empathy is especially during the holiday season. (The one star is just for the 2 gracious employees).Review fromSharnay L
Date: 05/11/2023
5 starsMortgage team was a pleasant to work with especially Hoa Nguyen he was very professional and kind throughout the process. He got me to closing within 29 days. One bank declined me but wsfs approved me they will get the job done. He deserve 10 stars for doing an excellent job and being super supportive.
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