ComplaintsforCordoba Legal Group PLLC.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into an agreement with Cordoba. I should have known it was too good to be true. After consulting with a different attorney, I made the decision to terminate my agreement with Cordoba. The cancellation went fine. The individual assisting me told me I have a balance of $545.39 that I would likely get back. He wasn't really sure though. So, now I am left wondering if I will ever get that money back. I would think that if customer cancels an agreement and has a credit balance in their account, ********************** should be able to tell me when to expect the refund.

  

  Business response

  05/21/2024

  We regret to learn of your decision not to proceed with us. Your account has already been resolved swiftly. We apologize for any confusion regarding the explanation provided; please understand that our team members cannot guarantee a specific refund amount, as accounting must balance your account. We regret any misunderstanding and assure you that your file has been canceled. You will receive the balance in your account today.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have read the reviews and complaints I know very well Cordoba's "customer (in this case client) service policy" is to not have any but I am a client paying and doing my best to follow this program through and have been ignored for two weeks about updating my contact information. I have a new phone number, and I attempted to self service portal update this information as well as their website but found no way to do so. I have submitted messages on my portal, personal email, and via their websites contact form about my new phone number and zero response. In the mean time I receive emails, one about a settlement maybe reached I responded and have not heard about it since. I have gotten a missed call from Cordoba on my new phone number but can not return the call as my "number does not match any client on file." I again get emails that Cordoba has been unsuccessful in reaching me after "attempts" made. I highly suggest Cordoba learn that if you want to have people pay you money to do a service that other groups, individuals and companies can do as well but also provide basic timely contact. I enjoy paying people who choose to ignore their clients!

  

  Business response

  05/17/2024

  We sincerely apologize for the lack of communication and the inconvenience you've experienced regarding the update of your contact information with Cordoba Legal Group. Providing timely and effective customer service is of utmost importance to us, and we regret falling short of your expectations in this instance.
  
  Upon reviewing your account, we acknowledge that your attempts to update your contact information were not addressed promptly, and for this, we extend our sincerest apologies. We understand the frustration of not receiving a response despite your efforts to reach out through various channels.
  
  Rest assured, we are taking immediate steps to rectify this situation and ensure that your contact information is updated in our records without further delay. Additionally, we are investigating the missed call you received on your new phone number and the discrepancy in matching it to your client file.
  
  Regarding the settlement update you mentioned, we apologize for any delay in communication on our part. Our team is committed to providing transparent and timely updates on the progress of your case, and we will ensure that you receive the necessary information promptly.
  
  We value your feedback and appreciate the opportunity to address your concerns. Please be assured that we are committed to improving our customer service processes to better serve you and all our clients.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  cancelled agreement when they could not tell me what they would do just trust them. was within 1 day of talking to them. they then said had to keep money for 7 days. now they do not answer phone calls. after 7 days just passed over to sales. will wait for reply 7 days

  

  Business response

  05/16/2024

  Thank you for bringing this matter to our attention. We understand your frustration and apologize for any inconvenience you've experienced regarding the cancellation of your agreement with Cordoba Legal Group.
  
  Upon reviewing our records, we confirm that your cancellation request was received and processed on March 19th, 2024, the same day you requested it.
  
  According to our records, the refund was processed on March 21st, 2024, within the time frame communicated to you. We apologize if there was any delay in the funds reflecting in your account after processing.
  We take customer service seriously and strive to address all inquiries and concerns promptly. We regret if you had difficulty reaching us by phone and apologize for any inconvenience this may have caused. Rest assured, we are committed to resolving any outstanding issues and ensuring your satisfaction.
  
  If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding in this matter.

  Customer response

  05/17/2024

   
  Complaint: 21720709
  
  I am rejecting this response because: never received any funds back just keep getting told be patient but no return of money will take check but never get any was very patient seems like a lot of smoke
  
  Sincerely,
  
  ***************************

  

  Business response

  05/22/2024

  Attached is the document providing evidence of our commitments to you, which we have also submitted directly to the BBB. Should you have any inquiries, please don't hesitate to contact our office at ************.

