Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps on charging my credit card over and over again after the payment is made. They are literally stealing money from me and it doesntseem that anybody cares when I call the customer service line. I was told by one girl as long as I pay off my 800 and somethingdollars that Im good And my payments will be all up-to-date by June 19 and Ill have no interest but then I make the payment yesterday that was due and I look and theyre trying to charge my card once again. This isnt the first time its happening. Its multiple times if they do not stop thiswill be legal issue because it is illegal to keep on taking money From peoples credit cards and then telling them that they wont even give a refund luckily it did not go through, but if it wouldve went I wouldve had ********************************************************** when I already paid an agreement that we have and theyre telling that the next payment isnt until May 4, which it should be because it is monthly payments of $346 which I agree to and Im happy to do because Im trying to pay them off before interest hits on 18 but this is preposterous. I need supervisors to stop payment on that card. I will put a different card on file or if I can trust you all stop payment and stop charging my card that would be great if not, then like I said, its going to be a legal issue.

  

  Business Response

  Date: 04/09/2025

  At FlexShopper, we are committed to resolving customer inquiries or complaints to the customers reasonable satisfaction whenever possible. We are pleased to report that we have contacted the consumer directly and reached a resolution that was satisfactory to them.
  If the customer has any further questions or concerns, we encourage them to contact our **************** team at ************** or via email at **************************************

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long all that was said is Done by the management team and the person who is now overseeing my account then I am OK with that thank you
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************** Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 03/24/2025

  *********** a subsidiary of FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the debt validation and current status of their account.
  Upon investigation it was found that the consumer originated this loan on October 18th, 2022 and a copy of the loan agreement will be attached with the response. *********** has since placed this account with Emergent Servicing for the servicing of the loan in question. On September 26th, 2023 the consumer was emailed an initial notice of the servicing change of the account with the current balance. All balances reported were investigated and verified that they are reported correctly as $776, the initial notice was emailed to the consumer matching the email address theyve provided in the complaint.
  We encourage the consumer to contact Emergent Servicing for assistance and to work out a payment arrangement for their account at **************.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer machine from Best Buy through a 3rd party called FlexShopper on 2/26/25. I also paid $95 in shipping costs, expecting a delivery within the following week or so. I never received any shipping confirmation emails or tracking numbers from FlexShopper or Best Buy. I contacted ************ and spoke with their tracking team, but was only met with *** delivery times with no tracking number. They mentioned they were in contact with ******* and would provide shipping information as soon as possible. This never happened, and I am still waiting on my washer delivery. I can't even change it to pick up due to the permissions FlexShopper set on my order through BestBuy. Best Buy informed me that my contact information including my email address was never relayed by FlexShopper, and Flex would not allow ******* to upload my email address to receive tracking information. To make matters worse, my delivery charge did not show up on my bill with BestBuy, but I was charged $95 for delivery through FlexShopper. I hope to receive a refund of the $95 from my lease agreement, and adjust the amount of my lease agreement due to not getting my product until extremely late.

  

  Business Response

  Date: 03/25/2025

  Thank you for reaching out to FlexShopper. We understand and sincerely apologize for the inconvenience youve experienced with the delay in receiving your order. FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible.
  FlexShopper is the servicer of your lease agreement, and while we do not have control over the shipping process from *******, we are committed to assisting you. We have contacted ******* on your behalf to inquire about the status of your order. According to their records, an attempt was made to deliver the item on March 13th, 2025, but the delivery was unsuccessful due to no response on the provided contact number. ******* has confirmed that the item is now scheduled for delivery on March 27th, 2025.
  Please note that, as the item is being delivered from a local warehouse with a local delivery service, tracking information is not available for this shipment.
  Unfortunately, as FlexShopper does not control the delivery process on behalf of *******, we are unable to offer a refund for shipping costs. There can also be delays if an item is out of stock or backordered at the time the lease agreement was initiated.
  If you have any further questions or concerns, we encourage you to reach out to our customer service team at ************** or via email at ***************************************************************.
  Thank you for your understanding, and we hope your order arrives without further issues.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am. not liable for this debt with FLEXSHOPPER I do not have a contract with. ***************** they did not provide me with the original contract like I requested ALSO ********************************* is not registered under the BBB they stated on my credit report account was open last year

  

  Business Response

  Date: 03/17/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding their account in question.
  Upon investigation FlexShopper no long owns this account and wouldnt be able to provided further information or assistance to this account for ***** *****. The account has been sold to ****************************** and the consumer would need to contact them directly to discuss the account further.
  If the customer has any further questions or concerns, they are encouraged to contact ************************ at **************.

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has harassed me incessantly. When I make a payment, they update my payment information without my consent and repeatedly withdraw money using that payment method despite being told repeatedly to halt my automatic withdrawals. They made a withdrawal from my account after explicitly stating that they would not do so and I was unable to purchase a motel room for the weekend for my travel nursing job and had to sleep in my car. I have proof of all these facts. In order for me to not file a lawsuit against them, I wish for my balance to be cleared ( their imaginary, rainbow balance) and to never be contacted by them again.

