ComplaintsforWSFS Bank

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There was fraud on my bank account on 1/6. The bank froze my accounts and would not allow me to access my money or transfer it to another bank for nearly 2 months. I called the bank nearly 50 times and spoke to nearly half a dozen supervisors. I was told wrong information on multiple occasions. I obtained two notarized requests and neither of them were honored despite me doing exactly what I was told my phone representatives. ' It was not until I filed an FBI report, reports with banking regulators, and reached out to members of the board via social media that any action was taken. A bank of this size that does business in multiple states should have a process to remove fraud especially if someone is out of state. I worked for a large financial company and we simply required a notarized form to remove fraud. I was given wrong information time and time again. I did not receive a check for the funds in my account until near the end of February. I would like them to pay $4,000 for taxes and fees for my 401k withdraw I was forced to take due to their incompetence. $20 for two separate notaries. $40 for a checkbook I paid for but never received. In total $4060. I will take legal action and go to news outlets and social media with the story of their incompetence if I am not made whole.

  

  Business response

  04/30/2024

  Please see attached letter response. Thank you!

  Customer response

  05/03/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21580130

   

   

   

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a customer of wsfs for over 12 years. And in more recent years they have completely changed. My account has had multiple fraud attempts as well as successes that have caused a lot of inconvenience. Though, I’ve stuck by the bank. More recently, my account for flagged again for fraud. Instead of being alerted, I was told my an associate that I am unable to now be alerted of that type of fraud and the only way for me to find it out is if i utilize the function available and it doesn’t work or i call. This bank has held my money up on more than one occasion and has not allowed me access. I am extremely hurt and disappointed in not only how I’m being treated as a long time customer, but also the lack of care and concern from the bank itself. No one should go through what i’ve gone through with MY money. and all the bank and the associates can say is “yeah i know”. Then why not try and fix the problem?

  

  Business response

  04/24/2024

  Please see attached response. Thank you!

  Customer response

  04/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21550825

   

   

   

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have navy federal credit union and used my account to send money to my nice through Zelle. Her bank is WSFS which is the business the complaint is for. I sent 303.74 my bank sent the money and WEFS says they haven’t received it. It’s been days and the money has already left my account and shows delivered. My bank confirmed and WSFS is telling us it’s lost and they can’t help further and to wait 30 days. WSFS was rude and according to Zelle WSFS has the money and isn’t being truthful about it. I disputed with my bank but because Zelle is a third party they can’t guarantee I will get my money bank at all. Wsfs refuses to help at all even though they hired them as a third party. I called Zelle and they confirmed the money was deposited when my bank said it was. Zelle told me to dispute because the bank is doing something wrong and could be a scam.

  

  Business response

  02/05/2024

  Please see attached letter response. Thank you!

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  11/22/2022 I withdrew 7,500 in person for earnest deposit money and down payment for a house , at closing a charge off comes up . I contacted the bank we spoke on the phone the manager didn’t make sense he told me I was giving a loan then , told me I didn’t have money to cove the account .. so I then proceeded to the branch on 16 and chestnut in Philadelphia where the transaction was made .. the manger said couldn’t give me print out cause the account was closed and told me we were going to court because someone came in and took out another 7500 on 11/14/2020 with my id .. I then proceeded to another branch to get them to investigate but they all call back the original branch’s and speaks to mr robert e cumens .. and tell me I have to resolve the matter with him .. after months of calling WSFS I was finally notified that the teller had made a mistake but looking at the statement I get lost because the teller went back and manually changed the dates when i came in and things still not making sense .. I lost my earnest deposit money and other expenses paid towards my housing and was not able to close because of the tellers mistake .. I have filed a fraud complaint and been trying to get assistance with this for almost a year now but all calls lead back to the back manager who just keeps telling me I didn’t have enough money to cover my transaction when that is a lie and I have the paperwork to prove it .

