Complaints

This profile includes complaints for Cinch Home Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cinch Home Services, Inc. has 10 locations, listed below.

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• 

  Cinch Home Services, Inc.

  4700 Exchange Ct STE 3 Boca Raton, FL 33431-4450

  
• 

  Cross Country Home Services

  525 W. Old Northwest Hwy. Ste. 203 Barrington, IL 60010-6805

• 

  HMS Home Warranty

  2650 Fountainview #200 Houston, TX 77057

• 

  Homesure of America

  648 Grassmere Park Nashville, TN 37211-3663

• 

  HMS HOME WARRANTY

  1950 N. Steemmons Freeway Dallas, TX 75202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up five years ago with ***** home warranty, i pay them 69 dollars a month and a $100 deductable every time they send a technician for a repair. On august 15 2022 in the evening my refrigerator ( frigedaire brand i bought bran new 5 tears ago), cought on fire. I called ***** , i payed the $100 deductible and they sent a repair man from "Affortable appliance repair,( phone: ***********). The repair man said that a coil in the fridge cought fire because it was a manufactory defect and could not be repaired. The hole fridge was black on the inside because of the smoke damage and the smell of chemicals was terrible. He said he was going to send his report to ***** home warranty. I called ***** several times over the next 3 weeks and kept getting the same answer: " your claim is under review, we will contact you next week ". Well, i called them every week because they never called me as they said. Finally i demanded to speak to a supervisor and he told me that ***** doesnt have to replace my fridge because it was a manufactory defect. They wont give me the $100 deductible back and it took them a month to tell me that they wont replace the fridge!! I lost $300 worth of food and been buying ice every day $106 for all this time!

  

  Business Response

  Date: 09/23/2022

  We received Ms. ******** complaint and realize it can be frustrating to learn that the failure to a covered item does not qualify for coverage as outlined within the policy. It is important to us our customers are aware of the coverage their plan provides, which is why each customer is provided with a copy of the ********************** terms upon enrollment into the plan. We have thoroughly reviewed her account to ensure she has been provided with the full benefit of her home protection plan.
  
  Based on the review of the claim it appears that the refrigerator had a manufacturer defect where the refrigerator heater was defective and cause a fire in the freezer. Ms. ******** policy will cover repairs/replacements due to mechanical failures attributable to ordinary wear and tear, however we will not cover failures which may result from other causes, including manufacturer defects.
  
  In an effort to acknowledge the inconvenience ****************** experienced, we refunded the fee she paid for service on her refrigerator. This will be returned to the card it was paid from within 3 to 5 business days. We spoke to her on September 22nd in regards to the claim status.
  
  We appreciate the opportunity to answer her complaint.
  
  Respectfully,
  ****, Customer Relations
  
  IV. GENERAL EXCLUSIONS AND LIMITATIONS
  1.This Agreement shall not cover any Item(s) if they are:mismatched (systems with components having capacity ratings); modified from the original manufacturer design or application; items determined to be defective by the Consumer ************************* or the manufacturer and for which either has issued, or issues, a warning or recall, or which is otherwise necessitated due to failure caused by the manufacturers improper design, use of improper materials and/or formulas, manufacturing process or any other manufacturing defect; improperly installed; or below the slab or basement floor of the home; or located outside the perimeter of the main foundation (i.e.,outside the outer load bearing walls of the structure with the exception of central air conditioning unit, main electrical panel) or unless specifically covered with optional coverage purchased for items outside the main perimeter.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife and I have a home warranty. On July of 2022 the air conditioner in my home stop working. We called a repairman who said the evaporator coil was broke and they just put Freon in the system. We called Cinch Home Warranty to come and fix it. We pay the $100 deductible. They put a seal on the coil and said if there are anymore problems to call. Refused to replace the coil. Never sent a receipt and didn't put it on our Warranty Account. Now the air goes out late August 2022. Call them again. They scheduled an appointment for 9/9/2022. On the day of the cancel the appointment to reschedule for 9/21/2022. My house is hot (I live in Alabama and it is the summer). Cinch has given us the run around why the heat is affecting our health. We don't have money to throw around to have to bring someone else to our house to fix what Cinch should have fixed initially.

  

  Business Response

  Date: 09/23/2022

  We received Mr. ******* complaint and regret the delay he experienced while awaiting resolution of his air conditioning claim. Please know, we would never intentionally delay completion of any customers claim, and regret that the ongoing shortages have affected the availability of the coil. Since submission of his complaint, a service provider has been out to his home and determined that the evaporator coil had several leaks. We have approved the repair and are awaiting the service to be completed.
  
