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Find a Location

Office Depot, Inc. has 548 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOffice Depot, Inc.

    Office Supplies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 120 Customer Reviews

    Customer Complaints

    730 complaints closed in last 3 years

    234 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/29/2016

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Office Depot, Inc. has 548 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6600 N Military Trl, Boca Raton, FL 33496-2434
      BBB File Opened:
      6/5/1990
      Years in Business:
      38
      Business Started:
      4/10/1986
      Business Incorporated:
      5/11/1987
      Accredited Since:
      8/29/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Office Depot OfficeMax, Inc.
      Business Management
      • Gerry P. Smith, CEO
      Contact Information

      Principal

      • Gerry P. Smith, CEO

      Customer Contact

      • Gerry P. Smith, CEO
      Additional Contact Information

      Fax Numbers

      • (561) 438-4760
        Primary Fax
      • (561) 438-6909
        Other Fax

      Phone Numbers

      Customer Complaints

      730 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      On 7/8/24 I went to the office depot to have a brochure printed. I told them what I wanted and I was charge $722.09 for 125 copies. I had previously had a similar brochure printed there and I told them I wanted the similar printing except for the new material which I gave them on a flash drive. When I got home I realized they charged me 3x the amount I paid last year. Also, when I picked up the job it was NOTHING like I had requested. When I tried to convey my dissatisfaction all the girl did was apologize and did nothing else. Nor did she try to rectify anything.
      Read More

      Customer Reviews

      120 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Judy R

      1 star

      06/27/2024

      I handle an online merchandise store for a band. Ive bought supplies from Office Depot for years. I quit buying paper, binders, ink and basic office supplies about 7 years ago. Other stores are much cheaper, and the products are much higher quality. I quit buying the ***** Address and Shipping labels about 2 years ago as the Office Depot price had increased and wasnt competitive anymore. Last year I only bought #0 Bubble Mailers and #6 envelopes. I ordered the same Office Depot Item Numbers for the #0 Bubble Mailers and #6 envelopes online in April 2024. When I got them neither item was the same as 2023. The #0 Bubble Mailer was normally 6.75 in x *****, but the new #0 showed 6 in x 9 in on the box. The 6 in x 9 in was the outside dimensions of the mailer, but the usable space was very tight to get 1 CD inside let alone a DVD. I could get 2 CDs or 1 each CD and DVD in the older mailers. The #6 envelopes with the same item number as 2023 were of a much lower quality. They were thinner and the adhesive strip was smaller and didnt go the edges as before. I have to use tape to make sure the envelopes dont open in transit. This will be my last purchase at Office Depot.

      Office Depot, Inc. Response

      07/08/2024

      Dear BBB, 

      Thank you for bringing ********************** concern to our attention. We have promptly shared the feedback with our merchant team and have taken necessary steps to address her concerns. Additionally, as a customer service gesture, we have sent ****************** a gift card.


      We value ********************** feedback and appreciate her bringing this matter to our attention. 

      Sincerely, 

      Executive Customer Relations

      Case *************

      Local BBB

      BBB Serving Southeast Florida & the Caribbean

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