  

  Business Response

  Date: 03/18/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the concerns with payments being withdrawn.
  On 10/31/2024 the consumer was offered a one time settlement offer of $600 to fulfill the lease agreement. The consumer was to repay that settlement in two payments, the first payment was to be made on 10/31/2024 in the amount of $300, with the second to be made on 11/15/2024 in the amount of $300. The first payment was received on 10/31/2024, with the second payment not being received. Per section 11 of the lease agreement the consumers account was deducted 11/16/2024 being as the promise to pay on the settlement agreement was not met.
  As of 3/17/2025 the consumer balance on this account is $253.09 as a remainder of the outstanding settlement offer in order to fulfill the lease agreement.
  We encourage the customer to contact our collections supervisor line at ************** to arrange payment on the outstanding settlement. 

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FlexShopper, in addition to being an unscrupulous business, is also a phone spammer. I receive numerous calls a day from various numbers attached to the 256 area code. They are all sourced by FlexShopper. They obviously don't care about the "Do Not Call" list that's supposed to protect consumers from companies like them.

  

  Business Response

  Date: 03/14/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the calls that they said they are receiving.
  Flexshopper doesnt perform any telemarketing calls in which the Do Not Call registry that the customer referred to would limit and protect them from receiving in excess. Upon investigation FlexShopper was not able to locate any accounts within our records or a profile with the email and telephone number provided. This investigation included researching within our call system to ensure we check if any calls have been placed to the consumer with the number they provided. We were unable to locate any outgoing call going to *** ********* to the phone number that was provided by the consumer. Without being able to locate a profile in our system for the consumer, we are unable to notate an account as cease contact, being we dont see that the consumer has done any business with FlexShopper previously.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26th, I paid off my entire balance, and my loan was OFFICIALLY labeled as closed via their own website.A few days later, I suddenly get an attempted charge for $31 which was my weekly payment, and go back on to see the loan REOPENED and I now owe over TWO HUNDRED DOLLARS. So I call customer service admittedly very angry, and after around 30 minutes on hold, I get told the lease was reopened because of a single $31 bank payment that was returned by my bank. I ask how does $31 translate to $220, I'm willing to pay $31 but I just paid off the ENTIRE balance, I refuse to pay $220 for ONE small missed payment. (Which now, they've already charged me another $31 which in all legal fairness should be the end of it.)Not only did the customer service *** keep ***eating "it was reopened" and refuse to tell my why I was being charged an extra $190, but was extremely disrespectful and demeaning, and and at one point actually snickered at me over the phone.I am filing this ***ort as a further attempt to resolve this as I am considering legal action otherwise. I refuse to pay another $190 after the loan agreement was COMPLETED. I believe this is unlawful and incredibly scummy and will be speaking to a lawyer if this can't be resolved.

  

  Business Response

  Date: 03/13/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the consumers lease ending in 1930.
   Upon investigation of this account in question, the consumers weekly payment that was due 2/28/2025 was in processing as of 2/26/2025. When the consumer went in on 2/26/2025 to pay off the lease the amount reflected was with the payment already be accounted for. That payment returned as insufficient funds and reopened the lease in question as to why the consumer was seeing the additional amount as being still owed.
  FlexShopper has went ahead and verified the closure of this lease and no further obligations from the consumer regarding lease ending in 1930 and that lease is closed.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several months I would always called them and keep saying to make a certain day for weekly. But they always take money out of my account on various days. I am so sick of it. This week they took money out yesterday and today and they are giving me the run around like they don't know what I'm taking about.

  

  Business Response

  Date: 03/13/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the charge being withdrawn from her account. Upon investigation it appears that charge on 3/6/2025 declined due to insufficient funds. The charge was then attempted again on 3/8/2025 in which it was successful.
  At this current time, no refund is due to the consumer and there are no further obligations to lease ending in **** and that lease is now closed.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never engaged with this company, never purchased anything, receiving debt collection phone calls to my number for a name that isn't mine. I want this business to cease and desist attempts to contact me.

  

  Business Response

  Date: 03/10/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the request to remove their phone number from our database. FlexShopper has removed the number from our system as requested.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I returned a product purchased on Flexshopper on January 23, 2025. LEASE ID ***********. This product was returned via the *** label that they gave given me. *** label is 1ZY482X09092657040 This item was received from the return company on February 12, 2025. Keep in mind this is a leasing company and returns being delayed can cause a penalty and of me paying them twice. I regret purchasing anything on this website. It is giving me a HUGE HEADACHE AND I might have to go to a small court to report this issue. Attached is the evidence. Someone from the company should contact me so I can get this resolved as soon as possible. If this is NOT RESOLVED, I am going to contact the ********************.

  

  Business Response

  Date: 03/04/2025

  FlexShopper diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customer's concerns regarding the return item, and upon investigation weve been able to verify that during the return process the consumers account was placed on hold and no charges were taken regarding lease ending in 941C. Weve also verified that the lease has been closed as returned and no further obligations regarding this lease ending in 941C.
  If the customer has any further questions or concerns, they are encouraged to contact our customer service department at ************** or email us at *************************************