ComplaintsforBeall's, Inc.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** cancelled my order and gave me my money back so I used the money for something else now that my card was unblocked on cashapp yall took the money back and put my acc in the negative I dont get it

  Business response

  01/03/2024

  Our records indicate that three orders were placed with BeallsFlorida.com on 12/23/23 (list order numbers). Two of the orders were cancelled due to the charge being denied (list order numbers that were charge denied) and the third order went through fine (list order number). The order is currently in transit (list tracking number and ETA for delivery). An email was sent to you confirming the orders. You may return the items from order XXXX for a refund. As a onetime guest courtesy, we will process a refund for the shipping fee on order XXXX. If you have any questions, you may contact us at ************.
  
  

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two items from this retailer through Amazon in October and returned them within several days using their prepaid return labels. Tracking for both *** and **** shows both items were received in the last week of October, 2023. I have contacted both Amazon and Bealls several times and the refund is still not posted to my account.

  Business response

  12/14/2023

  We have researched and have detailed information that the refund was processed through our company and Amazon October 30th and 31st.
  
  Amazon order number 111-7281938-1656229 was refunded for the following items and amounts. Bali comfort Revolution wire-free bra $24.09 & $32.98 for the total of $57.03 was process for refund on 10/30/2023 and 10/31/2023. This was also confirmed that Amazon has successfully processed the refund. 

  Customer response

  12/16/2023

   
  Complaint: 20887449
  
  I am rejecting this response because:
  First, I thank the BBB for basically doing what you, Bealls, and Amazon should be doing between yourselves.

  Per the attached screenshot, No Refund has been posted to my Amazon or bank account.

  You continue to say the same thing over and over without coordinating resolution directly with Amazon.   Again, do your job!

  Sincerely,
  
  *****************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have 2 issues/questions. Why is my location closing at 9pm when there are 2 signs on the set of doors stating hours are open until 10pm. The second question is what is an acceptable policy or procedure towards a customer from manager/employee if I am a "late" shopper?? (i.e. arrive in store to spend my hard earned money at 8:30pm?)

  Business response

  11/10/2023

  
  We are sorry to hear of our recent experience at our New Castle store.   Our hours of operation for that location is Monday - Thursday 9am -9pm and Friday - Saturday 9am- 9:30pm . Sundays we are open from 10am - 8pm. We do also have another sign with our extended holiday hours which will begin on the 24th of November. We sincerely apologize for any inconvenience this may have caused. We assure you that we expect our guest to have a pleasant experience. If you can give us more details regarding your experience at the store, we will be more than happy to share this the information with our store management. They will investigate and address.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a shirt at the Bealls Outlet store in ******, *** on 07/26/2023, receipt enclosed. While removing the security device the clerk tore the bottom of the shirt. This was found out while unpacking from vacation the next day. I filed a complaint with Bealls Corp. and was told a refund would appear on my credit card statement. this should take about 1 to 2 billing cycles. We're now 1/2 way thru the 3rd billing cycle and my requests are going unanswered about my refund. Please help, ***************

  Customer response

  11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  10/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order back in the beginning of May but never received it. I have been asking for a refund for almost 6mths and still dont have it. They tried to blame it in incorrect information but everything is correct. I just want my money back. Thank you!

  Business response

  10/24/2023

   Based on the conversation that we had with ***************************, we were able to confirm that the order was not placed with Bealls *******. We advised Ms. *************;to dispute the charges as the website she ordered from is fraudulent. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I shopped at Burkes Outlet on August 25, 2023, spending a total of $443.10. The cashier asked for my driver's license to look up my account and never returned them back to me. I noticed when I got home. I left the store and came straight home.I called the store, speaking to the person that ring up my merchandise and she verified it was her and my lincense was there.I called the store back on, August 26. 2023 to retrieve my driver's license and was told by ******, with a ill-bred attitude from her with a laugh, that they weren't there.I continued to ask where was my driver's license, with no avail of getting an *****************************.************************************************************************************************************************* ~3.1 mi **************

  Business response

  09/15/2023

  We originally received a call from ****************** on 8/26/23 regarding her drivers license.  Ms. ******** comments were elevated on 8/27/23 to our Store Operations and LP teams for investigation.  As a result of the investigation, it was determined that ****************** was handed back her drivers license during the transaction. At 16:26, she gave the license to the associate.  At 16:31, the associate gave her back her license and does not appear to drop the license in the store.  Our Store Operations team has tried to contact ****************** at both numbers that were provided by her at the initial contact and both numbers go straight to voicemail.  If ****************** can provide a good contact number where she can be reached then we can provide it to our Store Operations team.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SEE ORDER ********. I ORDERED LIGHT WASH SHORTS AND MEDIUM WASH WERE SENT TO ME. I CALLED CUSTOMER SERVICE AND WAS GIVEN 2 WAYS OF RESOLVING THE MATTER. I COULD SEND THEM BACK VIA ***** WHICH WAS NOT POSSIBLE FOR ME, I DO NOT DRIVE. I COULD ACCEPT A CREDIT OF 20% AND A CREDIT FOR THE COST OF SHIPPING. I CHOSE THE LATTER. WHEN MY CREDIT CAME IT WAS FOR SHIPPING ONLY. AGAIN I CALLED ****. SERVICE. I WAS TOLD THERE WAS NO RECORD OF THEM TELLING ME I WOULD ALSO GET 20% CREDIT. I WAS THEN OFFERED FREE SHIPPING ON MY NEXT ORDER. AGAIN I THANKED ******* BUT I ACCEPTED NOTHING ELSE BECAUSE THE RIGHT THING HADN'T AND WASN'T GOING TO HAPPEN. WHILE I BELIEVE BOTH REPS GENUINELY WANTED TO RESOLVE MY ISSUE THE CONSTAINTS IMPOSED BY COMPANY POLICY PROHIBITED THEM FROM DOING SO. THE FIX FOR THIS PROBLEM IS SIMPLE. DELIVER THE SHORTS THAT I ORDERED OR REFUND THE FULL AMOUNT OF MY PURCHASE. I WOULD PREFER GETTING THE SHORTS THAT I ORDERED RATHER THAN A REFUND.

