ComplaintsforClick Search LLC

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Initial Complaint
03/20/2023
Complaint Type:
Billing Issues
Status:
Unanswered
The business failed to respond to the dispute.
Said it was a 3 day free trial for .95 if you canceled within the 3 days you would only be charged the .95 cents. I cancelled it the same day I that I started the free trial because it wasnt what I thought it would be. The same day I signed up for it they charged me 5 times once for the .95 and 3 charges for ***** and one charge for *****
Initial Complaint
03/17/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been waiting since the 24th of February I was told numerous times in the same email by the same person and other people that I would have my refund they charged me $89, $69, $9.95,$.95 also they don't show the $89 charge on their website and or the employee has not mentioned it to me yet I have all the emails I have all the screenshots and I will be going further with this
Business response
03/17/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You purchased the premium person search for $89.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/14/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Yes someone had got my bank information and used it for something to do with clicksearch and I have sent numerous emails to clicksearch they have told me that my money shows that it has been refunded but I still havent received my 175 dollars back yet and its been over a month and now they will not answer my phone calls at all anymore I just want my money back
Business response
03/15/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************

Customer response
03/16/2023

Complaint: 19596104

I am rejecting this response because:you all have already told me that you was going to refund my 175 dollars and I did not do the transaction with you all some got my debit card information and done it so why are you all going against what you have already told me through an email

Sincerely,

*******************
Business response
03/17/2023
We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur.
Customer response
03/17/2023

Complaint: 19596104

I am rejecting this response because:
You all are a f****** joke you f****** towel head m*********** your alls word is no f****** good you all said you would refund my money and I didnt f****** make the god **** transaction with you all so grow some f****** ***** and stick with your word and refund my money like you said you would
Sincerely,

*******************
Initial Complaint
03/13/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I registered for a one time fee of .99 cents and never got the information but was then billed ***** + **** without my knowledge or permission
Business response
03/14/2023
After further review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Customer response
03/14/2023

Complaint: 19588684

I am rejecting this response because:I was never given the report I never authorized any other purchase except the 95 cent trial I've contacted the *** and I've called click search several times trying to speak to the supervisor and I've been waiting for someone from click search for my refund please further investigate this unauthorized transaction

Sincerely,

*********************
Business response
03/17/2023
We have contacted the customer with proof of ********************** history and documents. We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur.
Initial Complaint
03/13/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
As can be seen from all of the other reviews and complaints, this company is stealing money from unsuspecting customers. I paid for the 95 cent 3 day trial and then proceeded to trial the service I paid for. I used my daughters phone number to see if it worked as claimed in order to determine if I wanted to continue past the 95 cent 3 day trial. When I searched my daughters phone number it asked me to authorize more money to see the results. I said no wayI was under the impression I paid 95 cents for a 3 day trial. And then I was asked for more money? No way. So I did not attempt to see the search results. I then emailed and asked for my trial subscription to be cancelled. I then checked my bank account and saw that I was charged $69.93 AND $10.95 on top of the 95 cents. These charges were NEVER authorized by me. I emailed and called and was told the $69.93 charge was for the search on my daughters number (even though I used it during the 95 cent trial and never actually opened the search results) and the $10.95 was for an early termination fee of my 95 cent 3 day trial. This is nothing but a scam. I asked them to keep the 95 cents but refund the $69.93 and $10.95 that I DID NOT AUTHORIZE to be charged and they said no. I responded again that these charges were not authorized and to issue me a refund and nobody ever responded. This is the epitome of unethical behavior. I wish I had looked at all the reviews and complaints before I gave these evil scammers my debit card information. I need to be refunded but have zero confidence they will do the ethical and right thing. This makes me disgusted. They literally stole my money that was for groceries for my children. I authorized a 95 cent charge and NOTHING MORE.
Business response
03/14/2023
After further review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/10/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I need all transactions refunded...$0.95 $69.63 $59.85 $9.95 *********** isn't good, the information provided is wrong, and they are deceptive. Any company worth it's salt, offers full refund for bad service.
Business response
03/13/2023
We apologize that we did not have the information you were looking for. We have access to over 1 billion records, collected & organized from many different sources. We add new information to our system every day. After further review of your complaint, we were able to determine we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You purchased the downloadable PDF Report for $59.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
date of transaction was 2/3/23 and i was charged .95 for a free trial for click search and then i check my card on 2/4/23 and was charged ***** and i was told by a rep that i will have my money refund in 1-2 business days and i check my account and still not refund and it has been back and forth for a month now and i have been emailing and all i'm getting is lies and still no refund and they keep telling that my full refund has been processed i want them for pain and suffering they have really been taking me through it
Business response
03/13/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Business response
11/08/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Initial Complaint
03/07/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Since June of 2022 I have been submitting opt/out requests to clicksearch.** and their other company they run, herosearches.com. Both sites advertise and give a consumer the right to opt out of their information from being shown. I have sent numerous emails and made numerous phone calls over the last 9 months begging for them to remove my private information. Through email and phone conversations they just repeat the same lines saying that they will submit the information for removal from their website or that they will escalate it to their supervisors or developers. Nine months later both websites have failed to honor my request. Due to the nature of my employment, having my name and address displayed on these websites puts me and my family and young child in grave danger. This is why it is extremely important that I have my opt out honored and my information removed. I would also like to state that I personally went to the herosearches.com address that they have listed on their website and also with you, The Better Business Bureau. I came to find that this company does not exist at **************************************************************************** as they state. I also inquired with someone at the front desk of the building and they affirmed that no such business exists in that building. I have done everything possible and have given an enormous amount of time to resolve this with this company. I'm requesting *************************** at ************************************************************** be removed. Below are the four links showing this information. I also attached one of my recent emails showing my repeated requests and their promise to remove my information. I was issued request # *****, also # ******. Thank you for any help you can provide. ********************************************************************************************************************************************************************************************* *****************************************************************************************************************************************************************************************************
Business response
03/08/2023
We have escalated your concern to our developer who performed a manual removal of your information. Please allow **** business days for the removal to take affect.
Customer response
03/08/2023