  We contacted **************** on September 22nd with this update. We will remain in contact with him until this case is resolved.
  
  We appreciate the opportunity to review the case
  
  Respectfully,
  ****,Customer Relations

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18011821
  
  I am rejecting this response because:

  the issue isnt resolved. The air conditioning is still not fixed as of 9/27/2022 and have not heard anything or received any response since the last conversation with ****. We appreciate her call. But what was not mentioned was the fact that Cinchbis now charging us close to another $900.00. We have preventative maintenance done by Cinch in the spring (which should have caused the leak to be discovered), the initial leak wasnt discovered until July by Cinch (we were charged), the repair made by Cinch made the leak worse. So I am being charged by Cinch for a repair that Cinch couldve prevented but actually made worse. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/07/2022

  We have received **************** response and acknowledge that delays occurred with the parts needed to restore his air conditioning system to full functionality. We are working with the service partner to ensure that all updates are provided to him. The policy covers the equipment and the labor to install the equipment, however, it does not address the costs for the plenum,permit, pan and drain, float switch, and site inspection. These aforementioned items fall outside the scope of the warranty coverage, and are the responsibility of *****************
  
  We appreciate the opportunity to further address his complaint and will follow up with him as updates are available.
  
  Respectfully,
  ****, Customer Relations

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18011821
  
  I am rejecting this response because:
  
  I will accept when the air conditioning is fixed. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/17/2022

  We are in receipt of **************** rebuttal. We have escalated this with ***** to ensure this matter becomes resolved as quickly as possible from this point forward. Please know, we will remain in contact with **************** to provide him with any updates as they become available.  
  
  Respectfully,
  ****, Customer Relations 

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted my home warranty service company regarding electrical issues on 8/23. I paid $125 deductible as my contract states. An electrician was eventually sent out but couldn't fix the issue because he stated he didn't have authorization. After speaking with the company, they told their contractor to submit a workorder then reschedule with me. This should have been done in one business day. 3-4 days passed and I didn't hear from the Home Warranty company or electrician. The decision was made to assign the request to someone else. The newly assigned company never contacted me or returned my calls or emails. I called the home warranty company again and was told they didn't have any other service providers and suggested I wait longer. It has now been 3 1/2 weeks since I submitted and paid for my claim with no end in sight. Besides the fact that I still have not been taken care of on this request, I feel taken advantage of because I pay my monthly premiums under the premise that I have coverage for the services my contract states but they are not holding up their end or provided any other alternatives. I was told by the last representative that the company doesn't pay in market electricians if they have service providers they work with but they service providers they work with have not provided any services.

  

  Business Response

  Date: 09/23/2022

  We have received Mr. ********** complaint and on September 9th the electrician went out and advised a few of his switches and receptacles were not working and the breakers needed to be replaced.  The technician called in the service report to us, but after several attempts to obtain the full report, the service provider proved unresponsive.
  
  On September 20th we reached out to ********************** and received his voicemail and left him a voicemail message. He called back and advised he cancelled the warranty on September 12th and received a refund.
  
  We appreciate the opportunity to address his complaint.
  
  Respectfully,
  *****, Customer Relations 

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18011452
  
  I am rejecting this response because: while what was stated about me cancelling the service and getting a refund is true. Prior to the complaint filed here I called several times for service but not only did they claim they couldnt find a provider in my area, I couldnt hire my own until even more time pasted waiting for the providers they assigned me to. No one proactively called me until the complaint was filed. I filed a complaint because I paid for a service monthly and by case for a service they didnt actually provide or provide adequate solutions to their inability to fulfill their contract. 
  

  Consumers and the BBB should be aware of this misrepresentation of services. 

  
  Sincerely,
  
  *****************************************

  

  Business Response

  Date: 10/06/2022

  We have received Mr. ********** rebuttal and sincerely apologize for the amount of effort he put forth in order to obtain service. Please know, we would never intentionally inconvenience our customers or delay the resolution of any claim.
  
  Our records show that on August 24th the service provider went out to diagnose the electrical failures, but the technician did not call in the service report.  We tried several times to call the service provider to get the full service report of the failures and how much repairs would cost but we were unsuccessful. We then reassigned the claim to another company, but ********************** was unable to schedule with them.  On September 12th ********************** called the warranty company to cancel the claim and the $125.00 deductible was refunded to the card it was paid from. 
  
