Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying weekly on this company called them to change my payments to monthly payments they make a mistake and debited my account for $114.72 and$72.30 extra called them and they promised to refund the money back to my account this been almost two weeks I keep calling them and every time is a different story and they keep promising the refund but not done yet they overcharge for products I just want my money back in my account I had been going on circles with them please help

  

  Business Response

  Date: 05/31/2022

  To ****** and the BBB:

  We apologize for the consumers recent experience with FlexShopper and any potential miscommunications that *** occurred. FlexShopper strives to resolve all customer inquiry in a timely matter whenever reasonable practical. Our investigation revealed the consumer contacted Flexshopper on in April requesting to change the payment schedule to monthly payments with a  promise to pay on a Past Due balance. However, a weekly payment was processed before the payment schedule changed were processed on both leases which created an overpayment. We issued a refund of $114.72 and $72.30 on 05/10, however upon further investigation after the allotted 10 business days we discovered the consumer account reflected a stop payment on their bank which prevent the fundend/credits from Flexshopper being made.  The customer was advised and they would lift the hold through the bank in order for the refund to go through, we assigned a wire refund in the amount of $187.02 on 05/26/2022, consumer confirmed the wire refund was received on 05/27/2022.  If the consumer has any additional questions or concerns, please contact our *************************** at **************.

• Initial Complaint

  Date:05/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase, provided my payment information, was informed that payments would begin the Friday following my service, payments did not begin so the account fell behind. I made payment arrangements to catch my balance up. Ive been paying $94.35 every two weeks for several months. I cal just about every two weeks for an update. I understand that because my payments are submitted via ACH there is a pending hold before the actual payment is credited to my account. What Im trying to understand and have asked them several times to provide a breakdown of what portion of my payment is going towards the interest and what is going towards the principal balance. Its a constant battle and Im trying to get some definitive answers. Today I called them and I will be the first to admins the call went LEFT real quick. I cursed them out because no one can give me a straight answer. Its a bunch or himming and hawing going on. Nickel and diming going on. And the answers provided about what interest is being accumulated but it still doesnt add up. For all I know Ive been overcharged times 10.

  

  Business Response

  Date: 05/23/2022

  We apologize for your recent experience at FlexShopper. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. We have reached out to the consumer and resolved the consumers complaint to their satisfaction. We are here to help, If the consumer has any further questions or concerns, they may contact us via email at ************************************** or contact our Escalation Specialist, Valeine St Fleur directly at  **************

  Customer Answer

  Date: 05/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th I paid the remaining balance of my **** $86.26 and no one told me that they were going to continue taking out an insurance on said item, why would I need the insurance if after them telling me account would be paid in full. So,as of May 13th 2022 they have taken out$3.95 twice and has cost me$32 in overdraft fees twice.... I've contacted the business and I kept getting passed off and then I get hung up on after asking for the supervisor. *********** is the business name and I have no account number with them. Please help me, I don't know what else to do but notify my bank and stop payment but then it will go against my credit. Thank you

  

  Business Response

  Date: 05/23/2022

  Dear BBB and *****************************, 
  We apologize for the consumers recent experience with FlexShopper. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical. Our investigation revealed on 04/19/22 the billing department contacted the consumer advising there was a past due balance due for missed payments. Customer made a payment arrangement for 04/29/22 to bring the lease current, which was processed. The consumer was also advised of the continuing weekly payments according to the signed lease agreement terms and conditions, the consumer did not exercise their early pay off option thus the lease was not paid off. We attempted to reach the consumer, but our attempt was unsuccessful. We emailed the consumer a copy of their lease agreement for review. We encourage the consumer to review Section 3 - Additional Terms on page 4 which correlates to purchase rights including early purchase options. Please note the amounts are  different from the initial EPO  on page 14 because one of the items - an Apple iPad - was cancelled and the weekly payments were modified for the remaining active camera leased. In addition, the $4 charge wad for a FlexAdvantage membership which has now been cancelled and most recent FlexAdvantage payments refunded. We are here to assist, if the consumer has any further questions or concerns, please reach us via email at ************************************** or *************************** at **************.
  Thank you,

• Initial Complaint

  Date:05/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  buying a 70 inch tv from them Already paid over 1600$ ****** stopped working they will not fix or return any of my money They want me to ship back to them at my expense with no monies returned and they want me to pay them more money

  

  Business Response

  Date: 05/17/2022

  To BBB and ********:

  We apologize for your recent experience at FlexShopper, Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. We have reached out to the manufacture; they have informed us they are unable to proceed with repair/replacement. the manufacture advised us that they cannot guarantee item will be successfully repaired or replacement for the ********* 70 Class 7 Series LED 4K UHD TV, we reached out to consumer via email informing they of the information and provided the consumer the option to terminate their lease and the customer confirmed  they want their lease to be terminated. The consumer has no further obligations with flexshopper for lease # CB00FA6880BA and any future lease payments were cancelled.  We are here to help, If the consumer has any further questions or concerns, they may contact us via email at ************************************** or contact our Escalation Specialist, Valeine St Fleur directly at  **************.