  

  Business response

  05/22/2024

  Here is proof of the full refund.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We chose to use Cordoba Legal Group with the understanding that we would reduce our medical debt by half. I specifically asked the company rep if our monthly payments would be included in the fees for company, they replied "yes". After paying off one settlement we had 2 remaining. The second settlement was only reduced to $7,116.39, from the original debt of $8,668. They originally told me that the settlement was around $8200, and they wanted my monthly payment to increase to around $675 per month. I told them there was no way we could afford that. They told me I had no choice. After speaking with family and my attorney and them both warning me about this company, they told me not to settle with that amount because they did not reduce my debt by half. Every time I spoke with one of their reps they would give me a different amount. They finally landed on $7100. I wired the money. Then I had one remaining settlement to pay of ~$1600, I spoke with rep and made it clear if I paid in full, I wanted documentation that my debt was paid in full and that this was all I had left to pay. I have them on a record conversation stating that this was all I had left to pay. I wired the full amount. A few days later I called back to confirm that it was settled, and they know were saying I owed them an additional $2,100 for fees. Once again from the start of this process I specifically asked them if fees where included. On another conversation that was recorded I specifically asked, if after this last settlement was paid, was that all I owed? They said, that's all I had left to pay. This company has false advertised and uses fraudulent practices to deceive their customers. Every phone takes ****** to an hour to get answers if you're lucky. And every time you speak with someone you get different answers. I wish I spoke with my attorney from the start, he has informed me that these are the type of companies that take advantage of people.

  

  Business response

  05/14/2024

  We sincerely apologize for the frustration and inconvenience you've experienced during your interactions with Cordoba Legal Group. It's never our intention to mislead or take advantage of our clients, and we deeply regret any confusion or misunderstanding that occurred during the course of your process.
  
  We understand your concerns regarding the discrepancies in the resolution amounts and the fees that were not clearly communicated prior to you sending in your funds. We take full responsibility for any inconsistencies or lack of clarity in our communication, and we are committed to resolving this matter.
  
  Our team will be reaching out to you promptly to discuss how we can rectify the situation and address your concerns. It's important to us that you feel heard and that we work together.
  
  Thank you for bringing this matter to our attention. We value your feedback and the opportunity to make things right. Please rest assured that we are dedicated to providing transparent and reliable service to all of our clients.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was in a contact for debit consolidation and I made 2 payments and they canceled the contract abruptly and didnt do anything and wont refund my money. They took the 2nd payment and ******** my bank account. Both payments were $683.16 each, Id like a complete refund.

  

  Business response

  05/09/2024

  Thank you for reaching out with your concerns. We sincerely apologize for any inconvenience and distress caused by the issues with your payments and the abrupt cancellation of your contract. At Cordoba Legal Group, we are committed to maintaining high standards of service and integrity, and it is clear that in this instance, we did not meet those standards.
  
  We understand the seriousness of your situation, especially the impact of the overdraft on your bank account. Please be assured that we have reviewed your case and have taken immediate action to rectify the mistake.
  
  We are also reviewing our internal procedures to ensure that such errors do not occur in the future and that our client service agreements are honored appropriately.
  
  Your satisfaction and trust in our services are very important to us. If you have any further questions or require additional support, please do not hesitate to contact us. We are here to assist you and ensure that your experience with our firm is positive moving forward.
  
  Thank you for your patience and understanding as we resolve this matter. We value your business and look forward to restoring your confidence in our services.