  Should ********************** retain any documentation for these electrical repairs which may have been made outside of his agreement we are willing to review them in consideration of coverage for any portion the warranty might have covered. He can forward any documentation he has to us at *************************************** or review. We ask that he send us this information no later than October 29th.
  
  Respectfully,
  *****, Customer Relations 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have cancelled my service and selected a new company. I will wait to have my work done with them. 
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/08/22 I submitted a claim for my refrigerator. It could not be repaired, so on 08/15/22 I received an email confirming I could get a replacement or a check for $1,958.00 to replace it myself. I chose the check because the replacement not including install or disposal. Many local places do that so I chose to buy one local. The email also clearly stated that I should chose the check if I needed it urgently. Once the 10 days passed, I called Customer **********************. They basically just told me they can't help me so I'd have to wait. I waited a few days and called again. Same answer. I still have a broken refrigerator and have not received the check to replace it. I just bought a house, so I am not exactly in the position to buy one. That's why I have a warranty... or so I thought. It is not easy living for almost a month without a functioning refrigerator. I waspromised a credit in the form of a check. Now I want it. All of the evidence of this is included in the screenshots of the emails I included. There is no valid reason to hold my check except for the unwillingness to release it to me.

  

  Business Response

  Date: 09/12/2022

  We have received the complaint submitted by **************** regarding her refund check for her refrigerator. We regret there have been delays in receiving the check.  It was sent out on September 6th and she should receive her check no later than September 20th.  Ms. ******* voicemail box was full, so we emailed her the status of the check.
  
  We appreciate the opportunity to assist **************** in this case.
  
  Sincerely,
  ****, Customer Relations

  Customer Answer

  Date: 09/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2022 I submitted an online claim (SCCQ8303203B) for my inoperable air conditioning unit. August 12, 2022 Cinch sent a service provider to inspect the unit. On August 16, 2022 Cinchs service provider sent Cinch their diagnosis and recommendation to replace the unit. On August 22, 2022 I called Cinchs service provider for a status update on my claim. The service provider said that in their system the claim was still pending with Cinch. On August 23, 2022 I called Cinch and Cinch reached out to their service provider to inform them that my claim was accepted. I asked Cinch when should I call for a status update and they said in two to three days. I have made numerous subsequent calls to customer ********************** and emailed ******************************************************** and no one can give me definitive answer as to when my air conditioning unit will be replaced. I was even told my claim was escalated to the resolutions team on September 6, 2022. It has been over a month since I submitted the claim online and Cinch has failed to uphold their end of my home warranty contract. My family has been without air conditioning since August 8, 2022.

  

  Business Response

  Date: 09/23/2022

  We have received **************** complaint regarding the claim for his air conditioning system and would like to convey that we would never intentionally allow a customers claim to be delayed. The delay seems to have occurred as a result of a system error that did not properly send the research request to the appropriate department in a timely manner. While we took immediate action to correct this issue once it was discovered, we understand the impact it had on ************** and so as a one-time customer ********************** gesture,we are refunding a portion of the non-covered charges that he paid to have the system replaced.
  
  On September 23rd we confirmed with our service partner that the work has been completed, and also attempted to reach ************** directly by phone. We were unsuccessful in speaking with him and left a voicemail message as well as sent a follow-up email to ensure his system is running properly, and address any remaining concerns he may have.
  
  We appreciate the opportunity to respond to his complaint.
  
  Respectfully,
  ****, Customer Relations 

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my attic fan was covered for repair and replacement. I paid the $100.00 deductible. Cinch sent someone out for tge repair and he told me that he would order parts and return to replace the attics fan. 3-4 weeks past I called to follow up and was told that the claim was denied because attic fans are not covered. I asked for my deductible back and was told it was. Not refundable. Cinch never notified me in written or verbally that my claim was denied. When I set up the appointment, I was never told that the attic fan was not covered. I just want my $100.00 deductible refunded.

  

  Business Response

  Date: 09/23/2022

  We have received Ms. ******* complaint and reviewed the service job in question. Her service request was placed either online or through the automated system, and filed as a ceiling fan, for which she has coverage. This is why our system allowed the claim to be processed. As a customer ********************** gesture, we have refunded the deductible that she paid. We spoke with her directly by phone on September 22nd and appreciate the opportunity to address her complaint.
  
