Complaintsfor6 Lynx LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the set of 7 chakra tuned singing bowls for $899.00 on May 31st. The next day I sent a request asking to please cancel my order before it was sent and refund my card. The following week I received the bowls anyways without any notification or refund. Since then I have sent numerous emails asking how I can refund the bowls (the box is still sitting unopened). The company has never responded. In a few days the 30 day return policy will expire. I feel this company is ignoring my communication in order to not issue the refund.

  Business response

  06/25/2024

  Hi, 

  The customer placed their order on May 31st and emailed us on June 6th to request a cancellation. However, the order had already been picked up by the courier on June 4th, so we were unable to cancel it. We provided her with the tracking number but did not receive a response. The package was delivered on June 7th, and we have not received any further communication from her. You can verify that the order was already in transit before her cancellation request by checking the tracking number 1Z256R4F0325542441.  

  Customer response

  06/26/2024

  Attached above are messages that I have sent in the past few days. Prior to this I have tried calling the phone number provided from the website, however I have never been able to speak to an actual person. If the business can respond letting me know how I am able to return the unopened items and receive a refund I would greatly appreciate it.

  Customer response

  06/26/2024

   
  Complaint: 21891748
  
  I am rejecting this response because:

  Attached above are messages that I have sent in the past few days. Prior to this I have tried calling the phone number provided from the website, however I have never been able to speak to an actual person. If the business can respond letting me know how I am able to return the unopened items and receive a refund I would greatly appreciate it.
  
  Sincerely,
  
  *****************************

  Business response

  06/26/2024

  Hi, 

   

  As you can see, these the 3 emails we received from you on the same day June 6th. We didn't received any email after placing the order which is her order already in transit and we are not able to cancel the shipment. 

  Customer response

  06/26/2024

   
  Complaint: 21891748
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  06/26/2024

  I have tried calling the number provided on the website and have never been able to speak with a person. I attached a file showing that I have reached out to them via their website asking how I am able to initiate a return. Yet no response was provided.

  Business response

  06/27/2024

  Hi, 

   

  Please email us so we can process your return request. Thank you. 

• Initial Complaint

  01/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a set of singing bowls from 6 Lynx on 4Jan 2024, ******* SINGING BOWL SET - 7 CHAKRA TUNED - COMPLETE HEALING - 432 HZ SIZE 6" TO 12" Order number ORDER #***** to the value of $949.00USD.I received confirmation that the order had been received on the 5th January and that the order had been carefully packed for shipping. Since that date, the order has been 'Pending' and 'ready to ship' with no further progression of the order.I contacted the 6 Lynx customer service team on the following dates (Saturday 27th January, Wednesday 31st January, 1st February) questioning the whereabouts of the order, when it will ship, and why it is taking so long, and I have not received a single response from 6 Lynx. The 6 Lynx website states the the following with shipping:The time frame for order delivery is divided into two parts:Processing time: This includes order verification, sound tests, quality checks and packaging. All orders are sent for dispatch immediately after the order is processed. Processing usually takes 1-2 days. A tracking code will be emailed within 1-3 days or sooner after you place your order.Shipping time: All *** and ***, ** orders normally ship from our local warehouses in ** and *********. Delivery is 5-10 days (if in stock) and 7-12 days (if out of stock and shipped direct from *****). Delivery in all other countries usually take about 714 days. I believe this company has scammed me. They took my order and pretended to ship a product I don't believe I will receive. As I am based in *********, I believe this company is taking advantage of overseas customers, knowing they are limited to resolving customer complaints for overseas online purchases.I want the order to be cancelled and receive a full refund from the company.***************************

  Business response

  02/26/2024

  Hello, we are in contact regarding the resolution, and the customer wishes to return the singing bowl set, which we have approved. We are currently in the process of facilitating the return, and upon receiving the returned item, we will issue a complete refund to the customer. We provided a return address and we are going to refund the return shipping cost. 

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a full set of ******************* from 6 Lynx on April 4th 2022. There was 7 email exchanges between the company and I in regards to not receiving a tracking number nor the product being delivered. Finally the Product was delivered more than 2 months later in June 2022. One of the bowls was cracked and damaged. I wrote 6lynx on August 12th asking for a replacement bowl and after 16 attempts of communicating with them through email, online AI, and phone (their business phone has a full answering machine and nobody picks up each time I call) I finally was given a discounted rate and paid them $118 for the replacement crystal ***** bowl on December 28th 2022 through paypal. I still have not received the product or a tracking number. Each time I send them an email they say they are processing it and looking into the situation and will get me a tracking number and they never do. I left them my phone number and asked to have a manager call me and I have not received a phone call. I believe this company is scamming people. I want a refund or my product delivered immediately.

