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Business Profile

Online Retailer

SA Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.04

Average of 122 Customer Reviews

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Review Details

  • Gerry B

    Date: 09/16/2024

    Worst company I have ever dealt with quick to take your money - slow to ship - box was destroyed - contents crushed - cant talk to a real person - automated service said ship back in the original box (impossible its destroyed) I would have to buy a box - pay the return shipping - not my issue calling my bank now and because I do TV shows and ******* I will let the world know not to buy from them.

  • Nicole H

    Date: 09/16/2024

    I ordered a hat August 27th and have yet to get it. I have attempted the "live chat" which is an automated joke. I have received random emails showing my tracking information but when I go to **** Tracking and enter the number all it shows is a label created for the package. No shipping details what so ever like it's never been shipped out. Today I attempted to get ahold of someone and received an email with the name and tracking number for someone else's order. It wasn't even the right order! Absolute joke!! I would just like to get the merchandise that I paid for and be done with this company!

  • Benjamin M

    Date: 09/11/2024

    Benjamin M

    Date: 09/11/2024

    Don't buy from this company. They have no customer service. No one to call and speak with and they won't return unopened product even though there site says "easy return and exchange"

    SA Company

    Date: 09/12/2024

    Hi ********

    We apologize for the miscommunication. I do see that a new product has been shipped to you and received on 9/10. I will send you an email to confirm. Thank You

  • Dwayne M

    Date: 09/09/2024

    Dwayne M

    Date: 09/09/2024

    I purchased a straw hat from them, it came in a box that was way too small the hat was folded and creased and shoved in the box. The box was also damaged, which looks like it was shipped that way, and not damaged in transit. I am trying to get ahold of them via their "live AI Chat" and all I get is canned responses. I just want my money back. What a total lack of professionalism for a company. After reading these reviews. I too have fell victim to a so called company, who on their very own website claims their goal is to provide quality product. Who packs your products? Monkeys? I can't believe someone is that inept at doing their job. What has our nation become where pride in their job, and pride in the brand has escaped ever fiber of their being. I am completely disappointed in the lack of humanity. No phone number, no email, no way to return, poor shipping, poor customer service. you get an F in my book.

    SA Company

    Date: 09/10/2024

    Hi ******,

    We do apologize for the delay in the response for resolution of your order issue and the damaged product that you received. I do see that  a replacement order was placed on 9/9  (#*******). I will be sending you an email so you may contact me directly should you have any additional questions. Thank you

  • Bruce C

    Date: 09/05/2024

    Bruce C

    Date: 09/05/2024

    This company is an absolute scam. They took my money without any issue. Now all I need is for them to hold up there end. I ordered to hats and already a week late for delivery and customer service is the worst I've dealt with.

    SA Company

    Date: 09/06/2024

    Hi *****

     We apologize for the delay in response but it looks like a representative has issued you a refund yesterday. Sorry for any inconvenience

  • Valery K

    Date: 09/04/2024

    Valery K

    Date: 09/04/2024

    product arrived damaged and wrong ******* customer service. impossible to make a return or exchange. do not buy from them.

    SA Company

    Date: 09/05/2024

    Hi *******

    I would be more then happy to assist you. I will be sending you an email so I can address these isssues

  • Taylor H

    Date: 09/01/2024

    Taylor H

    Date: 09/01/2024

    My order took over a month to arrive. Once it arrived the box was labeled fragile but yet it was complete destroyed. Upon opening the box, the hats were destroyed as well. The company had good contact with me as I was waiting on the package. Omve I sent them pictures of the box and hats, the chat went silent. ******** customer service. Waited over a month to recieve destroyed hats!

    SA Company

    Date: 09/05/2024

    Hi ******

    We apologize that you received damaged products. I am sending you an email so I will be able to take care of this for you.

  • Jay H

    Date: 08/30/2024

    This place is the worst! Bought a bullet antenna from their sister company Alpha Defense and it keeps breaking. I've called and left messages, submitted request via Alpha Defense site and now SA site. Both are just black holes of BS customer service. I'll never do business with them again and I suggest you stay away from them.

  • Casey T

    Date: 08/29/2024

    Casey T

    Date: 08/29/2024

    I placed an order online on August 15 2024, the website says it takes 24 hours for orders to process. Today is August 29 and it still says processing, the money has left my account. I cannot get anyone to answer the customer service number that I have been calling for a week and leaving messages daily and by the way the recording says someone will be in touch in 24 hours, and the ** "live chat" is a waste of time. This company has the absolute worst customer service. All I want is my order or my money.

    SA Company

    Date: 08/30/2024

    Hi *****

    Sorry for the delay in response but I do show that someone from our customer support team processed a refund for you yesterday

  • Tyson D

    Date: 08/28/2024

    Tyson D

    Date: 08/28/2024

    Horrible company.All you do is call them and call them, and no one ever returns your phone call.Left them several emails no respons.They delivered my item completely smashed...... Now i'm out 40 ********'s ridiculous because they claim they have great customer service. What a joke.

    SA Company

    Date: 08/29/2024

    Hi *****

    I am sending you an email so I may assist you with this order issue

SA Company is NOT a BBB Accredited Business.

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