• Initial Complaint

  Date:05/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease started on Nov 10, 2021:The first issue started when I got a call from Flexshopper saying the payment failed or had failed multiple times. The first time this happened we get everything solved and get a payment processed. Not even a week later I get another call saying that another payment failed and I asked to speak to a manager about this issue because they are saying its insufficient funds:-Manager got on a conference call with my bank and got transaction dates sent to them via email to confirm nothing was being blocked. We got a payment arrangement set up and everything was fine -I received a call from a Flexshopper representative saying that the lease had been completed and that I owned the items and the portal also states that the lease is completed. A manager said they were going to pull all calls but got no update/information documented on my account. After this was done I started getting multiple calls from representatives giving me different amounts unknowing of the fact that I was still being charged $86.12 every Friday because none of these representatives mentioned this, and was told to me today by a supervisor. I am majorly confused about the account information because another representative before speaking to the supervisor today said that more money had been collected. So I am just trying to get in contact with a corporate member or an executive team to fully get my account reviewed.

  

  Business Response

  Date: 05/20/2022

  To ******************** and the BBB:

  We apologize for the consumers recent experience with FlexShopper and any miscommunications that occurred. Our investigation revealed the consumers Payment Arrangements were not successful due to outdated customer billing information on file as well as incorrect information relayed to the customer.  We have addressed ************************ concerns and questions he had where the customer was informed on how the lease agreement works and that the rental charges that accrue per week after the 90 days.  At customer's request, ********************** will honor the Same As Cash original quote that he was given previously leaving his current balance at the *** price of $1,093.45 price quoted as $845.84 was already been paid towards the balance, customer agreed to that price and advised he would contact us when ready to make a payment towards the balance  If the consumer has any additional questions or concerns, please contact our *************************** at **************.

• Initial Complaint

  Date:05/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to charge me an insurance fee, weekly, even though my account with them is closed. I have called the company many many times and they offer no resolution other than sending an email to some department that can't be reached by phone. I called on the phone and sent emails with proof that they are charging me and they keep telling me that they aren't.

  

  Business Response

  Date: 05/17/2022

  We apologize for the consumers recent experience with FlexShopper and any miscommunications that occurred. Our investigation revealed the consumers Flexadvantage membership account was archived and the access to the payments history on that account was not accessible. Accordingly, we were unable to inform the consumer upon their prior inquiry to FlexShopper on their Flexadvantage account and payment history. Upon future investigation, we were able to access the information. On 05/11/2022, Flexshopper advised the customer that it was issuing the requested refund totaling $252, this payment  can take 5 business days. The Flex Advantage subscription has been cancelled, and the consumer has no further obligations to FlexShoppper. If the consumer has any additional questions or concerns, please contact our *************************** at **************. 

  Customer Answer

  Date: 05/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/03/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/21 18:55 14s PM I purchased (leased to own) a dishwasher from flexshopper company I did the transaction online on their website. This company does lease to own purchases with 90 day early pay off option which they call cash price . I then got a contract to sign upon purchasing the dishwasher via email to go over their rules and finalize the buy . Their option was $641.74 cash price meaning I had 13 payments of $29.02 then I would pay off the remaining balance at 13th payment leaving me with $314.48 so with the being said I called them to pay off the lease agreement as the contract states and they charged me an extra $125 for shipping and believe me I read the entire contract even when I placed order online I read all fine prints and no where it stated that shipping would cost me extra $125 not on the contract not on the website they wouldn't let me payoff my lease if I didnt pay for the shipping and they did not provide me with any receipt of payment showing the charges that I owed. So I paid it off so they wouldn't charge me more interest and was told to contact then to dispute the charge of shipping that was NOT LISTED ANYWHERE . I then asked for receipt and they ignored my request . So they charged me extra $125 without my knowledge and agreement. Now they are not interested in helping me out . I recently lost my job and am on a quest to find a new one . In the mean time this company charged me more than the agreed upon price that was bonded on the contract I signed . So I need help to have them address the issue . Yes my account was paid because the person I spoke to told me I had to pay the entire balance then call them back to dispute. It does not make any sences to charge me extra when I didnt know .

  

  Business Response

  Date: 05/09/2022

  We apologize for the consumers recent experience with FlexShopper and any miscommunications that occurred. We attempt to resolve these matters in a timely manner whenever practical. Our investigation revealed the customer called to pay off lease#************ on 04/28 unfortunately the consumer was charged the incorrect amount.  The correct early pay off amount was $670.91. We contacted the consumer on 05/06/2022 advising the incorrect amount and a partial refund was issued on 05/03 for $29.02 for the error. In addition, a refund check for $85.70 was mailed to the consumer on 05/06. We emailed the consumer a copy of the invoice and lease agreement for review. If the consumer has any additional questions or concerns, please contact our *************************** at **************. 

  Customer Answer

  Date: 05/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************