  Respectfully,
  ****, Customer Relations 

• Initial Complaint

  Date:09/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/7/22 Service tech decided my washing machine could not be fixed - paid $75 deductible 7/14/22 4:35am Accepted offer of a new washer over $827.44 buy out 7/14/22 8:18am - received order confirmation for install and delivery for 7/19/22 8/1/22 I sent emails inquiring about my new washer - no response 8/7/22 - Sent emails again - no response 8/14/22 - ************** was told I had to wait 21 days from accepting the washer- it had been over 21 days - told the washer would be delivered on 8/31/22 8/31/22 - no washer delivered - 8/31/22 - called company - told washer not in stock and I should have been told that - washer not available until late October - I should hear something within 24 hours about getting a different washing machine in its place - I should receive an email or text 9/9/22 - still no washer - still no email or text from the company about a new washer

  

  Business Response

  Date: 09/23/2022

  We have received Ms. ******** complaint and apologize for the misinformation she was provided regarding the status of her replacement clothes washer. We trust our agents will provide helpful and accurate information during each interaction and recognize this was not her experience and regret any inconvenience. The first replacement offered to ****************** was discontinued and a new appliance order had to be submitted. She accepted the new replacement offered and the order has been submitted. The estimated date of arrival to the delivery company is September 28th. Once received by the delivery company they will contact her to schedule a mutually agreeable appointment for installation.
  We spoke with ****************** on September 21st and provided her with this information. We will remain in contact with her until her claim becomes fully resolved.
  
  Respectfully,
  *********, Customer Relations 

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate having someone follow up and attempt to make this right.  Hopefully, they stand by their word and do what they told me they would do to help move this situation along. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have auto pay. Call for service to home. No idea when they can produce a tech. Cancelled contract. Ask for refund *****. refused . To add to this l paid ***** cancellation fee. Since I paid for the month of September send someone out, they couldn't give me an answer.S

  

  Business Response

  Date: 09/22/2022

  We have received ********************** complaint and have been unable to locate any record of ******************** attempting to request service for any item since 2021. Because he elected to cancel his contract effective September 9th, he is not entitled to service through his former warranty agreement nor is he entitled to a refund of his premium payment.
  
  We regret to have lost him as a customer, but appreciate the opportunity to address his complaint.
  
  Respectfully,
  ****, Customer Relations 

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Cinch a few months ago to ****** our account, as they were unable to provide services when needed. I was told if i waited until September, when our contract was up, there would be no fee to cancel. This morning, September 7th, I was told it would be $197 to cancel!!I asked for a supervisor and was told one would call me in 24 hrs.

  

  Business Response

  Date: 09/20/2022

  We are in receipt of ****************** complaint. Please know, as with any home warranty, coverage is detailed in the agreement and there are terms and conditions regarding cancellation. Our records indicate that she set her account up for non-renewal to avoid the cancellation fee. She has spoken with our ********************* since submission of her complaint to confirm the non-renewal. Her policy expires on October 14, 2022.
  
  We are disappointed we were not able to satisfy ****************** home warranty needs and appreciate the opportunity to answer her complaint.
  
  Respectfully,
  ******,Customer Relations
  
  
  IX. Cancellation Information
  
  1. You may cancel this Agreement by telephone or in writing within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to cancel this Agreement as provided in this paragraph is not transferable. A ten percent (10%) penalty per month will be added to any refund required under this paragraph, including any accrued penalties, which are not paid or credited within 30 days after you cancel this Agreement.
  
  2. You may cancel this Agreement within ******************************************************************* at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If claims have been paid, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment ********, or we will direct bill you if such a mechanism is not available.
  
  3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment,fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.
  
  4. In the event you threaten to harm or actually harm the safety or well-being of: (i) the company; (ii) any employee of the company; (iii) an independent contractor; or (iv) any property of the company or the independent contractor, you will be in breach of this Agreement. In the event you breach this or any other obligation under this Agreement, we may refuse to provide service to you and may cancel this Agreement immediately. 

  Customer Answer

  Date: 09/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HMS has been taking money out of my account monthly for idk how long and when I called they have no record of my account

  

  Business Response

  Date: 09/21/2022

  We have received Mr. ********* complaint and regret the frustration he experienced when he reached out to our customer ********************** department. We were able to locate his account and confirm it is in good standing. We reached out to ******************** on September 20th to address his concerns, but we were unsuccessful in reaching him. A detailed voicemail message was left for him with our direct contact information should he wish to reach out to us directly. We will make another attempt to speak with ******************** regarding his concerns.
  
  Sincerely,
  *********, Customer Relations