  

  Business response

  11/03/2023

  Dear Mr. ******,
  I am writing to acknowledge receipt of the complaint you submitted to the Better Business
  Bureau (BBB) of Delaware on October 23, 2023. In your complaint you stated you withdrew
  $7,500 in person for a down payment on a house. However, at closing, a charge off from WSFS
  appeared on your records. You contacted a branch Manager who said you were given a loan because
  you didn’t have funds to cover the account balance. You went to the 16 and Chestnut Branch and
  requested copies of your statements but you were advised they couldn’t provide a printout as the
  account was closed. They said someone had come in with your ID and withdrew $7,500 on 11/14/22.
  You were notified months later the withdrawal was due to human error. You stated you lost your
  earnest deposit and other expenses paid towards the house due to the Associate’s mistake, and you had
  filed a fraud complaint trying to resolve the matter for almost a year. You said the Branch Manager
  advised you didn’t have the funds to cover the transaction, however, you are saying this is not true and
  you have paperwork to prove it.
  Upon receipt of your complaint, the 16th and Chestnut Branch Manager and Collections were
  engaged. The Branch Manager stated you came in on 11/9/22 and withdrew $7,500, however,
  you did not know your account number so the Associate searched by your name and wrote the
  account number in for you and processed the transaction. The following day it was discovered
  the Associate had debited another Customer’s account with a similar name in error. The
  Manager attempted to reach you and your mother via phone to explain what had happened,
  however, their calls went unanswered. For your convenience, attached is your signed
  withdrawal slip from 11/9 for $7,500 and a copy of your November statement which bears no
  record of this withdrawal due to the money had been deducted from another Customer’s
  account in error. Also, on the November statement, on 11/9, there was an electronic transfer
  of $8,000 made after your $7,500 withdrawal from your joint checking account to your
  Mother’s sole owner savings account. Your mother then withdrew $9,000 from her savings on
  11/14. To correct the error, your joint checking account was debited for $7,500 on 11/14/23,
  and an insufficient funds notice was sent to you advising the account was overdrawn by
  $6,948.56. A letter dated 11/28/22, was sent to you via FedEx detailing the chain of events and
  advising you if the account was not made positive it would be closed and sent to Collections.
  The Collections Team Leader stated they spoke to you several times offering to set up a
  payment plan, however, you refused to make good on the outstanding obligation. You sent two
  letters in August and September 2023 disputing the debt and demanding it be removed from
  your credit report. Collections responded on 8/28/23 and 9/14/23 advising you the account had
  been overdrawn and recognized as a loss by the bank; however, they were willing to make
  payment arrangements with you. These responses are attached for your convenience. Once the
  overdue balance is paid, your credit report will be updated.
  If you have any questions, please contact ******* ********, Collections Team Leader at ******** *****
  
  Sincerely,
  
  Customer Experience Analyst
  Customer Experience Department

  Customer response

  11/10/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Thank you for taking the time to look into this matter .. I understand a mistake was made but the manager lying and I sent you paper work .. the lady called me and told me I made a mistake I told her no I wanted to withdraw 7500 she then a stated I know I didnt have that much money in my account and hung up on me , I had just came in the day before got added to the account  and receive a 60 day print  I need for my lender and went back the next day and withdrew with my id .. And went I went to the bank manager he NEVER stated the mistake came out a different account I was told some one came in and withdrew the money from the account again and we was to go to court .. as far as the 8000 transferred I was not on that account so I was not able to see any transactions details ..  Noting was sent to my address but letters were sent to some address in Philadelphia where I received no lettes .. and the letters sent was not accurate to what happen .. And as I was advised not to accept the payment plan because it would still show up as a charge off on my credit for 7 years and I will not be able to purchase .. WFSF  have lied and switched they story so my times I’m not sure if they or my mom and sitter transferred the money and I don’t understand even  if money it was transferred to account I’m not on how and I being penalized but even on that account .. I understand a mistake was made but either was I had the funds to cover my transaction .I can understand  people listed on the account that received the 8000 being charged off but i clearly showing in black in white I had funds to cover my Down payment withdraw at the time ..  Regards, Complaint ID: 20769595    

