ComplaintsforClick Search LLC

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Initial Complaint
03/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 19, 2023 I was seeking a trial which was advertised for $.95 . I did not use the services because it appeared shady so I immediately called for a cancellation and refund. I was informed that it would be cancelled immediately and refunded all charges in 2-3 days. I was charged 2 charges on 2/20/23: $***** and $**** and I found out that on 2/21/23 I was charged again for $***** and the $.95. I then called customer service again on 2/22/23 and I was informed that I have been cancelled and that I would be refunded the charges of ****, ***** and ***** in 3-5 days depending on my bank. By 2/24/23 I still had not received a refund and called my bank and they told me that there was no pending refund for any of those amounts. On the same day I called click search again and I was informed again that I was cancelled and the refund was processed and they transferred me to another agent who told me that all the charges would be refunded and refund was processed and should get it in 3-5 days. I told him that it has been 5 days and was told to wait another 2 days. It is now 3/2/23 and I still have not been refunded. I just want my refund and I never even used any services. Total refund amount is :$139.43
Business response
03/07/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. The $59.85 charge was for the downloadable PDF report. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a #$0,95 search and I'm currently being charged $63.63 within 3 minutes of $0,95 authorized purchase
Business response
03/07/2023
After further review of your compliant we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I have reached out to this click search so many times this week informing them that my card was stolen and I need to refund my money back. I was told my refund was issued on February 21st. Now ** told my refund was issued on March 1st. I honestly think there were no refund issue or planning to be issued. I have never heard of this place. I dont even know what it is. I just want my money back please. My bank is also working on this.
Business response
03/07/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Customer response
03/07/2023

Complaint: 19530413

I am rejecting this response because: there lying and Im reaching out to a lawyer about click search.

Sincerely,

***************************
Business response
03/17/2023
We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur.
Initial Complaint
03/02/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
False advertisement and wasn't even worth the 95 cents for the three free day trial
Business response
03/07/2023
After further review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/01/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They took $80 out of my account i did not authorize and now been giving me run around about getting my money back ive been lied to and told it would be in my account 5 different days and still nothing since feb 16 and its march 1st now they will not anwer email or calls
Business response
03/09/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Customer response
03/09/2023

Complaint: 19521514

I am rejecting this response because: i was lied to for over 2 weeks from being told my refund would be in my account on 3 seperste occasions, sent multiple lies by email and hung up on by customer service i purchased the 3 day .95 cent trial and cancelled, this company has multiple complaints, are we all lying?

Sincerely,

***********************
Business response
03/15/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/01/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My granddaughter got ahold of my phone in the wee hours of the morning and found this webpage and somehow ordered it, I do not know how but she did. I contacted them immediately and was told that my subscription would be canceled and I would be refunded in 1-5 business days. I also contacted them by phone and was told my refund would be here in 3-5 business days. It has been 6 days now and no refund. I contacted them again by phone and have been told that my refund was processed and it would be in my bank within 24 hours and to watch my card. I have read all the other complaints and I am now very worried seeing how I need that money for my husband's pancreatic cancer meds. My granddaughter was up that night with my husband and myself and since my husband needed my attention because of the pain and after effects of chemo I wasn't able to notice that she had my phone until too late. I really hope they honor this refund.
Business response
03/09/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You purchased the downloadable PDF report for $59.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
02/24/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged for something I didn't sign up for they told me they will refund my money 5 business days but that never happened then I call them they told me to wait a few more days but haven't received it so how can I get my refund they took *****
Business response
03/09/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
02/23/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The transaction/withdrawal was made by Click Search LLC on 02/19/2023 in the amounts of .95, $9.95, and $69.63. The company offers a .95 cents 3 day trial, however, I was charged a total of $80.53 on the same day. Services provided are to research, track and provide background information based on provided phone numbers. My card was instantly charged the 3 prices I listed above. I immediately emailed the company right away. They responded a few hours later claiming to have cancelled my account (which is no longer accessible to provide further information) & to refund me within 1-5 business day's, which they didn't. I noticed the 3 transactions went from pending to completed, so I called on 02/22/23 with the number they provided. They apologized and told me to expect a same day email that would document our phone call, along with a refund statement that would debited to me later in the day. I didn't receive such email nor refund. I've emailed and called with no resolution, as well as locked my card to prevent further transactions. Apparently this company has been on your radar, even so, are still able to operate through scam and fraud. I've provided screenshots of emails and transactions. I no longer have access to my account, so I took a screenshot of a sample phone number in order to show you the .95 cent 3 day trial they offer on the website. Please let me know if you require documentation in a different form. I will do my best to provide it ASAP. I Thank You for taking the time to review my claim and pray a resolution is found for both me and this unethical & fragulant business.
Business response
02/24/2023
We reviewed your purchases and were able to determine that you performed a phone search and received the information on the number searched. The $.95 charge provides details of the kind of information we offer and the supported networks we search. The cancellation fee within the 3 day trial period was provided to you before you paid for the search. It is also listed in our terms of service. You were also advised that you can purchase the address of the phone location that you searched. In order to purchase these reports, you were presented with a popup with a checkbox advising of the additional fee's associated with the service. You then cancelled the subscription within the 3 day trial, which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ****************************************
Customer response
03/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
02/22/2023
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I did not authorize a charge. Emailing back and forth, they told me I would get a refund within 5 business days. It has been over 2 months and I still have not gotten a refund. They will not respond to my emails. When I call their customer service line, I am immediately put in hold and eventually the call disconnects. I am owed $69.63 for the refund.
Business response
03/09/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************

Customer response
03/09/2023

Complaint: 19449534

I am rejecting this response because:
I have emailed correspondent proof saying that I would be getting a refund.
Sincerely,

*****************************
Business response
03/16/2023
we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur.
Customer response
03/17/2023

Complaint: 19449534

I am rejecting this response because:
I have emailed correspondence showing they said I would get a refund and now they are refusing to give me one.

Sincerely,

*****************************
Initial Complaint
02/19/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Click search did illegal transaction for ***** and ****. On February 19nat 245 pm my name is *********************** *************************************** ****** **** ***** they are located in ******* my card ending ****. MasterCard was illegally they did a transaction without my permission i want to full transactions. From this company.
Business response
03/06/2023
After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Customer response
03/07/2023

Complaint: 19432473

I am rejecting this response because:

Sincerely,

*********************** they unlawfully used my charge card without my knowledge and then ran around in circles I never used the product the reviews of the bbb. For said company are complaints they charged others just like me without consent then proceeseded to withdraw money from my card. Of ***** **** and 95 cents I dont accept the terms.of this agreement .no one should accept the companies refunds per ***** quo.im only be honest and don't lie about what was done they said the refund was initiated I have never seen only 95 cents returned to me .not the ***** or the **** its a shame when the bbb.allows a scam company like click search to be run by scammers I don't accept what this transaction occured .i sell on mercari I'm a seller I only sell small items if I semt.my customer the wrong item took the money and ran .then im wrong look at my principles I believe in fairness to me and the customer. I'm their customer and they ran away with the money that was legally mine no I reject this decision and will not accept the terms sincerely ***********************
Business response
03/16/2023
we ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur.
Customer response
03/23/2023

Complaint: 19432473

I am rejecting this response because:

Sincerely,

***********************

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