ComplaintsforClick Search LLC
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Aug 9, 2022 I used clicksearch. The results were incorrect & I was dissatisfied. On Aug 10, 2022 I cancelled with them over the phone and was told redund would take 3-5 business days. Since that date I've contacted them several times per week via phone and email. I got the same response every time I call - that request has been forwarded for immediate processing or the request is being worked on.There was a person (*********************) that was returning my emails, but that has stopped as well. They took my money with no problem and will not return it.Business response
09/23/2022
For further assistance to rectify this issue, please reach out to; *************************************************.Customer response
09/29/2022
Complaint: 18058039
I am rejecting this response because:I reached out to company twice via email as they noted in response to my complaint with no reply from *************************************************.
This is the same method they've been doing since the beginning. Very unprofessional company, basically stealing money.
Sincerely,
*************************Business response
10/11/2022
We apologize that you are not completely satisfied with your search results. However, you performed 2 separate premium phone searches and purchased the detailed reports for each. I do see that there was a glitch with the cancellation fee that day and you were incorrectly charged 2x which I have issued both refunds in full. Per the refund policy, you are not eligible for a refund for the 2 detailed reports.Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9/3/2022 I was told by the company site that I would not be charged for free trial so I put my card info into system then I was charged ***** and 4 .52 cents I called company and was told my refund would be on acct within 3 days its been over two weeks and Im still getting the same 3 business day c***Business response
09/16/2022
Hello, we apologize for the confusion, however, we do not offer a "free" trial period. The $4.95 was for a 3 day period of unlimited teaser searches. As our refund policy states, you are not eligible for a refund for the trial period. We hope this clarifies any questions you may have. Thank you!Initial Complaint
09/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Begining of aug my refund was suppose to be put back on my card still nothing. And customer service cant transfer allowing you to speak with someone else. Refund **** is email only.Business response
09/11/2022
We apologize that you are not completely happy with your searching, however, after further review, you are not eligible for a refund as you purchased and received a detailed downloadable report on the number you search which provided all of the information. Per our refund policy that you can visit here: https://clicksearch.us/refund-policy, you purchased the report and received the report.Initial Complaint
09/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased .95 cent 3 day trial 8-22-22. Looked up number. Found no information. Checked bank account, was charged $59.95. Called not 2 minutes later. Cancelled all transactions. Was then charged $9.95. Received e-mail stating refund accepted will receive in 1-3 business days. Called again, and e-mailed on 8-25-22. Was told refund is expedited. Would be in account. E-mailed and called numerous times since. Still no refund to my bank account. I have been in contact with this company every day since 8-25-22. Was told yesterday 9-7-22 that billing department issued my refund. They did not. This company seems fraudulent. All I want is my money refunded. I would also like to warn anyone, Do Not Use Clicksearch. Always , same story, different day. Thank you.Business response
09/08/2022
we apologize that you are not satisfied with your search results, however, we see that you performed a number search, then requested a detailed report of the number. Per the refund policy, since you purchased a downloadable detailed report, you are not eligible for a refund. Your subscription has been cancelled as requested.Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled the service within 24 hours and they immediately started putting charges of $9.95 daily for a total of $176. Have received several emails saying my refund is being processed and it will take 3-5 business days. It has been since July25 so it is definitely passed the 3-5 business days. They have stopped answering my emails.Business response
09/06/2022
I would like to offer my sincere apologies that you are not completely satisfied with your search results. I see that you purchased a detailed phone & person report which you downloaded. One of the reports was $59.85 for the detailed ownership phone number search and the detailed person report was $86.87. Per the refund policy, since you received detailed and a downloadable report for each item searched, you are not eligible for a refund.Customer response
09/06/2022
Complaint: 17921693
I am rejecting this response because:
No where on their sight do they say that I will be charged for each individual searches. Also on July 19 there are 3 additional charges of $9.95 which was after the account was closed.