  

  Business response

  12/06/2023

  Dear Mr. ******,
  I am writing to acknowledge receipt of your rejection dated November 22, 2023, in response to your
  prior complaint you submitted to the BBB on October 23, 2023. You state you understood a mistake was
  made, however, someone advised you that you didn’t have enough money at the time of the
  withdrawal, and you were never notified the money was withdrawn from someone else’s account in
  error. You said you were unable to see the details of the $8000 transferred from your account and were
  unsure if your mother transferred the money and are questioning why you are being penalized. You said
  you never received any letters as they were sent to an address in Philadelphia. You noted you did not
  accept the payment plan offered to you by our Collections Department as it would still show as a charge
  off on your credit bureau for 7 years.
  On behalf of WSFS, I apologize the original letter notifying you of the error was not sent to your address.
  It was sent to the address listed for your mother, the joint owner of your checking account. The 16th and
  Chestnut Branch Manager said once they discovered the error, they attempted to contact you and your
  mother multiple times, but his calls went unanswered. Our Collections Department had also spoken to
  you and provided details as to what occurred and offered a re-payment plan, however, you didn’t
  accept the terms offered. As per the Relationship Reference Guide presented to you at the time of your
  account opening, under Joint Account Ownership, page 27, “each Joint Account Holder is fully and
  personally obligated under the terms of the agreement, including liability of overdrafts and debit
  balances regardless of which Joint Account Holder benefited from the withdrawal”.
  If you have any questions, please contact ******* ********* *********** **** ****** ** ******** *****
  
  Sincerely,
  
  Customer Experience Analyst
  Customer Experience Department

• Initial Complaint

  10/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Seller: Wilmington savings fund society and Allison Rex Buyer :yarphel ghani 36 water st greenfield ma 01301 Buyer attorney:**** T ******** *** ***** *** *********** ** ***** Closing coordination from seller ***** ***** Buyer real estate Agent Xian Gu I, ******* ***** is lodging this complaint to BBB to get justice and end the anxiety and emotional waves of suffering going through me since the deal on the first house purchase of me fell off a few hours after signing the final closing documents and handed over the final closing check to my attorney **** T ******** on 9/18/23 at 2pm At around 5pm, I got a message from my realtor to check the email from my attorney. I saw a long email saying deals off and closing not done. Please check attachment for detail. I was devastated after reading the email, and feeling of my first home scrambling down in the contents of that email. I spend hours getting documents from my side submitted on time in order to get work done on time. Unfortunately, the Wilmington Savings fund society has put a house on market to lure buyers with no proper legal documents and my attorney has not done their due diligence and I am suffering emotionally with no fault of mine. My attorney has no professional courtesy to give me a call to let me know about deal went back. When I went to get my refund check on 9/21/23, I sought for professional guidance, he said would keep me posted, heard nothing from him at all. I want seller bank and the my attorney to compensate for my time and suffering I am going through related to 36 Thayer st house deal. Submitted by

  

  Business response

  10/13/2023

  Dear ******* *****,
  We are writing in response to your complaint submitted to the Better Business Bureau (BBB). The BBB forwarded
  the complaint to Wilmington Savings Fund Society, FSB (WSFS) on October 8, 2023. We appreciate your individual
  circumstances; however, WSFS has a limited role in this matter as Trustee of the Palisades Trust.
  WSFS acts as a Trustee on behalf of many trusts; however, we are not involved in the decision-making process or
  what assets are held in the various trusts. In our capacity as Trustee, we do not have an economic or beneficial interest
  in the underlying assets and have no authority with respect to the management of the portfolio, including the assets
  within the Palisades Trust. All questions should be directed to the servicer— Carrington Mortgage Services, LLC
  (“Carrington”). Carrington has a responsibility under the trust agreement to address the issues you have described in
  your complaint. Further, you had taken out the loan with Carrington, not with WSFS.
  Upon receipt of your complaint, we immediately forwarded the information to Carrington. A response directly from
  Carrington may come under separate cover.
  In the event you have additional questions related to this matter, please feel free to contact Carrington. Their contact
  information is as follows:
  Carrington Mortgage Services, LLC
  P.O. Box 5001
  Westfield, IN 46074
  (800) 561-4567
  www.carringtonmortgage.com
  We hope that this information will help you bring resolution to this matter.
  Thank you.
  Sincerely,
  Wealth Compliance

