ComplaintsforBeall's, Inc.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Yesterday I placed an order with Bealls store in *******. Theyve sent me emails it was a fairly large order. Usually ordering online I get an immediate email receipt. But *** received no receipt for my order. Im concerned. Can you help?I cant tell you the amount as I didnt get a receipt but it was around ****** also there was no info about returns if needed which might accompany a receipt. Very strange all I have is a screen shot I took of my purchase. Its not enough. I want a receipt! I think this lack of receipt is irresponsible.

  Business response

  07/02/2024

  
  After further review it is confirmed that an email confirmation for your order was sent on 06/19/24 at 6:03PM CST and opened on 06/23/24. If you still have any questions or concerns, please feel free to contact our guest services line at ************. An agent will be more than happy to assist you. 

  Customer response

  07/03/2024

   
  Complaint: 21876353
  
  I am rejecting this response because: I expect a receipt immediately so I can determine any mistakes etc I never received a receipt. I received numerous ads however. I never received a receipt with order number or details. Its only in the box when the order came. I have no way of knowing if these were in fact the prices I thought I was paying. It could be. I just have nothing to refer to. This is not good business. I dont get this kind of treatment from anywhere I buy merchandise. A woman called leaving a message. She said nothing about my receipt. She only asked if I had received my package. She said it had been sent. Did I receive it(?)  no mention of emailed receipts. Which I never received.  

  it was 3 packages arriving in different days. 
  
  Sincerely,
  
  ***************************

  Business response

  07/10/2024

  Hi ******,
  We are elevating this to our loss prevention department for further review and resolution. 
  Someone in that department will reach out to you in the next 3-5 business days.

  Customer response

  07/10/2024

   
  Complaint: 21876353
  
  I am rejecting this response because:. Just forget about it. This was a complaint that I didnt receive a receipt. They dont even understand. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 6/10/24 me and my family member went to our local bealls outlet and while shopping I was approached by 3 police officers and they grabbed me by my arms lead me out of store and when I asked why and what was going on they informed me that the store employees claimed I was stealing they then searched me and my purse and said they have trespassed you so don't cone back I said but I didn't steal and you checked me I don't have any merchandise how can you treat someone like that the police officer then says ma'am they don't want you back in store and so I left. This was so embarrassing the store was full of ppl that I know my grandson was with me so the humiliation and embarrassment I can't describe in words

  Business response

  06/21/2024

  We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.

  Customer response

  06/24/2024

   
  Complaint: 21848131
  
  I am rejecting this response because: I feel like they aren't taking this serious. This incident embarrassed me in front of family and friends along with a store full of my hometown residents falsely accused me with no evidence and trespassed me from that store and they respond with they will escalate the concern. This makes me furious I don't want to speak to anyone from that store because my complaint is about that specific store and the employees. ***** do better ...

  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called bealls customer service to ask if they would wave late fess If I paid my balance in full. They connected me to collections ***** I spoke to them on 4/3/24. Her name was ***************************** at # ************. She said if I paid my balance in full of ****** she could remove the ****** late fee. I had already set up an auto pay for ***** for 4/4 so she split that and I paid ***** over the phone with her. I asked several times if the 150 late fees would be waved and that it would bring my balance to 0 zero. She said yes that it would. When I checked my account nothing was taken off and I still owed the 150. So I called again the bealls customer service on 4/12 and told them what happen. I was told the would review it and listen to the phone call then make a determination. That # was ************. And my balance was down to 117. I called same customer service # today. And was told they could only remove 1 late fee. They told me that since the collections **** were the ones who said they could take the 150 late fees off I would need to call them. So they connected me to that ***** The lady I spoke to today said **** could not wave any fees. When I asked what about what I was told on 4/3 and they said they could not remove any late fees. I asked what about what ***************************** told me on 4/3 that she could. I was told they could not. I asked if there was any documentation from that call and was told no. I asked if I could speak to her and they said no I could not. So I was lied to by this person. Told she could wave all the late fees I paid the balance she told me I had to and the 150 late fees were not removed. If they did listen to the phone convo they woud have heard her tell me that. So I was either lied to or this lady did not have the authority to remove my late fees even though she said she would and could. This is not right and I was lied to and mislead u did what they asked abd paid my bill the did not do what their employee promised I am in the right here

  Business response

  05/03/2024

  In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I placed an order for 3 items the one I want a refund for is a white pair of capris. I called to ask for a free shipping label to send them back since they are so thin you can see thru them, I am a senior lady and very modest so I want to send them back. customer service was very rude and said i have to pay to send them back which i don't think i should pay for something that is inferior. I want the item taken off of my bealls card. I do not drive so I cannot take them back to the local Bealls. I am a lady of 91 yrs old and shop online only.