  Customer response

  05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've reached out to this company to help settle 3 of my accounts. I was told that none of the accounts were going to be closed and that they were going to remain open while I'm in the program. So during my time in the program I was making monthly payments of ****** to build up my escrow account to help pay towards the settlement. As time went on they were able to reach a settlement on 2 of my accounts. So they had me to apply for a loan. I was only approved of ******. The settlement totaled up to ******. I signed the contract for the loan, but was told by Cordoba that I will need to pay 2500 out of pocket in order to be able to settle all 3 accounts. Ok as time went on I've fell into a financial hardship and wasn't able to make the 2500 payment. Plus reviewed my credit report and saw that all 3 accounts were closed & charged off. In which they told me none of my accounts were going to close. So I decided to not move forward with the program and get my money back out of my escrow with them. That is when I was told that FCC Financial made a settlement payment on 2 of my Accounts. I was never told that a settlement was going to be made on those accounts. I was told that they wasn't going to move forward until I paid that 2500. Now I'm stuck in a loan for ***** with FCC Financial. In which I feel I shouldn't have to pay because of false information provided by Cordoba. FCC Financial stated to me that once they put the money in my Escrow account ********************** went ahead and made the settlement payments without my knowledge. I was told to reach out to the BBB for assistance with my issue.

  

  Business response

  07/02/2024

  We understand the concerns youve raised and appreciate the opportunity to address them.
  
  To clarify the situation, the loan you received was facilitated by a third-party lender and not by Cordoba Legal Group. We have no authority or control over these loans. The loan documents, including the terms and the $15,000 funding amount, were agreed upon and signed by you independently of our firm. It was clearly communicated that the remaining difference would need to be supplied by you.
  
  As per your complaint, Cordoba Legal Group did facilitate the payment of two out of your three creditors using the loan funds, in line with the resolutions you accepted. The remaining difference needed to settle the third creditor was your responsibility, which was also communicated.
  
  It seems there was a misunderstanding regarding the status of your accounts.While it was conveyed that the accounts would remain open during the process,it is possible that the creditors decided to close and charge off the accounts as part of their standard procedures, which is beyond our control. This aspect should have been clearly communicated, and we apologize for any confusion caused.
  
  Regarding the resolutions made, Cordoba Legal Group proceeded with the resolutions for the two creditors based on your prior agreement. These resolutions saved you over $6,000, aligning with our commitment to provide effective debt resolutions. However, we acknowledge the financial hardship you faced and the impact it had on completing the process for the third creditor.
  
  Our team will reach out to you to clarify any remaining questions and work towards addressing your concerns effectively.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  WARNING! On March 22, 2024. I spoke with ***** and ***************************** regarding the debt that I had, they both gave me 2 different versions, one (*****) told me that I still had to make 4 payments, when I did the math to letting him know that they were asking for a lot more money and point them what was the benefit of hired??! he transferred me to his supervisor (*****************************) ****** changed everything and told me that I only had to make one more last payment dated it on April 26, 2024 I asked him for an email to have written evidence that in April it would be my last payment, but he never sent it, today, April 30, I called to corroborate and request an email, and it turns out that again two people (*********************************** and ***************************** give me two different versions ??one told me that I owed 11 payments!!!! the other one ( *****************************) mentioned that I had to pay them until June! It's very frustrating! I ended up paying more to Cordoba Legal gruop, and their 4 representatives gave me 4 different versions!! Very unprofessional and very poor service!!! be careful with this company. Im very disappointed.

  

  Business response

  05/09/2024

  Thank you for bringing this issue to our attention. We at Cordoba Legal Group sincerely apologize for the confusion and the frustration it has caused. It is our utmost priority to provide clear, consistent information and support to our clients, and it is clear in this instance, we fell short of that goal.
  
  We understand the importance of accurate communication, and we regret the inconsistencies reported in your interactions with our team. We have since reviewed your account details and have confirmed that the discrepancy has been resolved to reflect the correct status of your payments as agreed upon in your last communication with our supervisor.
  
  Furthermore, we have taken steps to address the communication breakdown internally to ensure that all our team members provide consistent and accurate information. We are also implementing additional training to improve our service and prevent such occurrences in the future.
  
  We value your trust and are committed to making this right. If you have any more questions or need further clarification, please do not hesitate to reach out directly to us, and we will ensure you receive the assistance you need.
  