  Business response

  08/22/2023

  We had shipped the replacement bowl for ******* but seem it got damaged and abandoned by carrier. We immediately prioritized and have reshipped a second replacement bowl completely free of charge the tracking is just running a few days late. the tracking number will be emailed to ******* and her bowl will deliver within **** days. Kindly do not escalate the case but allow us 48 hours for tracking or **** days to deliver the replacement. We are a small business and doing our best to make things right for *******.

• Initial Complaint

  08/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My partner ordered sound healing bowls from 6lynx in July 2022 and never received the items. She was charged $997 USD and despite many attempts via email and phone to reach 6lynx, never even got any form of reply. The order never progressed passed the processing stage which is still where the order sits at. The sound healing bowls were ordered to try and help with several health issues which have affected her greatly in this period of time. This ordeal with 6lynx has only added to stress and anxiety problems and she has not been capable of dealing with this matter either until now with help. We are seeking help from BBB to recover the lost funds as what this company has done to her and many others is simply not right and particularly given the products they offer and the health benefits that theyre customers are seeking, I would go as far as saying that they seem to take advantage of people.

  Business response

  08/13/2023

  Hello *******, 

   

  We already shipped your order and the tracking number was sent to your email. In case you haven't received it, here's your tracking number via ** post 33FKB770221901000930307. 

   

  Regards, 

  Assika 

  Business response

  08/13/2023

  Hi 

   

  Please see the attached file for the shipment update. 

   

  Regards, 

  Assika 

  Customer response

  08/23/2023

   
  Complaint: 20430171
  
  Original order finally arrived after managing to receive communication through Instagram. Unfortunately one of the sound healing bowls broke immediately upon first use. Waiting to hear from business about replacement. Promised gift never arrived nor shipping info provided after being told it had shipped on two seperate dates. Happy to receive the original order but issues still not resolved.

  
  Sincerely,
  
  ***********************

  Business response

  09/13/2023

  Hello, 

   

  We resolved this issue already customer reached out to us as well for a replacement of the singing bowl and we also shipped. We are communicating with the customer ********************************** 

   

  Regards,

  Assika 

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I ordered and paid for a 7 piece chakra **** set from 6 Lynx back on January 12, 2023 and never received anything, not the Crystal **** set nor a refund. I have reached out to 6 Lynx several times via email, twice in fact (February 2023 and March 2023), to get a status update of my order, in which case both email responses from their customer service department said the order was still processing and had not yet been fulfilled. The third time I reached out (April 2023) was to cancel my order and I received no reply until I sent another cancellation request email (May 2023) and I was told that my order was "inadvertently overlooked", so it was never fulfilled and they are working on a refund. I have sent another email (June 2023) to 6 Lynx following up with a third refund request, but to no avail. The email responses are apologetic and polite and say they are working on a refund, but it has been several months and nothing has been refunded to my PayPal account. My order number is *****. My total purchase was $996.45 US ($899.00 US (crystal ****s) + $97.45 US (handling fee)) and this is the refund I am seeking. I have attached a copy of the original payment receipt and the list of documented emails from January 2022 to June 2023.

  Business response

  06/14/2023

  Hello ******, 

  Our deep apologies for this delay. At 6 Lynx, we pride ourselves on providing excellent customer service and high-quality sound healing instruments used by thousands for healing and balance. We value you as more than a customer and want to do everything we can to ensure that you are satisfied with your experience. Unfortunately your ******* singing bowl set order was damaged during transit and abandoned by the shipping carrier. We have prioritized and reshipped your order earlier this week at no additional cost. You will get a tracking number within 48 hours. Please expect the delivery within 10 -15 days. In addition we're sending you our rare Tibetan healing bowl ($199 value) as a gift of apology at no extra cost and 30% refund on your recent order. And we will have a complete update for you on the exact delivery date within 48 hours. Please let us know if this is an acceptable resolution for you *************

  Warmest regards,

  Assika  

  
  

  Customer response

  06/14/2023

   
  Complaint: 20143047
  
  I am rejecting this response because:

  I have purchased another set of ********************* several months ago when 6 Lynx could not confirm for me the status of my original bowl purchase on January 12, 2O23, so I DO NOT need two sets of bowls and I don't think 6 months is a reasonable shipping expectation for a client to wait for anything to come.