  Customer response

  10/20/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20711063

   

   

   

• Initial Complaint

  08/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Predatory practices. I realize that I was cutting in close. That it why I have been watching this account like a hawk. What you are doing is unethical. I had 5k wired to my account from Santander on 8/17 that STILL has not hit my account. WSFS can’t find it. Where is it??? I also had an immediate transfer of 5k from my Venmo account. Despite that 5k being credited to my account in the am, that pm they took $105 in fees, returned a school tuition check. They put a hold on all of those funds. You need to fix this with the school immediately. Where is my 5kwire? The first worker I spoke to ******** (sp?) was extremely helpful but I magically was disconnected from their system with no resolution. Might not be a lot to you. But it’s a lot to me. Shameful.

  

  Business response

  09/05/2023

  Please see attached letter response. 

• Initial Complaint

  05/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a small bus MM acct with approx 2-3 M $ in the acct and was given a locked-in rate of 2% for 5 yrs. Another bank was aware of this deal and was offering a rate of 2.5% for 6 mths ***** ******, Invest adv with Fulton [***********0] was advising me at that time. ***** offered a higher rate for a shorter term and sug I keep my $ with WSFS at the 2% for 5 yrs. On 3/20/20 I called WSFS to inquire about my locked-in interest rate of 2%. I spoke with a manager who said the rates go down with the interest rates. The originator who set up my account was no longer at the OV and referred me to the main branch in Wilmington. I spoke with ****** ******** who was the VP about my dropping interest rate. ******** explained that the Bank employee who promised the locked-in rate had no auth to make offer but she was thankful to do my trans as she was bonus eligible! I went to the OV and spoke with the Manager. I saw the Mangr speaking with the gal who did my original deal with the 5 year 2%. When I questioned the Manager, she said THAT particular employee was no longer with OV and she hadn't seen that employee in 8 months but I saw her speaking to her around the corner. She still denied it until I mentioned i had her on film. She then said she was lying and did speak with her. [Interestingly, I was speaking to her again in early May, 2023 and we had the exact same conv until I mentioned I had her on tape and then she changed her story, again] On 3/20/20 I received an email from ******** directed to ****** and myself. ******** mentioned that she could not validate the information about the rate and that she was unsuccessful in investigating the rate change and would get back with me. There was another t/c with me and ******* ******* regarding my MM Acct and I recd a letter from WSFS on 4/22/20. That was not the offer or I would have gone with *******

  

  Business response

  06/01/2023

  Dear Mr. ****:
  I am writing to acknowledge receipt of the complaint you submitted to the BBB of Delaware on May 20, 2023. In your complaint, you state that you had a Business Money Market account and was given a locked-in rate of 2% for 5 years. You later called to inquire about your rate and was told that the interest rate fluctuates. You want the 2% for 5 years as promised.
  A stated in our previous response, interest rates are tied to the Federal funds target rate and are variable on a Business Money Market account. I’ve provided the previous letter from 2020 for reference.
  Thank you for allowing WSFS Bank this opportunity to serve you. WSFS Bank considers this matter closed.
  Sincerely,
  