  Thank you for your patience and understanding as we work to serve you better. We are dedicated to ensuring your satisfaction and hope to regain your confidence in our services.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was transferred to Cordoba Legal Group when looking for a loan to consolidate my credit cards. After listening to their promotion, I reluctantly agreed to let them help. That was in November, 2023. Its almost May 2024. They have settled one debt. I have not missed a monthly payment to them, but I have received no response to my requests for updates on the status of my account. I feel as though I may have been scammed and ruined my credit for no reason. If so, this business should be shut down. Buyer Beware.

  

  Business response

  05/09/2024

  Thank you for sharing your concerns, and we apologize if our service has not met your expectations. At Cordoba Legal Group, we are committed to transparency and client satisfaction, and we take your feedback seriously.
  
  We understand your frustration and would like to provide some clarity regarding your case. You enrolled in a 50-month personalized plan to resolve your credit card debts, and since starting in November 2023, we have successfully settled one of your debts with a significant saving of over $3,500 on a nearly $7,000 debt. This is a solid step towards improving your financial situation.
  
  Regarding your concerns about communication, we deeply regret any lapses in our response to your requests for updates. We strive to keep our clients informed and your experience is not indicative of our standards. To address this, I would personally like to ensure that you receive comprehensive and timely updates moving forward.
  
  Please rest assured that all funds you have paid are being utilized towards resolving your debts as efficiently as possible. Debt resolution can be a complex process that sometimes extends over several months per creditor, but we are continuously working on your behalf to negotiate with your creditors.
  
  We value your trust in us and are determined to restore your confidence in our services. Please feel free to reach out to us so that we can address any further concerns you may have and discuss the ongoing efforts to resolve your remaining debts.
  
  Thank you for your patience and for choosing Cordoba Legal Group to assist you in this matter.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an issue with a credit card company. I decided to get help with it from Cordoba. They charged me fees but never submitted any paperwork with the credit card company and now they are garnishing my wages. Meanwhile I have been paying them monthly. I would suggest to people to never use this service.

  

  Business response

  05/09/2024

  Thank you for bringing your concerns to our attention. We at Cordoba Legal Group are committed to providing our clients with the highest level of service, and we sincerely regret any distress or inconvenience you have experienced.
  
  Upon review of your case, we would like to clarify that our process requires clients to submit all relevant documents, including any notifications or lawsuits from creditors, as stipulated in our agreement. This documentation is crucial for us to take appropriate and timely action on behalf of our clients.
  
  Unfortunately, we did not receive any documentation from you indicating that you were being sued by your credit card company. Without these documents, we were unable to proceed with the necessary actions to defend against claims made by your creditors.
  
  Thank you for your attention to this matter, and we look forward to resolving it promptly. Should you have any more questions or require further assistance, please do not hesitate to contact us directly.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I became a client with Cordoba Legal group in July 2023. The goal was to handle 2 creditors to lower my payments and distinguish my interest. Finally in December 2023 they handled discover and until April 2024 they have not came up with a settlement with Chase credit card. I ended up doing myself. They were taken out ****** directly since July 2023 for both accounts. Since i made my own settlement with Chase it is costing me more because they refuse to lower my payments with them. So far all of the money invested to pay my debt they are collecting and the 3rd party is getting paid but not my debt. Total im paying more like ****** monthly to handle my debt and this ****** is a 2 year deduction. I believe since they are only handling one account my payment should have been lower and since they never came up with a settlement agreement with *****, they breached their contract and promise to negotiate a lower cost/and interest discarded on the account. So far over 3500 or less went to them and barely anything to my accounts. WARNING ?? they take people's money. I have work with debt relief and they never took this amount of money and paid my debt down. DO NOT USE THIS COMPANY ****** has been paid on my debt since July 2023 and the rest went to Cordoba and Forth which is the third party. ***** to send a check to my payee and ***** to Forth over 2000 to Cordoba. SMDH I'd like my contract canceled because they just taking my money

  

  Business response

  05/01/2024

  Thank you for reaching out with your concerns. We at Cordoba Legal Group are committed to addressing any issues our clients might face and strive to provide clear explanations regarding the processes we undertake on their behalf.
  
