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Business Profile

Health Products

Vitacost.com, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Vitacost.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Vitacost.com, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    4.62

    Average of 610 Customer Reviews

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    Review Details

    • ANdrea S

      Date: 12/06/2024

      What a shitshow! The chat does not work. Emails to customer service do not work. No one answers the phone for customer service. My order was not delivered to me as instructed and whomever packed my order is a complete dei hire moron. A gigantic box for a dozen small items, one of them breakable glass that was not wrapped at all. everything was just thrown into a gigantic box and rolling around in there for days and only to be misdelivered to an amz locker.

    • Amber R

      Date: 12/05/2024

      Does ******** even have a customer service ***** Their online chat doesn't answer anything and I tried to call but I'm 18 minutes into the call and no one picks up there either. I ordered on Monday and received an initial email with my order number, but when I go onto their service page and enter my order number and email address, it says its unable to locate my order.

    • Rachael S

      Date: 12/03/2024

      I have been a ******** customer for over 10 years. Unfortunately, over the past 2- 3 years ******** order fulfillment, communications, and support have drastically declined. They give false information and customer service **** promise a supervisor will call back... they won't. If using a PROMO CODE in your cart, DO NOT EXPECT TO GET DISCOUNTED AUTOSHIP PRODUCT PRICES WHEN YOU CHECKOUT... I was informed by customer service that you cannot use PROMO CODES and get AUTOSHIP discount. Time to use a different vendor. Totally bogus.

    • Brigitte C

      Date: 11/12/2024

      My last order at ******** was missing two items. I sent a message to the company within minutes of getting my order. Two more messages were sent to the company, but all have been ignored. I will never shop there again as this is not the first time I have had this issue.

    • Christine Y

      Date: 11/02/2024



      I discovered this company during the pandemic and they were fantastic. But now, they are so cheap they always ship the items in the smallest box possible, which damages the items inside 99 percent of the time. I will give them credit for either refunding or replacing the items for me whenever they have been damaged. But what happened to just doing the job right the first time so that no one has to waste their time with a replacement or refund request? I know they won't change anything as a result of this review. It's all about how much money THEY are saving, and don't care if the customer has to spend time requesting a replacement, and they are probably even happier if the customer just lives with the damaged item so they don't have to spend the money to ship the customer a replacement or give them a refund. But hopefully consumers can know that it's a gamble whether or not not your items will arrive in one piece.

    • DL T

      Date: 09/05/2024

      ******** company now! Will never trust thus company again and **** even order ever again. They delivered shipments at vacant house on wrong street. This time they divided the order into two shipments. Both boxes arrived very late, and had all products damaged in the boxes. I immediately contacted the customer service team and it took seven emails to get an answer about my request for a refund. No help at all. I wasted time, money and patience with Vitacost, so i will no longer trust them at all.

    • Kelsey B

      Date: 09/04/2024

      Absolutely horrible customer service and they discriminate without explanations. I had issues with an order of items being damaged and had to go through my bank to dispute because they refused to refund on their error. Finally was refunded. Other members now of my family have been brand new users and ******** cancels their orders without notification of the order getting canceled. I used this company for 14 years and since they got bought out it seems their customer service has gone to the pot.

    • Tejinder S

      Date: 09/03/2024

      Definitely dont order from there. Placed order on August 26. Got email. But I was wondering why I didnt got shipment yet. When I checked with online chat they said oh its cancelled and I asked why I was not notified. Answer we usually dont send notification/ email . So you are suppose to just wait . Wastage of time

    • Ali E

      Date: 08/16/2024

      *******. They sent me cans of beans instead of the facewash I ordered, and would not refund shipping. I paid $21.90 and only received $12.91 as a refund. The customer service said they "can't refund shipping," even though there was no option to replace my order for free and even though it was completely their error. So I paid $9 for two cans of beans I could've bought for $2, but I wouldn't have bought because I didn't want the beans! Never shopping there again.

    • Sunny S

      Date: 06/25/2024

      Crappy customer service. I spent a good deal of time putting together an order but then needed to know what shipping method they would use. I contacted their chat twice and read through their shipping policy which is vague. The chat representatives were NOT helpful. I have the package weight, the order total and my zip but you dont have a clue if your shipping **** or ****** I have a P.O. Box I had to reluctantly use for the shipping but Ill never order from vitacost again! No way to email them and their chat reps are useless robots! I hate **** and wanted it shipped ***** but depending on the shipper is what determines what address I use since I live off grid. Next time Ill go to IHERB they use *** up here.

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