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Business Profile

Vitamins and Supplements

Relaxium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 365 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint against RELAXIUM echos all the ones I read on your sight! , e.g. First the product does not work as advertised. This is after trying it for almost a year!! Once I started to try and contact them to cancel, they do not answer the phone, they do not respond to left messages...like cancel all future orders, refund my money since the product does not work, etc. Instead they continue to send me 2 bottles every 6 weeks or so and automatically charge me!! We need to cancel all future orders and need your help in doing so!

    Business Response

    Date: 07/21/2022

    We have cancelled all further shipments and the refund for the return has been taken care of.  We apologize for the lateness in response time the customer has experienced and the inconvenience.  Regards!

  • Initial Complaint

    Date:07/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misinformation which lead to unauthorized charging to my credit card. It was a recorded tape stating "Free Trial".... "Pay only for **************. We paid for shipping and was immediately charged for the product. It stated, if you were unhappy with the results, you may cancel within ****************************************** order to get a refund, we must return the product and their company will not pay for shipping back. This is false advertising! Plus, it was completely unacceptable customer service.

    Business Response

    Date: 07/18/2022

    We did reach out to the customer so we could resolve this matter.  We ask for the customer to call at their earliest convenience.  We do want to assist them in any way possible. Regards!

  • Initial Complaint

    Date:07/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the free trial of relaxium sleep. I recieved 2 bottles and was charged ******. That is not a free trial I can't get any response from the company on how to return product and get my money back. Please help me

    Business Response

    Date: 07/18/2022

    We did try to reach the customer and left a voice mail.  We kindly ask them to reach out to ************ if further assistance is needed. Best regards!

  • Initial Complaint

    Date:07/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a free trial of Relaxium - Sleep aid. Paid $7.95 for shipping and handling. Looked at my bank statement and they had stolen $119 dollars of my hard earned money. I demand a full refund!

    Business Response

    Date: 07/18/2022

    The customer spoke with a ******** Service Agent and resolved this issue.  We ask the customer to reach out with any further questions.  Regards!

  • Initial Complaint

    Date:07/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial of relaxium and have attempted to cancel the trial. The trial was for 1 Bottle and the send me 2 bottles and charge my credit card.There is no legitimate way to cancel. They have a phone # that never gets answered. I have attempted to stay on hold several times over the past few months and it times out and hangs up.I called 8 times today.I finally called and put a block on my credit card. The card agent warned me of how many people call about this. She explained they will keep attempting to charge you.

    Business Response

    Date: 07/15/2022

    The customer spoke with a CS agent and settled the account.  Please call ************ if there are further questions or concerns.  Regards.

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Relaxium, a trademarked product sold by the American Behavioral Research Institute, LLC LIMITED LIABILITY COMPANY ******* ********************************************************************************************, which also operates under the name Relaxium, is a sleep aid supplement advertised on cable television and online at tryrelaxium.com. On July 10, in response to TV advertisement on local television *** 17 offering a free trial with shipping and handling, I requested a free one month trial via Relaxium's toll-free product phone number. Subsequently, and without my permission, I was charged ****** for a 6 month subscription.I have not been able to reach anyone at Relaxium to request a refund or order cancellation.https://relaxium-sleep.pissedconsumer.com/customer-service.html Given that other customers have also reported that Relaxium does not respond to requests for refunds, I am reporting this company to the BBB for false advertising and bait-and-switch tactics.Subsequently I am requesting:Firstly, that the company refund all customers presently seeking a trial of their product with the difference billed for a 6 month supply, including myself- I have not received any product, I want my money back.Secondly, that the company discontinue advertising the free trial, as it is false advertising Thirdly, that the company is fined for exploiting seniors. I am 92 years old. I saw this advertisement on television. Sincerely Additional evidence may be requested by the BBB at any time by contacting me at my phone or email address.

    Business Response

    Date: 08/10/2022

    We have taken care of the customer account.  We ask that the customer contact me directly to discuss any concerns or questions they might have.  ************. I look forward to speaking with them. Regards!

  • Initial Complaint

    Date:07/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 9 I ordered Relaxium sleep to try it out. Relaxium sleep did not work for me. So i didn't order anymore. Than on July 9 my credit card was charged for another order that I DID NOT ORDER. I tried contacting the company. By phone ( I was left on "call back hold" for 11 hours and still counting) . I e-mailed the company with no response. Their ad says you will be talking to a person in 2 minutes. I have NEVER talked to anyone on the 3 phone numbers they give to you. I want Relaxium to STOP sending me the product. Again, there is no way to cancel the product. When they do cancel, I would like a confirmation please.

    Business Response

    Date: 07/15/2022

    I've tried to reach the customer via the phone number provided and left two messages for him to contact me at ************ so I could assist with his account.  I look forward to helping  him. Regards.

     

     

    Customer Answer

    Date: 07/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/11/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint against Relaxium, typically, or exclusively advertised on ********* Relaxium advertises a sample of their/trial product for $7.95. Within weeks they have zinged your credit card for an outrageous $119, of which there was no obvious or apparent notification that this was going to happen, apparently buried in fine print somewhere. Before that charge occurred, there was no notification from the company. Worse, it is apparently about impossible to get ahold of them. They do offer an on 'cancellation' process, that really just hits you back with a lower price offer. If you deny this and try to continue, they make you a lower price offer. If you deny this, you get a message that you cannot cancel online, and must call another phone number, which, as with any other number they have...good luck getting anyone to answer. They do offer a 'press 1' to have someone call you back'...and guess what...no one calls you back. I finally just filed a complain with my credit card company. This is about as scummy a company as could be. ******** has several 'miracle' pills offered these days...I would guess the same bait and switch c*** happens with all of them.

    Business Response

    Date: 07/15/2022

    I did try to reach the customer by the phone number provided. I have asked that they call me at ************. I look forward to helping....Best regards!

    Customer Answer

    Date: 07/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 5/31/22 for the 2 bottle risk free trial offer. On July 5, sent email requesting cancellation as the product is ineffective. I have since discovered a charge of $119.90 which I did not authorize nor has anymore of their product been received. On July 8 I called their number was on hold for 45 minutes, no answer. I called back a few hours later, still no answer but I did leave a voice mail. No call back.So on July 8, I emailed the same request for cancellation.

    Business Response

    Date: 07/28/2022

    I've reached out and left a voicemail asking the customer to call me at ************ and I'm looking forward to helping him!

  • Initial Complaint

    Date:07/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly father ordered (1) one bottle of Relaxim at a cost of $8 and one time only. He was then sent another bottle and charged $189. I cant get ahold of the company to cancel any more shipments. My father dose not want this product. Can you help stop this company ripping off the elderly??!!!We want out of contract and a refund. Thank you I can see this is the companys mo. Sign customer up for continual shipment and charge them. With no way to contact them to get out of Reoccurring charges.It a dirty deal!!!!******* Daughter of ***************************

    Business Response

    Date: 07/15/2022

    The customer did order the risk-free trial. He only was charged the shipping and for the two bottles that came with the initial order.  We do honor a 30 day money-back guarantee, from the date of delivery.  Please contact me at ************ so I can help you with your father's account.  We do not discriminate against the elderly and do not ask for anyone's age as we want to serve everyone the same.  Yes, we do offer our product on a subscription basis if the customer chooses to do so.  We do have our **************** number *********** and our email address ********************************** and our helpdesk at http://www.help.relaxium.com available to the customers.  We apologize for any delay in our response to you and wish you all the best.

Relaxium is NOT a BBB Accredited Business.

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