Complaint: 19551912

I am rejecting this response because: This is the same response they send over and over again since June of 2022. I have attached an email from clicksearch dated on February 21 which shows them stating virtually the same response as follows:
"Mavic Lim (ClickSearch)
Feb 21, 2023, 14:51 EST
Hello,

Thank you!
I have escalated your concern to our developers for immediate processing.

Have a wonderful day!"
The only response I want from this company is that they have indeed removed my private information from the clicksearch and herosearch websites as per their opt out. Only then and after I verify will this be resolved. Please advise when all my information is officially removed.
Sincerely,
*************************
Business response
03/13/2023
we have submitted the additional links for immediate removal. The customers account has been cancel no further billing will occur.
Customer response
03/14/2023

Complaint: 19551912

I am rejecting this response because: Even though they have removed some of my private information from the links I've sent, I keep finding additional links that are still showing my private information. I have found 2 more links on herosearches.com website and 4 more on clicksearch.us that are showing the same private information. I have attached a word document with the links provided and I will provide them below. Besides removing my private information on these additional links I'm providing, the company needs to ensure that I'm FULLY REMOVED FROM THEIR WEBSITES as per my opt out request. Not just certain pages. I should not be finding additional pages with my information still on it if I'm fully opt out. All references to ************************* or *************************** on *********** *************, ** needs to be removed.
Herosearches.com links:
**************************************************************************************

*******************************************************************************************************************************

Clicksearch.** links:
**************************************************************************************************

**************************************************************************************************************************

***************************************************************************************

************************************************************************************************************************

Sincerely,

*************************
Initial Complaint
03/03/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They charged me ***** and 89. 85 without my authorization, I authorized **** and .95 cent charges
Business response
03/08/2023
We reviewed your purchases and were able to determine that you performed a phone search and was provided a notification that you can purchase the address of the phone location that you searched. In order to purchase these reports, you were presented with a popup with a checkbox advising of the additional $63.63 fee's associated with the service. You also purchased a premium person search for $89.85. You then cancelled the subscription within the 3 day trial, which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the pdf report. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ****************************************
Customer response
03/08/2023

Complaint: 19537138

I am rejecting this response because: if I was given a notice that I would be charged 80 something and then 60 something there is no way in h*** I would of accepted it , I talked to them this morning and they said I would be getting my money back this Friday March 10th so what is going on?

Sincerely,

************************;
Business response
03/17/2023
We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur.
Initial Complaint
03/03/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Checkin with Click Search about marital status of an individual, which the advertized a part of the fee in the search. They said a first time inquiry would cost $.95, buuuut there where 2 other charges on my credit card that i didn't approve be***es the $.95 which are $9.95 and $69.63. When i called about charges and misrepresentation of their services. They *** the donot check marital status. I told them before i entered information I checked what they supplied and that was on the ad. I called on Jan 6 2023 requesting credits for all charges due to misreputation and charges I didn't OK. They said I would receive credi 1 to 5 days.. Never received credi. As of March 2 I have not recieved any credit fro Click Search. The total of refund should be $80.53. It is not my problem they do not refresh their ads to what info they can provide to the public.
Business response
03/09/2023
We apologize for the automated responses regarding your refund being issued. After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available. You purchased the location and received the link of the location for $69.63. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device. Your account has since been cancelled and no further billing will occur. For further information regarding our terms of service, please visit the website here: ***************************************
Customer response
03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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