  We understand your frustration regarding the pace of settlement on one of your accounts. Your personalized debt resolution plan was structured to span the entirety of the agreed-upon term, which in your case is 40 months. It's important to note that the process is designed to address your largest accounts first, which was successfully achieved within the first 6 months of your enrollment.For the remaining duration of your plan, continued efforts will be made to secure favorable settlements on any outstanding accounts.
  
  Regarding your negotiations with *****, we typically advise against clients directly contacting creditors because our experienced negotiators often secure better terms than individuals might obtain on their own. This approach is part of our strategy to maximize the benefit to you over the term of your agreement.
  
  The monthly payment you have been making was calculated as part of your personalized plan based on your affordability, based on the total debt managed and projected settlements. Adjusting these payments mid-plan while in a settlement would adversely affect the settlement since the settlement was formed around your monthly payment into your plan. Additionally, any fees associated with sending payments to creditors are not set by our firm but are part of the agreement with the third-party service handling these transactions.
  
  Since we are no longer handling your account with *****, you will not be charged for any services related to that account moving forward. We apologize for any confusion and want to assure you that we are committed to continuing our work on your remaining account under the terms originally agreed upon.
  
  If there is any misunderstanding regarding the distribution of your payments, we are more than willing to provide a detailed account statement for your review. We believe transparency is key to our client relationships.
  
  Lastly, we acknowledge your request to cancel your contract. We are prepared to discuss this option and any associated implications with you directly to ensure you are informed about the next steps.
  
  Our client service team will be reaching out so we can address your concerns more thoroughly and find a satisfactory resolution.

  Customer response

  05/05/2024

   
  Complaint: 21590061
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  05/10/2024

  The original contract was for 2 debts with the amount of ****** a month for 2 debts.  I had to make my own settlement with one of my creditors due to this company no fulfilling their obligations.  It should not take from July 2023 for this company to make settlement with ***** to pay off my debt.  So far since July only ****** maybe ****** has been place on one debt which is discover.  ****** x 10 = 3570.00 out of ****** which means they have charged me ******* to handle my settlement.  This is unacceptable I will never pay off one card.  

  

  Business response

  05/20/2024

  Thank you for reaching out with your concerns. We at Cordoba Legal Group are committed to addressing any issues our clients might face and strive to provide clear explanations regarding the processes we undertake on their behalf.
  
  We understand your frustration regarding the pace of settlement on one of your accounts. Your personalized debt resolution plan was structured to span the entirety of the agreed-upon term, which in your case is 40 months. It's important to note that the process is designed to address your largest accounts first, which was successfully achieved within the first 6 months of your enrollment. For the remaining duration of your plan, continued efforts will be made to secure favorable settlements on any outstanding accounts.
  
  Regarding your negotiations with *****, we typically advise against clients directly contacting creditors because our experienced negotiators often secure better terms than individuals might obtain on their own. This approach is part of our strategy to maximize the benefit to you over the term of your agreement.
  
  The monthly payment you have been making was calculated as part of your personalized plan based on your affordability, based on the total debt managed and projected settlements. Adjusting these payments mid-plan while in a settlement would adversely affect the settlement since the settlement was formed around your monthly payment into your plan. Additionally, any fees associated with sending payments to creditors are not set by our firm but are part of the agreement with the third-party service handling these transactions.
  
  Since we are no longer handling your account with *****, you will not be charged for any services related to that account moving forward. We apologize for any confusion and want to assure you that we are committed to continuing our work on your remaining account under the terms originally agreed upon.
  
  If there is any misunderstanding regarding the distribution of your payments, we are more than willing to provide a detailed account statement for your review. We believe transparency is key to our client relationships.
  
  Lastly, we acknowledge your request to cancel your contract. We are prepared to discuss this option and any associated implications with you directly to ensure you are informed about the next steps.
  
  Our client service team will be reaching out so we can address your concerns more thoroughly and find a satisfactory resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