  Business response

  04/24/2024

  Bealls has attempted to contact ************ by phone without success.  We will attempt to reach out to ************ by email to obtain the order information so we may resolve with ************.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to bealls in ********* fl on 04/02/24 guessing they close @ 9:30 on weekdays I thought they close at 9:30 ! Its 9pm and so I called and the lady got smart mouth with me and stated is it the Friday night and hung up the phone so I called her back and stated so you hung up on me I will be filling a complaint ! She really dont need to be working for bealls or in customer service with that attitude and demeanor ! Apparently she dislike her life and her job to act in that manner!

  Business response

  04/18/2024

  We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to the *********** ** location. My child was stalked by the associate ******. I didnt think anything of it and just decided to continue you on with what originally came in to purchase. We went to home goods section and purchased a mattress cover primarily and another item. However when we get up to the front to pay, ****** says wheres the hard tag I said it wasnt one on it and its one back there completely open, why? Doesnt it supposed to be? He said yes its bc some people put other things in it to steal. So I said, do you want to open it and check? He said no its on camera anyways. This really didnt sit well with me after I completely my purchase I didnt really make it to the parking lot and decided Ill just get a refund. ****** gets on the Walkman saying this customer wants a refund bc she got an item without a hard tag on it and says its an open one back there This was the 2nd time he directly states he thinks Im stealing. The first moment me and my child walked in was confirmation that he immediately racially profiled us as thieves. I paid for my items with my debit card and gave my rewards number. Not only that I hold a store credit card and as well with this company. I reached out and filed a complaint and didnt receive a response at all from corporate to rectify this.

  Business response

  04/04/2024

  We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 days.
  
  
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. I applied for a card around Christmas for the discount. It took 25 minutes as the woman was older and confused. I got the card and my name was spelled completely wrong 2. I couldnt register for an account online to pay the card off. It kept me in a loop and said to call 3. I made an online payment to rectify not being able to pay online. The payment never posted 4. I called once I realized it hadnt posted and paid on the phone and was told late fees would be waived 5. Only half the late fees were waived so unknowingly I carried a balance forward that further increased late fee charges 6. While trying to investigate why I had a balance I was continually kicked out of the website browser unable to get around the statement balances from 1 month to the next. Logging on requires a code to your email as the site says they cannot text it. This requires you to open your email in a separate browser 7. When calling I was told I would be transferred to someone else and each time the call was dropped. And eventually was told I could only ever get half the late fee waived and that they were sorry I was not told that initially and that only once in 18 months could a late fee be waived. On my last call to a supervisor she told me I could have another $15 credited for the late fees but not all of the compiled fees would be forgiven. I was also told if I accept the $15 I could not cancel the card and if I didnt pay the full balance by the payment date they were reversing the $15 credit. I pointed out that if she was giving me another $15 it should be applied to the original $30 late fee. She said no and that indeed Id still owe the rest of the $47 fees they had complied after I was told 2 months ago that the initial late was being credited.

  Business response

  03/08/2024

  In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I Just Wenn to your Shop and bought some clothes. I asked the cashier to Cancel one item the Columbia Shirt and toll her i Do Not need any receipe. This happened in the store in ******************** Just Sone seconds ago. I am really upset because after checking the amount it includes the Shirt. We also Just bought some toy that already is brocken for 20 Dollar. Can send you pics..

  Business response

  01/10/2024

  We would like to reach out to the guest by phone to resolve and are requesting a valid phone number. The number provided is not in service.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** cancelled my order and gave me my money back so I used the money for something else now that my card was unblocked on cashapp yall took the money back and put my acc in the negative I dont get it

  Business response

  01/03/2024

  Our records indicate that three orders were placed with BeallsFlorida.com on 12/23/23 (list order numbers). Two of the orders were cancelled due to the charge being denied (list order numbers that were charge denied) and the third order went through fine (list order number). The order is currently in transit (list tracking number and ETA for delivery). An email was sent to you confirming the orders. You may return the items from order XXXX for a refund. As a onetime guest courtesy, we will process a refund for the shipping fee on order XXXX. If you have any questions, you may contact us at ************.
  
  

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two items from this retailer through Amazon in October and returned them within several days using their prepaid return labels. Tracking for both *** and **** shows both items were received in the last week of October, 2023. I have contacted both Amazon and Bealls several times and the refund is still not posted to my account.

  Business response

  12/14/2023

  We have researched and have detailed information that the refund was processed through our company and Amazon October 30th and 31st.
  
  Amazon order number 111-7281938-1656229 was refunded for the following items and amounts. Bali comfort Revolution wire-free bra $24.09 & $32.98 for the total of $57.03 was process for refund on 10/30/2023 and 10/31/2023. This was also confirmed that Amazon has successfully processed the refund. 

  Customer response

  12/16/2023

   
  Complaint: 20887449
  
  I am rejecting this response because:
  First, I thank the BBB for basically doing what you, Bealls, and Amazon should be doing between yourselves.

  Per the attached screenshot, No Refund has been posted to my Amazon or bank account.

  You continue to say the same thing over and over without coordinating resolution directly with Amazon.   Again, do your job!

  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