  Business response

  08/24/2023

  During the fulfillment process, great care is taken to ensure each guest receives the correct product.  However, we understand human error can sometimes occur and for that, we sincerely apologize.

  To make things right, we have issued a refund to the original payment method for the item(s) shipped in error.  Please keep or donate the item(s) received in error. If the shorts that you ordered are still available and you would like to reorder, please let us know.  A live associate will need to process the order by phone.  We will honor the same sale price from the original order for each pair and waive the shipping fee. 

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had a ******* credit card for several years and have always paid on time like I do with all my credit cards, mortgage, and car. I am never late because I have worked so hard to build my credit. I called ******* a couple of months ago and used the automated services to pay my balance off in full. It was paid, in full, as per the amount the automated teller said to pay. Zero balance. I put my card away and didn't think about it again. Today I received an alert that my credit score dropped 70 points. I found that ******* had put a 30-day-late report on my file. I called the customer services ********************** and was told there was a $3.52 finance charge on my account that went unpaid. I explained that I paid it off in full several months back and the gentleman said, "Yes I see that so I'm not sure why you were charged interest on a zero balance. I am taking off the $3.52 and the late charge we also applied for the finance charge bringing your account to a zero balance." He gave me a confirmation number and said I will receive a letter confirming the zero balance in a few days. I appreciate his efforts to do that, however it still remains that I have a 30-day-late hit on my credit now the ONLY one in more than 10 years for a finance charge on an account that I had paid off in full. PLEASE take this off of my credit report. My hard earned excellent credit score is ruined because of this. I am heartbroken by it and cannot believe this has happened.

  Business response

  08/17/2023

  This complaint was sent to wrong company and needs to forward to ************* since it is related to the credit card.

  Warm Regards,

  Guest Services

  Customer response

  08/17/2023

  August 14, 2023
  
  Comenity Bank
  Bealls
  P.O Box 182273
  ********, **** 43218
  
  To whom it may concern,
  
  I am writing you in regard to my account with ********************** (Account Ending in ****) of which I have had for several years and have never once been late. I called a few months ago and, through the automated teller, I paid my balance off in full based on the amount the automated teller said was due. It was paid in full. I paid the amount the automated teller said was the full amount.
  
  Today I received notice from the credit bureaus that my score went down almost 70 points. I have worked very hard for more than 10 years to raise my score and am in excellent standing with all of my accounts and had an excellent credit rating.
  
  I called Bealls and spoke with a representative who confirmed that I had paid off the account in full. He said that a finance charge of $3.52 had been added to my account after I made the payment in full. He then said a late fee was also added afterwards. He stated he did not understand why I was charged a finance fee after it was paid in full and he subsequently removed the finance fee along with the late fee, bringing the account to a zero balance again. He is sending me a letter that my account is at a zero balance in a few days. His phone confirmation was #****. He recommended I send a letter to Bealls to request the negative credit report of 30-days-late be removed.
  
  I am so heartbroken by this negative report on my credit file. I truly have taken such pride in having an excellent credit score and never paying anything car, mortgage, credit cards late. Bealls has ruined my credit over what I believe is a glitch and I am asking kindly if you could remove the negative reporting from my credit file. All three credit centers have been impacted by this with the large drop in my score. Please help!
  
  Sincerely,
  
  ***********************

  Business response

  08/31/2023

  This complaint was sent to the wrong company and will to be forwarded to ************* since it is related to the credit card

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been receiving emails from Bealls for months. Each time, I request to unsubscribe, yet I continue getting them. I utilized the live chat and was told I was unsubscribed already, but I kept getting emails. I emailed Bealls, but the emails continued with no response. I also messaged them through social media. I have gone so far as to complain to the state attorney general's office.

  Business response

  08/17/2023

  BBB Complaint #********

  We have unsubscribed the guest's email from all our marketing email list for all brands. We have reached out by phone to the guest and to let her know what actions have been completed.

  Customer response

  08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  Placed an order from Bealls Outlet on 5-15-2023 totalling $34.25. Order was never received. I wrote to them and a reshipment of my items was sent on 6-24-2023. Second shipment also was never received. Wrote to them again and complained and demanded a full refund. All I get back from them is the same form letter saying they will look into it. Not acceptable! All I want now is a full refund. Thank you in advance for your help.

  Business response

  08/17/2023

   

  Unfortunately, the information shared in your communication does not provide enough detail or identifying information to complete action on your inquiry. Please provide your phone number so we may reach out to you and provide further assistance. 

  Business response

  08/17/2023

   

  Our Reply:

  Unfortunately, the information shared in your communication does not provide enough detail or identifying information to complete action on your inquiry. Please provide a valid phone number so we may reach out to you and provide further assistance. 

  Customer response

  08/23/2023

   
  Complaint: 20413198
  
  I am rejecting this response because: My correct phone number is *************
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