Sincerely,
*****************************Business response
09/09/2022
Please visit our terms of service page: https://clicksearch.us/legals under the section "Clicksearch refund policy" as confirmation that if the services are used, you are not eligible for a refund.Initial Complaint
09/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Aug. 2nd I was on click search and I signed up for the 1 day trail which was $0.95 and after running a search it then prompted me saying that it was so much more to open up the other reports, I denied and said to myself this is a scam, so I immediately went and canceled my subscription. I then emailed the customer service representative to make sure that I had canceled. I received a email saying that yes it was canceled and it specified in the email that I would not have or see anymore charges on my account. Well 2 days later there was a charge for $9.95, angry I sent a email saying that I was told that my subscription was canceled and no more charges would appear. No response after 3 days so I emailed the same person who had confirmed the cancelation previously. They emailed me back saying that I would receive a refund in 1 to 5 days 10 yes 10 days later no refund yet. Emailed the same person again, this time I was given a apologie and 1 to 3 days for my refund, That was on August 16th and I still have yet to receive it. I would not recommend using this site ever sounds like people are seeing more charges then they approve. Company is definitely a fraud and steals moneyBusiness response
09/19/2022
The trial period is for 3 days. We apologize that we did not have the information you were looking for, but we strongly suggest to check back for updates. In the meantime, per the refund & cancellation policy, if the subscription is cancelled during the 3 day trial period, there is a $9.95 fee imposed. You can visit the refund policy page here: https://clicksearch.us/refund-policyInitial Complaint
08/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I never used this app ! I was charged ***** and looking @ complaints "FRAUD"Business response
08/31/2022
We apologize for the issue at hand, however, we do not see that you reached out to us to cancel or request a refund. I have located your account with your name and cancelled the subscription. You will no longer be billed.Customer response
09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a one time search for .95. Immediately after purchasing that I received to back to back charges from them for ***** and *****. I immediately called and cancelled and asked for a refund. They said I would be fully refunded in 1-5 business days. Never received it. Called back and was told it would be escalated. Never received it. Got charged an additional ****! Emailed them again requesting my refund plus the additional ****. They responded that they put a tracer on my refund and to let them know when I receive it!! Still no refund. Called and was told that they gave the account to the ************** for immediate disbursement!! Just all a run around while they keep your money!!Business response
08/31/2022
We apologize you are not completely satisfied with your results. I see that you searched a particular person and received a detailed downloadable pdf report with all of the information available for this individual. If you would like, I can email you the report again for your confirmation.
The purchase of this detailed person report is the $86.87 fee which is non refundable per the refund policy. For further assistance, please reach out directly to: ************************************** for further discussion.
Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In July 22, I wanted a report from Click Search. I signed up for the initial $.95 charge for the report. Once I viewed the report I immediately called and canceled. I received email verification that my subscription was cancelled and I spoke with 2 representatives to ensure the subscription was canceled and was sent another email to confirm the cancellation.Upon checking my bank account, Click Search deducted $.95, $9.95 twice and $59.85 pm the same date. I have repeatedly called this company 4 or more times inquiring about my funds only to be told some will get in touch with me and my funds( with the exception of the $.95) would be returned to my account in 3-5 business. So far, I havent heard from them nor have they returned my funds.Business response
08/31/2022
Thank you for reaching out. After further review, I see that you purchased a detailed report for the search you performed. That is the $59.85 charge. The $.95 trial period provides details on the kind of information we offer. Per the refund policy, since you purchased a detailed report on the number you searched, you are not eligible for a refund as the services were used. I have refunded the $9.95 charge and confirmed that your subscription has been cancelled and no further billing will occur.Initial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 29th I was charged ***** at 3:15 pm which was taken off my Debit card on July 30th at 10:17 am i charged ****USD Which was declined 4 times because my card was locked I didn't use this service nor need the service I called immediately and ask for a refund due to unauthorized use of the service in my card it's been a few weeks and i have yet to receive refund I have Hey iPhone pro 13 which Apple has their own phone location locating service I don't need to service I don't need to service and I would like my money backBusiness response
08/29/2022
We apologize that you are unhappy with your search. We see that you searched a number and received a detailed downloadable report for this search. Our refund policy is if you perform a search and receive the detailed information, no refund is due.
We have cancelled your subscription and no further billing with occur.
Thank you!
Customer response
08/29/2022
Complaint: 17770062
I am rejecting this response because:
Sincerely,
***************************
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Customer Complaints Summary
154 total complaints in the last 3 years.
2 complaints closed in the last 12 months.