  Customer Experience Advocate
  Customer Experience Department

  Customer response

  06/07/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue.  A fluctuating rate was NEVER discussed.  A SET rate was only discussed.  While negotiating my investment,  I was on a 2nd  phone line with my financial advisor at Fulton Bank, ***** ******. Fulton Bank was offering 2.5% that would then drop down to 2.0% after 6 months.  ***** ****** advised I go with WSFS with the FIXED offer of 2.0% for five years. I started my own investigation to determine what happened to my investment and realized I was getting no cooperation from WSFS.  I was lied to and stolen from by my bank.   I mentioned to the then  Manager at the Ocean View Branch ******** ******** that I needed to speak with ******.  ****** was the employee that was handling my investment transaction. Ms. ******** was dismissive and did not want to get involved.  I spoke to her in front of the bank about the theft and to contact ******.  Ms. ******** said she had not seen ****** but I witnessed her speaking with ****** behind the bank.  I let Ms. ******** know that I was videotaping, and she came clean and  suddenly remembered and acknowledged that she was in the parking lot chatting with ******.  Recently, I had a repeat discussion with Ms. ******** to obtain ******’s name and she again lied until I mentioned the video tape. Her amnesia was immediately cleared and she recalled everything.  I was with ******* ***** during that discussion.  I’m interested to learn how ****** and others are bonus eligible when clients like myself are robbed.  We are not talking about a few bucks.  I invested millions of dollars. ****** is no longer at the OceanView Branch.  ******** ******** is with the Rehoboth Branch.  Has anyone reviewed the bonus structure/award system to determine if ****** received such award and the merits surrounding the award, if any.  I will submit myself for a polygraph test to confirm the WSFS bank fraud and insider abuse.  I feel ***** ****** will do the same.  ******** **** was a witness to the discussion with both Fulton Bank and WSFS  while I was negotiating the best investment for me.  There seems to be a lack of proper supervision and lack of effective internal controls at my expense.  Perhaps we can seek additional information from a FOIA request and/or investigations from other entities. Thank you for your continued assistance with this matter.Best, Regards, Complaint ID: 20085690      

  

  Business response

  06/15/2023

  As discussed since the inquiry was first reported in 2020, terms and conditions of the account were explained, signed, and agreed upon. WSFS Bank considers this matter closed. 

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Are y'all the trustee and management for me. .from my family. The Rothschild family bank and Rockefeller oil companies BP gas station and Chevron gas station. Jpmorgan chase et.al . Please answer the question and return too me my mailbox address in this message . Or email *********************** . .. address on file y'all me be management of for me. Is *** ****** * ****** **** *** ** * *** ****** * ****** **** *** ** * *** **** ****** ** ******* ** * *** ****** * ****** **** *** ** * *** ****** * ****** **** *** ** * **** ****** * ****** **** *** ** * *** *********** ** *** ** * **** ****** ****** ******* ** * **** ****** ** ******* ** * **** ******** *** ********* ****** * *** *********** ** *** ** . 1*** *** **** ** *** ** * **** Covington hwy Decatur ga . ..also please ckeck y'all record too see if I also own this company too. A tittle exam from the government the department of revenue and the IRS too see if I own this business. But if I don't .please ckeck all address I gave y'all too see if y'all are trustee for me. On all this stuff. ***** * ****** deceased. 1/1/1900 range 12/21/1999 . Business address **** ****** ** *** ** ***** * *** *** ********* ** *** ** ***** * *** **** ********* ** ******* ** ******

  

  Business response

  05/11/2023

  Please see response letter attached. 

  Customer response

  05/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. . This is human abuse. These people sign a agreement too delivery too me all this stuff on said release date.  They no they are consignment dealer .and the is expired running all this stuff with out my personal permission.  *** ******** ** *** ***   *** ****** * ****** **** *** ***  *** ****** * ****** **** *** ***  I am sole member owner of this stuff.  From the old owner a Rothschild family bank and Rockefeller oil companies . 1375 Northside Dr Atlanta ga.. *** ***** *** ** *** ***   * **** LLC . Mikael properties LLC . investa services LLC . attached too this company.  **** ***** *** ** *** ***   Y'all will not be able too file taxes on the behalf of me. The escrow services is invalid y'all are treaspass on my ground as the lawful owner . 1598 piedmont ave ne atl ga . Attached too this.  As well . **** ****** ** *** ** * **** ****** * ****** ***d atl ga. A tittle exam from the government department of revenue and the IRS. Will prove this.  If y'all don't no . But y'all no. Y'all sign a 22 year contract too run this stuff for me. And a with a right of sovirvoship. U can't put that in a trust .that is mine. All the real estate in the company is own by me now. Sole member of all the real estate.  Cpa accounting . And my bank account too all this and my prinplal place of business too all this in Georgia pleas send all this too me. Thanks.  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20001477