  As per my cancellation email to 6 Lynx back on April 25, 2023, 

  "I appreciate your replies to my two previous enquiries about the status of my order, but since the bowls have not been manufactured nor dispatched and I have received no such confirmation as of today's date, April 25, 2023, I no longer need the bowls as I have purchased another set and already received it within a week of purchase."

  Though I understand 6 Lynx may have some issues with their supplier or delivery personnel, that should not be made a client's problem and that is something 6 Lynx needs to address from an internal company standpoint. I do not want any free gift bowls or anything else from 6 Lynx, except the refund from my original purchase back in January of 2023. I am not asking for a 30% of a refund but 100% of the purchase price.

  I thank your for your offer to reship the bowls, along with some perks, but this is not acceptable half a year after the original order was placed and not the compensation I am seeking. A simple refund of the purchase price and shipping is the only compensation I am seeking. This matter could be resolved within 24 hours if 6 Lynx would just honour their customers requests, instead of providing a variety of other options to delay a simple refund process.

  Sincerely,
  
  *****************************

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am reaching out to complain about this company 6lynx LLC with the website www.6lynx.com I had purchased a set of ******* singing bowls on 3/6/23 for the amount of $809.10 with the order number#: *****. On 3/9th I contacted via text message *************) as listed on their website, if my order was going to be delivered before 3/16 and requesting a tracking number for my order. I mentioned that I had a event and I was assured by them that my order will be delivered before 3/16. From the days leading up to it, I have been reaching out to them to get a tracking info and did not get a response from them until 3/14, two days before my event. They said that my package was "damaged" during delivery and was abandoned by carrier. They promised a 20% refund and a extra gift with the value of $149 for the inconvenience. On their website it is stated that they do fast and easy returns, so on 3/16 I requested to return my order and asked for a shipping label to send back since it did not make it on time for my event. They have given me the run around about my order, stating that they are working with their team to resolve this for me. On 3/22 the *** reached out to me saying that my order is not eligible for a return but will honor a 25% refund and two additional gifts ($300 value). I asked on what reason, since I check off all the requirements that is needed for a return. I have not received a response since then nor have I received any refunds or gifts as they promised. They are now ignoring all of my attempts of communication. Please help me resolve this matter.

• Initial Complaint

  03/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I believe I've been scammed by this company. Their website says my items were shipped 10 days ago and I've reached out to customer service MULTIPLE times. There is a total lack of transparency on their website and their representatives are avoidant in every answer they give. They keep saying they're "working on it". It shouldn't take 10 days and 4 emails to find a tracking number for package that's been shipped. I no longer even want to do business with them, if their service is this bad I can imagine what the quality of their products will be. I asked them to cancel my order if they couldn't provide me with a tracking number multiple times ************* should not be a trusted vendor!

• Initial Complaint

  03/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed an order exactly 1 month ago on February 10th for a set of ******* singing bowls for $1045 and paid $97.45 for shipping. My order number is *****. I received an order confirmation and the transaction appeared on my credit card immediately however I havent received a follow up email regarding shipping confirmation.

  Business response

  03/11/2023

  Hello, 

   

  We emailed you regarding your address, Your order is ready to ship but the couriers not accepting P.O box address, Please check your email. Thank you 

• Initial Complaint

  02/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a 7 set **** in for $1045 on February 23 2023 i wish i had read the reviews ahead of time because i need my bowls on time. I hope for it not to be delayed i have gotten emails but when i did go to call and email them i got no reply im really hoping everything goes well i did just order but man those reviews are not good and now im worried

  Business response

  03/13/2023

  Hello Chaz, 

   

  Your order already delivered on March 6th. The courier left your package at your front door. 

   

   

  Customer response

  03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 9th I ordered a ******* singing bowl 8 inch in the amount of $149.00 (before tax) from a company called 6Lynx. On their website they have a "track your order" tab. When I put in my order number which is ***** it shows me the following: December 9th order processed and packaged ready to ship. December 11th order has shipped at 2:28 a.m.. The only additional detail shows "pending" fulfillment. I have called the phone number listed on their website. Their voicemail says" the voicemail box is full" it doesn't even say the company name in their greeting. I emailed the company email as advertised but it bounced back to me saying unable to deliver. On the Better Business Bureau website there is an address and a phone number listed to contact the company. When I called the number it is a woman's voice saying to leave a message. The company's name is not identified in the greeting. I have no confidence with this company and I would like my money refunded to me.

  Business response

  01/21/2023

  Hi, 

  We processed the refund for the customer. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