   

   

   

  

  Business response

  05/26/2023

  Please see previous response. A search regarding this individual and aforementioned properties yielded no results. Unable to research with information provided. 

• Initial Complaint

  12/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called WSFS to straighten out an issue and asked to speak to the department I know I needed to (misplaced the departments phone number) Customer Service asked to verify my info, I asked if I was able to go to the department i need to since they are going to verify all over again (I was limited on time) The representative put me on hold, and then **** ********, Vice President of Consumer Lending Collections picked up the phone preceeding to demand why he was pulled out of a meeting to talk to me because my account should not be in his department. I don't know any Vice Presidents that are going to step out of a meeting they are in to handle a phone call. His demeanor was unprofessional from the opening of the phone call. He should know how to speak to people and not be rude right off the bat with no reason.

  

  Business response

  12/22/2022

  RE: Complaint submitted to the Better Business Bureau (BBB) of Delaware
  Dear Mr. ******:
  I am writing to acknowledge receipt of the complaint you submitted to the BBB of Delaware on
  December 16, 2022. In your complaint, you state that you had a poor experience speaking with
  an Associate while calling to an address an issue with your account.
  On behalf of WSFS Bank, I want to apologize for any negative interaction you experienced. We
  value Customer feedback as we continuously strive to provide exceptional service. Upon receipt
  of your complaint, the Associate’s supervisor was engaged and reviewed your call with their
  Associate.
  Thank you for allowing us this opportunity to serve you. We appreciate your feedback. If you
  need further assistance, please call our Contact Center at 302-792-6000.
  Sincerely,
  
  Customer Experience Advocate
  Customer Experience Department
  WSFS Bank Center
  500 Delaware Avenue
  Wilmington, DE 19801
  wsfsbank.com

  Customer response

  12/29/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  This is a very generic response and is a template to make them feel better. The "Associate" being in a so called leadership position as a Vice President of Consumer Lending Collections should know better than to address a customer in the way he chose to speak to me. 
  
  
  
  Regards,

  Complaint ID: 18600760

   

   

   

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Since acquiring my small business account from Bryn Mawr Trust, this bank has been a complete nightmare. They have predatory practices and I am unable to do anything about it while my account is there. They will remove your daily debits from your account BUT hold the daily credits to your account (in person AND electronic deposits) so that your account becomes overdrawn and Voila- they can charge a mountain of late fees of which they automatically remove from your account .

  

  Business response

  09/08/2022

  Dear Ms. ******:
  
  I am writing to acknowledge receipt of the complaint you submitted to the BBB of Delaware on August 26, 2022. In your complaint, you claim that WSFS Bank uses predatory practices that cause your account to incur fees.
  
  On behalf of WSFS Bank, I want to apologize for any confusion related to your account. Prior to the acquisition of Bryn Mawr Trust, WSFS Bank mailed out the WSFS Relationship Reference Guide to all new Customers. Outlined in the guide is an explanation of the order in which credits and debits are processed. WSFS Bank processes transactions at the end of each business day and, in most cases, credits before debits. An overdraft fee is charged when there are insufficient available funds to cover the daily debits. I’ve included a copy of the Reference Guide for your convenience.
  
  I hope you’ve found this information helpful. I’ve asked the Assistant Manager, ****** *******, of Ardmore to reach out to you to assist with any additional questions. She can be reached at ***** *********
  
  
  
  
  Sincerely,
  
  
  
  Customer Experience Advocate
  Customer Experience Department  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